Chevrolet Equinox 2024: Retiros, Quejas y Ley de Limón de California

We are leasing a 2024 Chevrolet Equinox EV. We like the car, however there is a safety issue that has continually occurring. There is a very strong reflection on the windshield from the materials that make up the dashboard. It can occur in bright sun but also on bright cloudy days. I want to be clear, I am not being blinded by the sun in my eyes but rather the dash reflecting onto the Windshield and obscuring my vision. I’ve had two close calls because of this. I mentioned it to the Chevy service lady when I had an appointment and she said her boyfriend had exactly the same problem with his Equinox EV. He had to put a carpet piece on the dash to stop the obscuring reflection.

NHTSA #11718324

The 2 problems that I am reporting are visibility issues. There are situations when it is very difficult to see out of this car. When bright sunshine comes through the windshield it reflects off of the dashboard making it almost impossible to see out. Pedestrians are very difficult to see and it's very dangerous to continue driving. The second problem is that the driver and passenger side windows are deeply tinted. I thought that this is illegal. At night the windows are so dark that you cannot see autos or pedestrians in intersections. I find that I have to roll down the windows so that I can safely see before proceeding through the intersection. I'm not sure what I'm going to do in the winter or a driving rainstorm. I have found that wearing polarized sunglasses helps with the windshield problem but only replacing the side windows will the tinted window problem be fixed.

NHTSA #11688252

The dash allows for significant amount of glare that reflects in bright sunlight and impare visibility through the windshield.

NHTSA #11688605

2024 Chevrolet Equinox EV. Beginning approximately two infotainment software updates ago, the vehicle's Bluetooth system repeatedly drops the connection to my paired iPhone, and the contact-sync feature stopped functioning entirely. The problem did not exist when the vehicle was new and started only after a vehicle software update, indicating a software-introduced defect rather than a phone fault. I have reset the infotainment system and performed a full delete-and-re-pair on both the phone and the vehicle; the dropouts and contact-sync failure persist. Because the system no longer reliably supports hands-free calling, I am unable to consistently place or receive calls without handling the phone directly while driving, which I consider a driver-distraction safety concern. No warning was issued and I am not aware of a recall or software fix addressing this.

NHTSA #11745063

Can hardly see out windshield on sunny days.

NHTSA #11720853

The component that malfunctioned is the recall for the pedestrian safety audible sound. It available for inspection upon request. The safety of others was put at risk because the sound does not turn off at the required 18.6 mph and instead turns off at 24 mph, that may exceed community exposure requirements. The problem been confirmed by General Motors. The vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The problem first appeared after the required recall was fixed.

NHTSA #11721525

The contact owns a 2024 Chevrolet Equinox. The contact stated that while driving at various speeds, the vehicle experienced phantom braking and abruptly stopped on three occasions. The contact stated that the failure had occurred while driving approximately 60-70 MPH on the highway, while driving and approaching a stoplight approximately 300 ft. away. The failure also occurred while driving from a complete stop. The manufacturer was notified of the failure and attempted to diagnose the vehicle through the OnStar App, but no diagnostic trouble codes were found. The manufacturer contacted the dealer to schedule a service appointment. The vehicle was not diagnosed or repaired. The failure mileage was approximately 9,500.

NHTSA #11730841

The AEB feature is very sensitive and has often activated when there was no good reason. For instance, it has activated a few times while moving slowly in heavy traffic. Additionally, the feature frequently activates when reversing out of a parking spot or garage, especially when the weather is rainy. In one instance during light rain, the car slammed to a halt more than five times while trying to back out of a parking spot, and there were no obstacles anywhere near the vehicle. I believe that this feature has nearly caused several accidents and has made me feel less safe while operating the vehicle. A software solution has been implemented for the 2026 model year, but not for the older models.

NHTSA #11718504

My cars automatic braking system stops when there is no present need. It brakes with extreme force. It has happened multiple times to both myself and my husband while driving. The car stops and instantly I think I must have hit something that stopped the car. There isn't anything closer than 10 - 20 or feet away. this happens at a slow speed and is very startling. We took in in to the dealer yesterday and they told us they couldn't replicate it. It happened to my husband this morning again. I looked online to see if there are any complaints to which I saw that there have been numerous complaints. Some stating that this phantom braking has happened on the highways at speeds of 65-70 mph. The thought of that is so frightening. An accident with injuries or deaths could occur. Please look into this. Thank you

NHTSA #11696826

Less than 2 years old and under 50k miles. Car began to sputter and then shut off - no warnings received until the car shut off. Once able to turn back on (approx. 10 minutes) car went into limp mode. Was able to drive to a dealership where they received codes for fuel tank with no visible issues through a thorough service at the dealership. Dealership reprogrammed the car and indicated codes could replicate and require a new fuel pump.

NHTSA #11742756

I was on a road trip and halfway through my check engine light came on and notified me that engine power was reduced while on a 70mph highway. My car the slowed itself down to not exceed 45 then 25mph. I was in a remote area and very far away from a Chevy dealership. I was forced to drive for a long distance to make it to a Chevy dealership that was willing to work with me. Come to find out my fuel pump failed and the car is only 2 years old with only 58,000 miles. This same issue happened a few months ago and I was told by my dealership that it was just update codes required by Chevy that did not update correctly. I’ve had several other issues like this and have been told it’s because the new cars are “basically giant computers”. This car also got a new battery after one year because they stated a faulty or crappy manufacturer battery they put it went bad. My local dealership then tried to charge me for it until I reminded them of my warranty. I take my car for regular oil changes under the 6,000 miles to keep my Warranty Forever. I was terrified driving on highway roads when my car wouldn’t exceed the required speed limit causing other motorists to navigate around me all because I needed to make it to a Chevy dealership willing to work with me.

NHTSA #11732052

While the vehicle was in park and still running it started sputtering and idling erratically and the engine shut off. While trying to restart, the car was having a hard time starting, eventually starting with the same problem. While driving, the car was sputtering, had reduced engine power, and felt like it was going to shut down. The check engine light was on the entire duration of the incident. This has been a recurring intermittent problem that first occurred approximately three months ago. Car has been to the dealer before but the problem didn’t occur and they were unable to diagnose the issue. When taking the car to the dealership on 09 March, the dealer confirmed the problem and said it was a faulty fuel pump that will cost over $800 to repair. After a brief internet search, I found safety bulletin NS2450160 that includes 2023-2024 Chevy Equinox vehicles for this exact problem but it doesn’t include my VIN.

NHTSA #11723280

Vehicle suddenly brakes aggressively for no reason ! Blue sky no weather events no obstructions ! It also happens I reverse!!! At 60 mph I 4 lanes it’s not fun!!!!!!

NHTSA #11730827

We have occasional issues with the car coming to a very abrupt stop for no apparent reason. Typically this will happen when going through an intersection or pulling into our garage. Auto braking has been disabled in the system settings for quite some time, and in fact, each time we get in the car we see a warning that forward anti-collision braking is off. This has happened twice withing the past 4 days and we have concerns that if it continues to be a more frequent issue it will cause an accident. I recently spoke with another GM owner who told me they are experiencing the same issue so I thought I should log a complaint to hopefully help instigate a recall/fix.

NHTSA #11727089

The contact owns a 2024 Chevrolet Equinox. The contact stated that while driving and attempting to reverse, the brakes unexpectedly engaged. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V639000 (Forward Collision Avoidance). The vehicle was taken to an unknown dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA #11701736

Driving at abut 10 mph, my brakes did not respond to pedal pressure... I had to stomp very hard on the brake pedal to have any slow down effect.... various warning messages flashed across the dashboard (see attached files)... After stopping, I turned off the car and turned it back on, the problem continued to exist..... then, after about 1 hour, I tried again and all systems were working fine. I took the car to Chevrolet Service, and apparently there were no OBDII codes stored in the vehicle.

NHTSA #11668572

here is the email I sent to GM. My name is [XXX] and I am having a issue with my 2024 Chevy Equinox VIN: [XXX] . There have been about 5 times that the brakes fail. Pushing the brake does nothing car just keeps rolling. Once I can get the car to stop and shut it down and restart the brakes once again work. It was in for service for a few days but there where no error codes and they could not replicate the problem. They did do a update on the car. While my car was in the shop I had the same problem with a Malibu rental. Called the dealership and talked to service and told them of the problem seems to be me somehow. Was asked if I use both feet to gas/brake the car as I was told there is a problem with that. No I don't do that but it seems I can catch both peddles with one foot and this is when the problem occurs. I have to make sure how I brake. Have found out today when it happened once again that if I put the car in neutral and press the gas the brakes start to work but not until then. There also was another issue today as when I did get the car to stop and put it in park I could not put the car back in gear until I shut the car off and restarted. Can someone let me know on how to proceed other then cautiously. I would take the car back in but they can fix a problem they don't see. Any insight would be appreciated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11672537

Loss of Brakes needing a "factory reset" that I would know nothing about it being needed until happens. Happened second time!! Same thing loss brakes on highway. Lucky both times waiting for tow truck.

NHTSA #11641808

Component Malfunction and Availability for Inspection: The vehicle’s infotainment system is critically malfunctioning and poses a serious safety threat. The issue has persisted despite four service attempts, and GM refuses to repair it. The vehicle is available for inspection upon request. Safety Risk: This malfunction creates an extremely hazardous driving condition. While traveling at highway speeds in unfamiliar, high-traffic areas, the system has suddenly frozen, pixelated, emitted loud static from the speakers, and disabled all controls. In one incident during Chicago rush hour (65 mph zone), I lost navigation, audio controls, and screen functionality simultaneously. The sudden, jarring noise and visual failure distracted me and left me unaware of my location. With no safe exits, I had to dangerously operate my phone while steering through speeding traffic just to regain directions—putting my life and others at risk. This wasn’t a choice, it was a desperate action forced by a system failure. This situation was terrifying, disorienting, and could have easily resulted in a crash. Reproduction/Confirmation of the Problem: The issue has not been successfully reproduced by the dealer, despite recurring complaints and multiple service visits. It occurs regardless of whether a device is connected via Bluetooth or USB, and with different users' phones. Inspection by Others: The manufacturer has failed to correct the issue after repeated attempts. The vehicle has not been inspected by the police or insurance representatives. Warning Signs and Timeline: No warning lamps or messages appear before the failure. It strikes without notice. The system shows severe symptoms: frozen screen, distorted sound, mismatched song info, unresponsive buttons, and audio continuing after the car is shut off. Restarting the vehicle does not fix it. The randomness and severity of these failures make the vehicle unsafe to operate, especially in high-speed or unfamiliar driving conditions.

NHTSA #11652982

I was driving on the freeway and the dashboard went dark and then rebooted. I did not have a speedometer. I did not lose control of the car. It was frightening.

NHTSA #11644225

The contact's wife owns a 2024 Chevrolet Equinox. The contact stated that a strong, burnt rubber odor could be smelled while taking out the trash in the middle of the night. Soon after, the contact stated that the front passenger side window shattered as flames began to emit from the vehicle. The contact immediately rushed to move his other vehicle away from the burning vehicle while on the phone with the authorities. There were no occupants inside the vehicle at the time of the failure. The authorities arrived at the scene and extinguished the fire. A fire report was filed; however, the contact never received a copy of the report. Police were also present at the scene of the fire but were not certain if a report was filed. Per the fire investigation, it was determined that the fire was caused by the driver-side seat warmer. No physical injuries were reported; however, both the contact and his wife suffered severe emotional distress. No property damage was reported. The vehicle was towed to an independent tow yard where it remained in their possession. The vehicle had yet to be labeled as destroyed by the contact's insurance company. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 16,989.

Reportado presuntamente: 2 lesiones (según lo reportado a NHTSA). NHTSA #11624241

Bright sunlight and direct sunlight can cause the dashboard to reflect off the inside of the windshield, severely reducing visibility of the rodea.

NHTSA #11621612

The dashboard on the Equinox EV has a dangerous glare that can impact driving safety for several hours at a time. The glare can be so bad that you can’t see out the windshield without some sort of visual assistance like polarized sunglasses.

NHTSA #11621477

On multiple occasions, the glare back coming from the dashboard is so intense I often lose visibility of the road on sunny days or when passing under lamp posts at night. I have almost gotten into multiple accidents due to not seeing pedestrians and light colored/silver vehicles turning in front of me. I took the car to the dealership so they could try to fix it, but they said it’s up to GM to do anything. I have felt so unsafe driving this vehicle, and this problem is very known in the community, and needs to be fixed asap. I live in a residential area so I often drive slow, but that doesn’t prevent the glare from happening so there aren’t any safety things on my end I could do to make it better and safer to drive.

NHTSA #11618307

On May 9, 2026, while pulling into a parking garage parking space at low speed (below 5 MPH), the brake pedal was pressed but failed to engage or slow the vehicle. The pedal was pressed completely to the floor with no resistance, and the vehicle continued moving forward until it struck a wall, causing damage to the vehicle. Earlier the same day, the brakes produced an abnormal hissing sound while pulling out of a parking space. No other symptoms or abnormalities were present prior to failure. The vehicle may also have recently received a software update, although it is unknown whether that is related to the incident. The failure appears to involve the brake system and the driver safety assistance systems equipped on the vehicle like forward collision alert, automatic emergency braking, and Dynamic Brake Support systems. The exact failed component is currently unknown and remains under inspection by a Chevrolet dealership. No warning lights, messages, or audible alerts appeared before, during, or after the incident. The automatic braking/collision avoidance system also did not activate. Because the vehicle had no braking capability at the time of the incident, the occupants and nearby pedestrians were placed at risk of serious injury. On May 10, 2026, the vehicle was taken to a Chevrolet dealership for inspection. The dealership has been unable to reproduce the issue, and no mechanical defects or diagnostic trouble codes related to the incident were identified. On May 13, 2026, the issue was escalated to the GM Technical Assistance Center (TAC) for further review, and the vehicle remains at the dealership awaiting a response to the TAC case. The dealership acknowledges similar brake-loss concerns referenced in GM service bulletins involving the 2025 Chevy Equinox and other models, including bulletin N24471431, although they stated the bulletin does not apply to this specific VIN.

NHTSA #11738069

Front or rear sensors Slamming on breaks multi times called on star not able to get in for service sometimes car for would have many error message systems not available key not in car while driving - cameras not working while on atleast 25 calls to on star and 4 or 5 hours on hold with chevy ev department Because of this CAR was traded in financial loss was over $18,000

NHTSA #11640200

See attached document for complaint.

NHTSA #11714532

The contact owns a 2024 Chevrolet Equinox EV. The contact stated that the front windshield would display lines across the windshield from left to right. The contact stated that the failure obstructed driving visibility and prevented the safe operation the vehicle. The contact stated that the glare of the sun on the dashboard was reflected on the front windshield. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA #11672936

High pressure fuel pump

NHTSA #11699286

The contact owns a 2024 Chevrolet Equinox. The contact stated that the check engine warning light was illuminated. The contact was concerned about driving the vehicle. The vehicle was taken to the local dealer, who diagnosed and determined that the air hose was leaking. The dealer informed the contact that the parts were not available to repair the vehicle. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 10,000.

NHTSA #11616638

What component or system failed or malfunctioned? Engine and Transission System Fuel Management system, How was your safety or the safety of others put at risk? While driving the vehicle it would just shut off, when you tried to restart vehicle it would not start all you could smell was gas. Has the problem been reproduced or confirmed by a dealer or independent service center? This happened on 3 different occasions by 3 different Chevorlet dearerships. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? ONSTAR provided the diagnostic codes to provide to the dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Their were no lights or warnings, only after it turned off we would receive a reduced engine power notice on the dash but no warning lights.

NHTSA #11741897

As I was parked with the car running, my 2024 Equinox suddenly shut down and the check engine light came on. I tried to start it, but it didn’t. Someone tried to jump the battery, thinking it was that, but it wasn’t. I had it towed to the dealership and after 2 days they said the Fuel Pump Power Control Module needed to be replaced. Unfortunately, GM did not have the part, but the dealership found one in another state and we had to wait several days for it to be mailed to them. After a week, once the part was replaced, they tried to start the car and realized that the original issue fried the battery, so they had to replace that as well. I was told that they had seen several customers with the same issue and wouldn’t be surprised if GM eventually issues a recall. They also said they couldn’t be sure the replacement part wouldn’t have the same issue. I did some research and found that GM has had this issue with 2019 - 2024 vehicles. Some customers reported that they were driving and almost got hit by other vehicles when theirs shut down. My car only had 18000 miles when this occurred. I no longer feel safe driving my car.

NHTSA #11699291

The vehicle first experienced a serious malfunction on October 12, 2025, while driving on an expressway at 65 mph, and the same issue recurred on March 8, 2026, while driving on a 6-lane, busy highway at 45 mph. The condition involves the vehicle unexpectedly shutting down, rendering the acceleration pedal useless and causing the car to glide to a complete stop in traffic, creating a significant safety concern and rendering the vehicle unreliable for normal use. The vehicle has been at the Chevrolet dealership since March 8 2026 with them unable to replicate the issue. There were no warning lamps, messages, or other symptoms of the problem before the failure. I called OnStar both times it happened immediately after the incident, with neither time resulting in any negative results on the report.

NHTSA #11733752

- Vehicle showed error message for high voltage battery on 1/3/2025 at less than 5,000 miles. Vehicle was able to drive unrestricted (full speed and acceleration). Vehicle was able to fast charge even though the vehicle was coding for high voltage battery issue. Was informed via Chevy EV that it could be a "glitch" and to continue to drive it, charge it, and see if it would just go away. I did not feel comfortable driving around with a high voltage battery warning and took it to the dealership. Dealership tried to make me drive off lot with it saying it might just be a "glitch" and to call them back if it did not go away. I refused got mgmt involved and was provided a loaner so they could look at my vehicle. - Dealership called me and notified me ,1/6/2025 11:32 AM, that the error was in the thermal management system for the battery. The heat pump that is used to provide thermal mgmt to the battery to ensure safe operating temps had failed. - Safety was put in risk because I park in my driveway which sides up against my house as well as my neighbors house. There is where my charger is also installed. Safety for myself and others was also put at risk. Highway driving increases heat of the battery pack I was told to continue using this vehicle (drive highway daily) which endangers myself in the vehicle and other people around if it caught on fire. - Vehicle was inspected on 1/6 and found to have faulty Thermal system after being told to keep driving on 1/3. - Warning lamp no actual restrictions or information as to what was wrong. GM wanted me to keep driving it.

NHTSA #11634341

My 2024 Equinox was returned to the dealership on approximately October 1, 2025, due to a check engine light related to the torque converter. I required a rental vehicle during this time. I picked up my vehicle on October 10, 2025, and all repairs were covered under my extended warranty. I was informed that my rental reimbursement would be issued once I submitted the required paperwork. My safety and the safety of my grandchildren were put at risk loss of power and control-stalling, in ability to accelerate in traffic, gear slippage and over heating Given the known history of torque converter issues in the Equinox—dating back as early as 2005—it is disheartening that GM continues to sell vehicles at premium prices while failing to properly support the customers who purchase them.

NHTSA #11700867

The transmission would not engage in any gear while I was in the path of oncoming traffic

NHTSA #11664188

The contact owns a 2024 Chevrolet Equinox equipped with Hankook Tires, Tire Line: Kinergy GT, Tire Size: 235/50/R19, DOT Number 00T231BH03623. The contact stated that while driving at various speeds, there was vibration coming from the vehicle, and the contact became aware that the stopping distance was extended while coming to a stop on wet roads. There was no warning light illuminated. The contact had taken the vehicle to a local tire shop, where it was determined that all four tires needed to be replaced due to premature wear. The contact stated that the wear marker was visible on all the tires. The vehicle was not repaired. The contact called the manufacturer and was referred to the tire manufacturer, who advised the contact that the tires were manufactured as requested by the manufacturer. The failure mileage was 25,316.

NHTSA #11685320

The contact owns a 2024 Chevrolet Equinox equipped with Continental Tires, Tire Line: Crosscontact RX, Tire Size: 275/40/R21, DOT Number: IVY03HFMJ0224. The contact stated that while driving at an undisclosed speed, the contact briefly felt violent vibrations coming from the vehicle before the vehicle suddenly veered sharply to the right, slightly leaving the roadway, resulting in damage to the passenger’s side front wheel and tire. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed the vehicle with an unstated failure with the tires. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 82,045.

NHTSA #11696317

The biggest issue is last year while driving on 74 in busy traffic, the car automatically went into a "low power" mode and limited the power without warning. So now in traffic driving 55 mph, the car drastically slowed to about 35 without warning. It would not go faster no matter what I did. Then the check engine light came on afterwards. Thankfully I made it home safely after turning on my hazards and swerving through heavy traffic. I took it to the dealership and they didn't find any issues... of course. It did it again I took it back. They didn't find anything and then it stopped. Now fast forward today... my daughter drove to the store and the car cut off in the middle of the street. The way she explained it to me it was similar to what happened before. Except it cut all the way off this time. Same error on dash something like, "switched to low power." So I'm panicking. My husband and I go down and I try to start, it wouldn't start a few times. But eventually it did then cut off. Then it cut on when I kept slightly on the gas like I know to do with an older car. So... long story long... I got us home but with limited power and hazard lights. I'm glad we made it home safely and my daughter was shook up but she's safe. I'm terrified to let anyone else in the car let alone drive it. It could've been deadly.

NHTSA #11668995

To Whom It May Concern, I am writing to formally report a serious and recurring safety issue with my 2024 Chevrolet Equinox, and to request immediate investigation and resolution. The vehicle has, on multiple occasions, unexpectedly gone into “reduced power” mode (also referred to as “limp mode”), drastically limiting acceleration while driving at full speed in traffic. This most recently occurred while my teenage daughter was behind the wheel, causing the car to completely shut off in the middle of the street. The first time this happened, I was traveling at approximately 55 mph on Highway 74 when the vehicle suddenly decelerated to about 35 mph without warning, despite my attempts to accelerate. The check engine light appeared only after the power loss. We narrowly avoided a serious crash. We had to engage hazard lights, swerve through traffic, and coast the vehicle home. The dealership was unable to replicate the issue during follow-up visits, and the issue stopped temporarily—but has now returned. This is more than an inconvenience; it is a critical safety risk to myself, my family, and others on the road. Details: Vehicle: 2024 Chevrolet Equinox Issue: Sudden power loss while driving; engine enters limp mode without warning Occurrences: Multiple (including full vehicle shutdown) over the course of ownership Dealership Response: "No issues found" – despite multiple visits Diagnostic Error: Dashboard reads “Engine Power is Reduced” Concern: Loss of power at high speed, dangerous stalling in traffic

NHTSA #11669019

The headlamp wells fill up with snow rendering the headlamps useless. You then have to exit the vehicle, and clean them out. All while trying not to get hit by other vehicles.

NHTSA #11638790

When driving in winter, during a snowstorm, in the dark, the recessed headlights fill with snow. This makes the light dim because the LED lights don’t get hot and melt the snow. You have to pull over and clean them manually.

NHTSA #11637969

What component or system failed or malfunctioned, and is it available for inspection upon request? The forward collision warning and rear collision warning systems malfunctioned, causing the vehicle to brake unexpectedly when there was no obstacle or threat. Yes, the vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? The vehicle braked suddenly and forcefully without cause. This created a risk of being rear-ended in traffic, nearly caused an accident, and also risked injury to my dog who was inside the vehicle during one of the incidents. The sudden braking while backing out of my garage also poses a safety hazard. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem has occurred multiple times but has not yet been formally reproduced or confirmed by a dealer or independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, the vehicle or component has not yet been inspected by the manufacturer, police, insurance representatives, or others. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps or messages appeared prior to the braking events. The problem occurred suddenly without any prior indication.

NHTSA #11687748

Good day, We purchased our 2024 Chevy Equinox EV a month and a half ago. The issue we are having is very concerning. The vehicle will suddenly come to a complete stop at unexpected times. At first, it happened 3 times while we were backing up. There was no object in the road, no warning beeps, no shaking of the seat. It simply stopped very suddenly and would not back up anymore. I had to put in in park and then again in reverse to have it move again. It’s one thing doing this while slowly backing. Last night it did it again as we were pulling into a parking spot, while in Drive. It stopped so suddenly that we both had sore necks. We are terrified that it will stop itself again while we are at a higher rate of speed or around other vehicles. It is available for inspect at any time. The dealer is entering a ticket with GM tomorrow, October 23rd. It has not been reproduced yet by the dealer. Please advise. Thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11621064

The contact owns a 2024 Chevrolet Equinox. The contact stated that while the vehicle was parked and turned off in a parking lot, the vehicle became inoperable and failed to restart. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed with a fuel pump module failure. The contact was informed that the fuel pump module needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 10,000. The VIN was not available.

NHTSA #11734084

The bottom of driver seat leans to the left and moves when stopping or accelerating, moving forward or backwards, and does not stay stabilized like it should. This issue is not an electrical or power issue but seems to be a broken support bolt that attaches to track for seat.

NHTSA #11740886

The engine failed while driving on the highway on two separate occasions due a fuel pump issue. The first time it happened, it was just reduced power (could only drive maybe 40 miles an hour). I brought it to the dealership and they said that General Motors told them it needs a software update which they completed. However the second time it happened (4 months later) it was full engine shutdown in the left lane on a 65mph highway with my family (including my toddler) in the car. The first time it happened we were able to make it home by driving with the hazard lights on very slowly. But the second time we were doing the 65 mph speed limit in the left lane on a 3 lane highway. To avoid causing a pile up of cars or a deadly accident, we had to use the momentum of the speed we were going to try to safely drift across three lanes of congested traffic just to make it safely to the shoulder. We were then stuck on the side of the highway in the sun on an 80 degree day with a car with no power. I had to remove my two year old from the car so he didn't get heat exhaustion and stand on the side of the highway holding him in the little bit of shade we could find. The car then had to be towed back to my dealership over an hour away because it would not even turn on. The dealership was not able to replicate the issue the first time it happened, but did the software update that the manufacturer recommended. To my knowledge its only been inspected by the dealership. The only warning signs/messages/lights were the ones happening as the engine was failing/shutting down. There was no advanced warning. This care is less than two years old and its a leased vehicle from the dealership down repairs, I work from home there are less than 20k miles on i, this is not neglect on my part or over usage in anyway of the vehicle.

NHTSA #11732399

Automatic emergency breaking engaged while driving through an intersection when there was no danger or incoming car or need for it. If the car behind us was not paying attention they could have rear ended us.

NHTSA #11722528

Vehicle Safety Complaint – 2024 Chevrolet Equinox I am reporting a safety defect involving unintended vehicle movement and improper shutdown behavior. While operating my 2024 Chevrolet Equinox, I was able to shut the vehicle off even though it was not in Park. After shutdown, the vehicle rolled forward on its own and struck a tree. At the time of the incident, the radio remained on despite the vehicle being turned off, indicating the vehicle may not have fully entered ignition-off state. This incident suggests a potential malfunction involving one or more of the following systems: gear position detection system transmission park engagement mechanism electronic shift control module ignition state logic or body control module The vehicle should not allow shutdown unless it is in Park, or it should provide clear warnings and prevent unintended movement. This behavior presents a serious safety risk of rollaway incidents. I am requesting a full diagnostic inspection and documentation of all stored fault codes, including history codes, prior to any resets. Please also check for software updates, technical service bulletins, or known defects related to shift position recognition or ignition state control. This issue resulted in unintended movement and property damage and poses a significant safety hazard.

NHTSA #11717596

I slowly put my foot on the brake and suddenly heard a noise under the vehicle. It sounded like loud grinding. As pulled forward I looked in the rear view mirror and didn't see anything in the road that may have fallen out from under my vehicle. When I pushed on the gas I was suddenly accelerating forward very quickly without my control. This was maybe one or two seconds after I heard the noise. I hit the brakes and nothing happened. My only choice was to hit the back end of the other vehicle as there were pedestrians on either side. The vehicle was continuing to accelerate even after I tried to put it in park. I was worried if the car in front of me moved, that I would keep going. I even pressed the emergency brake button twice and nothing worked. Nothing was working at all. I called the police. They told me to try turning off the car. I pressed the button to turn the car off, but it took several pushes to work. I could hear that the rpms lowered extremely slowly. Once the police came they didn't see anything in the road at all. Vehicle was moved to a body shop and when they turned on the car it immediately started revving really loudly again.

NHTSA #11728352

I was driving South on interstate 55 near Arnold Missouri in adaptive cruise control mode at approximately 65 mph when the car braked suddenly and came to a complete stop on the interstate. Car would not go forward after stopping. Turned the car off and restarted and the car now would drive normally. Have not used ACC since and car has behaved normally. Took the car to dealership in Farmington, MO and they reported no error codes and no recalls. I had driven over 13,000 miles in the car without any incidents previously.

NHTSA #11706698

At 5 am in the morning the car suddenly failed and indicated it was an engine or transmission failure in the middle of a four lane major intersection in a downtown area. It was dangerous due to the darkness, and poor visibility. I had to abandon the vehicle as it was dangerous to stay with it while waiting for police. I could have been injured (as could others) due to its sudden failure in the intersection of a busy roadway. Chevrolet dealership states it is the fuel pump driver module. The car is currently at the dealership for repair. There were no warning lamps, messages or other symptoms of the problem prior to the failure until the car suddenly lost power. Once it lost power the engine light lit up and shortly after I had exited the vehicle, I began receiving messages from "On Star" telling me that there were engine or transmission problems. Meanwhile I stood in the pouring rain in an unsafe neighborhood, leaning out into traffic to try and stop cars from running head on into my car for over 30 minutes waiting for police.

NHTSA #11701969

What component or system failed or malfunctioned, and is it available for inspection upon request? The passive keyless entry/anti-lockout system on my 2024 Chevrolet Equinox EV failed. The vehicle locked all doors with the key fob still inside the cabin. The doors appeared unlocked (handles popped out) but would not open from the outside. The key fob and vehicle are available for inspection. How was your safety or the safety of others put at risk? This malfunction created a severe child safety hazard. If my daughter had been inside during warm weather, she could have been trapped in a rapidly heating vehicle with no way to escape. This posed a life-threatening risk. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. The problem occurred once unexpectedly, but I intend to raise it with my Chevrolet dealer for confirmation. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. The incident was resolved without emergency services, but I am reporting it immediately to GM and NHTSA for investigation. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, chimes, or alerts. The vehicle gave no indication that the fob was inside or that the system had locked incorrectly.

NHTSA #11685433

Vehicle Lost Power / CEL Illuminated

NHTSA #11688939

Having issues with the windshield wipers clearing rain when driving and multiple camera malfunctions that I have an appointment to have both checked on 12/2. Wiper stops more than 4 inches from the edge of the window which I could probably just deal with, but when driving it pulls water anywhere from 3-8 inches further across the windshield making it very hard to see when it rains harder or you drive faster. I have owned more than 15 vehicles and never experienced anything making it difficult to see during inclement weather. The other issue is the cameras when backing up or going forward will malfunction for a day or two, then be good for a few weeks and malfunctions again sporadically. Have video of windshield wipers clearing rain issues, but it won’t let me submit, so if you want I can email. Pictures don’t show issue as well.

NHTSA #11701827

After Super Cruise disengages and applies the transition brake, the brake pressure sometimes doesn’t release. The vehicle remains partially or fully braked and won’t roll freely for up to 30 minutes while on a freeway or highway. We are able to move the car to the side of road when this happens but slowly. In one case we attempted to exit the freeway and the breaks got so hot they locked up in the middle of an intersection and the police department had to direct traffic around us. When this happens the warning lights are “rear cross traffic unavailable “ and “forward collision unavailable”. Dealers have inspected and opened up tac cases with manufacturer but they claim to not know issue.

NHTSA #11691743

The contact owns a 2024 Chevrolet Equinox. The contact stated that the A/C failed to work as intended. The vehicle was taken to an independent mechanic where a diagnostic test was performed. The independent mechanic informed the contact that the frame on the front passenger’s side near the radiator had been put together with Bondo and was not welded. The contact was informed bottom part of the radiator had fractured and was not intact, and the A/C lines were damaged, and the front bumper was damaged. The mechanic refused to repair the vehicle due to the liability and informed the contact to stop driving the vehicle. The contact took the vehicle back to the private dealer where the vehicle was purchased, and the dealer agreed to repair the vehicle; however, the vehicle was not yet repaired. The contact stated that when the vehicle was purchased a Carfax Report indicated that the vehicle had been in an accident prior to the purchase. The manufacturer was not made aware of the failure. The failure mileage was approximately 17,100.

NHTSA #11674370

On [XXX], about 400 miles into our trip heading South on [XXX], the Engine Reduced Power Warning came on. We were in the fast lane traveling at 70 MPH,the car immediately slowed to about 30 mph.There was no prior warning or check engine light. Vehicles behind us had to swerved and change lanes to avoid hitting us. The computer went into limp mode, when pressing the accelerator there was no power, we somehow made it to the right shoulder without getting hit and limped along to a safe spot and called a tow truck. Car was towed to an independent repair shop recommended by AAA, they ran the codes and came up with a code for High pressure Fuel pump. This vehicle is a 2024 Chevy Equinox with 15,018 miles on it, we bought brand new in April 2024 with 5 miles, always maintained at the dealer.Because we were 400 miles from home and the closest dealer in Bakersfield said they could not work on it for 3 or 4 days, we had to have the independent shop replace the fuel pump. We had to rent a car to continue our trip and picked up the car 2 days later. Replacing the fuel pump fixed the problem but the check engine light came back on about 30 miles later. The mechanic ran the codes and said it needed the computer re-flashed but it would be safe to drive home. After we got home we took it to the dealer, they re-flashed the computer and check engine light went off.After about 30 miles later the check engine light came back on, took it back to the dealer and this time the codes showed a bad catalyst converter, dealer replaced under warranty, only 15728 miles on vehicle at this point. So far 200 miles and light is still off.I I filed a complaint with General Motors customer service to let them know of this problem. I also requested to get reimbursement for the rental car and fuel pump.They refused to reimburse us because we didn't have a dealer do it, regardless of the situation. The public needs to know of this dangerous situation with the model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11672055

Report of Dangerous Rental Vehicle and Serious Safety Incident – Rental Agreement #289216922 I am submitting this report to formally document a serious safety issue involving a rental vehicle I received from Avis in May 2024. Several safety components malfunctioned and put the safety of my and my passenger in a life threatening situation. At the time of pickup, the vehicle had a visible dent near the front right tire, which was acknowledged by the rental agent and dismissed as cosmetic. I also noted a faulty rear hatch, which opened unpredictably and struck occupants in the head on multiple occasions as it behaved erratically. Over the course of the rental, the vehicle displayed additional signs of mechanical failure — including instability at highway speeds, loud squealing, and parts of the bumper physically falling off during the trip. On May 30th, while driving at highway speed, the vehicle suffered a sudden tire blowout. Critically, the onboard system misidentified the location of the blown tire, indicating the front right tire had failed when it was actually the rear right. This misinformation delayed proper response and nearly resulted in a rollover. We were stranded on the roadside for over an hour, narrowly avoiding several collisions. A critical system failure. A responding tow truck driver observed signs that the vehicle may have previously been involved in a collision — which aligns with the visible damage present when the vehicle was picked up. Avis has, despite multiple attempts, refused to confirm whether the vehicle was removed from service after the incident or whether any safety inspection was conducted -- we remain severely concerned for the safety of anyone else using this vehicle. This vehicle should not have been rented in its condition. The failure of safety systems, mechanical instability, prior collision damage, and the loss of exterior components created a serious and unacceptable risk to the driver, passenger, and others on the road.

NHTSA #11670063

Electronics on car entirely go out including: Headlights, Turn signals, Hazard lights, Airbags, Electronic braking, Traction control, Tire pressure monitor, Fuel gage measurement, Speedometer, Odometer, Temperature gage and All Advanced Driver Assistance Systems. The vehicle has been to the dealership on 4 separate occasions from May 16th - June 27th 2025 Various inspections and repairs have been confirmed and completed by Dealership: Empire Chevrolet of Hicksville located at 236 South Broadway, Hicksville, N.Y. 11801. After driving for about 1 day the problems persist. The car is being brought back to the dealer tomorrow 6/28/25 for a fourth service call for the same issue. Driver and passenger safety is at risk due to lack of headlights, turn signals, hazard lights, airbags, electronic braking and speedometer etc... Warning lights appear simultaneously with electronics malfunction

NHTSA #11669724

The vehicle seemingly at random, will engage automatic emergency braking. These events are hard braking events, locking up wheels and engaging ABS for brief moments at 75mph. There is no sensitivity adjustment, forcing the safety features off to ensure I am not rear ended. In my first month of ownership, we have experienced: 1) backing out of my garage in good weather and into my driveway (flat surface, no hills) causing whiplash. 2) inside turning lane of a 2-lane left turns, presumably detecting the outside lane vehicle, stopping in the middle of an intersection instantly. Assumed going 18-20mph. Almost caused accidents behind me. 3)On interstate, going 75 mph in good weather, passing a vehicle estimated to be going 65mph, caused the braking system to engage hard and the tires to squeal from locking up. Vehicle nearly lost control. Software is up to date, last update was mid March 2025

NHTSA #11651927

Have had no heat in the car for several days. Today while driving on the freeway, vehicle has warning come up of "High Voltage Warning" and "Service Vehicle Soon." Dealership cannot get car in for another week and no loaner vehicles to any customers.

NHTSA #11647799

Tire blow and lost control hit the tree

Reportado presuntamente: 1 lesión (según lo reportado a NHTSA). NHTSA #11645409

Sin narrativa detallada reportada.

NHTSA #11637588

When in reverse brakes will automatically activate alerting to a pedestrian when there isn't anything there.

NHTSA #11636520

While driving on the highway at approximately 60MPH, both display screens went completely blank. The A/C stopped working and radio speakers also stopped working. After about 30 seconds, the system had reset and came back on as if it was the start up sequence. I could not tell if it affected steering/braking since I was on a relatively straight road and light traffic but it was highly disconcerting that all speed/vehicle information went blank. If this had happened in denser traffic and the steering/brakes also affected, this could have caused a crash. As it was, I did not have any correlation to the current speed of the vehicle except for the previous reading. The onstar system shows no malfunctions, and there have not been any additional issues or warnings from the car before or since. The vehicle has not been looked at by manufacturer/dealership or any other entity.

NHTSA #11636969

The turn signal stalk, when self-canceling from a right turn, will drop too hard, and will turn on the left turn signal after the turn, causing confusion to not only the vehicle operator, but other drivers on the road. This has happened on multiple occasions.

NHTSA #11633804

I was driving at a speed of 15/20mph on the snowy road with the AWD activated, suddenly the car lost control and started going from one side to the other, crashing several times against the sidewalk, covered in ice. The fear that caused me was horrible, to take it back was very difficult, the car had no control even at 10 mph. The application diagnostic indicated Antilock Braking System and StabiliTrak Stability Control System. I do not feel safe in this 2024 Equinox RS

NHTSA #11632289

This was new vehicle in the dealer parking lot with 215 miles on it. I took it for a test drive with the sales person in the city next to me on the passenger seat.I was on the interstate with adaptive cruise control on. When the electric breaks failed and all kinds of information popped up on the screen. The display screen toggled between, "Brake System Failure - 62 MPH Top Speed" and "Service ESC". Fortunately, interstate was not too crowded. I could sense that it took a great deal of effort effort to slow down the vehicle. So luckily there was an exit coming soon. So exited the interstate and found a shopping center parking lot. Was able to slow slowly pull into the parking lot And pull into a spot with great difficulty. Turn the car off and turn the car back on and the arrow is disappeared, and the car began to function normally.

NHTSA #11631673

Between XXX, a 2024 Chevrolet Equinox RS experienced repeated sudden loss of engine power, throttle control, and steering control at highway speeds. Fuel management system, turbocharger, and catalytic converter failed repeatedly. GM-authorized dealer confirmed defects on multiple warranty repair orders. Breakdown 1: Nov 2024, interstate, rain, nighttime. Vehicle lost power and steering surrounded by semi-trucks on three sides with a ditch on the right. Towed to GM dealer. Breakdown 2: Dec 2024, [XXX], 2 miles from home. Same failure. Semi on driver side, vehicles fast approaching from rear, ditch on right. Crawled under 35 mph for 5 miles to next exit. GM OnStar app confirmed Engine/Transmission and Emissions System warnings. Independent scan confirmed P0299, P0171, P00C6. Check Engine FAIL, Emission Ready NO. Breakdown 3: XXX, [XXX] , 1 AM, winter storm. Same failure. Driver stranded. Sustained burns from superheated hood mechanism and fall injuries on wet pavement. Dealer confirmed turbocharger damage, blocked catalytic converter, and fuel rail pressure failures across multiple visits. On fourth repair attempt, dealer technician documented a component from a prior repair had fallen out and was not caught, directly causing the next breakdown. GM Technical Assistance Center was engaged. Same fault codes recurred across all four repair attempts. MyChevrolet app diagnostics, independent AutoZone scans, and dealer warranty repair orders confirm the recurring defect pattern. Vehicle was repossessed by lender in June 2025 following loan delinquency caused directly by extended repair periods and income loss from recurring defects. Vehicle no longer in owner's possession. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11741382

Intella beam system turns off while driving. Radio and lights won't shut off when car is turned off. Crash detection comes on when nothing is in front of you. Dash is blank when starting the vehicle. On star not connecting and then won't turn off.

NHTSA #11722420

I had previously activated ACC to use on the highway with the speed set at 65mph. After getting off and driving into a parking lot I accidentally bumped the resume toggle on the steering wheel and the car started to accelerate requiring me to intervene. Luckily there were no vehicles or pedestrians in front of me at the time so I was able to regain control. The owners manual has this information. "To begin using ACC again, press +RES up briefly. If the vehicle is moving more than 5 km/h (3 mph), it returns to the previous set speed." 3 mph activation speed seems problematic for low speed situations described above.

NHTSA #11623940

- Auto light not functioning correctly - Glare of the dashboard in the windshield - Emergency brakes strikes even when there isn't any obstacles on the way ( middle of the road or even Parkinglot )

NHTSA #11621469

There is a terrible glare on the window from the dashboard that makes it harder to see the road. The automatic lane change for SuperCruise is overly sensitive and has made me miss exits before by changing lanes unnecessarily. When in single pedal driving mode it will brake unnecessarily while in cruise control

NHTSA #11621675

After engaging the right turn signal and turning the wheel in that direction, then turning it back to the center for some reason makes the left turn signal click on for three clicks. The frontal collision warning system is way too sensitive when creeping up to stopped traffic it will beep when there is no risk of collision. And finally the blindspot detection sometimes warns the driver even when there's traffic coming from the opposite direction on the road when there's no risk of collision.

NHTSA #11617134

The contact owns a 2024 Chevrolet Equinox. The contact stated that on two separate occasions, the brake pedal depressed the floorboard without warning and failed to slow down as needed. During the second failure, the contact stated that while driving at 40 MPH, the vehicle initially accelerated upon depression of the brake pedal before the vehicle started to slow down. As the contact depressed the brake pedal to the floorboard; the vehicle failed to brake in time and crashed into another vehicle. The air bags did not deploy upon impact. The contact's head hit the steering wheel; the contact was treated a few days later for a minor concussion by a primary care doctor. The contact's wife also suffered minor bruising and scratches due to the accident. The other driver was not treated for any injuries at the scene. A police report was filed. Both vehicles were able to be driven away from the scene of the accident. The dealer and the manufacturer were both notified of the failure; the contact was given a case number by the manufacturer. The vehicle was taken to an independent body shop where it remained in their possession. The failure mileage was approximately 3,000.

Reportado presuntamente: 2 lesiones (según lo reportado a NHTSA). NHTSA #11615175

The contact owns a 2024 Chevrolet Equinox EV. The contact stated that the front driver's side windshield wiper travel was reduced, reducing the visibility of the roadway while driving in the rain. Additionally, the contact stated that while driving under the sun, the dashboard reflection on the windshield was significant, severely reducing the visibility of the roadway. The vehicle was taken to the dealer, but no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 300.

NHTSA #11613742