Ford Ecosport 2020: Retiros, Quejas y Ley de Limón de California

The contact owns a 2020 Ford EcoSport. The contact stated that while starting the vehicle, the low oil warning light illuminated. The contact stated that the vehicle was sluggish while driving. The contact had previously received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to a dealer, but was not diagnosed. The dealer informed the contact that the vehicle did not require the recall remedy because no failures related to the recall had been identified at that time. The contact later noticed that while the vehicle was parked, oil was leaking from the rear of the vehicle. The contact stated that a significant amount of oil located near the transmission was leaking, and the low oil warning light remained illuminated. The vehicle was taken back to the dealer, where it was diagnosed that the oil pan was off-center, creating a gap that allowed oil to leak. The dealer informed the contact that the oil pan needed to be repositioned, oil added, and the catalytic converter needed to be removed to complete the repair. The vehicle was repaired. The contact stated that while the vehicle was later parked and turned off, the engine overheated, with an abnormally loud sound coming from the engine compartment, and smoke coming from the oil fill cap. After allowing the vehicle to cool down, the failure persisted. The vehicle was towed to the dealer, but was not diagnosed or repaired. The dealer informed the contact that no oil loss was found and that the failure could not be duplicated after a test drive. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 57,831.

NHTSA #11711406

The contact owns a 2020 Ford EcoSport. The contact stated while driving approximately 35 MPH, the low oil pressure warning light illuminated. The contact was able to drive the vehicle to the dealer where the vehicle was recently purchased. The dealer had not yet diagnosed the vehicle. The contact was aware of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) from the Manufacturer App. However, when the contact asked the dealer about the recall, she was advised that the part to complete the recall repair was on a national back order. The contact called the manufacturer and was informed that parts were available, and the dealer only needed to order the parts. The contact stated that the dealer was not cooperating to get the vehicle repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 85,000.

NHTSA #11713746

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the vehicle was taken to the dealer for the recall repair. The contact stated that a month later, the dealer informed the contact that the recall repair had been performed and the vehicle was ready for pick up. The contact stated that the vehicle was picked up and driven to the residence; however, the vehicle later failed to start. A mobile technician from the dealer arrived at the residence and continuously pushed the START button until the vehicle started. The vehicle was taken back to the dealer, where the spark plugs were replaced; however, the failure recurred upon retrieving the vehicle. The vehicle was taken back to the dealer, where the battery was replaced; however, the failure persisted. The dealer determined that the failure was occurring due to a coolant leak. The vehicle was being repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 82,800.

NHTSA #11706545

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that while driving at an undisclosed speed, the vehicle jerked. Most recently, the check engine warning light illuminated. The vehicle was taken to the dealer; however, the vehicle was not inspected or diagnosed. The contact was informed that the part to do the recall repair was not yet available. The contact was informed that parts would possibly be available within one year and that there was a long waiting list. The vehicle was not repaired. The contact stated that the failure was worsening. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 85,000.

NHTSA #11708789

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA #11699864

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that when the vehicle was taken to a dealer for the recall repair, it was determined that the oil pump drive belt had disintegrated and needed to be replaced; however, the part to complete the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 33,000.

NHTSA #11719800

The contact owns a 2020 Ford EcoSport. The contact stated while driving approximately 30 MPH, there was an abnormal loud ticking sound coming from the front of the vehicle. The contact stated that the wrench symbol was displayed. The contact drove the vehicle back to the residence and then had the vehicle towed to a dealer. The contact called the dealer and was informed that the vehicle had not yet been diagnosed, and the dealer was unable to advise when the vehicle would be repaired. The contact was aware that the VIN was included in NHTSA Campaign Number: 23V905000(Engine and Engine Cooling) and related the failure to the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 82,000.

NHTSA #11698125

The contact owns a 2020 Ford EcoSport. The contact stated that while driving approximately 55 MPH, the vehicle stalled. The contact observed smoke coming from the engine compartment, and the check engine warning light was illuminated. The vehicle was not able to restart. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the repair was unavailable. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump tensioner assembly and oil pump drive belt had failed and needed to be replaced. The dealer confirmed that the parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and the contact was informed that parts were on back order, and a case was opened. The failure mileage was approximately 105,000.

NHTSA #11686898

See attached document for complaint.

NHTSA #11689451

See attached document for complaint.

NHTSA #11688164

See attached document for complaint.

NHTSA #11692256

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that after the idle stop feature engaged, the vehicle failed to restart. The engine light was illuminated. The local dealer was contacted and confirmed that there was no warranty coverage on the VIN and was unsure if the failure was related to the recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but there was no response to the call. The failure mileage was approximately 44,000.

NHTSA #11681273

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle shuddered. The check engine oil warning light was illuminated. An unknown message related to the engine oil pump was displayed. In addition, the contact stated that while at a stop light that then turned green, while depressing the accelerator pedal, the vehicle failed to accelerate as intended. The vehicle was taken to a local service center; however, no cause for the failure was found. The vehicle was towed to a local dealer, waiting for parts to become available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 79,000.

NHTSA #11693636

See attached document for complaint. Text from document: After that encounter I called the dealership inquiring as to the availability of the specific repair parts for the recall I was told that unless I was already experiencing a problem they would not even look into the matter. This sounded ridiculous to me so I left messages for management but my calls were not returned.

NHTSA #11682321

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 30 MPH, there was an abnormal sound coming from the engine compartment. The contact stated that when the vehicle was started the following day, the "Low Oil Pressure" warning light illuminated, and the vehicle was making abnormal sounds. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle but was unable to determine the cause of the failure. The vehicle was not repaired. The contact related the failure to the recall. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

NHTSA #11674079

The contact owns a 2020 Ford EcoSport. The contact stated that while in the process of performing the State inspection of the vehicle, the inspector informed the contact that the exhaust pipe was fractured. The vehicle was taken to an independent mechanic, where it was diagnosed that the pipe that extended from the engine to the exhaust pipe needed to be replaced. The vehicle was not repaired because the parts were on backorder. The manufacturer was notified of the failure. The failure mileage was approximately 27,000.

NHTSA #11672737

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

NHTSA #11671994

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11669203

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle failed to start up. After several attempts, the vehicle still failed to start up. The vehicle was towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The contact was informed that the part to do the recall repair was not yet available. The vehicle remained at the dealer unrepaired. The manufacturer was made aware of the issue. The contact requested a buyback three times, but the manufacturer denied the request. The failure mileage was 41,376.

NHTSA #11728515

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the oil pump drive belt, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA #11663397

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at various speeds, the vehicle shuddered with the message "Low Oil Pump Pressure" displayed. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the engine oil pump drive belt tensioner was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 100,199. VIN tool confirms parts not available.

NHTSA #11669582

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle failed to respond as intended while depressing the accelerator pedal. The low oil pressure warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

NHTSA #11675870

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11659543

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power when the check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 33,000. VIN tool confirms parts not available.

NHTSA #11658967

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11654534

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11652752

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11652332

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11650783

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine and Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11650872

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that while driving 30 MPH, there was an abnormal sound coming from the engine, and the vehicle vibrated and lost motive power. The low oil pressure warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 63,094. VIN tool confirms parts not available.

NHTSA #11650918

The contact owns a 2020 Ford EcoSport. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the maintenance warning light was illuminated. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact was informed that parts were not available for the recall repair. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000. VIN tool confirms parts not available.

NHTSA #11656635

The contact owns a 2020 Ford EcoSport. The contact stated while driving at an undisclosed speed, the contact became aware that the engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to the independent mechanic to be diagnosed and it was determined that the oil pump tensioner assembly and oil pump drive belt had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 55,000. VIN tool confirms parts not available.

NHTSA #11648084

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 35 MPH, the vehicle started alerting the contact with a chime. While the contact was driving to the residence, the chime continued. The check engine and low-pressure warning light were illuminated. The vehicle was taken to be diagnosed and the contact was informed that the engine oil pressure was low. The vehicle was driven to an independent mechanic who diagnosed the vehicle with low engine oil pressure. The local dealer was contacted; however, the vehicle was not repaired because the vehicle was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000. VIN tool confirms parts not available.

NHTSA #11646240

The contact owns a 2020 Ford Ecosport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11641963

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11640693

The contact owns a 2020 Ford EcoSport. The contact stated while stopped at an intersection, the accelerator pedal was depressed, and the vehicle started shaking. The contact smelled an abnormal burned plastic odor and observed that there was white smoke coming from underneath the hood. The contact stated that the "Low Oil Pressure" warning light was illuminated. The contact stated that the vehicle stalled. The contact was unable to restart the vehicle. The contact had the vehicle towed to the residence. The vehicle was not taken to an independent mechanic or dealer to be diagnosed or repaired. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which was associated with the VIN. The contact stated that prior to the failure there were other unknown warning lights illuminated on the instrument cluster. The manufacturer was informed of the failure. The failure mileage was approximately 72,000.

NHTSA #11642710

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle had experienced the failure listed in the recall and the vehicle was towed to the local dealer and the engine was replaced; however, the failure persisted. The failure mileage was 87,000. VIN tool confirms parts not available.

NHTSA #11671866

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11637795

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 60 MPH, the vehicle started to lose motive power. There were unknown warning lights illuminated. The contact merged to the side of the road where the vehicle lost motive power and failed to accelerate as needed. The vehicle was then pushed by the contact and her sibling to the residence. The contact stated that an independent mechanic was contacted. The independent mechanic diagnosed the vehicle with engine pump failure. The local dealer was contacted; however, the vehicle was not repaired because the parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,000. Parts distribution disconnect.

NHTSA #11637436

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while at a complete stop, the vehicle stalled and failed to restart. The low oil pressure warning light was illuminated. The vehicle was pushed to the side of the road with assistance. The vehicle was towed to the dealer the following week. The dealer diagnosed the vehicle and determined that the failure was related to the recall. The dealer informed the contact that the engine needed to be replaced as an interim recall repair. The dealer informed the contact that a diagnostic report with photos of the failure had been sent to the manufacturer, and the engine was ordered. The contact stated that upon following up with the dealer, the dealer advised the contact that no further information was available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware failure. The failure mileage was approximately 72,000. VIN tool confirms parts not available.

NHTSA #11641321

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11634561

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle intermittently failed to start. The check engine warning light was illuminated. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was approximately 61,000. VIN tool confirms parts not available.

NHTSA #11638822

The contact owns a 2020 Ford EcoSport. The contact stated that while driving on a main road at 55 MPH, the vehicle started to jerk abnormally, decelerated, and lost automotive power. The contact stated that the check engine warning light was illuminated. The contact pulled over immediately, and had the vehicle towed to a local dealer where the vehicle was diagnosed, and the contact was informed that the engine oil pump drive belt tensioner, fuel injectors, the engine short block, and the pistons were faulty and needed to be replaced. The vehicle was repaired. The contact referenced NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 62,200.

NHTSA #11661561

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, there was an abnormal odor entering the cabin of the vehicle. The contact stated that the odor was entering the vehicle through the vents. The contact stated that the odor caused headaches and was stuck in the contact’s clothing. The vehicle was taken to the dealer, where it was diagnosed with manifold failure. The contact was informed that the manifold needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer, where it was diagnosed with purge valve failure. The contact was informed that the purge valve needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that due to the odor inside the interior of the vehicle, the contact had to drive the vehicle with the windows open. The contact stated that the odor smelled like carbon dioxide inside the vehicle. In addition, the contact stated that the failure was noticed in the winter of the year. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.

NHTSA #11713481

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11631212

The contact owns a 2020 Ford EcoSport. The contact stated while driving at various speeds, there was an abnormal knocking sound coming from the vehicle without warning. The contact then stated that upon exiting the driveway, there was a knocking and clamoring sound coming from the vehicle with the "Engine Oil Pressure Low" message displayed. The vehicle was towed to an independent mechanic who immediately identified the failure and related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was then towed to a dealer where the contact was informed that a diagnostic test was needed to determine the cause of the failure. The contact was later informed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but was unable to provide an immediate assistance. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 78,000. VIN tool confirms parts not available.

NHTSA #11627302

The contact owns a 2020 Ford EcoSport. The contact stated while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. In addition, the contact stated an abnormal sound was coming from the engine with an abnormal fuel odor entering the interior and exterior of the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) repair was removed from the VIN; however, the recall repair had not been performed. The manufacturer was made aware of the failure. The failure mileage was approximately 77,000.

NHTSA #11629047

See attached document for complaint.

NHTSA #11629039

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart the vehicle; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the oil pump tensioner assembly and oil pump drive belt had failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,765. VIN tool confirms parts not available.

NHTSA #11616394

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while stopped at a traffic light, the light turned green and the contact depressed the accelerator pedal however, the vehicle stalled. The contact stated there were no warning lights illuminated. The contact was unable to restart the vehicle and the vehicle was towed to her sister's residence. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The failure mileage was approximately 78,800. VIN tool confirms parts not available.

NHTSA #11616024

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11614799

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine cooling); however, the part to do the recall repair was not yet available. The check engine warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,272.

NHTSA #11689208

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated while driving 75 MPH, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

NHTSA #11613774

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle made an abnormal sound while decelerating and while coming to a complete stop. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA #11616121

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 60 MPH, there was an abnormal grinding sound coming from the engine compartment. The vehicle was losing motive power while depressing the accelerator pedal. The contact was able to drive the vehicle back to the residence. The contact stated that the check engine warning light illuminated, and the vehicle stalled. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that the oil pump had failed, and the engine needed to be replaced; however, parts were not yet available. The vehicle was not repaired. The failure mileage was 47,444. VIN tool confirms parts not available.

NHTSA #11615188

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while starting the vehicle, and while driving at various speeds, the vehicle made abnormal knocking sounds. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,000. VIN tool confirms parts not available.

NHTSA #11613761

The contact owns a 2020 Ford EcoSport. The contact stated while driving at an undisclosed speed in a parking lot, the vehicle stalled. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine and engine oil pump had failed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

NHTSA #11613775

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer. The contact was informed that the engine had failed and needed to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.

NHTSA #11610135

The contact owns a 2020 Ford EcoSport. The contact stated that while driving approximately 30-35 MPH, the vehicle stalled. The oil light was illuminated. The message “Oil Engine Pressure Failure” was displayed. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to the local dealer, where it was diagnosed with an oil tension pulley failure. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000.

NHTSA #11688100

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 35 MPH, the "Low Oil Pressure" warning light illuminated. The contact drove the vehicle back to the residence and parked the vehicle. The contact had not taken the vehicle to a dealer or independent mechanic to be diagnosed or repaired. The failure mileage was approximately 66,000. VIN tool confirms parts not available.

NHTSA #11605037

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer, where it was determined that the oil pump needed to be replaced; however, parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

NHTSA #11608920

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11603793

The contact owns a 2020 Ford EcoSport. The contact stated while driving at an undisclosed speed, the contact noticed a loud noise that sounded as if the vehicle muffler was missing. The contact became aware of a slight noise previously; however, the sound became louder and more persistent. The contact reported the failure to the dealer. The vehicle was taken to the dealer where it was diagnosed with a detached flex pipe due to corrosion. The contact was informed that the flex pipe needed to be replaced. In addition, the contact was informed that the parts to complete the repair were unavailable. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was 32,000.

NHTSA #11609400

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while parking the vehicle, the vehicle made an abnormal ticking sound. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with engine failure. The dealer determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000. VIN tool confirms parts not available.

NHTSA #11607906

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

NHTSA #11601461

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle failed to accelerate while depressing the accelerator pedal with the transmission warning light illuminated. The vehicle was jerked forward while depressing the accelerator pedal. The local dealer was made aware of the issue and a diagnostic test was performed. The contact was informed that the turbocharger needed to be replaced before the recall repair could be performed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 71,000. VIN tool confirms parts not available.

NHTSA #11603157

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine ad Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11600518

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11603214

The contact owns a 2024 Ford EcoSport. The contact stated that while her daughter was driving approximately 60 MPH, the check engine warning light illuminated and flashed on and off. There was an abnormally loud clinking sound coming from the vehicle. The vehicle was taken to the local dealer, where the O-ring, oil pan, gasket, drive belt, oil belt, thermostat, and long block were replaced. The vehicle was repaired, but the failure recurred. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 74,000. VIN tool confirms parts not available.

NHTSA #11644074

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11597162

See attached document for complaint.

NHTSA #11609411

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11596394

The contact owns a 2020 Ford EcoSport The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11596550

See attached document for complaint

NHTSA #11607030

The contact owns a 2020 Ford EcoSport The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was not diagnosed or repaired. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA #11597034

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle, she heard a loud clanking noise coming from the engine with the low oil pressure warning light illuminated. The vehicle was towed to the dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,00. VIN tool confirms parts not available.

NHTSA #11594257

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the contact noticed a burning odor on the interior of the vehicle. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 36,000. VIN tool confirms parts not available.

NHTSA #11593907

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11614400

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11592106

The contact owns a 2020 Ford EcoSport. The contact stated that the vehicle failed to start up occasionally with the check engine warning light illuminated. The contact received an email notification from Carfax of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The VIN was not included.

NHTSA #11592170

Vehicle was sent in for recall repair on oil pump for 1.0L 3cyl engine, immediately upon pickup new engine was vibrating and misfiring, ford stated that a $500 fee is required for diagnosis regardless of it being their fault.

NHTSA #11691642

Got an appointment with Honolulu Ford, Hawaii to check the recall for oil pump and belt they saint we don`t have the part, keep driving till engine blow up then we might replace it I`m a dealer sold the car for customer to use it fot Turo, need to clear the recall If the car blow up or burn, soo dangerous and no repair or part available

NHTSA #11678876

The engine oil pressure became low, resulting in the vehicle slowing down while driving on the highway in inclement weather. Currently scheduled for service on Tuesday, July 8, 2025. Low oil pressure warning light came on. Light appeared 5 minutes prior to start of engine failure.

NHTSA #11671374

On [XXX] I was riding down the road and the Low Engine Oil light came on. I came home and looked for the recall paper that I received in the mail. I found it and that's what the recall was for. I immediately took my car into Jim Hudson Ford in Lexington SC. They put it on the machine and found it was in fact the recall issue. They are telling me the engine is on National back order and they have no idea when they will be getting the engine. In the meantime they have no rentals. I have been without a vehicle since [XXX]. They claim I am now 2nd on the list but I will not believe it until I see it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11676755

At 56k miles, it failed to start, had it towed to the dealership july 2nd. Told it was the engine and was under warranty and ford would send a new short block with an eta of 7-10 days. It’s been 5, going in 6 months now and no engine. They gave me a loaner but today asked for it back and they don’t have another loaner for me, so I’m on foot now and have to work. 5 going on 6 months is a crazy long time to wait

NHTSA #11706208

I was driving on a highway in Florida and the engine oil pressure light came on with no warning. In the past if there was low oil, I would receive an alert on the vehicle and on my phone. This warning provided no notice and abruptly lowered the speed of my vehicle. I was not able to drive faster than 40 MPH, and that speed dropped again to about 20 MPH as I was finding a safe location to stop. Adding oil did not remedy this issue. I had to get my vehicle towed to a Ford location where I was told they would only give me the value of $4K for my vehicle trade in. I was stranded in a city I was not familiar with and had no alternative means of lodging or transportation. This was a known recall and Ford took advantage of my situation. I feel like I was baited and switched for a known recall.

NHTSA #11670539

The flex plate on the engine broke causing a loss of power and the vehicle stalled and was unable to be restarted.

NHTSA #11656180

There has been a recall for a while now that Ford has not fixed in a timely manner. Recall itself has been active going on 2 years. Now my car is broke down at the dealership which states it could be months before a fix is available and complete. Leaving us with no car. Dealership says there are 16 people in front of us waiting on a loaner. Manufacturer refuses to pay for a rental.

NHTSA #11650444

The contact owns a 2020 Ford EcoSport. The contact stated that upon starting the vehicle, there was an abnormal sound coming from the engine. The contact proceeded to drive and shortly afterward the message, "Oil Pressure Low" was displayed. The contact parked the vehicle on the side of the highway and had the vehicle towed to a local independent mechanic to be diagnosed. The contact was informed that the timing belt and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 50,825.

NHTSA #11641704

Like the recall states, I have lost oil pressure so the engine is not running properly. I have lost the ability to brake properly as well.

NHTSA #11627502

I FOUND OUT ABOUT THE RECALL IN A ONLINE NEWS ARTICLE IN DECEMBER 2024. FORD NEVER ADVISED. WHEN I WENT TO A LOCAL DEALERSHIP Winner Ford FOR AN OIL CHANGE IN NOVEMBER 2024 THEY DID NOT ADVISE OF THE RECALL EITHER. THIS NEW DEALER Willis Ford I SAW IN MAY 2025 CONFIRMED THAT THERE COULD BE A PROBLEM WITH MY VEHICLE SINCE THEY FOUND METAL SHAVINGS IN MY CHANGED OUT OIL. THEY ADVISED THEY WOULD INSPECT MY VEHICLE AND REACH OUT TO FORD FOR PERMISSION TO REPAIR MY VEHICLE. AS OF 2 WEEKS AGO THIS DEALERSHIP WAS NOT AWARE THAT PARTS WERE AVAILABLE AND WERE GOING TO GIVE ME A LOANER WHILE I WAITED FOR INSPECTION. THEY OFFERED ANOTHER ECOSPORT THAT THEY CLAIM HAD BEEN INSPECTED AND WAS SAFE. MY ISSUE IS WITH FORD MOTOR COMPANY FOR NOT ADVISING ME OF THE RECALL. I HAVE NOT DRIVEN MY CAR BUT 132 MILES SINCE FINDING OUT ABOUT THE RECALL. I AM AFRAID TO DRIVE IT. I HAVE HAD TO WAIT ON FRIENDS OR FAMILY TO BRING ME TO PHILADELPHIA PA TO SEE MY SON AND GRANDKIDS. THIS IS WRONG ON SO MANY LEVELS. I WILL DEAL WITH THE ISSUES I AM HAVING WITH THE LOCAL DEALERSHIPS REGARDING IGNORANCE REGARDING THE RECALL AND SUBSEQUENT AVAILABILITY OF PARTS CURRENTLY. HOW DO I GET FORD TO COMPENSATE ME FOR NOT ADVISING OF THE ISSUE PROMPTLY THUS ALLOWING ME TO DRIVE SEVERAL HUNDRED MILES IN A DANGERIOUS VEHICLE. THANK YOU FOR YOUR TIME

NHTSA #11679154

This vehicle suffered a complete engine failure that has been directly linked to the defective engine oil pump, which is the subject of multiple Ford recalls and NHTSA campaign references for EcoSport and Focus models (2016–2022). Despite this known defect, Ford has refused to cover the repair or offer relief, leaving the consumer with a non-functioning vehicle and a significant outstanding loan balance. Details: • Engine failure occurred despite regular maintenance and diligent payment of the auto loan. • Consumer received Ford correspondence acknowledging oil pump failure risks. • Capital City Bank, the lienholder, continues to demand payments for a vehicle that is mechanically inoperable due to a defect outside the consumer’s control. • This defect has created financial hardship and left the consumer without reliable transportation.

NHTSA #11683503

Wet belt problem needs new engine. Ford will only cover 40.00 a day for a Ford rental. No rentals in bay area at that price. Won't be fixed for over 6 months.

NHTSA #11615796

Engine is junk parts broken that is the recall problem. Can not be driven. The low oil pressure light came on about 2 miles from my house. Was towed to a mechanic who took oil pan off. An found broken parts. An to repeat engine is junk. Had a oil change 8/9/24.

NHTSA #11612645

As I was driving home 8/2/24 at approximately 12:00pm the engine died in my 2020 Ford EcoSport. The automobile will not start, resulting in my having to get it towed. Powertrain Malfunction/ Reduced Power. P0012 A Camshaft position timing over - Retarded Bank 1 P0014 B Camshaft position Timing Over - Advanced or System Performance Bank 1 P0299Turbocharge/Supercharger Underboost P0340 Camshaft Position Sensor A Circuit Bank 1 or Single Sensor

NHTSA #11606356

My engine blew up due to this recall in the beginning of July. It is now October. Car still at leonardtown ford. I had a rental until I purchased another vehicle this month. When I turned in rental I was charged 1455 dollars as the part ford claims the won't cover. I tried to get a loaner for weeks only to be told no loaners available. I have a rep at Ford and a case number however no one knows if or when I may be reimbursed for that money. This is horrible. This situation is because thier engine failed. I just want my money back and to move on.

NHTSA #11619457

The pressure light came on and car started shaking and lost power. Called Ford to be told parts not available to call a dealership and they said they can’t do anything at this time or provide me with a loaner. And I have to literally have my car towed because I was stuck on the side of the highway. If this is a recall Ford or the dealership are not doing anything to help me.

NHTSA #11598055

My daughter has informed me that the oil pressure light has come on and off and the engine starts shaking . I know the current recall they have out has to do with the oil pressure. I called Ford and explained to them what was going on and was told to call a dealership to make an appointment they said I would have to wait to get it in and they already have one and can’t get parts to repair it yet. I was told by Ford and the dealer ship that there is nothing stating she can’t drive it but if possible they don’t recommend it. So I am not sure what she should do because she relies on this vehicle every day. Being it’s a major recall should Ford have to provide a rental car until it’s looked at.

NHTSA #11595895

Unknown Taken to dealer, they said they could not reproduce issue. No warnings. Loss of power, car feels like shifts very hard. Has been experienced while I have passengers with me. Happens pretty much on a daily basis at various speeds. Sometimes when I start to go from a stop, sometimes when accelerating while driving.

NHTSA #11591543

Car is jerky, acceleration is slowed Brakes worn faster than they should Oil is leaking There is a lot wrong and I cannot afford these early repairs that are needed.

NHTSA #11636327

The backup camera stays on after the car is in Drive and is actively moving forward. It has happened multiple times. I have video of this occurring.

NHTSA #11673321

My Ford 2020 EcoSport caught on fire last 12/22/24 for a recall that Ford acknowledged. I am still waiting for it to get fixed, it is now 01/30/25. Now I have been paying for a car rental from my own pocket, not sure how much longer this will be. Also, I will pay for $1,000 deductible when I pick up my car because I filed a claim through my insurance which covered only my towing and a portion of the cost for repairs after my deductible. This is so unfair because Ford said they will NOT cover anything. This is now causing hardship financially with my family. I am a single Mom, sole provider and now, I will have to be late on my rent depending on how long it will get fixed too, since I need to get a rental in order to continue to get to work, take my daughter to school and care for my elderly parents. I feel so defeated because I can't rely on a car that I need for my livelihood. I did not cause nor ask for this, but Ford is not helping alleviate the ripple effects that this caused my family. What's worse is that when I spoke with Ford in 12/27/2024, they acknowledged that this only a band aid, not a definite solution for the problem. I don't think that I will have any more money in the future to deal with something they know may catch on fire again. It is so immoral. I would like to also add that I purchased an extended warranty when I purchased the vehicle in 10/2020. Since I am now over the miles stipulated, Ford will not budge. I only got free oil changes from an extended warranty that was over $6,000. Again, very immoral. Please help me and my family. I would like to join if there's an ongoing class action lawsuit.

NHTSA #11639664

Backup camera becomes distorted. Has also turned into a blank blue screen.

NHTSA #11727152

I was driving my vehicle on the expressway when it started to shake and slow down. A message then appeared on my screen to check the engine oil level. At this point my car could not speed up past 40 mph and my engine was making a loud knocking noise. I took it to Valvoline and they informed me all my fluids were good. When I left the problem persisted, and my car speed dropped to 33 mph in a 55 mph lane.

NHTSA #11647982

On Tuesday, [XXX] I could have been killed on the highway due to the recall from Ford. I’m thankful I am alive today. I was driving when my engine oil pressure light came on, my speed slowed down, my car was rumbling, my engine locked up and I had to weave through traffic to pull over on the side of the road. I had to spend money to have it towed to a mechanic. The mechanic told me it was most likely caused by the recall. I had it towed to Ford in Crestview, FL. Ford said they are also pretty sure it was due to the recall. Ford Crestview told me it could take WEEKS to diagnose, and then I would have to have a whole new engine/parts in which Ford won’t have until 2025. My car will be sitting at Ford for MONTHS. Ford does not care. They don’t care I almost died. I now do not feel safe in this vehicle. I get married on the [XXX], and I have a honey moon after. I depend on this vehicle for my job, etc. i am my dads caretaker who has cancer, and we had to skip his doctor appointment because my car was not available. His WHEELCHAIR fits in my car. Ford won’t give me a loaner vehicle until they diagnose it, and Ford Crestview informed me that they don’t even know if they will have a loaner vehicle. So what happens now? Cancel the wedding? Cancel the honeymoon? Keep canceling my dads doctor appointments and he will just pass away? Please help expedite this. Why would the dealership even diagnose it, when they technically have until 2025 when parts come in. Ford is not handling this well for over 100,000 people. This is for the OIL PUMP RECALL that almost made me lose my life. Someone take this seriously. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11619424