Volkswagen Jetta Wagon 2022: Retiros, Quejas y Ley de Limón de California

the components that failed are the rear brakes and rotors. we no longer have the components as the vehicle would not pass inspection without having the work completed. The manufacturer sent a letter to customers affected by this issue as it is a known issue for this year/make/model. the inspection location advised that given the mileage on the vehicle there is no reason it should need this type of work performed, under 25k miles on vehicle. the only warning that was given was the letter sent by the manufacturer. we took our vehicle back to the dealership when the letter was received and were informed they would not complete the outlined work on our vehicle. now that the vehicle would not pass inspection, the brake work had to be performed so my daughter could get back and forth to work

NHTSA #11741996

- Rear brake pads. They were replaced at 22,464 miles under warranty due to premature wear, and at just 34,170 miles (less than 12,000 miles later), they are already down to 4mm. Yes, the component is available for inspection upon request. - The rapid and premature wear of the rear brake pads reduces braking efficiency and increases stopping distance, particularly in emergency situations or adverse weather. If this wear continues unnoticed, it could lead to brake failure or reduced rear braking function, creating a serious safety hazard for myself, passengers, and others on the road. - Yes. The original issue was diagnosed and confirmed by Safford Brown VW in Richmond, VA in January 2024. The dealership replaced the rear pads under warranty at that time and stated the wear was premature. Those same pads are now down to 4mm after less than 12,000 miles. - Yes. Volkswagen authorized the original replacement under warranty due to premature wear. The issue has now recurred, and I contacted Volkswagen Customer Care directly, who declined to offer a solution and redirected me back to the dealership. - No warning lamps or messages appeared. The only symptom is the abnormal wear itself, confirmed by a technician upon routine inspection. The pads were previously found to be under 2mm in 2024, and now, less than 12k miles later, are already down to 4mm—far faster than what is typical for rear pads.

NHTSA #11663209

Have had the car to dealer numerous times for brake noise issues. Now front and rear brakes make a growling and squealing noise especially when they are cold . Squealing and growling sounds are severe especially when backing up and the brakes are cold. All four brakes make squealing noise Noticeable scraping sound to rear brakes when brakes are not being applied. Rear brakes replaced twice. Car has just over 24,000 mi.

NHTSA #11633945

Head Gasket, premature failure at 49k miles. Online this a very common issue for Jetta and Taos owners that Volkswagen is not addressing through a recall. This will cause engines to fail.

NHTSA #11742452

Car has been at the Henderson VW repair shop 30 days. Two months ago coolant light was on. Took it in and they topped it off. No paperwork. Next a 20,000 maintenance-. No alerts. Last month coolant light again. Took it in - blown head gasket at 22,000 miles.

NHTSA #11583095

The head gasket is leaking coolant from between the block and the head. This can cause overheating of the vehicle or fires. Can also affect the motor. This problem was identified by a dealer and was originally noticed due to low coolant warning when driving the car. Vehicle is available for inspection if needed

NHTSA #11561369

OBD-II port is not connected properly meaning that when a checked engine light came on I am unable to diagnose the issue.

NHTSA #11627249

Engine misfire on all cylinders. Engine start/stop failure, check engine light illuminates. Vehicle hesitates and looses power when accelerating. Vehicle then stalls while operating. Happens while in traffic or trying to pull out from intersection causing vehicle to stop in roadway. Almost causes crashes from rear due to sudden stop and sides due to not clearing the intersection. Dealer confirmed the issue but states there is no repair or known fix. Dealer said to use premium fuel which is not required by manufacturer. Problem still occurred with premium fuel. Several trips to two separate dealers and both state there is no fix for the dangerous issue just to keep driving it. The vehicle is available for inspection. This issues is occurring in other 2022 jettas and Taos models. Dealer stated they were aware of the issue but vw does not have a fix. Has occurred multiple times with my vehicle.

NHTSA #11555705

The contact owns a 2022 Volkswagen Jetta. The contact stated while driving 50 MPH, a knocking sound was coming from the engine compartment, and the vehicle started shaking and stalled. The contact stated that the check engine and electronic power control (EPC) warning lights were illuminated. The contact pulled the vehicle over to the shoulder of the highway where the vehicle remained. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired or diagnosed. The failure mileage was approximately 4,500.

NHTSA #11519205

Travel assist unavailable warning comes on several time a minute with a visual indicator and loud chime. Very distracting while driving. Known issue to VW

NHTSA #11742529

Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.

NHTSA #11685589

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle experienced a failure related to the steering wheel assembly that caused the "Travel Assist Not Currently Available" warning to appear while driving. The issue affected the operation of the vehicle's driver assistance systems, including Adaptive Cruise Control and Travel Assist functions. An authorized Volkswagen dealership diagnosed the vehicle and confirmed that the steering wheel assembly requires replacement. The vehicle is currently available for inspection. 2. How was your safety or the safety of others put at risk? The failure caused the vehicle's driver assistance and safety systems to become unavailable while the vehicle was being operated on public roadways. The unexpected loss of Adaptive Cruise Control and Travel Assist functionality could increase driver workload and create a potential safety risk, particularly during highway driving where these systems are designed to assist with vehicle control and spacing from other traffic. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. An authorized Volkswagen dealership inspected the vehicle, retrieved diagnostic fault codes, and confirmed that the steering wheel assembly is defective and requires replacement. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by an authorized Volkswagen dealership. The dealership diagnosed the fault and determined that the steering wheel assembly requires replacement. The dealership has submitted a goodwill assistance request to Volkswagen because the issue first occurred before the vehicle exceeded the warranty mileage limit. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The vehicle displayed a "Travel Assist Not Currently Available" war

NHTSA #11743357

The forward collision system does not work. When the system is activated it does not work. I bought the car new in April 2022.I activate the system all the time while driving. To this day the system has never warned me [NO DASH LIGHT OR AUDIBLE SOUND WARNING ME TO BRAKE]

NHTSA #11489651

The steering wheel touch sensors has malfunctioned and whenever the steering wheel is grabbed from the bottom half, the lake keeping assist errors out and the car throws a "travel assist unavailble" in the guage cluster. My steering wheel was replaced under warranty less than a year ago for this issue, it seems to have returned (unfortunately my car is out of warranty now). VW seems to be aware that this is a wide-spread issue since they have released an internal TSB for it, but refuse to issue a warranty extension for the same.

NHTSA #11740896

I took this car in a year ago and they replaced the steering wheel because I kept getting a "travel assist" error. Not only is this problem back but has a very load chime every other min that is very distracting while driving. I have taken the car back to the dealer and they state they dont see the problem. yet it seems many VW owners are having this issue.

NHTSA #11730829

Car was hit in rear by tractor trailer, spun into another tractor trailer. Then the second tractor trailer slammed the vehicle front end first into the median. Front end crushed, driver side door caved in, rear end damage. No airbags were deployed the entire time. 55 mph (approximate) to a complete stop in a fraction of a second. The vehicle is currently in the possession of the insurance company, and it was a massive risk to my own safety. I have no idea how I did survive, and no airbags deploying makes it a very difficult situation to ever purchase a VAG vehicle again.

NHTSA #11706221

The contact owned a 2022 Volkswagen Jetta. The contact stated while driving 70 MPH, the contact heard a dinging noise twice coming from the instrument panel. The driver assist not avaiable warning light was illuminated. An Independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed that the steering wheel needed to be replaced. The vehicle was not repaired. The contact mention the failure has occurred on several different occasions. The manufacturer was notified of the failure and offered no assistance. The failure mileage was 75,000.

NHTSA #11740386

Difficulty gasing up the vehicle. Noticeable fuel leak coming from the rear passenger side fender well. It appears the fuel evap canister is leaking.

NHTSA #11661085

Had the steering wheel replaced once for a sensor at around 38,000 miles and the issue now popped up again around 80,000 and now it’s 90,000 still there

NHTSA #11671786

Rear brakes replaced twice on warranty. The car only has 24,000. Car remains with loud chattering brakes on all 4 brakes especially when brakes are cold. Especially loud chattering and squealing brakes still exist especially on rear brakes. Issue with a fuel valve needing to be replaced on warranty. EPS engine light on dash. Driver's door widow regulator malfunction for door not going down with one touch. Replaced under warranty. Dealer for VW stated that they would no longer do any brake repairs. Obviously, the material being used for brake materials is cheap and doesn't last. Have had situation with the main radio Information screen going blank on 2 occasions and having to do a hard reboot to get it to work. Cause unknown for screen totally going blank.

NHTSA #11631862

I have a 2022 VW Jetta and my breaks lasted 13,400 miles, I have a daily commute of 11 miles and I believe this is not a normal condition on a car. The delaer refused to replace the breaks despite the eviden condition of low quality. In addition I have a problem in my door where the door does not close in case of really cold weather. I have a video but it I cannot upload.

NHTSA #11617140

It has been about over 3 weeks that my travel assist alarm has been going off without any notice.

NHTSA #11612746

The car just stated saying “drive assist not available” it beeps every 5 minutes. Dealer says might need to change steering wheel which is in back order. It’s very annoying because it makes a very loud sound while driving. I researched and seems lots of owners are having the same issue.

NHTSA #11598605

The “travel assist currently not available” warning keeps coming on over and over through a drive cycle. The dealer is telling me that the steering wheel needs to replaced. Since the car is out of the warranty period, they advised that the cost will be $999.

NHTSA #11697051

This vehicle has a "digital cockpit" without traditional analog gauges. It completely shut down on me while driving on the freeway, leaving me without a speedometer, and a red caution "do not drive" warning indicator. I have a video of this incident captured by my partner that I can share, as well as a static image, which I attach therein. Prior to this incident, it repeatedly shut down while driving, but in those cases would come back up in 5 to 10 seconds. This may have been a computer "crash" as it came back up with 0 on the trip odometers. The dealer seemingly fixed this problem with a reset process described in a TSB. In the most recent incident, the display never came back online, and I was unable to safely continue driving. There are also random issues with this display locking into "night" mode during the day, usually after backing out of a dark garage or going through a tunnel, which leaves the display impossible to read in bright sun. The only fix when this happens is to pull over, turn the car off, wait 5 minutes, and resume driving.

NHTSA #11566906

Vehicle problems experienced on 7/22/23. Traveling on Route 93 north to exit 17 just north of Concord, NH at 8:00pm. Used cruse control for most of trip, set to 60mph and 65 mph. The distance feature was working, what a PITA it is. Some where around Concord, NH a warning message in orange was displayed, “Engine speed max 4000” in center of display, an orange triangle with an “!” marked appeared just below the temperature gauge on left side of display, a yellow car with “!” on side appeared just below the estimated mileage remaining – it switched between that car and “EPC” cruse control was no longer available Stopped, checked the engine for over heating however it did not seem tooo hot, fans were not running (engine was off) Started again, lights were OFF. Rest of trip was on local roads so never tried cruse control. Left to return home around 2:00pm all warning lights OFF. Some where around Manchester, NH same thing happened plus orange picture of engine on right was illuminated, Cruse control would not maintain speed and then said unavailable. On hills vehicle would not move along with traffic even when foot was put to the floor. Drove directly to Colonial VW, did not shut vehicle OFF however nobody was available to read the computer codes. Scheduled appointment for Friday Driving home it was almost impossible to merge onto Route 93 even with accelerator pushed to floor. What ever the problem with your programming is the major fact that the vehicle is not able to keep up or merge with traffic even on local streets it a Major Hazard. VW may be concerned with saving their engine – I’m Concerned for my LIFE

NHTSA #11533858

I bought this 2022 Jetta new on August 2022. The dealership replaced brakes on their own on July 1, 2023. This was 11 months after I purchased the vehicle. Vehicle had 10, 900 miles on 7/1/2023. On August 26, 2024 I brought the vehicle to the dealership and reported issues with the breaking system. The service technician discovered worn-out pads and break rotors needed replacement. The service department refused to complete the work because the vehicle was out of warranty. A claim was filed with Volkswagen Corporation(case #06407327). Claim was declined. Break pads and rotors are being worn-out within 11-15 months. This is a safety issue. Volkswagen Corporation refuses to recognize the mechanical issue.

NHTSA #11652587

My car doesn’t even have 15,000 miles on it and it started driving weird almost like the engine was stalling and the EPC light came on

NHTSA #11527094

The contact owns a 2022 Volkswagen Jetta. The contact stated that while the vehicle was parked, a crack in the sunroof glass was discovered. After opening the driver’s side door, the sunroof glass shattered causing shards of glass to fall into the cabin of the vehicle. The vehicle was taken to the local dealer who informed the contact that the sunroof glass had shattered due to an object striking the vehicle. The contact stated that no objects had impacted the sunroof glass to cause the failure. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 2,000.

NHTSA #11508946

Electronic Power Control (EPC) issue: The car unit bogs down the acceleration and limits the RPMs, making it dangerous to drive on high way or even local road. The issue pops up spontaneously but went away after car was OFF for hour and restarted. Engine runs ruff and shacks along with laud banging sounds from under car. Suspect sensors, other messages seem to be out of place, such as "turn lights on" in morning when driving directly into sun light or the large red accident display with nothing around at all, different locations. Scan taken of car by dealer, nothing to explain why, however 2 plugs were somewhat dirty & will be replaced, only 1800 miles on car. Other errors on display, the yellow Front Assist which switched between that and the ECP, to far left under the temperature a yellow triangle priority symbol (some what red) These all came on at time of fault. Speed varied from 20 to 30 even when pushing pedal to bottom.

NHTSA #11490404

The driver’s side seat is not secured and has slight movements in some positions and wobbles in other positions, particularly when braking . The seat does not feel secure or safe when under any hard braking. I had the dealer inspect it a few months after purchase they acknowledged it and replaced the mounting brackets to the seats and within 20 minutes the seat was loose again and the rail has a stutter in it when sliding it about 2/3rds back.

NHTSA #11539243