Kia Soul 2020: Retiros, Quejas y Ley de Limón de California

I was driving when the vehicle stalled while slowing down. It stalled several more times at a stop light, and then when slowing down or accelerating slowly. I then noticed the engine started making a noise. I have parked it and not been able to drive it since. No safety indicators popped up during the stalling. When the engine started making a noice the check engine light then turned on. The car has only 65958miles on it. I believe it should be apart of the SC209 recall list but it is not.

NHTSA #11741921

The contact owns a 2020 Kia Soul. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to O’Reilly’s where it was diagnosed with a failed engine. The contact was informed that the engine needed to be replaced. The vehicle as not repaired. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was advised to take the vehicle to the dealer for diagnostic testing. The failure mileage was approximately 109,256.

NHTSA #11740306

I own a 2020 Kia Soul that, according to Kia Customer Care, had the SC209 engine recall repair completed in 2021 at approximately 28,000 miles under a previous owner. I have the exact repair date written down and can provide it if needed. On May 12, 2026, while driving, the vehicle suddenly stalled and shut off, switching into accessory mode without warning. I was able to restart it afterward. Today, approximately 20 minutes ago, the same issue occurred again while driving — the engine stalled unexpectedly and switched into accessory mode. After the first incident on May 12, I checked the oil level and it appeared full. Today, after the second stall, I checked the oil again and found it significantly low, around 1–2 quarts remaining. The vehicle required approximately 3 quarts of oil to return to full. I want this formally documented because I am concerned there may be an ongoing engine issue related to excessive oil consumption and/or engine failure despite the prior SC209 recall repair having been completed. I have only had the car 27 days.

NHTSA #11737909

Car just starting shutting off only will drive a certain amount of time then turns off again

NHTSA #11737244

The contact owns a 2020 Kia Soul. The contact stated that while driving approximately 15 MPH, the engine started knocking on the passenger side of the vehicle underneath the hood. The contact accelerated to 45 MPH and continued driving. After refueling, while continuing to drive at 45 MPH, the vehicle suddenly lost engine power, and the vehicle started coasting. The vehicle was stopped, restarted, and the contact continued driving. A short while after restarting the vehicle, the failure reoccurred. The contact stopped the vehicle, waited, then restarted the vehicle a second time. The vehicle was driven to the destination. An image of an engine was displayed on the instrument panel, and the vehicle continued to make a knocking sound. The vehicle was towed to a certified mechanic, who diagnosed that the engine was failing and needed to be replaced. The certified mechanic informed the contact about NHTSA Campaign Number: 21V259000 (Engine); and associated the vehicle with the recall; however, the VIN was not included. The vehicle was not repaired. The vehicle was then towed to the dealer, who confirmed the diagnosis; however, the dealer had not repaired the vehicle. The manufacturer was informed of the failure. The manufacturer declined to provide the engine replacement under recall or warranty. The failure mileage was approximately 79,000.

NHTSA #11729854

The engine seems to be stalling, more than likely being caused by the piston rings being defective. With the piston rings being defective, this can cause oil to be lost, and then in turn causing damage to the vehicle. This can put others at risk as this will stall the vehicle, and in any form of traffic, can cause an accident. The problem has been confirmed by a dealer, but they claim it is another issue. The vehicle has been inspected by the manufacturer. The engine light turned on shortly before this happened.

NHTSA #11725401

The engine consumes oil and requires repeat oil changes or refilling the engine oil prior to expected or recommended service date. This causes a severe emissions issue.

NHTSA #11736116

The engine burnt through all the oil in it, many miles before an oil change was needed for it.I have taken it to the dealership and the dealership submitted an extended warranty claim for it and despite the fact that the issue is mechanical and covered by the extented owarranty, the claim is being denied.

NHTSA #11726782

The contact owns a 2020 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as needed. Additionally, the engine was leaking oil. The check engine warning light was illuminated. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 21V259000 (Engine); however, the failure recurred. The contact's friend diagnosed the vehicle with a code reader and retrieved DTC: P0017, P0301, P0302, P0303, and P0304. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000.

NHTSA #11720416

My car suddenly cut off while I'm driving putting me and others at risk in traffic and then my mechanic confirmed that its due to a defect in the engine with the piston. When I looked it up there is a recall for this on my type of car but not for my specific car VIN

NHTSA #11718252

I purchased my 2020 Kia Soul GT-Line brand new in October 2019. The vehicle was later subject to a Kia oil piston ring recall, which was performed by an authorized Kia dealership in July 2021. Rick Case Kia - Duluth, Georgia Despite the recall being marked as completed, the engine has now suffered catastrophic failure. An authorized Kia dealership (Nalley Kia, Lithonia, GA) performed an inspection and documented the following diagnosis: “Engine has loss of compression in 3 of 4 cylinders due to piston ring failure.”  This confirms that the engine failed due to piston ring failure, the same defect addressed by the recall. The vehicle is currently inoperable and unsafe to drive due to engine failure and loss of power. Despite identifying the cause of failure, the servicing dealer and warranty administrator are refusing to process warranty coverage unless I personally pay $1,949.56 for a complete engine teardown. The cause of failure has already been documented by the dealership, making the teardown demand unnecessary and unreasonable. I do not consent to teardown at my expense. This appears to be a case of failed or ineffective recall remediation, resulting in engine failure and creating a serious safety risk due to loss of engine power. I am requesting NHTSA investigation into the effectiveness of Kia’s oil piston ring recall remedy and post-recall engine failures.

NHTSA #11714287

The car is at the shop. My mechanic says engine needs to be replaced. It failed rapidly, in one evening, it started running ruff and check engine light came on. It stalled more than 5 times. The car stalled in an intersection and had to coast to a stop to restart. The next morning drove to O'reilly's to get the engine code. They identified the code as engine block. When leaving O'reilly's the car stalled in middle of the street and was almost hit by Semi tractor trailer that stopped barely in time. The mechanic reported finding metal shaving in the oil when diagnosing the problem. There was not any warning lights or issues before that evening outing. We would love to have the manufacturer address this issue. Engine failure at 52,800 miles on a 2020 KIA Soul needs to be addressed.

NHTSA #11709727

Oil is getting past the piston oil rings, causing oil to get into spark plugs/coil area of engine. Mechanic printed recall paperwork for this exact issue, but no recall found for my VIN. According to recall, this is a very dangerous issue that can stall car at any time or may be more likely to cause fires. I need this to be addressed in my car, please. Especially since it's a known issue.

NHTSA #11711249

My car is burning oil and showing signs of blow-by. I suspect it is due to the faulty piston rings that prompted your engine recall SC209. I brought the vehicle into the dealership in 2020 at 2,100 miles for the recall and they said it "passed." I recently became aware that this vehicle is burning oil at a significant rate, which is the date I reference below as "date this incident occurred." I opened a case with Kia Customer Care on 1/31/26. On 2/3/26 I began an oil consumption test at the local Kia dealership and I will return at or near the 1,000-mile mark to determine how much oil was burned and to see if the oil has turned black, signifying the blow-by. Attached is the Letter of Fact that I provided to the dealership when I took the vehicle in to initiate the oil consumption test, so they have that on record, as does Kia Customer Care. I may be in touch with you if I believe my vehicle has burned more than a quart of oil during the consumption test and they decline a next-step for addressing the defective pistons.

NHTSA #11716026

My 2020 Kia Soul has around 135,000 miles on it. When accelerating it sounded like a rod or piston was coming through the engine wall. Then began the chugging and loud knocking noises along with engine shutting off. Glad we were not on a railroad track or something like that. We could have easily been killed. No warning lights or sounds at all.

NHTSA #11711959

On my morning commute the engine light popped up and I started feeling a rumbling in my car when idle and gliding after accelerating. I suspect the issue is consistent with the recall for 2.0L Nu MPI engine due to a fire risk caused by faulty piston oil rings. Some sources say this is for 2020-2023 models and others report it being 2021-2023 so I am unsure if my car falls under this recall or perhaps this recall needs to be expanded.

NHTSA #11700346

The check engine light came on and took in to have checked and am told I need a whole new engine. When Kia is contacted they are saying that they do not honor 100,000 mile warranty as I am not the first owner. I would like this to be honored because it is ridiculous that an engine would fail this soon. I have kept up on all oil changes and services since I have owned the vehicle

NHTSA #11700446

The engine stalled. I was in a left turning lanev(which there's 2 left turning lanes and I was in the far left turning lane when the vehicle stalled and I had to get out in heavy traffic and push the vehicle to the gas station to the right of me. Cars were coming so close to me and I was so scared) I've spoken to the dealership and they said twice that someone would call me but no one has yet. The engine light came on and when I pressed the gas to go, it wouldn't move. Once I got the vehicle into the gas station, a gentleman told me to let it sit for 5 minutes and turn it back on. I did, the vehicle started but, would only allow me to drive around 35 mph until I was able to park it back in my driveway. Im terrified to drive it now.

NHTSA #11699234

While I was parked, I got into the vehicle inserted the key and turned the vehicle on as it was started five seconds later the vehicle shut off instantly and the check engine light came on. I tried to keep starting the vehicle a couple of times. When it finally started, I had no warning lights on the dashboard so I took it a parts store who checked it out with a handheld diagnostic machine. The results were nothing was showing wrong. Everything was okay. They said it could be a glitch in the computer system and to follow up with dealership if problem persist

NHTSA #11697719

Component that failed: The engine (2.0L Nu MPI) suffered a sudden internal mechanical failure. A connecting rod broke and punctured through the engine block. The failure was catastrophic and occurred without any warning lights, oil pressure warnings, overheating messages, or performance symptoms beforehand. Safety risk: The vehicle stalled instantly and lost all power while I was driving, which put my safety at risk. A sudden engine failure at speed can cause loss of control, a crash, or the inability to move the vehicle off the roadway. This type of failure is a serious safety hazard. Inspection and confirmation: The failure was confirmed by Kia of Riverdale on November 13, 2025. Their mechanic documented that the engine rod blew through the block due to internal damage. The dealer stated the vehicle is no longer drivable and needs a full engine replacement. Manufacturer response: Kia declined assistance because I am the second owner and the warranty has expired, even though this type of failure is consistent with known engine defects in Kia’s 2.0L engines involving connecting rods, oil starvation, and internal bearing failures. Kia did not inspect the vehicle beyond the dealership diagnosis and did not offer goodwill repair. Warning signs before failure: None. No warning lamps, noises, or messages appeared prior to the incident. The engine failed suddenly without any advance symptoms. Best assessment of cause: Based on the dealer inspection and Kia’s documented history of engine defects, the failure appears related to the same connecting rod and internal lubrication issues affecting similar Kia engines from nearby model years. Although my VIN is not currently included in an active recall, the mechanical failure matches the defect patterns described in existing Kia engine recalls. The vehicle remains unsafe and completely inoperable.

NHTSA #11700338

The contact owns a 2020 Kia Soul. The contact stated that while operating the vehicle, the vehicle was driving sluggishly, and the vehicle unexpectedly decelerated before stalling. The vehicle was towed to the local Service Center and was diagnosed with piston rings failure. The vehicle was later towed to the local dealer to be diagnosed, and metal shavings were found inside the engine oil, and the camshaft and the timing were not operating properly. The cause of the failure was not yet determined by the dealer. The contact was informed that the VIN was included in NHTSA Campaign Number: 21V259000 (ENGINE). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer was notified of the failure. The failure mileage was 85,000.

NHTSA #11729440

I believe my car has been burning oil. The oil was empty at our last oil change only about 60,000 miles on car and we have had to keep adding oil to the car since then. I got extra concerned also when I saw alot of kia souls same year have gotten recalled for oil consumption, yet my vin number wasnt included... I have dropped a document in the comments with what the dealership said about it as well.

NHTSA #11718557

This vehicle burns over 2 quarts of oil between oil changes. Had 3 oil consumption tests. Kia states that this motor is supposed to burn that much oil. My catalytic converter is now going bad due to the amount of burnt oil clogging it. Why have these engines not been recalled?

NHTSA #11737951

The contact owns a 2020 Kia Soul. The contact stated that while driving at a very low speed, the vehicle's speed increased independently. No warning lights were illuminated. The contact stated that the failure occurred while the vehicle was being parked. The contact noticed an unusual sound, and the engine revved up. The contact stated that the vehicle was uncontrollable. The vehicle went across the street into the neighbor's yard. The vehicle crashed into the neighbor's rose bush and up onto the patio. The contact stated that the neighbor, who was seated on the patio, had been knocked out of the chair. In addition, the vehicle crashed into a wooden post. The neighbor was transported to the hospital by ambulance. A police report was filed; however, the information was unavailable. The neighbor's injuries were unknown. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,500.

Reportado presuntamente: 1 lesión (según lo reportado a NHTSA). NHTSA #11691596

The contact owns a 2020 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine compartment. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine). The vehicle was taken to the dealer, where it was diagnosed with rod bearings failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 53,000.

NHTSA #11691035

Engine stopped do to zero oil no light came on warning me and I checked the oil a month pryer. Had the oil changed two months before.

NHTSA #11694797

According to Ray Skillman Southside Kia, located in Greenwood, Indiana on [XXX], the “exhaust engine lock pin” broke inside the engine causing metal to shear inside the engine causing engine failure and needing engine replacement. Prior to this diagnosis the car was stalling during running in the middle of traffic potentially causing an accident or collision with other vehicles. This is a known defect in the manufacturers engines, yet there is no recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11686272

The contact owns a 2020 Kia Soul. The contact previously received notification of NHTSA Campaign Number: 21V259000 (Engine). The vehicle was taken to a dealer, where an inspection was performed, and the contact was informed that the vehicle had passed the inspection. The mechanic stated that no repairs were needed, and the recall was removed from the VIN. The contact then stated that while driving 30 MPH, the check engine warning light illuminated, and there was an abnormal rattling sound coming from the vehicle. The vehicle was taken to a dealer for an inspection, and the contact was provided a diagnostic test fee. The contact declined the diagnostic test and took the vehicle to an independent mechanic. The mechanic determined that there was a defect with the piston oil rings. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 21V259000 (Engine). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 92,000.

NHTSA #11683347

Since the first year of ownership, I have noticed that the vehicle burns oil excessively. I reported this issue to the Kia dealership, but I was told that “it is normal to add a quart of oil every other week.” Despite this statement, I believe this is not normal and points to a defective engine design consistent with the piston ring problems known in similar models and engines. In the summer of 2025, the vehicle began having hard-start issues when the engine is hot. Over time, I replaced several components at my own expense through an independent repair shop, including the alternator, starter, PCV valve, MAP sensor, and camshaft sensor. None of these repairs resolved the problem. When I returned to the dealership, they performed a borescope inspection and found scoring and damage on three cylinder walls inside the engine block. Thats whats causing the engine to seize when the engine is hot and make it hard to start and misfire when accelarate.

NHTSA #11692619

Was driving home from work and the car started smoking and making nose. Full power loss but was able to safely pull over to side of the ride. Had vehicle towed to mechanic and a piston had blown a hole through the engine. Mechanic estimated the cost of repair $7000 or more to replace the engine.

NHTSA #11680898

My engine stalled out as I was heading up a hill after taking a right turn. There were cars coming up behind me and could have had a rear end collision. A day or two before, the check engine light came on but it was not flashing. I was going to have it looked at ASAP. I had it towed to my mechanic who found that there was zero oil in oil tank. They did some research and found a technical service bulletin for excessive oil consumption for Kia Souls through 2021. (I have kept up with all maintenance) They recommend I have it towed to a Kia dealer. I spoke with corporate and they refuse to cover engine repairs which would cost approximately $4,000, even though there is a TSB on this make and model. This is outrageous as my car only has 49,000 miles on it.

NHTSA #11681337

On August 3, 2025, I was in Erie PA - Presque Isle Park when the check engine light came on. It was a Sunday, so dealership was closed. I was over 3 1/2 hrs from home. Had no choice but to drive home and pray that I made it. On Monday, dealer said OK to drive if light is not flashing. If anything happens, have it towed here (that was comforting). First appt available was 8/26. On 8/26, I went to service area, they said several codes coming up relating to engine issues. They would have to keep the car - not safe to drive - they had no loaners - someone would drive me home. So when I was told OK to drive 3 weeks earlier - that was not true. I live on my own and what would I do if stranded somewhere. Dealer called me later and said that KIA would not honor my 10 yr/100,000 mile powertrain warranty. It was initially in husband's name but he passed away 4/29/2024. PA DMV required me to change the title to my name. The dealership also would not honor their Extended Warranty my husband had purchased for $2000. Meanwhile, the KIA was 5 yrs 8 mos old with only 28,400 miles. The codes that came up in the car were: P030400 Cylinder 4 Misfire P001400 Exhaust Cam Timing Over Advanced P000B00 Cam Position Slow Response Engine Timing Chain Assembly is Stretched - removed and replaced engine timing chain assembly Removed and replaced Exhaust Camshaft Removed and replaced Exhaust CVVT Removed and replaced Intake Camshaft Removed and replaced intake CVVT Removed and replaced the Timing Chain Tensioners I did not receive the KIA back from the dealership until DECEMBER 12, 2025 - YES they had my car from 8/26 to 12/12. Luckily, I had another car I could access since I had no loaner vehicle. After being strung along...making phone calls to the dealership weekly...contacting KIA corporate...and listening to excuse after excuse why they would not honor the powertrain warranty - I HAD IT WITH KIA. I went to a Subaru dealership and signed papers for new car on 12/17/2025.

NHTSA #11709110

Car was purchased used in November 2024. Driven minimally through 2025. July of 2025 engine began stalling at low idle or when pulling into a stop and repeatedly stalling out. Took car to mechanic and replaced crankshaft position sensor, spark plugs, and fuel pump - cost $1,218. Stalling still occurred. Took it to Kia Dealership and they stated, “Cylinder 1 scoring damage, and needed new engine”. This was/is a known problem with various Kia models: “Engine stalling symptom from defect manufacturing of oil rings in cylinder that causes scoring and engine damage.” We bought this car for $12,000 in good faith and it didn’t even last a year!!

NHTSA #11688045

The contact owns a 2020 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine). The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from under the hood. The contact turned off and attempted to restart the vehicle after arriving at work; however, the vehicle failed to restart. The contact stated that prior to the failure, while driving at various speeds, the vehicle stalled. The check oil and engine warning lights were illuminated. The contact stated that prior to the failure, an oil and filter change was performed on the vehicle. The vehicle was towed to a local dealer, where it was diagnosed and the failure was deemed recall-related; however, due to a lack of oil records, the vehicle was deemed unrepairable by the dealer and manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure by the local dealer. The failure mileage was approximately 105,000.

NHTSA #11681503

Vehicle: 2020 Kia Soul VIN: [XXX] Component: Engine What happened: My 2020 Kia Soul experienced sudden engine failure at around 130k miles. I was driving when the oil light turned on, and within seconds the engine seized and locked up. The check engine light came on afterward. There were no prior warning signs, no check engine light, and the oil level was not dangerously low. This is the second Kia Soul I’ve owned that experienced this exact failure pattern—my previous 2014 Kia Soul also seized without warning. Kia is refusing to assist or escalate, despite the fact this issue closely mirrors Recall SC209 related to the 2.0L Nu MPI engine. I believe this is a serious safety issue and mechanical defect that deserves further investigation and may justify expanding existing recalls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11671617

I have a certified pre owned 2020 Kia SOUL. It has roughly 29,000 miles on it. I have had 2 instances where the check engine light starts blinking with no warning and i have had to have the car towed. I have documentation that I keep up with oil changes. Each time it was towed, there was no oil. I have no quantitative evidence to predict when the light will come on. The oil is burning off somewhere and was told to bring it to dealership. The code that the diagnostic showed was P1327. The oil was replaced and the light reset and I made an appt at KIA North Dealership for a diagnostic inspection. Unfortunately since the light was off and the oil was full, I was told they couldnt help me with the issue and I need to drive carefully for the light to come back on. I said that seems unsafe but they claim its the only way to diagnose the issue, which also costs 175$. I have been driving my car minimally as I am petrified I am going to break down and be in a dangerous area or on the highway. This seems like complete disregard for their customer and the publics welfare. I called KIA again after months of driving minimally to ask if there was any alternative as I feel like this should not be occurring with a car that is certified and "backed" bye KIA. The 5yr 60k warranty ends tomorrow 6/20/2025. The extended warranty is supposed to be until 3/21/2030 or 100k. I am not happy with the lack of empathy or their poor advisement. Also, I asked if I would be provided with a loaner car or reimbursed if the car will need work for an extended period. I was told their dealership has minimal loaners and if they don't have one, they dont have one. I asked if I would be reimbursed for the rental or rideshare apps I would need to use to get to work etc and was told there is no guarantee. I am disgusted with this whole situation. This whole policy seems dangerous and also reckless. The car was paid off, so now I am basically stuck with a car that I cant drive far.

NHTSA #11667986

The contact owns a 2020 Kia Soul. The contact stated while driving 65 MPH, the check engine warning light illuminated, and the contact pulled over. The contact stated that upon inspecting the vehicle, the contact became aware that there was no engine oil in the vehicle. The contact added engine oil, and upon starting the vehicle there was an abnormal rattling sound coming from the engine. The contact scanned the vehicle and retrieved DTC: P1327 (Knock Sensor Issue). The vehicle was towed to a local dealer where it was diagnosed, and the contact was informed that the engine was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 21V259000 (ENGINE) as a possible cause for the failure; however, the VIN was not included. The manufacturer was not notified of the failure. The approximate failure mileage was 94,815,

NHTSA #11670838

First issue started in February when check engine light came on for camshaft position sensor A circuit. Took to Shawnee Mission Kia and was told that I just needed an oil change. Not even a mile away and the check engine light came back on. Took to where I purchased the vehicle from and they fixed the sensor. 4 months later, almost the exact same thing is happening. Check engine light came on for ignition coils, replaced. Check engine light off for 2 days. Check engine light pops back on, checked oil and there's like none so I added 2 quarts and had the code read. Comes back on for camshaft again. Took to dealer, Bob Sight Kia this time, have been told I need a whole new engine. My third party warranty is covering it, but not the rental. This issue is also pretty much what everyone else is going through with the recall... I just hit over my 5y/60k warranty... I think the recall needs to be broadened and isn't fully covering the issue.

NHTSA #11670989

Check engine light code P1327 According to what I have read on the internet, it says that this code is usually associated with improperly heated rings. This causes excessive oil use and oil leaking and possible fires if the oil leaks on the exhaust. It can also causes shaking or knocking which leads to the engine knock sensor sending a code to the computer.

NHTSA #11682668

I am submitting this formal complaint regarding Kia’s failure to honor engine-related recall repairs on my 2020 Kia Soul. Despite these recalls being publicly issued by Kia and clearly applicable to my vehicle, I have encountered significant obstacles in obtaining the necessary repairs. I have made multiple attempts to have the recall issues addressed. However, the required repairs have not been approved or completed. The extended warranty provider has also refused coverage, citing the recall as the manufacturer’s responsibility. This situation is unacceptable given the known safety risks associated with the affected engine components. The following safety recalls and campaigns have been identified for this vehicle: 1.NHTSA# 21V259 (SC209) Kia Motors America is recalling certain 2020–2021 Soul and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage. 2.NHTSA# 21V259 (SC209A) This is to advise that the piston-ring noise sensing software is now available for this safety recall campaign, even if you have already been to the dealer to have the recall repair performed. Kia America, Inc. has determined that a defect which relates to motor vehicle safety exists in certain 2020–2021 MY Kia Soul vehicles. The defect can cause an engine stall which increases the risk of a crash, and in certain cases, may cause engine oil to leak onto a hot exhaust, thereby increasing the risk of a fire and injury. 3.Campaign# CS2306 (Dated 04/18/2023) Anti-Theft Software & Decal: SK3 Given the severity of these safety-related issues and the legal obligations manufacturers hold under federal recall enforcement, I respectfully request that Kia schedule and perform the necessary recall repairs at no cost and without delay. Please provide a resolution or confirmation within ten (10) business days from the date of this submission. Thank you for your immediate attention to this matter.

NHTSA #11669121

While driving, the engine started to knock shortly before stalling. The car was restarted and then stalled again while to safely get it into a driveway. The check engine light did not come on until after the first stall (code P0014). As mentioned, these stalls occurred while driving at speed and on busy roads. The car was towed to a Kia dealership and found to have bad crankshaft bearings, requiring full engine replacement. Kia refuses to include this under a previous recall that admits engine damage could have resulted.

NHTSA #11666469

The contact owns a 2020 Kia Soul. The contact received a notification of NHTSA Campaign Number: 21V259000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the lack of specialize mechanical technician. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA #11739224

My wife had went to the store and came out and went to pull out and the vehicle jerked forward and died. I went to see if it was a dead battery the vehicle would not jump. I called a tow truck and realized that the engine had completely failed. I took it to Parkside Kia in Knoxville Tennessee and they confirm that it was an engine failure there was a recall from Kia referencing SC209 Parkside Kia states that the recall was addressed on this vehicle but the dealership that I purchased the vehicle from had no record of that recall being done and they are stating that they will not goodwill it or repair the recall I understood from my research that even if the vehicle was fixed under that recall that there were some cases of it not being fixed and resulting in needing a complete engine my main concern was the fact that my wife could’ve been driving down the road and been in and a severe accident thankfully, she was just in a parking lot

NHTSA #11675932

Rod bearing pop while driving on highway. Car stalls out. Only warning was oil light and battery light appearing. Rough idle and sluggish...sounds like it's going to blow .

NHTSA #11663840

The contact owns a 2020 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA #11655909

The engine totally failed while driving without any warning. Zero warning lights came on and the car would not restart. I had it towed to the dealership where they reported that I needed a new engine which is not covered under warranty or recall repair even though its been recalled several times and half the people who own 2020 KIAs seem to have almost the same exact problems. The cars start to consume way too much oil and then the engines seem to fail not soon after so I brought the car back home since its over $8000. to replace just the engine! This vehicle is not paid off so its sitting at my house without being repaired or drivable. The dealership where I had it towed, Ray Skillman NE KIA, in Indianapolis charged me $200 for diagnostics yet never explained what was wrong with the car other than it needs a new engine.

NHTSA #11677093

2020 Kia Soul with 55,000 miles on it had the check engine light come on. The car was promptly taken to the dealership where was determined that the combustion chamber had filled with oil which had soaked the spark plugs, causing the pistons to misfire and completely ruin the engine. The car had always been maintained with all maintenance performed at a dealership with receipts for proof but since the car was a second owner and outside the warranty by 7 months, Kia wouldn’t replace engine despite 187k other Kia souls being recalled for similar issues because this vehicle wasn’t included in the recall. There is no reason for a car with only 55k Myles that had been properly maintained according to the owners manual to have an engine seals fail and flood it with oil and total the engine

NHTSA #11656318

2/7/25 went to Dublin CA KIA dealership requested engine diagnostic for engine light and burning oil @76,621 mileage they found code for catalyst efficiency PO42000, upper O2 sensor has failed, verified Cat Comb had no damage and wasn't clogged. inspected cylinder walls and found scoring on cylinder 1due to failed piston, recommended oil combustion test to return in 1000 miles to verify how much oil being burned topped off engine oil. 2/15/25 picked up KIA @76,622 mile drove home @76,637 2/27/25 @77,271 dipstick @ 3 dots -no oil added (634 miles driven) 3/8/25 @77,532 dipstick @ no dots -no oil added( 261 miles driven) drove local 3/10/25 drove to dealership @77,597 I've asked for written estimate ( they say its covered parts/labor free)) to have it writing- they are waiting for parts to replace. I'm a super commuter to San Francisco and will always check my engine oil b/c I could be serious injured or die

NHTSA #11651988

Error codes possibly 3 times diagnose. P0017. Crankshaft - camshaft 1 correlation bank b .Could be timing chain being stretched vigorously. Still have excessive oil consumption after getting piston rings replaced.

NHTSA #11648244

The contact owns a 2020 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact stated that when the vehicle was started, there were several unknown warning lights illuminated. In addition, the contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the pistons and the PCV valve needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000.

NHTSA #11648180

The contact owns a 2020 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. No warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed with internal engine failure, and it was determined that the long block, CAT exhaust manifold, intake gasket, exhaust, and oil O-ring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 90,000.

NHTSA #11648966

Car stalls constantly. Tires plus inspected and did diagnostic early March. Kia dealership inspected and did diagnostic recently

NHTSA #11665187

I have called Kia multiple times about my 2020 Kia soul burning oil. The car is only 5 years old and should not be going through oil like it is. My car takes 5 quarts of oil. I do an oil change every 3,000 miles. When I drain the old oil it’s only at 2 quarts. The car burns 3 quarts of oil every 3,000 miles.

NHTSA #11644921

The contact owns a 2020 Kia Soul. While the contact's daughter was driving at an undisclosed speed, the contact's daughter noticed an abnormally loud knocking sound coming from the vehicle. Additionally, there was smoke coming the exhaust and the vehicle was erratically shaking. No warning light was illuminated. The contact's uncle checked the oil pressure, and the engine low was extremely low. The contact arrived on the scene and added oil to the engine. The vehicle was driven to the contact's residence. The contact researched and identified an unrepaired recall repair under NHTSA Campaign Number: 21V259000 (Engine), which the contact stated was associated with the VIN. The vehicle was taken to the dealer where the vehicle was diagnosed with a fuel system failure. The dealer confirmed there were metal shavings in the oil pan. The contact was informed of a fuel system failure. The vehicle was not repaired. The contact stated the dealer did not address the unrepaired recall repair or the failure due to the unrepaired recall repair. The manufacturer was made aware of the failure and a case was filed. The contact stated that the manufacturer confirmed the unrepaired recall associated with the VIN. The manufacturer was made aware of the discrepancy regarding the unrepaired recall repair, which the contact stated had been removed from the NHTSA database. The contact stated he had not received any updates from the manufacturer since the report was made a week prior. The failure mileage was approximately 69,000.

NHTSA #11656379

Car started running rough and stalling at stops. Replace crankshaft sensor and vvt solenoids. Found out there was a recall and sent to dealership for recall. They claim that the issue is not related to the recall, that the valves are the issue. But if the piston oil rings aren't working properly that would cause problems with the valves.

NHTSA #11642793

So my car (despite being regularly maintained) had complete engine failure. At 100,300 miles. I was told the bottom half of the engine had complete shut down due to excessive oil burning. The car would start but then when put in gear would die immediately. When originally noticed the engine would shut down when going from a stopped position into moving, usually through an intersection. Not safe at all.

NHTSA #11645279

The contact owns a 2020 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the check engine warning light illuminated. The vehicle was later towed to an independent mechanic, who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 21V259000 (ENGINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 140,000.

NHTSA #11637750

I brought the vehicle in for the open recall, which clearly states that the dealership would conduct a thorough inspection of the engine. Not only did they inspect the engine as required by the recall, but they refused to complete the recall altogether and told me that I needed to purchase a new engine. The recall language clearly indicates that a new engine may be needed, at Kia's expense, if there are issues noted in the inspection. Can a dealership really deny completing an open recall? Now I have a vehicle that is dangerous to drive with no way to get it repaired. The dealership was Jones Kia (2001 Belair Rd, Fallston, MD 21047).

NHTSA #11638225

Engine failure while driving, only 51,000 miles on the vehicle. I was driving on the interstate and fortunately was in the right lane so I could pull over immediately and it did not cause an accident. I was driving approximately 45 miles per hour to pull onto the interstate when a loud noise and engine failure occurred.The engine light and oil light came on when I heard the engine stalling. My car was taken to the dealership where they stated the engine needs to be replaced for $8200 and it’s beyond warranty. According to their recall test, it passed the recall. I’m assuming that’s for the piston oil recall, but they have been unable to provide proof or details on how it passed. I have had regular maintenance on my car and should not require a new engine at this point. Please advise.

NHTSA #11633246

I brought my vehicle in for the open recall as my engine seized: Manufacturer Safety Recall issued NHTSA: #21V259 Recall: #SC209A SC209A ECM UPDATE (PISTON-RING NOISE) Kia is refusing the repairs and has not completed the recall, which includes the following remedy: KIA WILL INSPECT AND IF NECESSARY REPLACE THE ENGINE AT NO COST TO YOU. IF IT HAS NOT BEEN DONE ALREADY, KIA WILL INSPECT AND, IF NECESSARY REPLACE THE ENGINE THE ESTIMATED TIME REQUIRED TO PERFORM THE INSPECTION IS APPROXIMATELY 1-2 HOURS. IF ENGINE REPLACEMENT IS NECESSARY, THE ESTIMATED TIME REQUIRED IS 8 HOURS OR MORE. IN ADDITION, KIA WILL INSTALL THE PISTON-RING NOISE SENSING SYSTEM SOFTWARE FOR THE ENGINE CONTROL UNIT IN THE VEHICLE THAT WILL ALERT THE DRIVER OF POTENTIAL DAMAGE TO THE PISTON OIL RINGS. THE ESTIMATED TIME TO INSTALL THE SOFTWARE WILL BE APPROXIMATELY 1 HOUR. THE SOFTWARE SHOULD BE INSTALLED WIETHER OR NOT YOUR VEHICLE'S ENGINE WAS ALREADY INSPECTED AND/OR REPLACED UNDER THE ORIGINAL CAMPAIGN NOTIFICATION. IF YOU HAVE NOT HAD THE ENGINE INSPECTED, PLEASE IMMEDIATELY CONTACT AN AUTHORIZED KIA DEALER TO ARRANGE TO HAVE BOTH THE RECALL AND THE PISTON RING NOISE SENSING SYSTEM SOFTWARE INSTALLED AT NO COST TO YOU. The car has been at the dealership for over 1 month with no resolution.

NHTSA #11635147

The contact owns a 2020 Kia Soul. The contact stated that the engine was consuming an excessive amount of engine oil. The contact stated that while at a stop, the vehicle lunged forward and stalled. The vehicle was restarted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who determined that there was an abnormal knocking sound coming from the engine and referred the contact to the local dealer. The vehicle was taken to the local dealer, where it was determined that the failure was due to the timing chain and camshaft, and that the engine had shifted out of position. The dealer informed the contact that the failure was not related to NHTSA Campaign Number: 21V259000 (Engine). The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 88,000.

NHTSA #11641980

While driving the vehicle on the highway I lost speed slowly..pull over an car made a rattling noise an stop running..Took to dealer.they have had my car going on three months..last I talk with them I had to agree with the next step which could cost me.to take apart.to see if I kept up with my oil changes...no offer of a rental car...I have almost lost my job twice..an I been there fifteen years..

NHTSA #11635947

The contact owns a 2020 Kia Soul. The contact stated while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to the dealer where it was discovered that the engine was consuming an excessive amount of oil. The contact was provided an estimate for a diagnostic test to determine the cause of the oil consumption. The manufacturer was notified of the failure, and the contact was provided a case number. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 76,000.

NHTSA #11630949

In the timeframe of 1 oil change had to add 3-4 qts of oil to my car and still have 1000 miles left before i have to have an oil change. It is a 2020 2L kia soul. The car has no leaks and has been properly maintained. I have taken it to a shop that told me that it is probably going to blow a motor in the next few thousand miles. The car only has 78,414 miles on it. They explained that if it blows to get ready to hopefully not crash as the power steering will go away.

NHTSA #11608823

Car is making a knocking sound

NHTSA #11608345

Engine using oil at only 45,000 miles. It's been less than 500 miles since last oil change and today had to put 1/2 quart of oil. Had all recalls done. Told the dealership it was using oil, they said it was a faulty gasket and oil drain plug was lose. Changed everything including oil,gasket and tightened the oil drain plug. But today less than 500 miles later had to add half quart of oil. I am the original owner and I know Kia says a quart per 1000 miles is acceptable. I have owned older cars with over 100,000 miles never used oil in between changes, I have owned new cars never had to top off between oil changes. I am afraid my engine should be recalled now, I don't trust my soul anymore. There's absolutely no reason for this car with 50,000 miles should be using oil. If it breaks down I am hearing that Kia probably won't repair or put new motor in as I have read and heard everyone saying. Even doing a compression test they won't pay for it unless it's rod bearing, no rental car during any time. I have lots of doctors appointments that are over 2 hours away and I am scared of being broken down ( disabled 61 years old female). I am scared that this car is going to cause me harm . I don't know if the dealership even looked into the rings when they did the recall. Also I have nobody to borrow car from so if Kia was to do the warranty I would need a loaner car, rental car for the duration of the work.

NHTSA #11606648

The car had transmission failure at 44000 miles.

NHTSA #11594910

The contact owns a 2020 Kia Soul. The contact stated that while driving at 30 MPH, the vehicle inadvertently lost motive power. The contact was unable to pull to the shoulder of the roadway but was able to restart the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The dealer initiated a 1,000-mile oil consumption test. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V259000 (Engine) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.

NHTSA #11594426

Sin narrativa detallada reportada.

NHTSA #11581053

Piston oil ring failure resulting in needing a complete new engine. Known recall issues on other years same model/engine(2.0L). Car would lose oil pressure and stall while driving at any speed.

NHTSA #11680459

The contact owns a 2020 Kia Soul. The contact was driving at approximately 35 MPH when the check engine warning illuminated. The contact stated that the vehicle stalled and she was able to pull over and restart the vehicle. The check engine warning light would turn off and on. The vehicle was taken to an independent mechanic who advised a new engine was needed. The contact checked online and discovered that the VIN was associated with NHTSA Campaign Number: 21V259000 (Engine). The contact drove her vehicle to a local dealer who ran a test on the engine and advised the contact that to determine that the engine needed to be replaced she would need to pay a diagnostic fee. The vehicle was not repaired. The contact then drove her vehicle to another dealer who advised that she would need to pay a diagnostic fee to determine if the piston oil rings had damaged the engine. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 100,000.

NHTSA #11579955

The contact owns 2020 Kia Soul. The contact stated while driving 60-65 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to pull to the side of the road. The contact was able to restart the vehicle; however, the check engine warning light was illuminated. The vehicle failed to restart and was towed to the dealer, where the camshaft accessory exhaust, the CVT exhaust, the timing belt tensioner, and the three bond were replaced. Additionally, an oil change was performed; however, the failure recurred while driving. The vehicle was towed to the dealer, where the catalytic converter, the crankshaft sensor, the spark plugs, and the ignition coils were replaced; however, the failure persisted. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V259000 (Engine); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened. The failure mileage was 68,824.

NHTSA #11614490

The engine burns all oil out within 1000 miles of driving. No leaks, but oil disappers.

NHTSA #11576391

The contact owns a 2020 Kia Soul. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle stalled. The following day, while the contact was driving, and in route to take the vehicle to the dealer, the check engine warning light illuminated, and the vehicle stalled. The contact had received notification of NHTSA Campaign Number: 21V2590000 (Engine) however, the only part of the recall completed was the noise sensing software. The failure occurred the day after the recall repair was completed. The vehicle was taken back to the dealer however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000.

NHTSA #11576852

My check engine light is on. I took to mechanic and the diagnostic code that came up as p1327:00. Piston Ring Noise Sensing System". And KIA issued a service bulletin [XXX] (Rev 1, [XXX]). I called the dealership Premier KIA in Kenner, LA. They refuse to even acknowledge or respond to have it checked out. I emailed owner and service manager and explained issue and informed them of everything and added that I did indeed have the software update done when the initial recall came out. Today February the car stalled on me as I was pulling out onto [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11574075

The contact owns a 2020 Kia Soul. The contact stated while driving 65 MPH, the vehicle hesitated upon depression of the accelerator pedal, with the check engine warning light illuminated on the instrument panel. Despite the failure, the contact was able to coast the vehicle back to the residence. The contact called several dealers and independent mechanics who were unable to service the vehicle or provided a high estimate for the repair. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 98,000.

NHTSA #11575509

I had transmission changed out in May of 23 and then in November the check engine lights starts blinking and now I need a new engine, prior to needing a new engine the car would cut off it was loud and it wasn’t taking off like it should.

NHTSA #11562414

The contact owns a 2020 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 35 MPH, the vehicle lost motive power. The contact depressed the accelerator pedal, and the vehicle failed to respond. The contact stated that the vehicle stalled and coasted to a stop. The contact stated no warning light was illuminated. The contact had the vehicle towed to the residence and then towed to a dealer. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The contact was informed by the dealer that the vehicle failed to qualify for the recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 76,000. Parts distribution disconnect.

NHTSA #11560337

The engine was damage and the Kia Wesley chapel. Does not want to respond and is within the warranty and has less than 100,000 miles . The car broke do2n on the express and it turned off .

NHTSA #11553831

Apparently the engine according to the dealership. The engine has been stalling a slow speeds usually in stop and go traffic. No because they told me they will only drive it about a half a mile and not in the same conditions as I explained. I am being told the dealership has inspected this. Absolutely nothing appeared as a warning.

NHTSA #11549431

My husband was driving down the street in our 2020 Kia soul when under the hood of the car started to smoke profusely and a fire broke out under the hood of the car the engine was affected the car no longer turns on or turns over there was a recall for the engine overheating however we took it into a Kia location and June and they said nothing was wrong we took it in in May for recalls they said nothing was wrong they deleted all of the codes in the vehicle and one month later this happened in the car is no longer operable. Kia refused to help us at JT's Kia claiming that the car experienced wear and tear however the car was only 3 years old and there was no wear and tear. When we took the vehicle into address the recall we were told on two different occasions that there was nothing wrong with the car even though the overheating light kept coming on to deal with this they deleted all of the codes and denied anything was wrong with the car one month later my husband's life was almost taken by this vehicle catching on fire/overheated

NHTSA #11546106

On August 15, 2023 my 2020 Kia Soul's engine over heated causing a fire under the hood. There after the car smoked and would not turn back on or turn over.

Reportado presuntamente: 1 lesión (según lo reportado a NHTSA). NHTSA #11544347

The engine when it heats up drives so rough. Then the car completely shuts off. This creates such a dangerous situation when on the freeway. The motor needs to be replaced. I bought car from a used dealership and have only had 2 months and the motor is gone. Recall on certain motors is garbage because this motor is suffering from the same problem as the GDIs. I have an MDI. $15,000 down the drain. Thanks

NHTSA #11560092

I had a noise for 2 days when I made right turns. Then my check engine light came on July 30 2023. On July 31 2023 I went to where I received the car from which was century 3 Chevrolet and they told me to go across the street to century 3 kia. I went there told them the problem. I was told they couldn't do nothing for me till September 2023. Mind you the check engine light is on. I asked would I be fine to drive it he says yeah. 30 minutes later my car start to jerk then it cut off. I restarted it it jerked then drove a little before it completely just cuts off and starts drifting backwards I was still in drive it wouldn't restart I put it in park.

NHTSA #11535608

Kia initially refused to honor engine-related safety recalls on my vehicle (including Recall No. 21V259). Only after I filed a complaint with higher authorities did Kia agree to replace my engine. After completing this recall repair, Kia suddenly claimed my vehicle’s ignition “needs replacement” and is attempting to charge me $1,200. This is deeply concerning because: •Kia ran multiple diagnostic tests before the recall repair and never reported any ignition issues. •There was no ignition damage when Kia received my vehicle. •I believe this claim is either false or the result of tampering, and may be retaliation for my prior complaint. I respectfully request that NHTSA investigate Kia’s handling of this matter and ensure consumers are protected from false charges and retaliation when exercising their right to safe recall repairs. Thank you for your attention. Please let me know if you need additional documentation.

NHTSA #11683191

Paint bubbling on both side of the car. Kia claims there is no defect in their paint however it seems to be a known problem with the white Kia soul.

NHTSA #11676920

ON NOVEMBER 29,2024 i FOUND A PAINT BUBBLE under the door handle of the rear passenger side of my Snow Pearl white Kia Soul. The primer is visible underneath and intact but the area is cracking and peeling thereby enlarging quickly. I have read online that others have had this problem. I called the dealer and waiting for a call back from the manager. Thank you

NHTSA #11629433

I am filing a complaint about my paint. It is fading and on the roof and hood.

NHTSA #11619821

I'd been having issues where the entirety of my oil reservoir would burn off before I was due for an oil change, which would result in my car having issues starting and running while driving on the road. I've had two separate mechanics not associated with Kia that have told me to take it to Kia and have told me about recalls on my vehicle for the same issues I'm having. I took it to Kia multiple times about the issue, and was given a 1000 mile oil consumption test which passed and then was told that there's nothing they could do for me as I passed the consumption test so in their eye's there isn't a problem.

NHTSA #11701403

My vehicle was stolen this morning from my home. I was not notified of a defect causing it to be stolen easily. Glass left in parking spot where car had been parked.

NHTSA #11549909

Unknown. Im honestly not sure if this complaint would fit in this category. I have contacted Kia multiple times and have gotten no response. I had my Kia updated with the anti theft system and i have gotten denied insurance more than once due to the fact that the update does not include a passive engine immobilizer. Im honestly at a loss as to what to do since insurance companies have been a struggle to talk to due to the fact that my car is a kia soul and doesn’t have the right equipment. I really need this fix as i feel unsafe driving without insurance and it is not my fault or even under my control.

NHTSA #11568226

Unknown. Consuming oil at a high rate. Car also randomly loses acceleration power acting as if it’s in neutral.

NHTSA #11606075

The contact owns a 2020 Kia Soul. The contact stated while driving 80 MPH and attempting to pass another vehicle, the accelerator pedal was depressed, but the vehicle failed to accelerate while the RPMs were significantly high. The contact stated that she intendedly decelerated to 60 MPH; however, the failure recurred while depressing the accelerator pedal. The contact pulled to the side of the road and parked the vehicle for 15 minutes. The contact resumed driving; however, the vehicle failed to exceed 30 MPH. The contact pulled to the side of the road and parked the vehicle for 20 minutes; however, the failure persisted. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 44,306.

NHTSA #11597017

Unresolved Recall. The vehicle was under recall in 2019 and should not have been sold by JTs Kia in Columbia, SC. The piston oil rings were affected in the 2019 recall and also caused an issue for the 2020 Kia Souls. The car was sold under recall. Once the revised recall came out in 2021 JTs Kia did not properly resolved the issue and later the car engine overheated and caught fire. JTs Kia Never took responsibility and told the South Carolina Department of Consumer Affairs that the Kia Corporation will not honor any repairs. The car was no longer able to turn on and JTs KIA is still selling these dangerous cars that has had piston oil ring issues since 2010

Reportado presuntamente: 1 lesión (según lo reportado a NHTSA). NHTSA #11555530

The contact owns a 2020 Kia Soul. The contact stated while driving 10 MPH on the driveway, the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with thermostat failure. The contact had the thermostat replaced and a coolant repair. The manufacturer was made aware of the failure. The failure mileage was approximately 9,408.

NHTSA #11652297

I was driving to work this morning and my check engine light started flashing.I took it to O'reilly's and plugged it in and it said something wrong with my engine.I just had it serviced and everything was fine and tell all of the sudden.This happened?Time this happened.I had to have 4 new engines put in my Kia.This has to be a recall

NHTSA #11612272

While driving vehicle; stalling, sputtering, failure to shift gears, engine knocking/shaking car. Altinator was replaced and stopped sputtering. Following day I was going 55 mph and car completely stalled out on a busy road and almost got rear ended and car lost power car was towed to Kia Dealership for further diagnostics test. Failures of systems have been on going but always started back up after leaving dealership where purchased. After altinator was replaced batter light and oil light came on dash along with check engine light stalled for about a minute I turned car off and back on and it was able to drive off lot. Place of purchase would do a temporary fair and also changed transmission fluid. One hour later was when vehicle stalled out and lost power.

NHTSA #11619947

When taken for oil changes, no oil is left on stick and motor will lock and cut off. I have to restart the car to get it to turn on.

NHTSA #11627148

There are hundreds of on-line complaints regarding 2020 Kia Soul with paint flaking and peeling off. This is especially true for cars painted white. This is happen to the Soul I purchased a few years ago. I can no longer use a car wash. Please see pictures. The exposed areas will lead to rust and corrosion. If the metal supporting the engine, cabin, or bumpers flakes off or has holes, the vehicle loses its ability to protect occupants during a collision. A rusty car can be highly dangerous if the corrosion has spread to critical structural or mechanical components. Rust on surface areas will eventually let water leak through to a vehicle's frame, suspension, or braking system which will significantly compromise safety and increases the risk of catastrophic failure. One of the attached photo's will show paint that came off the car with painters tape which I used on the back of a credit card to show the relative size of another area where paint has come off!!!

NHTSA #11744019