Ford Ecosport 2019: Retiros, Quejas y Ley de Limón de California

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. Recently, the contact stated there was an abnormal, tapping sound coming from the engine. There was no warning light illuminated. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 32,000.

NHTSA #11729704

The contact owns a 2019 Ford EcoSport. The contact stated while driving at approximately 35 MPH, the low oil pressure warning light illuminated and flickered. The contact stated that the vehicle started vibrating. The contact was able to drive the vehicle to a local dealer. The contact was aware that the VIN was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact advised the dealer of the recall; however, the dealer informed the contact that the part to complete the recall was on national back order. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 53,713.

NHTSA #11707560

The contact owns a 2019 Ford EcoSport. The contact stated that the vehicle was serviced at the local dealer under NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). After retrieving the vehicle and driving approximately 10 miles down the road, the check engine warning light illuminated, and the vehicle stalled. The vehicle was towed back to the local dealer to be diagnosed, and it was determined that there was a failure in cylinder #2 and that the engine needed to be replaced. The contact was informed that the failure was not related to the recall repair previously completed. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 102,600.

NHTSA #11709091

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The local dealer was made aware of the recall and confirmed that parts were available for the recall repair. The contact scheduled an appointment for the repair, and the vehicle was dropped off for service. The vehicle remained with the dealer despite the dealer's insistence that the parts for the repair were available. The contact was not provided a loaner vehicle and had not been given a reason for the delay in service. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact had not experienced a failure.

NHTSA #11700784

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact was informed that parts were not available and that the parts needed to be ordered for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure.

NHTSA #11682805

The contact owns a 2019 Ford EcoSport. The contact stated that while driving on the freeway, the oil and engine lights illuminated. The engine oil pump alert began to produce an abnormal beeping sound. The contact was able to pull over and park safely. The vehicle was towed to the residence. The vehicle was then towed to the local dealer the following day. The vehicle was diagnosed, and the failure was linked to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 45,000.

NHTSA #11685371

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA #11681778

See attached document for complaint.

NHTSA #11688294

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the recall repair was performed one month prior. The contact stated that after picking up the vehicle and driving to the residence, the contact was unable to restart the vehicle. The contact called the dealer, and the vehicle was towed back to the dealer. The contact stated that the dealer had not yet diagnosed the vehicle. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 69,000.

NHTSA #11688511

See attached document for complaint. Unfortunately, I purchased the referenced car from Tasca Ford in Yonkers. The problems about the engine losing oil pressure, lights flashing, and the engine going dead are well known. The car's engine is dead and the car has been sitting in my garage for more than one year. I was told by Ford back in 2024 that the problem would be fixed. Then I was told in about June, 2024 that "engine parts" were needed to fix the problem and that the parts should be received within two months. Now, 15-months have gone by and I never heard another word from Ford. My car is still in the garage. When will Tasca Ford fix the problem? This entity is not only a dealer of Ford automobiles, it is also a huge repair shop.

NHTSA #11688290

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that he contacted several unknown local dealers for a year and eight months, and it was confirmed that the recall parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA #11678463

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that while driving at undisclosed speeds, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that on a separate occasion, the vehicle stalled. An unknown warning light was illuminated. The vehicle was taken to the dealer. However, the part to do the recall repair was not available. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was made aware of the issue and filed a complaint. The failure mileage was approximately 19,800.

NHTSA #11687342

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11665331

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 65 MPH, the message "Powertrain Failure" was displayed on the instrument cluster. The contact stated that the vehicle was losing motive power. The contact pulled over to the side of the road; however, while depressing the accelerator pedal, the vehicle failed to exceed 3 MPH. The contact had the vehicle towed to two dealers. The first dealer diagnosed the vehicle and informed the contact that cylinder #2 had failed, and advised the contact to take the vehicle to the dealer where the vehicle was purchased. The contact had taken the vehicle to the second dealer who was unable to diagnose the vehicle. The vehicle was not repaired. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

NHTSA #11663442

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving 40 MPH, the message "Low Engine Oil Pressure" was displayed, and the vehicle lost motive power. The contact immediately pulled over and had the vehicle towed to a local dealer to be diagnosed. The dealer linked the failure to NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The vehicle was not repaired. The approximate failure mileage was 62,000. VIN tool confirms parts not available.

NHTSA #11662205

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11659084

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that upon starting the vehicle, the vehicle made abnormal sounds. The low oil pressure warning light was illuminated. The contact stated that upon driving the vehicle, the low oil pressure warning light started flashing, and the vehicle made an abnormal metallic sound and started to stall. The contact drove back to the residence. The dealer was notified of the failure and informed the contact that the failure was likely an engine failure. The dealer towed the vehicle to their location. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact to take the vehicle to another dealer who could offer vehicle rental assistance. The contact contacted Serra Ford (39300 W 10 Mile Rd, Farmington Hills, MI 48335), who informed the contact that it could take up to 3 weeks to repair the vehicle. The vehicle was not diagnosed or repaired. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.

NHTSA #11659176

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11657504

The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle failed to start as intended. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that an appointment was scheduled for the vehicle to be towed to the dealer. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 75,000. VIN tool confirms parts not available.

NHTSA #11657365

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was able to restart but went into LIMP Mode. The vehicle was towed to the dealer, where it was diagnosed and determined that the spark plugs, and starter had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was able to restart. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer, where it was diagnosed that the oil pump drive belt or drive belt tensioner had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 106,000. VIN tool confirms parts not available.

NHTSA #11656537

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 ( Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11655848

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine and low oil warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine oil pump. The vehicle was repaired, but the failure reoccurred. The vehicle was towed back to the dealer, who then diagnosed a failure with the starter. The vehicle was repaired. After investigating the failure, the contact related the failure to the intermediate remedy for NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The contact was later informed that the manufacturer would pay 40 percent of the starter repair costs; however, the contact was not satisfied with the amount of assistance being offered. The failure mileage was 77,000. VIN tool confirms parts not available.

NHTSA #11653709

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11653134

The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the low oil pressure warning light illuminated. In addition, the contact noticed an abnormal rattling sound. The vehicle was driven to the shoulder of the road. The contact turned the vehicle off. The vehicle was restarted driven to the residence; however, the contact was frequently stopping on the shoulder of the road while driving to the residence. The contact stated that previously the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The vehicle was scheduled for a diagnostic test. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 90,100. VIN tool confirms parts not available.

NHTSA #11653510

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11649232

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11648986

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted and refused to service the vehicle if the vehicle had not experienced a failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11648796

The contact owns a 2019 Ford EcoSport. The contact stated while driving 50 MPH, the vehicle inadvertently lost motive power and was unable to accelerate above 10 MPH. The contact stated that the temperature gauge indicated that the engine was overheating and there was smoke coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened for a possible buy back. The failure mileage was 77,000.

NHTSA #11648096

See attached document for complaint. Attachment excerpt: RE: Safety Recall Notice 23S64/ NHTSA Recall 23V905 I have contacted your dealership numerous times regarding the recall notification I received for my 2019 Ford EcoSport service (Safety Recall Notice 23S64). It has been one year since I received the notification, and I have not been contacted regarding the replacement. I was told that the replacement part should arrive in October 2024, but it is now March 2025. I have been a loyal Sutton Ford customer, purchasing three vehicles from your dealership. As my servicing dealer, please provide an approximate date, in writing, so that I can expect my vehicle to be serviced with a replacement part as indicated in the attached recall notice. I can be reached on [XXX] to schedule my car service. Thank you in advance for your assistance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11654801

The contact owns a 2019 Ford EcoSport. The contact stated that while driving through a snowstorm on the highway at 35 MPH, there was an abnormal popping sound coming from the engine, and the vehicle experienced a loss of automotive power and decelerated to 20 MPH. The check engine and engine temperature warning lights were illuminated. The contact pulled off on the next exit and parked the vehicle at a nearby gas station. The vehicle was then towed to a local dealer where it was diagnosed, and the contact was informed that the thermostat was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING) as a possible cause of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.

NHTSA #11646088

The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 45 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer, where the pulley tensioner was replaced; however, the failure recurred approximately three months later. The contact was informed by the dealer that the engine was previously replaced as an interim repair under NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the final recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000. VIN tool confirms parts not available.

NHTSA #11642544

The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power in the middle of the roadway, and the vehicle failed to restart. The contact was assisted by a bystander in pushing the vehicle to the shoulder of the roadway to a safe location. The low oil and check engine warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred. The contact stated that a month later upon entering the vehicle, the vehicle failed to start as intended. The vehicle was towed back to the independent mechanic, who diagnosed a failure with the starter. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue, confirmed that parts were not yet available, and a case was opened regarding a possible buyback however, the request was denied. The failure mileage was 70,000.

NHTSA #11641314

The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure reoccurred. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer where it was diagnosed that the oil pump drive belt or drive belt tensioner had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000. VIN tool confirms parts not available.

NHTSA #11640893

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. While the contact's daughter was driving at an undisclosed speed, the low oil pressure warning light illuminated. The vehicle was taken to an independent mechanic, where an oil change was performed; however, the failure reoccurred while driving, and the vehicle lost motive power. The vehicle was towed to an unknown dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been at the dealer for over 60 days. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA #11652110

The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact was informed by the dealer that parts would be ordered once the contact had experienced an engine failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 53,640. VIN tool confirms parts not available.

NHTSA #11638414

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at approximately 30 MPH, the vehicle experienced a loss of automotive power. The check engine oil warning light illuminated. In addition, the contact noticed smoke coming from under the hood and pulled into the residence. The vehicle was diagnosed by a local independent mechanic on scene, that the vehicle had a lack of lubricant causing the oil the build up and damage to the engine. The vehicle was diagnosed and determined that the engine needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. Upon further investigation, the contact discovered NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and later confirmed that the VIN was included in the recall; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000. VIN tool confirms parts not available.

NHTSA #11637772

The contact owns a 2019 Ford EcoSport. The contact stated while driving 70 MPH, the check engine and oil pressure warning lights illuminated. The contact was able to get off the expressway safely. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts would be available. The failure mileage was 60,000. VIN tool confirms parts not available.

NHTSA #11637385

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to immediately restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine and low oil warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine oil pump belt tensioner assembly. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 191,000.

NHTSA #11656410

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). However, the part required for the recall repair was currently unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Upon contacting the dealer, the contact was informed that the oil pump needed to fail and the vehicle stall before the recall repair could be performed. The vehicle was not repaired. The manufacturer was made aware of the issue and confirmed that the vehicle needed to experience the failures before the recall repair could be performed due to limited parts being available. The manufacturer informed the contact that a diagnostic test should be performed to verify if the failure had occurred and if there was no failure, the contact would be charged for the diagnostic test. The contact had not experienced a failure.

NHTSA #11682470

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11660882

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle, the low oil pressure message was displayed. The contact stated that while driving 20 MPH, there was an abnormal sound coming from the engine. The vehicle was taken to the dealer and was diagnosed with engine failure due to low oil pressure. The contact was informed that the recall repairs would begin in 2025. The vehicle remained with the dealer unrepaired. The manufacturer was not made aware of the issue. The failure mileage was 92,810. VIN tool confirms parts not available.

NHTSA #11637725

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11629057

The contact owns a 2019 Ford Eco Sport. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine and the powertrain malfunction warning lights illuminated. The contact pulled over to a family member’s residence. The contact was not able to restart the vehicle. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.

NHTSA #11628660

The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 30-35 MPH, the vehicle stalled. The low-pressure oil light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case and declined the buyback. The failure mileage was approximately 67,000. VIN tool confirms parts not available.

NHTSA #11641259

The contact owns a 2019 Ford Ecosport. The contact stated that while the daughter was driving approximately 20 mph the check engine and oil pressure warning lights had illuminated, a burning odor was present inside the vehicle and white smoke was coming from the exhaust pipes. The daughter was alerted by another motorist that the vehicle was on fire. After parking and exiting the vehicle flames and smoke were present coming from the engine compartment. A nearby police officer used a fire extinguisher to extinguish the flames and the fire department was called to the scene. A police report was taken and the vehicle was towed away to a nearby lot. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted. The contact had previously received a recall notice regarding the NHTSA Campaign Number: 23V90500(ENGINE AND ENGINE COOLING). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 54,000.

NHTSA #11627929

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light recently appeared on the instrument panel. The manufacturer was made aware of the issue. The failure mileage was approximately 40,00. The VIN was not available.

NHTSA #11625409

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while stopped at a traffic light, there was an abnormal burning plastic odor coming from inside the vehicle, and the low oil pressure warning light illuminated. There was an abnormal sound coming from the engine compartment, and the vehicle lost motive power. The vehicle was turned off and pushed to the side of the road. The contact stated that the vehicle was restarted, but the failure persisted. The vehicle was towed to the residence. The vehicle was then towed to a dealer where it was diagnosed that the engine oil pump belt and tensioner needed to be replaced. The vehicle was repaired, but the failure persisted. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle failed to exceed 55 MPH. Additionally, the A/C failed to work as intended, and the vehicle failed to start as intended. The failure mileage was 50,260.

NHTSA #11712176

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the check engine warning light was intermittently illuminated. The contact stated that while driving at 25 MPH, the vehicle stalled. The contact was able to pull over to the side of the road, and the vehicle was able to restart. The contact stated that the failure had been recurring while driving, and the check engine warning light had become constantly illuminated. Additionally, the contact stated that upon starting the vehicle after the vehicle was refueled, the vehicle hesitated to respond while depressing the accelerator pedal. The contact stated that the failure persisted. The vehicle was taken to the dealer for the recall repair, but the dealer informed the contact that the recall repair could only be completed after the engine had completely failed. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,000.

NHTSA #11681514

The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 65 MPH, the low oil pressure warning illuminated. The contact slowed the vehicle down below highway speed and drove to the residence. The contact parked and turned off the vehicle; however, while attempting to start the vehicle, the vehicle failed to start. The contact had not taken the vehicle to a local dealer nor independent mechanic. The vehicle was not diagnosed or repaired. The contact had received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, parts were not yet available. The manufacturer was informed of the failure and the contact was informed that parts were not available until 2025 and instructed the contact to save repair receipts for future reimbursements. The failure mileage was approximately 49,000.

NHTSA #11621715

The contact owned a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled with the low oil pressure warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the oil pump tensioner assembly and oil pump drive belt had failed and needed to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 88,000. VIN tool confirms parts not available.

NHTSA #11618918

The contact owns a 2019 Ford EcoSport. The contact stated while driving at various speeds on several occasions, the vehicle stalled. The vehicle was able to be restarted immediately after the first failure; however, the vehicle failed to start immediately after all other failures. The contact stated that the vehicle was no longer able to be restarted. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion. The vehicle was then towed to a dealer where it was determined that there was coolant intrusion in the cylinder and damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 64,000.

NHTSA #11626831

The contact owns a 2019 Ford EcoSport. The contact stated while driving 65 MPH, the vehicle lost engine pressure with the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts for the recall repair would be available. The failure mileage was 60,000. VIN tool confirms parts not available.

NHTSA #11618162

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11614295

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11609994

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11612391

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11605853

See attached document for complaint.

NHTSA #11617860

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while stopped at a light, upon the light turning green, the contact attempted to accelerate; however, the vehicle failed to accelerate before shutting off with the check engine warning light illuminated. The contact shifted to neutral and was able to push the vehicle to the side of the roadway where the vehicle was restarted and drove as needed. The contact stated that the failure was a persistent failure. The contact also stated that the vehicle occasionally failed to start-up as needed. The vehicle was taken to a local dealer and the contact was informed that there was a fee for the diagnostic test to see if the failure was related to the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000. VIN tool confirms parts not available.

NHTSA #11622491

The contact owns a 2019 Ford Ecosport. The contact stated that while his son was driving 35 MPH, the engine seized. The check engine and oil pressure warning lights were illuminated. The vehicle was towed to the residence. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 74,000. VIN tool confirms parts not available.

NHTSA #11603684

See attached document for complaint.

NHTSA #11609503

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at 65 MPH, the vehicle lost motive power with the check engine oil pressure warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed as a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 79,000. VIN tool confirms parts not available.

NHTSA #11602940

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 65 MPH, the "Low Oil Pressure" warning was illuminated. The contact pulled over, stopped the vehicle, checked the oil, and observed that the oil dipstick showed that the oil level was normal. The contact stated that when he started the vehicle, the "Low Oil Pressure" warning light was again illuminated. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that the oil pump was failing and needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was 86,000. VIN tool confirms parts not available.

NHTSA #11602853

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11602457

The contact's son owns a 2019 Ford EcoSport. The contact's son received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. While the contact's son was driving at an undisclosed speed, the vehicle failed to accelerate above 45 MPH while depressing the accelerator pedal. The engine oil warning light was illuminated. Despite the failure, the contact's son was able to drive the vehicle home. The local dealer was made aware of the issue and confirmed that parts for the recall were not yet available. The contact was instructed to have the vehicle towed to the dealer where the vehicle remained. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA #11603114

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 35 MPH, the low oil pressure and the check engine warning lights illuminated. The contact stated that there was an abnormal sound coming from underneath the vehicle. The contact was unable able to drive the vehicle and had the vehicle towed to a local dealer. The dealer diagnosed the vehicle and determined that the oil pump had failed. The contact was informed that parts were not yet available, and the vehicle was not repaired. The failure mileage was approximately 58,000. VIN tool confirms parts not available.

NHTSA #11603829

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated while driving at various speeds, the vehicle shut off with the transmission warning light illuminated. After the most recent failure, the vehicle failed to restart and was towed to the dealer where it remained. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 62,000. VIN tool confirms parts not available.

NHTSA #11606809

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11603333

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11598599

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11598384

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was stopped at a red light, the vehicle lost motive power. Additionally, the vehicle hesitated to accelerate while driving. No warning light was illuminated. The contact was able to restart the vehicle, but the failure persisted. The contact stated that the transmission and engine had previously been replaced twice. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000. VIN tool confirms parts not available.

NHTSA #11606798

The contact owns a 2019 Ford Ecosport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11596918

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving 65 MPH, the check engine warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA #11596983

The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 65 MPH, the vehicle suddenly stalled, and the oil pressure warning light illuminated. The vehicle was taken to a local dealer where the failure was linked to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

NHTSA #11597037

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11596424

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11596433

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11596245

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11668933

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 75-80 MPH, the “Low Oil” warning light illuminated, and there was a sudden loss of power. The contact was able to drive 5 MPH to the nearest exit, and located a local oil service shop, where a mechanic inspected the vehicle and determined that the engine had failed. The vehicle was towed from the mechanic to the dealer, who confirmed that parts for the recall repair were not yet available. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 51,000. VIN tool confirms parts not available.

NHTSA #11674475

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 65 MPH, the "Low Oil Pressure" warning illuminated. The contact stopped the vehicle and had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the oil pump had failed and damaged the engine. The contact was informed that the engine and the oil pump needed to be replaced, but the oil pump was not available. The vehicle was not repaired. The failure mileage was approximately 53,000. VIN tool confirms parts not available.

NHTSA #11602648

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle she noticed a loud noise coming from the muffler and a loud ticking sound coming from the engine with the check engine warning light illuminated. The vehicle was taken to the dealer and the dealer was made aware of the failure; but confirmed that parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.

NHTSA #11595475

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was taken to the dealer where it diagnosed a failure with the engine losing oil pressure which needed to be replaced. The vehicle was repaired but the failure persisted. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,067. VIN tool confirms parts not available.

NHTSA #11594844

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11594466

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11593037

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly lost motive power and stalled. The Lost Oil Pressure warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed that the air pressure brake fractured, and the vehicle lost oil pressure. The vehicle was not repaired. The contact related the failure with the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. However, no assistance was provided. The failure mileage was approximately 73,000. VIN tool confirms parts not available.

NHTSA #11593894

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 35 MPH, the "low oil pressure" warning light illuminated, and the vehicle started losing motive power. The contact stated that the vehicle was also making an abnormal whirring sound coming from the engine compartment. The contact pulled into a parking lot. The contact had the vehicle towed to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

NHTSA #11594862

I contacted the local Ford dealer, Confidence of Norman in Oklahoma, twice regarding correspondence from Ford about the ongoing recall. I had made appointments on both occasions. During my first visit, the dealership representative stated that they would only address the issue if my vehicle had an actual malfunction and would take no action in the meantime. Last week, I scheduled a follow-up appointment after receiving another letter from Ford. This appointment took place today; however, I was again refused service. The dealership claimed that, despite my scheduled appointment, they lacked the necessary tools to perform the repairs. They did not offer an alternative appointment or provide an estimated timeline for when the issue might be fixed. Ultimately, their response indicated that my visit was unproductive. Besides this complaint, I don’t know what else I can do to fix this problem.

NHTSA #11688818

I have had the same issue with my Ecosport since 04/2022 and have taken it to the ford dealership and been in contact with ford corporate multiple times. In March 2023 I had to replace the engine because it finally completely froze up and was told it was do to the oil pump tensioner. This was the fifth time I had taken it in. The check engine light came back on as soon as I left the dealership, I was told it just needed to reset. It started having issues again in August 2023 and every time I took it in it has been dismissed. I have spent thousands of dollars on repairs for this SUV. Today the check engine light came back on and it smells like smoke if you try to drive it, along with it being very slow to pick up speed and making the same odd noise as before the motor locked up the last time. I contacted ford and made another appointment today to get it checked. I also contacted ford customer service and was told that there is nothing they can do that I will once again be responsible for the cost of all repairs because the recall is not completely in place. This vehicle is not fixable or safe to drive. Ford informed me that the vehicle is now to old for them to be responsible for the fact that the car is not fixable despite the fact that they have been trying to fix it and charging me thousands of dollars while I am still paying on it. And knowing it was unsafe

NHTSA #11672578

I am filing a complaint regarding Ford Recall 23S64 on my 2019 Ford EcoSport. My vehicle is showing a solid red low oil pressure warning, which Ford’s own documents state can result in engine failure while driving. I contacted my Ford dealership, and they confirmed I am part of the recall but told me to keep driving the vehicle until the engine fails, even though this clearly poses a serious safety risk to myself and others on the road. They also said it would be 3 weeks before I can receive a loaner vehicle. I then called Ford’s official customer service number (800‑392‑3673) and was met with dismissive and rude behavior. My concerns about the safety of operating a vehicle with an active engine defect were not taken seriously. I explained that I rely on this car for income and have no safe alternative right now. I’m being told to knowingly drive a car with a known oil pump defect that could result in sudden engine seizure, while Ford delays parts and offers no timely solution. This creates a serious safety issue for me and for others on the road. I am requesting that NHTSA investigate this further and that Ford be required to take urgent action to provide safe alternatives to affected drivers before their engines fail.

NHTSA #11671159

Was driving down highway when I lost power and it started whistling and a warning sounded said low oil pressure so I pulled over and had to be towed home. When I received my recall letter I took it to my local ford dealer In Covington indiana and they told me they couldn't get the parts but would contact me when they came and they neverdid. So I called them back after this happened and they said they couldn't get these parts sent to them that I would have to find a bigger dealership. Now I have to pay for a tow to Lebanon Indiana they can't get it in until July 23rd for diagnosis and no loaner. So I am without answers or a vehicle for almost a month...

NHTSA #11671433

Engine oil pump belt tension

NHTSA #11674990

My vehicle falls under a recall due to the oil tensioner belt. I experienced a problem where the engine wasn’t allowing me to accelerate over certain speeds. The car has been experiencing the same issue even after multiple attempts to fix the car. I had the engine replaced once & four days later the engine blew while I was traveling down a hill. I had no control over the vehicle and as it continued to glide down the hill, I anxiously turned on my hazards afraid of what I was about to face. The dealership determined that the engine had blown again & that they would rectify the situation yet again. I received notice that after yet another replacement engine, the car was test driven and is chattering. My car has been in the shop for over two months and after multiple attempts of trying to fix the recall, I would feel rather unsafe to drive the vehicle again.

NHTSA #11687243

It has been one year from the first recall and they keep putting the repair off I think they have had plenty of time to make these parts I think they don't want to fix these cars in hopes that we will forget or they can blame us for this mistake that they made . At any rate this will be the last Ford I buy . [XXX] Cincinnati Ohio INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11652994

My car went more than 30 days ago for service due to a serious call Recall# 23s64-23v9085, where I have been patiently waiting due to the parts being unavailable due to the parts not being in, and I stayed stranded with my autistic child in the middle of the turnpike without any power whatsoever to the vehicle putting my life iand my family in danger, the car I towed to the dealer and the engine had to be changed as a result of the recall, however the dealer is now telling me they need to charge me for a throtle manifold part wihich works with the engine to make the car function. They want me to pay for the part that should be covered through the recall, because this is a vital part of the engine functionality. I am very disappointed with the Gus Machado ford dealer, because they have said that if I do the part, I will take the car home with a tow truck and my car will not accelerate. As a result, they are trying to charge me for something that is part of the engine functionality. I feel disrespected that they have had to change the engine due to this recall but will not complete the work, as again, this is a vital part of the engine functionality.

NHTSA #11658899

Component that failed was engine oil belt and tensioner. Car almost died right on highway. Dealer has confirmed. Dealer has inspected it.

NHTSA #11641524

The contact owns a 2019 Ford EcoSport. The contact stated that while at a stop light and depressing the accelerator pedal, the vehicle failed to respond as needed. There was an abnormal ticking sound coming from the engine. The contact stated that several unknown warning lights were illuminated. The dealer was contacted, and the vehicle was taken to be diagnosed; however, the technician was unable to determine the cause of the failure. The contact stated that the engine was replaced; however, the contact was informed that the repair was temporary. The contact stated that after the engine was replaced, the vehicle was retrieved; however, three weeks later the failure reoccurred. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 49,000.

NHTSA #11645341

My car is at risk it has a powertrain and a w d failure when I am driving in the middle of the street or the expressway it stops in the middle of the expressway and loses power loses everything where me and my family could be at risk for a very serious accident leading to death in the middle of the highway or in the middle of the road as I am driving the car loses power and stops in the middle of the road. The manufacturer should be responsible for this because this is obviously something that needs to be fixed where it could be causing my death or my family's death while on the road. My car stops more than six times from the moment that I leave my house even as I am on the road it will literally stop 5 to 6 times losing power in the middle of the street that could cause a potential situation or deathly this needs to be fixed as soon as possible. I should not be responsible for these damages because it is obviously a malfunction of the manufacturer.

NHTSA #11632379

Oil pump has failed due to recall. There is supposed to be an interim fix if your oil pump fails but Ford is telling me there is nothing they can do until Spring of next year. Oil Pressure Low light has came on so I stopped driving the vehicle. I do not want to cause further damage. My safety is at risk because I am expected to operate a vehicle with the Low Oil Pressure light on. This is not safe

NHTSA #11616018

Manufacturer Recall Number23S64 NHTSA Recall Number23V905 THE ENGINE OIL PUMP DRIVE BELT TENSIONER ARM FRACTURED, SEPARATED FROM THE TENSIONER BACKING PLATE, RESULTING IN A LOSS OF ENGINE OIL PRESSURE. THE FORD DEALERSHIP HAS CONFIRMED AND DOES NOT HAVE PARTS FOR REPAIR UNTIL 2025. FORD WILL NOT PROVIDE A RENTAL AND THIS VEHICLE IS NEEDED FOR WORK. FORD STATES THIS ISSUE DOES NOT QUALIFY FOR A RENTAL CAR. WHAT ARE WE SUPPOSED TO DO?

NHTSA #11616301

On [XXX] a low engine oil pressure light came on. I checked my oil and it was fine. I contacted ford and they told me there was a recall but my car was still safe to drive. On [XXX] the engine light came on as well as the same warning. Upon leaving work my car lost acceleration and all power to the car including the brakes. I had it towed to ciocca ford of york pa. I am now without a car and keep getting the run around about approval for a loaner car. I am unable to trade the car in since it will be at the dealership for a lengthy time which is affecting my chances of getting financing for another vehicle since I still have an auto loan. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11609540

I realize there is an open recall of 23V905. As well, my vehicle did experience a loss of oil pressure which caused the engine to fail. My local Ford Dealership DID replace the engine. However, the recall is still open given the fact the oil pump is still part of the original recall. My frustration is that this recall has been opened since February 2024 and there is no time frame of the repair and closing of the recall and Ford Motor Company refuses to take a complaint on it and has not communicated to their dealerships as to the time frame.

NHTSA #11637052

system failure do to recall. part not available I'm out of a car that I pay a note but can't drive at all

NHTSA #11603678

I have 37,000 miles on my car. I noticed the car was getting extremely loud when accelerating. Upon looking for recalls, I did see several mentions that people have reported issues with the flex pipe but did not see an official recall. I was confident that the issue was within the exhaust system. Unfortunately, a Ford dealership could not look at the problem for another two months so I took it to an independent dealership who validated that the flex pipe was rusted / busted. In addition they advised that the rear differential is also leaking fluid. For only having 37,000 miles on a car and having this kind of issues and not having an accident that would have created these issues and seeing others report the same problems I think this needs to be looked into.

NHTSA #11681421

Waiting 3 years for recall repair

NHTSA #11670357

My vehicle has had a recall on it for more than 6 months now and there is still no remedy. I am nervous to risk driving my car knowing something is recalled and could malfunction at any moment

NHTSA #11600995

When I drive this vehicle, sometimes it will lose all power even at 55 miles an hour. It comes up ...power reduced brake applied. I can't give it gas or anything. It lasts about 10 seconds.

NHTSA #11632019

The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the transmission was hesitating before shifting gear. The check engine warning light was illuminated. The contact stated that the transmission was slipping. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was towed to a dealer, but the vehicle was not diagnosed. The contact stated that the vehicle was awaiting repair. The manufacturer was not notified of the failure. The failure mileage was approximately 123,000.

NHTSA #11645331

Vehicle exhibits transmission issues at 70k miles. When put into reverse, very sharp and sudden jerking is present. When shifting between gears there is hesitation, lagging, and slipping. No previous issues and all Ford scheduled maintenance has been followed. Local mechanic diagnosed transmission failure, and Ford dealership has had the car for almost a week with no answers. Ford customer service has been no help so far. Car shows no warning codes or error messages on dash. Car is 5 years old and 70k miles. First transmission service on owners manual is 100k miles for a fluid change.

NHTSA #11605289

My car went to the dealership service department to be fixed because the recall piece broke in December. Middle of February they told me it was all fixed I picked it up and within 8 hours it wasn’t driving right and had a bunch of alerts. I tried to drive it home it broke down in 2 degrees weather, I was stranded for 35 minutes with no heat. The dealership got the car back had it for a few more weeks. Today they called saying they think it will be fixed. They called this afternoon saying they took it for the test drive and it wouldn’t work.

NHTSA #11643999