2023 Kia Sportage: Recalls, Complaints & California Lemon Law

When driving the cluster screen goes black and remains black until like 24hours later when buttons on the screens reappear. When it happens the odometer reading, speed reading does not appear. This issue started happening when I passed 40000 miles on the vechile

NHTSA #11729781

My dash and infotainment system shuts down and restarts as I'm driving. It's only happened twice so far 4 days apart. There's no error code and my diagnostics check out fine.

NHTSA #11715865

My instrament cluster is blank and will.not turn back on. So called recal never fixed it.

NHTSA #11715969

I was driving on the highway around 50 mph when my car sudden if turned off. The dash said something about loss of power and to pull over. It would not start again and I had to call a tow truck.

NHTSA #11732089

I have a 2023 Kia Sportage I purchased and I was driving one day and my entire cars power shut off & so did the engine while I was driving on the highway going 70mph + and when I’m driving on the regular roads as well I’ve almost gotten into an accident over this issue already once when I went to go take it into Jeffery Kia in Roseville Michigan and asked for it to be looked at i was immediately dismissed and they would not look at my car at all so then I called summit place Kia in Clinton Township where I told them what was happening I then had to wait two weeks before I could even get my car in to be seen by them when it was seen by them they did ever test on it and said that everything came back good but they knew obviously something was wrong with it because it acted up for them as well they documented it then said they were going to call corporate and see what they should do next so today I got a call and a voicemail basically saying they still don’t have a diagnosis for my vehicle they’re just going to order some new parts and put them on there and hope that they work

NHTSA #11739573

The roof molding blew off. It is the exact same issue as this recall 24V025000 but me vin isn't included.

NHTSA #11726500

I have received a warning 3 times saying “Rotary Shifter stuck. I searched and information says bring to dealer for immediate repair the brakes can lock and can cause an accident . I brought it in the first time and was told they can’t determine the issue unless the warning is on when I come in. It never happens when they are open. I read other stories and this problem is not just me having the issue. One person was told the same thing and his car has stopped in traffic and would not restart for a long time They need to find out what is wrong with the rotary shifter

NHTSA #11672652

My Kia has a feature called "Downhill Brake Control". The manual states it will control the downhill speed of the car without using the brake or gas. I have used this on hills near my house and when I get down the hill to a flat-ish area, I manually turn the control off. Most times it works fine. Sometimes, the car bucks and then comes to a complete stop or close to it. I feel this is a safety issue as if someone is behind me, they may not realize it's the car stopping suddenly and ram in to me. I have asked the dealer about it, they've said it's working as designed. Kia USA doesn't care after 2 letters to them. This is my last attempt to get Kia to look in to this issue. For now, I just don't use the stupid button

NHTSA #11666895

I took my car in several times to complain about the rotors and brakes. They said everything was fine but then the vehicle failed on the road so we had it taken to the nearest repair shop since we were on a road trip. Now Kia which has a fix to the damaged parts refusing to replace the defective parts.

NHTSA #11705759

I was driving with cruise control on. I had to slow down for traffic. Upon resuming speed, I reactivated cruise control at which time it jumped to 110 mph. This happen several times. I turned cruise off and back on 110. I canceled and tried to reset, 110. I kept resuming 110 mph and the function was not usable. I have a video but was unable to upload because it was to large

NHTSA #11642957

I was going 40 mph and tried to set the cruise control to my current speed. The cruise control set at 110 mph instead. I tapped the brake to stop the cruise control and it stopped. I tried to set the cruise control again multiple times and the same thing happened. I parked, turned the car off then on again and the cruise control worked like normal.

NHTSA #11631097

I have had three separate instances over the past year, most recently days ago, where I pressed the cruise control button, then pressed the cruising speed increase button, and the cruise control setting jumped to 110 mph. I could press the cruise control button again to turn off cruise control, but if I pressed cruise control again, it would immediately jump to 110 mph, no matter what my current speed was. Pressing the decrease cruise control speed button didn't lower the cruise control speed. The only workaround is to turn the vehicle off and the turn it back on. There are multiple online forum posts, and several YouTube videos, of other Kia Sportage owners experiencing the same problem.

NHTSA #11630825

The contact owns a 2023 Kia Sportage. The contact stated that upon coming to a stop at a stop sign, the vehicle stalled. The accelerator pedal was depressed, but the vehicle failed to respond, and the infotainment screen was turned off. The contact stated that the vehicle became operable after approximately two minutes. The contact stated the failure was recurrent. The local dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000.

NHTSA #11743585

I would welcome making my vehicle available for inspection on this issue. Year/Make/Model: 2023 Kia Sportage EX HEV AWD 4-Door SUV Color: Black Powertrain: Hybrid Electric Vehicle (HEV) Number of occupants: 2 (driver and passenger) Injuries: None, but fatalities could have occurred. Vehicle turned off completely – no power, no hazard lights, and although driver miraculously made it to the shoulder, most of it was blocked by a snowbank and sat in a dead car with no hazard lights. Passenger (recovering from leg surgery in full leg brace) was forced to exit onto a snow bank and enter a tow truck cab, risking re-injury. Crash: No — vehicle was somehow brought to shoulder and aid protected by two state trooper vehicles until a tow arrived. Our car suddenly emitted a loud alarm at highway speed on I-84 -the instrument panel displayed an "stop vehicle immediately" warning. There was no prior warning, unusual noise, or dashboard indication of any problem. The car shut completely down while still on the highway. Car was towed to the nearest KIA dealer - Columbia Ford/Kia [XXX] ). After diagnosis, the authorized Kia dealer documented the following on Repair Order Invoice W7403: • Concern: "TOW IN. DIED WHILE DRIVING. SEPARATED" • Diagnostic fault code: BMS P1BB20 • Failed/replaced parts: ◦ DECOUPLER-BASFILTR, Part No. SPO 25290 2MHD0 ◦ BOLT-CRANKSHAFT, Part No. KIA 23127 2MHA0 ◦ BATTERY MODULE ASSY, Part No. SPO 37507 L5000 • Parts total: $835.54 • Vehicle in dealer possession: March 5, 2026 – March 20, 2026 (15 days) complete loss of motive power at highway speed. Based on my subsequent research, this failure mode appears consistent with a documented similar issue in the United Kingdom and European markets - which did result in a recall. -hybrid belt/tensioner system. Kia issued revised parts and ECU updates in those markets. No equivalent safety recall or consumer notification has been issued in the US. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11736258

On [XXX] the vehicle randomly went into limp mode. Wouldn't restart until it was jumped. Previous to this, the vehicle had already done this twice before. Exact dates unknown. On [XXX], the vehicle went into system check while I was driving it on 3 different occasions. The car shuts down by itself. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11685704

I was driving and heard a loud pop like a gunshot and then the sound of glass breaking. When I inspected, the sunroof had just shattered for no reason. All the edges of the sunroof have a shatter line along them with no damage in the middle of the glass

NHTSA #11730818

The roof trim molding, came off.

NHTSA #11694629

There are several spots on the front grill, around lights, bumper and other front end pieces that have bubbling, flaking, peeling chrome and paint. There are at least 20 paint chips all the way to the fenders in the front. This vehicle does not travel on gravel roads.

NHTSA #11684974

The engine light has turned on, I have taken it to different shops and they can’t find the issue

NHTSA #11684282

The contact owns a 2023 Kia Sportage. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the engine seized. No warning lights were illuminated. The contact stated that while attempting to start the vehicle, the vehicle failed to immediately start. The contact stated that the vehicle started after several attempts. The contact stated the failure had occurred several times. The vehicle was taken to the dealer; however, the cause of the failure was not yet determined. The vehicle was not diagnosed or repaired by an independent mechanic. The contact referenced an unknown recall; however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,000.

NHTSA #11661120

CHECK HYBRID SYSTEM - STOP SAFELY - BATTERY MANAGEMENT SYSTEM ERROR DEALER UNABLE TO FIND AN ISSUE AS TO WHY THE VEHICLE SHUTS OFF. EXPERIENCED THIS ISSUE 5 TIMES OVER THE LAST 3 MONTHS. 2 TIMES WHILE DRIVING IN THE HOV LANE ON THE INTERSTATE. VERY DANGEROUS!

NHTSA #11656919

This morning, when I got into my 2023 Kia Sportage Hybrid SX-Prestige to go to work, I started the car to let it warm up. Suddenly, I heard a noise that sounded as if something had fallen on the roof or struck the windshield. While the car was warming up, I was looking directly at the windshield and did not see anything hit it. I opened the sunshade to check the roof, but there was nothing there. A few minutes later, while driving, I heard a similar sound. Again, I looked around and saw no sign of debris. Shortly after, I noticed a crack forming at the bottom of the windshield. This was extremely surprising because I did not see anything strike my windshield while I was parked or driving. After researching online, I found that this seems to be a frequent issue with my particular model. I am concerned that this may be a stress crack caused by a manufacturing defect or an installation error.

NHTSA #11681117

After owning our car for about a year when we started noticing abnormal pitting and chips in our windshield. I inquired to the dealership I bought it from and they said it was normal. Consequently the pits, chips and cracks got worse at an alarming rate. I took pictures from when the worst crack started and from February 2025 to August 2025 the crack has spread to 3/4 of my windshield. The windshield also rattles and whistles where the beginning of the crack is.

NHTSA #11684978

Windshield chips and spiderwebs out very easily and without any major hits/bumps. Happened multiple occasions within one month which included a full windshield replacement. The windshield seems extremely delicate which poses a risk while driving. Kia has been accused of having defective windshields in other models.

NHTSA #11597735

Ev battery system threw up back back to earnings and codes of overcharge and then all lights on dash came on started beeping and then dash went red saying check hybrid system , hybrid system failure stop vehicle. Engine wouldn’t kick back on. I had literally just left my local Kia for a routine checkup and there report is nothing is wrong. Even tho I’ve called them now a few times about it shaking and idling super hard and going limp very often. Towed back to Kia and they have now had it for 4 days and still no results.

NHTSA #11710264

Frequently while driving my 2023 Kia shortage Hybrid will accelerate on its own. This happens randomly while driving straight as well as making turns. My suv also has a vary hard time driving uphill. If im driving at 25 mph when approaching the hill, my car then gradually drops down to 10-15 mph.This is extremely scary especially when driving with my children in the car. I haven’t owned the vehicle for a year and don’t know why it’s performing this way.

NHTSA #11708121

The hybrid powertrain system failed. Specifically, the vehicle remains stuck in EV mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to lose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The Kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a Kia-authorized dealership. Kia Consumer Affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “Check Hybrid System. Stop Safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the EV battery is fully drained and the car fails to switch to gas mode.

NHTSA #11670660

The contact owns a 2023 Kia Sportage. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and failed to accelerate as intended. There was no warning light illuminated. The vehicle was pulled over to the side of the road and restarted. However, the failure reoccurred on five separate occasions. The vehicle was taken to the dealer, but the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 27,776.

NHTSA #11689881

When I pulled up at home and parked the vehicle, I pressed the brake pedal, stopping the vehicle, and then pressed the Park button and took my foot off the brake. The vehicle was not in park and rolled forward hitting my trailer with two Jet Skis on it in my driveway damaging the front of my vehicle, and one of the 2 Jet Skis. This is the first time this has happened, and there was no warning at all. Luckily it was in my driveway with no one around. If it had happened in a store parking lot or on a street, it could injure or kill someone easily.

NHTSA #11653683

Check AWD / 4WD error message while driving. Codes clear once vehicle is turned off. Dealership won't help unless they see error message. Error message only appears while driving. Potential drive train lockup issue.

NHTSA #11625118

Initially in May 25, my Sportage started accelerating on its own, unprompted, up to 4500 RPMs many times and also hesitated. In 6/25 the info screen, (whole dash) went black 4-5 x’s for about 3minutes while driving 60 mph on bypass. Beginning of July, Siri didn’t work and said it was inaccessible, and also the navigation said it was not updated however, when I pulled into the dealer, all of a sudden it worked? On 7/23 I was turning into apt complex and had no brakes! I had slowed to about 20mph, car behind me, and couldn’t make that turn so I coasted up to next entrance and was able to turn in. Fortunately, I was able to stop in my handicap pkg spot. I had already made appt for the initial issues at the dealer, Moyer Kia in Lebanon, for first week of August, but immediately called them on 724 and explained the absence of breaks! They told me to get car there right away, so I did. I gave a list of all above info, they were able to give me a loaner, Kia G6. This was very inconvenient for me as most of my back is fused and I provide transport for my [XXX] /o mom w/Walker, but I can’t go w/o a car! Moyer has had my car since 7/24,. With the exception of need for miles on the loaner communication was poor. I tried to reach Kia Corp multiple x’s to no avail. I was told by Brian at dealer that my case had been escalated to the national safety board and they were advised not to touch my car pending investigation. So it sat there for months I got a message from Kia Connect that my battery was dead, more communication than I had received throughout this whole experience! Last week, Thursday I had called corp who said they sent me an email on 1023 to tell me nothing is wrong with my car, they also emailed the dealer. I hadn’t checked email, nor did they call, so I didn’t know, dealer called me on Friday to come and get my car, but first they had to grind the rust off of rotors, recharge the battery and would I like them to inspect it?, NOTHING IS WRONG? THIS CAR is NOT SAFE!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11700174

Traveling at 70 MPH on [XXX] in traffic, the vehicle suddenly lost power and I was forced to unsafely maneuver to the shoulder of the road as the vehicle decelerated through the traffic. As soon as I stopped, the vehicle lost all power. I had difficulty engaging the parking brake as I was on a hill and the vehicle started to roll back. The brake pedal did work so I could stop the car but I could not exit the vehicle in fear of it rolling back into traffic. I called 911 to explain the situation. After 20 more minutes I engaged/disengaged the parking brake several times and it finally held. I still would not leave the vehicle because I could not trust it at that point. Another 20 minutes passed and a road ranger arrived and placed a wooden block behind the wheel and at that point I felt comfortable to get out of the car. I was told by Kia service the issue was related to recall SA553A but I was never notified. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11639376

I was driving east from Austin, Tx on [XXX], and as I approached a major intersection in Elgin, Tx., a warning light appeared on my dashboard that said "hybrid system failure: pull over safely". I was able to pull over into the left turn lane and then was barely able to make it over a curb and onto a highway median strip, before my car engine stopped and all dashboard lights went out. This happened in about 30 seconds. My two year old car with fewer than 30,000 miles on it went completely dead. It would not start even after several attempts. I called Kia roadside assistance, and was told I needed to have the car towed to a dealership. The tow truck driver backed the car into the space they indicated at the dealership, and it started to roll forward as it was apparently in neutral. He had to borrow a board to put under the back wheels. Days later I was told to come get the car, as it had been repaired. When I got there, it was in the same space with the board still under the wheels. I was told it just had needed a software update. (SA553A). I was never notified that my vehicle needed this update, and would just stop wherever: i.e. on a hwy with no shoulders, at night, etc. and that I would be unable to brake the car, or drive it, or put on emergency warning lights after 30 seconds. This was unbelievably unsafe. I am [XXX]. What if I were a family with children on board and it happened on a highway at night??? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11621797

I was driving on the highway and encountered a slick spot. The lane keeping assist and braking caused the car to veer to left to try to stay in the lane, which in turn caused the car to spin around twice. The car need to turn in the direction of the spin which was not possible because the lane assist was controlling the steering wheel.

NHTSA #11667074

There is no adaptive cruise control or front sensing collision avoidance. With the Lane Keeping Assist, the vehicle does not detect anything in front of it (cars, pedestrians, cyclists, etc.). If the road line veers, the vehicle will follow the line into the next lane, while not avoiding other vehicles in the lane. We have to manually steer the vehicle back into our lane. This has been occuring since we purchased the vehicle from [XXX] in Boise, ID. We have taken it in for 2 service checks, called Kia Consumer Affairs, explaining this situation, and they just tell us they didn't find any issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11662618

At startup or during driving, all safety features will go into warning mode and disable, including lane following assist, forward collision avoidance, electrical parking brake malfunction, electronic stability control malfunction, automatic braking, and downhill brake indicator. All warning lights illuminate on dash until car is stopped and turned off. And even then they may come on again upon restart. This has happened intermittently since I purchased the vehicle and Kia says they don't know the source nor can fix it. Most recently, the car engine stopped while stopped at a traffic light when the warning lights started to cycle on.

NHTSA #11609102

When driving on the highway, warning lights activated on the dash with the message "Check Hybrid System. Stop Safely." Seconds later, the vehicle lost all propulsion power. The hybrid battery indicated it had a half charge and the combustion engine was running. Depressing the accelerator caused the engine to increase RPMs but little to no power was output to the wheels. I turned the car off and all electrical systems were disconnected and the car would not start. I pressed the "12V Battery Reset" button and electrical systems were restored and I was able to start the car. The failure then repeatedly occurred. This issue has presented multiple times now, all while driving on the highway.

NHTSA #11738039

My 2023 Kia Sportage Hybrid, with only 22,000 miles, has been experiencing a recurring "Check Hybrid System Stop Safely" error, causing sudden and complete loss of acceleration while driving. This issue first occurred in November 2024, while I was driving at highway speeds (60 mph), and has recurred multiple times since. The sudden loss of power puts my safety and others’ at serious risk by leaving the vehicle stranded in traffic, increasing the chance of accidents. On December 30, 2024, I brought the car to Kia of West Nyack for diagnosis and repair, providing video evidence of the error. However, the dealership claims they cannot replicate the issue and has not completed any repairs. While the dealership has stated since last week that a Techline case was opened, Kia Corporate confirmed no such case exists, highlighting a lack of accountability and coordination. For over two weeks, no progress has been made, and the issue has not been escalated to a specialist. Despite being under warranty, I have not been offered a loaner vehicle, significantly impacting my daily life, work, and family responsibilities. This issue is further complicated by Kia’s inability to log intermittent errors, as the "Check Hybrid System Stop Safely" message disappears when the car is restarted. This design flaw has allowed the dealership to dismiss the error as unreproducible, despite video evidence provided. This situation has left me questioning whether my car is safe to drive and when it will be repaired. This defect is not isolated to my vehicle. Many other Kia and Hyundai hybrid owners have reported the same error, highlighting a widespread safety issue. Despite its warranty obligations, Kia has failed to act promptly to address this defect. Immediate action is needed to ensure the safety of this vehicle and others affected by this recurring problem.

NHTSA #11635831

I am filing a safety complaint regarding my 2023 Kia Sportage Hybrid. The vehicle developed a “Check Hybrid System” warning and was diagnosed by a Kia dealership as having a failure involving the high-voltage hybrid system, specifically the MCU (Motor Control Unit). The dealership informed me that the vehicle may be unsafe to drive due to the possibility of fire risk associated with the high-voltage system. I was told technicians had to use specialized protective equipment while diagnosing the issue and that the diagnosis process took nearly a week. The repair estimate was approximately $5,000, in addition to approximately $750 charged for diagnostics alone. The vehicle is reportedly out of warranty due to mileage, even though this appears to involve a major hybrid system component and a potential safety defect. This concerns me because: - the vehicle is a relatively new 2023 model, - the failure involves the high-voltage hybrid system, - Kia advised the vehicle may catch fire, - and independent mechanics generally cannot service or repair these proprietary hybrid components. I believe this may represent a broader safety issue or defect involving the hybrid system or MCU components in Kia hybrid vehicles. I am requesting that this matter be investigated for possible safety defects, recall eligibility, or manufacturer responsibility.

NHTSA #11739664

On May 4, 2024, a message appeared on the screen “Contacts Download Unsuccessful” while trying to make a call. The Bluetooth would not connect and I wasn’t able to make hands free calls. On May 5, 2024, the screen blanked out for several minutes while driving. This isn’t the first time this has happened.

NHTSA #11587280

The contact’s daughter owns a 2023 Kia Sportage. While the owner was reversing from the driveway, the driver’s side wheel collapsed outside of the wheel well at a 90-degree angle. While inspecting the failure, the contact became aware that a bolt for the upper knuckle was missing from the strut bar used to connect the control arm to the wheel bearing, causing the wheel to collapse outwards. There was rust where the bolt was missing. The vehicle was towed to a dealer, and the missing bolt was confirmed; however, a cause for the failure was not provided. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 58,901.

NHTSA #11737789

Kia opted for Leather like material for the steering wheel cover. This material with only 14, 828 miles on the vehicle is starting to peel off causing a bad gripping scenario. The material is more like a vinyl instead of leather. I have brought the vehicle to the Dealer who is attempted a warranty submission but I believe they will maybe only replace it with the same material and it will do it again. In all my years of driving I have never seen a wheel cover peel like this material is doing. It has been slowly failing over time and not all at once.

NHTSA #11676103

Over the past 11 weeks, my 2023 Kia Sportage has experienced sudden, complete loss of acceleration on at least three separate occasions while driving at highway speeds. Each incident is accompanied by the battery gauge dropping to zero. I was forced to stop on the highway to restart my vehicle in order to drive it again. No error codes are stored because the fault clears on restart. I have taken the vehicle for inspection to a mechanic and Kia Dealership Marin, neither were able to diagnose or repair the issue.

NHTSA #11742981

After driving for roughly 7 hours upon activating my cruise control, after using the entire drive with no issues, it went up to 110 mph as soon as I hit the button and would not allow me to adjust the speed down. It would turn off upon pressing pause, cruise control, or brakes but would rise to 110 mph everytime. I searched for recalls for this and could find none. But I did find posts of other people with the same issue. The only thing I could find was an emissions campaign that seems like it may be related. This appears to me to be much more of a safety issue especially if the driver is not paying attention. Or for example let's say you're driving behind someone and turn cruise control on you could very easily rearend someone at a high rate of speed. I will be trying to get my car into the dealership to try and resolve the issue, but my main point for filing a report is to see if this rises to the level of a safety recall versus a tsb or emissions campaign. My vehicle is available for inspection if needed. No warning lights came on or anything of the sort. I do have a video of this but does not appear I can upload it. Any assistance is greatly appreciated thank you and have a great day

NHTSA #11674921

I purchased this car from a dealership. After getting home, I realized the rear safety head restraints were missing. After multiple attempts to contact and ask for this to be fixed, I don't get returned calls and have not received the replacement head restraints. I was NOT notified at the time of purchase these were missing. I will not let passengers sit in my rear seat without these safety headrests.

NHTSA #11729982

Within just two years of normal use, the front driver-side leather seat in my vehicle has developed multiple cracks. I contacted the dealer and was dismissively told this obvious defect is considered “normal wear and tear” and therefore not covered under warranty. I then contacted Kia customer service, only to be told they “do not handle warranty issues” and that everything is the dealer’s responsibility. This complete lack of accountability is unacceptable. If Kia’s so-called “leather” seats cannot last more than two years, then the product is clearly substandard. Had I known the materials were this poor and customer support would be this unhelpful, I would never have purchased a Kia—let alone paid extra for a leather interior. Between the low-quality materials and the ineffective customer service, this has been an extremely disappointing ownership experience.

NHTSA #11734114

I had gotten my windshield replaced by safelite last year. On a cold day while driving to work, I went to adjust my rearview mirror and the rearview mirror came off from the windshield. It completely detached. I was adjusting it as I would any other time I adjusted the rear view mirror. This obviously left me in a lurch because I had to go to work. So I drove without a rear view mirror until I could get a replacement after the work day. This is obviously a dangerous situation to be in. I reached out to safelite because they have a lifetime warranty. They informed me that they will not cover replacement because a small piece of glass came off of the windshield which according to them means it must have been a result of force.

NHTSA #11740567

The contact owns a 2023 Kia Sportage. The contact stated that while driving at approximately 74–78 MPH on flat land with a top box loaded to the specified weight on the manufacturer's roof racks, there was an abnormally loud popping sound detected, and the front panel of the sunroof exploded without warning or impact. The driver, the passenger-side front seat occupant, and a child occupant located in the driver's side rear seat utilizing a rear-facing car seat sustained cuts, but medical attention was not provided. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and opened a claim. The approximate failure mileage was 16,800.

Allegedly reported: 3 injuries (as reported to NHTSA). NHTSA #11575530

3 times in the last two days, and dozens of times over the last six months, while driving or while idling, the "check hybrid system" warning has flashed. When it happens the car does into limp mode, where it will go no faster than 13mph. this has happened in the left lane of a highway where there is no where to pull over except the lane, since there is no time to get over before the vehicle shuts down. the car essentially will shut down in the middle of driving, no matter where it is. Especially with my kids in the car it is terrifying hazard. I have brought the car to the Kia service and since its not easily reproducible they have not been able to help and have offered no solutions.

NHTSA #11719154

February 2024 (27,813 mi): Vehicle lost acceleration while driving, would not transition from EV to engine mode, entered limp mode. Dealer replaced high-pressure fuel pump under warranty after consulting Kia Tech Line (case #[XXX]). September 2025 (58,000 mi): Vehicle will not start without manually resetting 12v battery module integrated in hybrid battery system. Pattern suggests hybrid control system defects, not resolved by previous repair. Car has now been with dealer for 4+ days figuring out this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11690800

While actively parking, my car accelerated and slammed into a wall an arm's length away. The collision was impactful enough to cause my seatbelt to engage and slam into my sternum. While attempting to turn off the car, the computer system glitched, engaging all three different drive modes (N, R, D). The breaking command I gave the vehicle was ignored, and the vehicle accelerated into the parking garage wall. No front collision assist or safety feature engaged. The vehicle is currently at a repair shop with the damage cost totalling $17K. The MFR recently inspected the car in Decemeber when the lease expired and I purchased the vehicle. Prior to that in October, the car came to a full stop and turned off on the highway.

NHTSA #11721553

At approximately 5:05pm today (6/4) as I was leaving a parking lot, I was reversing into the parking lot. The van directly opposite me also had their reverse lights on but was not moving. It was one of those whos-going-to-go-first situations. I had proximity warnings going off because of the cars parked around me and I started to reverse when I realized the van was waiting for me, and as I pulled back about 3 feet, the car auto braked. I looked around to make sure the car had not detected anything I hadn't seen, like a pedestrian or another car approaching from the side, and there was nothing. The van on the other side of the parking lot still had not moved as they were waiting for me to leave. The following is a letter we sent to Kia 3 months ago regarding the same issue happening multiple times with our car. They held the car under investigation, did not fix anything, and gave it back to us in terrible condition (cleanliness). I attached a copy of the letter to this submission. This is the 4th time we have had this problem. Eventually someone will get hurt or killed if this car continued to automatically brake due to faulty sensors or unvalidated software.

NHTSA #11592513

The vehicle frequently fails to engage gas engine when depressing gas pedal to any degree. A full push of the gas pedal does not result in gas engine engagement. This has happened over 15 ties since the recall computer update last summer (2025). This creates extreme danger because the operator expects the full power of the engine to engage when pulling out of intersections or crossing oncoming traffic, but the engine does not engage causing a slow, creeping acceleration from the electric motor only. I took it into the Kia dealer and they found nothing wrong. No warning lights occur when the malfunction happens. And no check engine lights occur either. The only correction is to fully turn the vehicle off and back on. Doing that resets everything back to normal. This malfunction usually occurs within the first 25-30 minutes of vehicle operation.

NHTSA #11713478

1. Hybrid system failure And check engine light on . 2. Car jerk while driving and gone to limp mode and my speed was reduced to 10 mph at traffic putting my self and other in danger . 3. My vehicle is currently at the dealership getting inspected this is the second time my hybrid warning light came on and the first time they told me nothing was wrong with my vehicle. 4. All of these symptoms happened at the same time while driving.

NHTSA #11708252

Check Hybrid System warning keeps coming on. Dealer can't find a problem.

NHTSA #11704461

Defective fuel injectors on my 2023 Kia Sportage I purchased 6 months ago

NHTSA #11691659

On November 15, I was traveling with my mother and seated in the front passenger seat of a 2023 Kia Sportage while she was driving approximately 65 mph on the interstate when the vehicle struck a deer. The impact caused significant front-end damage, including the bumper, radiator area, and underbody components. I was wearing a seatbelt. Despite the severity of the collision and the high rate of speed, neither the driver nor passenger airbags deployed. No airbags deployed in any position in the vehicle. I sustained injuries, including a right shoulder sprain and having the wind knocked out of me, and required medical care. As a result of this crash, my mother developed post-traumatic stress symptoms, including fear of driving and anxiety related to the accident. The component that failed appears to be the Supplemental Restraint System (SRS)/airbag system, which did not deploy in a crash that should have met deployment thresholds. The vehicle is available for inspection upon request. This failure put our safety at risk by leaving us without the primary restraint protection designed to prevent head, chest, and upper body injuries in a high-speed frontal collision. The issue has not yet been reproduced or confirmed by a dealer. The vehicle has been seen by insurance, but no airbag system inspection or explanation has been provided. There were no airbag warning lights or dashboard messages prior to the crash. If there were any faults stored in the system, they were not displayed to the occupants. I believe this is a serious safety defect involving airbag non-deployment.

Allegedly reported: 2 injuries (as reported to NHTSA). NHTSA #11712825

The contact owns a 2023 Kia Sportage. The contact stated that while her daughter was driving at an undisclosed speed through an intersection, the vehicle was struck on the passenger side front quarter panel by another vehicle that had failed to yield. As a result, the vehicle spun out of control through the intersection before coming to a complete stop, causing the driver to hit her head on the driver's side window. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The driver was evaluated by EMT on scene but declined to be transported to an area hospital for treatment. The driver later transported herself to an area hospital and was treated for a concussion, neck pain, bruising, and various minor cuts to the knees. The manufacturer was not notified of the failure. The failure mileage was 70,000.

Allegedly reported: 1 injury (as reported to NHTSA). NHTSA #11651092

The contact owns a 2023 Kia Sportage. The contact stated that while driving approximately 70 MPH, the vehicle unexpectedly decelerated and failed to properly accelerate before the vehicle stalled. The vehicle was later towed to the local dealer, who determined that the fuel injector was faulty and needed to be replaced. The vehicle was repaired. Additionally, while at the dealer, the vehicle was repaired under NHTSA Campaign Number: 23V531000 (POWER TRAIN), but later while driving, the message "Low Engine Oil" was displayed. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 71,000.

NHTSA #11702679

The contact owns a 2023 Kia Sportage. The contact stated that while attempting to refuel, the electronic fuel cap door failed to immediately open, and the contact was unable the to insert the nozzle into the filler neck. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet notified of the failure. The failure mileage was 85,000.

NHTSA #11669197

Car shuts off as alert start flashing and beeping. Get a red flashing screen and a hazard message that states "CHECK HYBRID SYSTEM. STOP SAFELY". So far this has only happened while I was at a stop, but I have read in forums where it has happened to people while they are driver.

NHTSA #11675948

There were two incidents where the engine sounded sluggish and was difficult to start over the past two weeks (7/22/24 & 7/30/24). After speaking with Kia Service Rep three days ago, an appointment was made to check the battery. On yesterday and today (8/1/24), the engine would not start at all or even make a sound although the air conditioner and radio would work. I had to get the vehicle jumped off to drive it to the service department. After the Service Rep checked the battery, they couldn’t find anything wrong and stated the battery was o.k.

NHTSA #11605994

On highway, above 50 mph, the Rear Cross Traffic Warning Illuminated while the car braked abruptly and I could not accelerate for 1-2 seconds. The car does not have Front Traffic Collision equipped.

NHTSA #11648507

The rear cross traffic system does not alert driver when objects are approaching or when backing close to objects. There is no flashing warnings on the camera or alarms to notify driver.

NHTSA #11616471

My car accelerates automatically and doesn’t stop unless slam on break This is happening occasionally Yesterday I was about to hit front car after taking the exit. Even after breaking the car kept moving at full speed. It’s a huge safety concern I was with family and we all got so scared

NHTSA #11584606

When on a cruise control it started accelerating on its own to an extremely high speed. Happened a few time to me. Clears only if you restart the vehicle. Scary. I have a video to proof, it won’t let me attach the video. I know that some other people had experience same, I seen comments on Facebook group for Kia sportage hybrid 2023. I filed under lemon law for this vehicle for a different reason in June 2023. But manufacturer still haven’t gave me a comparable vehicle and I have to drive this death trap.

NHTSA #11584278

This is a statement from my daughter: I was driving and noticed a vehicle stopped in front of me. When I attempted to brake, I could feel my brakes sink all the way to the floor. I also didn't receive an alert from the Front Collision Avoidance system or any assistance from the Automatic Emergency Braking system. The vehicle was a CPO that had always been serviced at the dealership. Because of various surgeries I have had, depending on the severity of the crash, I could have been paralyzed for life.

NHTSA #11740925

Vehicle caught fire while idling unattended with seat warmers activated. The driver seat ignited and fire spread across the seats to the headrest in the backseats and sunroof area. No one was inside the vehicle at the time. Multiple eyewitnesses confirm no one was near the vehicle. Surveillance footage captured the incident. Police report confirms no arson or external cause. A campus officer noted the fire may be related to the seat heater system. Vehicle is currently undrivable due to severe interior fire damage.

NHTSA #11725134

I was involved in a motor vehicle collision where my vehicle sustained significant front-end damage and was later declared a total loss by my insurance company. Despite the severity of the impact, the front airbags did not deploy. The impact was primarily to the front of the vehicle, and the damage required extensive repairs, exceeding the threshold for a total loss. I was wearing my seatbelt at the time of the crash. The failure of the airbag system to deploy raised serious safety concerns, as airbags are intended to provide occupant protection in frontal crashes of this nature. I experienced physical discomfort after the incident and believe the lack of airbag deployment increased the risk of injury. There were no warning lights or messages related to the airbag or restraint system prior to the crash. The vehicle had not shown any prior airbag or safety system faults. The vehicle is currently available for inspection and has been reviewed by the insurance company. I am reporting this incident to request investigation into a potential airbag system malfunction that could pose a safety risk to other drivers

NHTSA #11713494

While driving, the vehicle repeatedly displays “Check Hybrid System – Stop Safely”, followed by loss of acceleration and shutdown of the 12V system, rendering the vehicle unable to drive. These incidents occurred on both freeways and local roads. To avoid a collision, I was forced to activate hazard lights, pull over, shut the vehicle off, and attempt recovery using the 12V reset procedure or an external jump starter. The issue has persisted despite multiple dealer inspections and repairs and presents a serious safety risk.

NHTSA #11712146

I was parked in a spot outside the Service Department of John Kennedy Ford, waiting for my son, who was getting his car serviced. I couldn't see the door of the Service Department, so I decided to move to a position in which I could see my son exit the Department. I put the car into Reverse to exit the spot and it accelerated at an uncontrollable rate of speed backwards, striking two cars parked outside the Service Department, pushing them into other vehicles in the parking area. I put the car into drive to pull away from the cars I impacted and the car accelerated at an uncontrollable rate of speed forwards, striking a curb in front of the showroom, causing my car to veer into two new cars on the lot, sideswiping the last car and veering my car into a lamppost along The Fairway. The collision caused my car to stop, causing the Driver airbag to deploy. At no time did the forward collision avoidance system cause the car to brake itself. When the car was moving, the engine was revving at maximum RPM. I wasn't able to control the vehicle. The policed officer who investigated the scene said he did not see any interference from the floor mat, which he said is a common cause. Upon reviewing the activities leading up to the crash, I recalled attempting to use the remote start feature of the vehicle, which had been operating flawlessly. However, on this day, it took 3-4 attempts to get the vehicle to start remotely, possibly indicating a computer flaw. I was injured; no one else was. The vehicle is in the State Farm lot awaiting interrogation by KIA.

Allegedly reported: 1 injury (as reported to NHTSA). NHTSA #11710944

Vehicle flashed with a "check hybrid system. Stop safely" warning and then forced me to slow until my vehicle stopped - I could no longer press the gas pedal. I was on a highway and luckily was able to pull over safely before the vehicle came to a complete stop, but that was not guaranteed. I ended up being towed to a Kia Dealership where they informed me this was an issue under recall, but that recall is not listed on your system nor was I ever informed of the recall by the manufacturer.

NHTSA #11704090

I had been driving on the freeway for about 5 minutes, and suddenly heard broken glass in my car. It was dark (around 8pm) so I looked around as I was driving and didn't see any of my visible windows broken. I then heard more glass shattering sound and realized it was my sunroof glass that had suddenly broken. The mesh cover beneath it was closed so I was not injured. When I went home and did a quick google search, several other incidents of this happening popped up. There were no warning lamps or messages or symptoms of the problem prior to failure. It has been 2 weeks of calling my local Kia as well as Kia Customer care and my car is still sitting idle with the broken glass on top.

NHTSA #11696583

Incident Date: [XXX] Vehicle: 2023 Kia Sportage Component(s): Power Train (Automatic Transmission Shifter), Electrical System (Instrument Cluster/Display), Back Over Prevention (Rearview Camera) Description of Incident: On [XXX], while performing a low-speed maneuver in Pittsburgh, PA, the vehicle experienced a catastrophic Shift-by-Wire (SBW) logic failure resulting in a collision. After shifting the rotary gear selector from Reverse to Drive, the transmission failed to engage the selected gear and remained in Reverse without any auditory or haptic warning to the driver. Simultaneously, the Rear View Monitor (RVM) experienced a "system hang," continuing to display the rear camera feed and blocking the instrument cluster’s gear-position indicator. Due to this dual failure—unintended gear retention and display latency—the vehicle traveled in an unintended direction (Reverse) while I attempted to accelerate forward, leading to a property damage accident. Post-Incident Documentation: The vehicle was presented to Performance Kia (Moosic, PA) on 12/19/25. Technician #957 confirmed the software logic was corrupted and performed a "Clear and Relearn of Adaptive Values" to reset the Transmission Control Module (TCM). This diagnostic confirms that the vehicle was operating with failed control logic. Safety Risk: The failure of the Shift-by-Wire system to accurately execute gear changes, combined with the instrument cluster's failure to provide real-time gear position as required by FMVSS No. 102, creates an unreasonable risk of collision and injury. I was never notified of Recall SC270 or SC275, which address similar software and hydraulic failures in this model year. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11711230

Fails to move when going from stopped to apply gas and moving forward there is a large delay and weak power. Shakes when idles and is really forcful switching from gas to battery or battery to gas,

NHTSA #11693000

The AC compressor failed on my 2023 Kia Sportage Hybrid after 2 1/2 years of service and 59,800, mostly highway, miles. This affected the vehicle's drivetrain and it ground to a halt many times with a message "Check Hybrid System" displayed on the dashboard. The problem occured randomly and initially every few minutes when the vehicle was stopped at traffic lights, creating a real danger of being rear-ended by other cars.

NHTSA #11732100

Purchased a CPO Sportage XPro April 2025. As I am unfamiliar with the mechanisms of Kia, unbeknownst to me, my engine revved the first week of purchase. Since this incident, the engine has revved while braking on [XXX] while driving down a city street. The next incident occurred on [XXX] , while exiting the highway and coming to a stop. My passenger, who happens to be a mechanical engineer asked if bumped the gears for the engine to revv as it did, which I did not. The fourth occurrence was [XXX], while driving city streets and coming to a stop. I contacted Kia after the [XXX] incident and they drove the car and could not duplicate my safety concern. When the engine revvs while braking, there are no malfunction warnings messages and goes back to normal within 30 seconds or when I shift back to park and drive. As the safety issue is intermittent, not sure if there is a scheduled duplication of the occurrence. Nonetheless, in review of several complaints via NHTSA, I see a similarities in NHTSA Campaign 23-V-410 and wondering the applicability to my Sportage despite no recalls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11680283

While driving on the highway at 80 mph, the accelerator suddenly stopped working and was completely unresponsive. The dashboard displayed the message "Check Hybrid system. Stop safely" and a warning ding sounded. The gas engine was still operating and showing RPMs on the dashboard, but all acceleration and/or engagement with the engine was lost. I was able to coast and safely pull over to the side of the road. After pulling over, I turned off the engine and pushed the 12v battery reset button. The car restarted, and I was able to continue driving. The issue repeated about 20 miles later and again on a different drive four days later. Each time, there is no early warning or noticeable issue with the vehicle before the sudden warning and loss of power.

NHTSA #11674812

While backing up, the vehicle’s rear camera and sensors failed to alert me to a low object. There was no audible warning, and the object was below rear window visibility. This resulted in a dent to the trunk. The camera system typically provides audio warnings, but it was silent during this event. I am concerned this could indicate a defect in the backup safety system. There have been similar recalls put out for other Kia models in this year which concerns me even more that I had this issue and that my car does not have a recall out.

NHTSA #11667212

I recently purchased this vehicle. Only after purchasing it did I realize the unsafe/hazardous location of the backup light. The backup light, located under the rear license plate on the rear bumper, cannot be easily seen by oncoming vehicles, promoting the chance of a rear end collision. It would have been more reasonable to locate it within the area where the housing for the turn signals, warning flasher and brake lights are located. There is a blank wedge within that housing that could be replaced with clearly visible backup lights. I don't feel safe backing-up in this vehicle and am asking for remediation of this non-feature. Please advise me how I can protect myself and those approaching my new vehicle. I'm an avid user of turn signals and careful driving. This needs to be the concern of Kia designers and advisors. I'm surprised that this was not caught by your Administration. Please advise.

NHTSA #11668942

Multiple times I have reported all of my cluster lights come on randomly while driving. They are distracting and it's difficult to tell if the systems are actually working. The dealership claims it's a rear sensor however they refuse to fix it due to my car appears to have been hit. There's no damage to my vehicle any where. Now I have to wait for the lights to come on again before I can take it to another dealership and have it reassessed.

NHTSA #11646989

The issue appears to involve the CVT (Continuously Variable Transmission) system or the transmission fluid/lubricant pump. The vehicle jerks or hesitates when accelerating from a stop, as if struggling to shift properly. The check engine light comes on repeatedly. This issue is ongoing, and the vehicle is available for inspection upon request. The jerking and hesitation when trying to drive, especially from a stop or when merging into traffic, poses a safety risk to myself and others. The delayed or unpredictable response could easily lead to an accident in high-traffic areas, intersections, or when making turns. Yes. The issue has been observed multiple times. The check engine light has returned even after replacing the O2 sensors, and a trusted mechanic believes the problem may be transmission-related. However, the Kia dealership claims there are no active recalls tied to my VIN, even though publicly available information lists powertrain- and fluid pump-related recalls for my vehicle's year and model. The vehicle has not yet been inspected by Kia corporate. I reached out to the local dealer, who denied any applicable recall. I am submitting this complaint in hopes of an official review and inspection by the manufacturer or NHTSA to determine if the issue qualifies for safety recall intervention. Yes. The check engine light first appeared months ago, which led to replacement of the O2 sensors. Shortly after the replacement, the light returned, and the car began jerking while trying to drive or accelerate from a stop. These symptoms have persisted and appear to be worsening.

NHTSA #11667091

My vehicle is currently being held at a Kia Dealership in Woodstock, GA to attempt to find the problem with my car. The lateral G sensor code as well as a few others were found in diagnostic testing. They attempted to fix it with replacing the air bag module but it did not remove the problem. My problem is this: Four of my ADAS lights have come on several times over the last few months at random, but all at the same time. It turns off every single safety feature of my vehicle. One time I was driving and my ABS light came on and off quickly as if it were stuck and the car started to pull me off the road as I tried to accelerate. I was told there may be a software issue with my vehicle and that they would take months to fix it if they can. I am concerned for my safety at this point.

NHTSA #11650889

While driving on a highway at approximately 5:00 p.m., a loud explosion occurred. My husband said it sounded like we were shot. Once we pulled over, we discovered the panoramic sunroof had exploded. We immediately pulled off on the nearest exit and drove the car right back to the dealer. While my husband drove the car, I researched sunroof explosions and found several complaints of other Kia cars with panoramic sunroofs that had exploded. Upon arrival at the dealership, the service department was closed, but we were able to bring the car inside the garage since it was raining. There was no impact to the sunroof and no bridge where something could have fallen from it. The broken glass looked like it had exploded outward like a volcano. Shattered pieces of glass were scattered on top of the cloth covering but most pieces must have flown off the roof during driving. A saleswoman made a ridiculous claim that the explosion could have been caused by hail. It was 55 degrees out. Another salesman made a comment that it could have been some kind of combustion or that something fell on top of the sunroof (like a meteorite fell from the sky while driving?). Now, the following morning, Kia (a man named Walt) is claiming something hit the sunroof, "pictures don't lie", and they will not do any work on the car until my insurance company is contacted and an appraiser comes to look at the damage. We also took pictures and do not see that an impact occurred. No other cars on the highway at the time the sunroof exploded were impacted with their driving or even pulled off the road, so I cannot imagine Kia's claim that "something hit the sunroof." No other cars were impacted.

NHTSA #11645514

I had my 2023 Kia Sportage in the Kia shop in McKinney, Tx about 3 weeks ago for an electrical issue. ALL of my lights on my dash were on. They INSISTED my battery was bad, so they made me buy a battery. (My car isn’t even 3 years old). So, once the new battery was installed, the technician stated all was good, that it was just a bad battery, that was why all the lights on my dash were there. When I started my car this morning, what do you know! All of the warning lights were on my dash AGAIN. They did nothing to fix the issue. There were unsure of what was causing the electrical issues in the first place. I am writing this to you to inform you of the electrical issues among Kia.

NHTSA #11648541

Purchased the vehicle 2nd hand January 29th 2025. Since then she has been in and out of multiple shops including Kia. Check engine light, loss of power on fwy, shifting/brake changes from a stop. From jerking, lunging, studder, taking off fast, not wanting to go at all. I was on these dips that I encounter almost daily and the collision warning went off. There wasnt anything in front of me. 2 weeks later I was cut off and had to swerve to avoid. Collision warning DID NOT go off. Driving on the fwy and the gas pedal pulled away from my foot as if it was accelerating. Kia has done a hard carbon, changed all fuel injectors. Last time they stated there was a factory defect with the rotors, changed all 4 rotors. Still she drives like this. Carmax, Kia and Daniels Tires NO ONE can tell me what is wrong! I have driven a 2024 same make and model and the car drove beautifully. Something is wrong with my particular vehicle. This is becoming frustrating. Please help. I drive often, I hike a lot. We are always on winding roads. I can't afford to sell it as I still owe. I love the vehicle, aside from this, like I'm just waiting for disaster to occur. Miles started at 14.5k and it's now 33k. Speeds have been anywhere from a complete stop to go and fwy speeds of 55 to 80.

NHTSA #11709113

which disables the backup camera, Tge The entire infotainment screen is blank, therefore, I am unable to view objects on camera in reverse. This has been an ongoing issue since purchasing the vehicle. Last week, Kia's service department said the blank screen was due to a dead battery which was replaced, but the issue persists. This is a safety concern that needs to be taken seriously and investigated properly besides blaming it on the battery or test driving the vehicle for a couple of minutes and stating they’re unable to duplicate the problem.

NHTSA #11630625

After starting the vehicle, backup camera and infotainment screen would not work. Car shut off and would not restart with “check system” message. Vehicle had to be towed.

NHTSA #11628990

The infotainment screen remained blank while in reverse. I wasn’t able to detect pedestrians or objects while backing up. After driving less than a mile, the infotainment screen started to work. After stopping at a stop sign, an “air flap warning” light appeared, then the vehicle stalled shutting completely off while in drive. It cranked after the 3rd attempt. We returned home and parked. Around thirty minutes later, the car would not start and my brother had to boost the vehicle, but we decided not to drive it. The vehicle stalled last week while making a left turn into oncoming traffic, but the dealership stated that they could not duplicate the problem!

NHTSA #11628718

I was driving my vehicle on the freeway when all of a sudden I got a warning light that came on that said check hybrid system it looked up my brakes and steering the car completely shutdown in the middle of the freeway it happened so fast I couldn't get to the shoulder my car completely just stopped. I spoke to kia and took it to the dealership and they ended up saying because it needed a update which I then called kia and let them know the situation that I almost got in a accident and that I didn't feel safe in that car and they didn't want to help.

NHTSA #11644973

On November 25, 2024, the dash and infotainment screen went blank while at the traffic light. A few seconds later the car stalled shutting completely off while making a left turn onto Cox Rd in Evans, GA. We were able to coast out of traffic and came to a complete stop on the side of the road. We attempted to restart the vehicle and multiple warnings appeared on the dash such as check forward safety system, two cars colliding, check blind spot safety system, traction?, ABS, lane departure, seat belts, Auto Hold, and other symbols not understood. On the second attempt, the vehicle restarted and more warning symbols appeared as soon as it was put in drive. The vehicle was shut off and restarted again with no warnings. We proceeded and drove it to Kia of Evans for service. The service Rep reported that the vehicle was driven 5 miles and they were not able to duplicate this issues. The infotainment screen has blanked out several times since purchase and this is the second time the vehicle has stalled at a traffic light. On this incident, this could have been a traffic situation turning left and losing power into oncoming traffic.

NHTSA #11627855

The engine shut completely off after stopping at a traffic light with a message “auto stop not working.” There was another message, but I wasn’t able to capture it due to trying to restart the vehicle in the midst of traffic. The engine restarted after two attempts.

NHTSA #11615876

Dear NHTSA Defects and Recall Team, My name is [XXX] , and I am writing this email along with my wife, [XXX] , to report a serious safety issue with our 2023 Kia Sportage. I am writing to bring a serious, ongoing vehicle safety issue involving a Kia Sportage to your attention. My family and I are facing repeated, hazardous malfunctions with our vehicle that have led us to fear for our lives, as well as the safety of others on the road. Since mid-September, our 2023 Kia Sportage has experienced sudden, unanticipated shut-offs both while parked and, most dangerously, while driving. During these incidents, the brake pedal becomes completely unresponsive, hazard lights fail to activate, and the vehicle is left stranded and inoperable. Most recently, while driving in traffic, the car shut off without warning, leaving us in an extremely vulnerable position. These repeated failures could lead to a catastrophic accident, especially considering we often travel with our [XXX] child in the vehicle. Despite notifying Kia and seeking assistance from their customer service team, the issue remains unresolved, and their response has been unacceptably slow. Given the severity of these malfunctions and their direct impact on public safety, we respectfully request your support in addressing this matter. We believe Kia has a responsibility to ensure the safety of its vehicles and to take immediate action when serious safety risks arise. We request that the NHTSA investigate the issue and consider any necessary recalls or further action to ensure public safety. We would appreciate any guidance or assistance your office could provide in helping us resolve this life-threatening issue. Sincerely, [XXX] and [XXX] [XXX] | [XXX] Kia Sportage X Line AWD [XXX] Purchased date: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11622208

Purchased a brand new 2023 Kia Sportage and at 10,000 miles my brakes felt like they were worn out, the car had a wobbling to it and a grinding sound. Took it into the dealer and they told me my brakes and rotors are worn out. They wanted $900.00. I complained to the manager and he said they would do it as a courtesy. Now again at 20,000 I am having the same issue. Again took it back and they told me they need to talk to me about my braking habits! Also they said they will do it again as a courtesy, which I am extremely grateful! But I do not want to change out my brakes and rotor every 10,000 Miles... We have purchased 3 brand new Kia for my family in the last year as we love them. But I am not feeling so safe driving my Sportage right now. I have had many cars [XXX] and never once had to replace brakes and rotors every 10,000 miles! 20,000 , 30,000 or even 50,000 Miles..The braking system is not correct and it has a wobble to it. I have read many complaints on line about the same issue. It needs to be looked into. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11590607

On 05/13/24, the infotainment screen blanked out and the brake lights warning indicator appeared twice on the instrument panel while driving. This happened on two separate occasions.

NHTSA #11588854

Excessive body roll causes instability and loss of control. While driving on the interstate at normal speeds, driving over bumps such as bridge joints cause instability. Dealer investigated concern but stated this is normal on all sportage.

NHTSA #11590175

I had my vehicle take to Coughlin Kia in Dublin Ohio on [XXX] and got my vehicle back on [XXX]. The service center at Coughlin claimed I had bad gas, they took it upon themselves to approve services I did not approve of. When I got my vehicle back on [XXX] I found wires under my hood and caps left under my hood as well. Then on 4/26/24 my vehicle started having problems, my vehicle would have the RPMS jumping from 500 to 1,000 while sitting in park and driving. Not once did I ever mess with my vehicle under the hood. I notice this problem getting worse as the days went on. On 4/23 my vehicle wasn't getting any better, the engine was shaking while sitting in park and it was shaking the whole car. On [XXX] on my way back from a lunch break my car stalled out and stopped in the middle of traffic. I called Great Lakes dealership in Columbus Ohio, and have my vehicle taken there. My vehicle declined in speed while moving on a high speed highway. Putting my safety and my families safety at risk. Kia won't own up to any mistakes, they claim this as bad fuel and I have been putting high octane gas in my vehicle. I do believe my vehicle was messed with by someone at the Coughlin Dealership and now I'm facing safety issues I can't drive my vehicle because its unsafe and my vehicle has only 23,600 miles on it. I'm highly disappointed I reached out to the director of operations Michele Cameron and she refuses to respond back to me and return my phone calls. I can't get anyone from Kia Corporation to respond back to me. I was told by Kia Connect that they wouldn't provide me a tow truck last night when my vehicle was on the side of a busy highway. I have warranty on my vehicle and I get free tows and was told they couldn't provide one. No safety vehicle would sit with us on the highway to make sure we were safe. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11585412

Engine failure problem. Also, windshield just cracked for no reason and continously spreading

NHTSA #11583915

235 60r18 103h Sidewall popped like balloon at under 40mph. Instant flat. Tire hadn’t been touched since last rotation 2 months ago. No sensor indicator for low tire pressure. 23 KIA Sportage hybrid. 20k miles. Never seen tire tear like this in my 53 years.

NHTSA #11576728

See attached document for complaint

NHTSA #11610130

I was driving to work recently on a smooth road. I was not near overpasses or other surroundings that would cause debris. Suddenly out of nowhere my glass sunroof spontaneously shattered, sounding like a gunshot went off. The dealer said this was from a rock but there is no way this could have occurred given the circumstance I was in or the position of the “point of impact” they believe caused the shatter. Both the dealer and Kia Corporate have denied my claim to cover the cost of their faulty part. Given the many other reports of people going through similar incidents this must stop. The manufacturers need to be held accountable for this huge safety issue. It’s truly unbelievable that corporations treat consumers this way and get away with it. There is no evidence they were willing to provide me with what a “non-debris” impact would look like to compare cases, furthering my belief that they know this is a design flaw on their vehicles to save a buck. It’s seriously their word against mine.

NHTSA #11577257

The contact owns a 2023 Kia Sportage. The contact stated that the vehicle independently lurched forward while depressing the brake pedal. There was no warning light illuminated. The failure continued intermittently, and the contact stated that while driving 27 MPH, the vehicle failed to stop upon depression of the brake pedal. The contact immediately merged into the open right lane to avoid striking another vehicle and shifted the vehicle into park(P). The contact stated that the check brake system message, an orange warning symbol, and the emergency brake light all appeared on the instrument panel. The contact initially parked the vehicle and later had the vehicle towed to the residence. The next day, the contact was able to drive the vehicle to the dealer where the vehicle remained in the dealer possession for two weeks. The contact then received a call from the dealer that the warning lights were no longer illuminated, and the vehicle could be picked up. The manufacturer was notified of the failure and an investigator was assigned to inspect the vehicle. The vehicle was not diagnosed or repaired and remained with the dealer. The failure mileage was approximately 9,000.

NHTSA #11579486

After driving my normal route, I stopped at a red light, before light went green, the car shut off. No lights on the dash, completely blank. The car was in drive, and foot was on the brake. There was no brake lights, flashers would not operator, the horn did not work and I could not move the car. The car was dead. After a few minutes stranded the car decided to start again. This has happened no less than 6x since I have owned this vehicle in similar situations. I have taken it to the Kia dealership where I purchased it and it has been inspected and kept for days multiple times with the result always being "nothing is wrong"

NHTSA #11585672