Jeep Cherokee 2022: Retiros, Quejas y Ley de Limón de California

While coasting/foot off gas transmission will suddenly shift out of gear and a "Shift to Park" message will appear on dash. I must stop and shift to park then back into gear to re-engage the transmission. Driving will proceed normally at that point. This has occured unexpectedly and sporadically over the last year-3+ times. No error code is noted by the Jeep technician. Tech installed new shifter and bezel-seemed to work but then happened again. This is extremely hazardous while in traffic and on freeway (occurred once when coasting when on freeway off-ramp). When looking on-line it appears that there are many incidents of this same or similar issue happening with the 2022 Jeep Cherokee Limited. It is very concerning to note that this is allowed to continue with no issued recall for what appears to be a known safety problem-

NHTSA #11745224

My 2022 Jeep Cherokee Trail-hawk PTU from Transmission failed, and only has 68000 miles. I My warranty has expired, and cant believe they quoted me $5000 to replace this part of the Transmission. I was going online, and noticed this PTU issue is kind of popular with Jeep vehicles, and at the moment, my Jeep has been in the Service Center for a few days now, since I don't know what to do or how to pay this, and seems its best to trade it in, but I honestly now not sure on getting another Jeep, after looking at so many comments on issues.

NHTSA #11736878

My 4WD light came on my dashboard. I took my Jeep to the dealer and they said the PTU was blocked and has an internal mechanical failure. According to websites, this can cause the power train to stop, cause an accident or injury. I don't feel safe driving this vehicle. The dealer informed me that the part is back ordered and will take a year to come available. I live where there is heavy rain and snow weather and the 4 wheel drive feature is not working. This is not good for driving in these conditions.

NHTSA #11738148

When activating the left turn signal both the left and right turn signal indicators began blinking. I had to cycle the turn signal switch both right and left and then to off to stop both indicators from blinking.

NHTSA #11719377

The contact owns a 2022 Jeep Cherokee. The contact stated that the right turn signal fails to remain engaged intermittently. The failure had become more frequent as time progressed. The vehicle was taken to the dealer for another matter, and the owner was also informed about the failure. The dealer confirmed there was no recall attached. The vehicle was not repaired. The contact 24V239000 (EXTERIOR LIGHTING, STEERING) expressed the same failure. The manufacturer was informed and confirmed that the VIN was not included the build date was 2 weeks out. The manufacturer referred the contact to the nhatsa hotline ot file a safety complaint. The failure mileage was approximately 29,000.

NHTSA #11738697

The contact owns a 2022 Jeep Cherokee. The contact stated that while the vehicle was parked in humid weather, the headlights were foggy, preventing adequate illumination. The dealer was made aware of the failure and related the failure to Technical Service Bulletin: 23-029-23 (Headlamp Condensation Clearing Procedure) however, the vehicle was not covered under the TSB. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 525.

NHTSA #11511057

The contact owns a 2022 Jeep Cherokee. The contact stated that while driving at 60 MPH, another vehicle failed to stop at a stop sign and merged into oncoming traffic; as a result, the contact crashed into the vehicle. The contact stated that the air bags did not deploy upon impact. A fellow motorist, who witnessed the accident, assisted the contact by helping her into the front passenger seat and driving her vehicle off to the shoulder of the highway. The contact called her parents to the scene of the accident, and she was taken to the hospital. The contact was given an X-ray and was treated for tissue swelling around her neck, collar bone, and chest; the contact also suffered light bruising around those same areas. The whereabouts of the other driver were unknown. A police report was filed. The vehicle was towed from the scene to an independent tow yard, where it remained in their possession. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 105,000.

Reportado presuntamente: 1 lesión (según lo reportado a NHTSA). NHTSA #11709204

The contact owns a 2022 Jeep Cherokee. The contact stated while at a four-way intersection, another driver made a left turn at 30-40 MPH as a result the contact did not have ample time to stop and crashed into the front passenger side of the vehicle causing it to turn 180 degrees during the impact. The air bags did not deploy. The vehicle was towed to an impound lot. A dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that he sustained injuries on the right leg, right shoulder, and a knot of his head on the upper left side and his wife sustained injuries on the right side of her chest and stomach that required medical attention via the hospital. A police report was filed. The manufacturer was not notified of the failure. The approximate failure mileage was 18,100.

Reportado presuntamente: 2 lesiones (según lo reportado a NHTSA). NHTSA #11632447

Battery went dead after 4 days of being parked. Preceded by car not charging fully after driving. Dealer had to replace battery at 60,000 miles with no other fault detected. After market battery did not fix problem. Needed to be replaced by OEM battery. Still noticed not charging fully after driving. High current drain while off and parked detected. One dark night noticed dash screen came on with no key around the car then went off then cycled back on. All car modules did not shutdown. Suspected Uconnect app needed to be updated or was corrupted. Later Bluetooth would not connect to phone so I could update the program. Called Uconnect and technician said it could only be updated by dealer. On-line noticed this is a very widely reported problem that batteries are going dead for no apparent reason. Causes many other systems not to function like AntiSkid braking. Due to low battery voltage. No recall has been issued on this vehicle to make it mandatory for the manufacturer to correct the deficient software that won’t allow the modules to shut down when the vehicle is off. Associated trouble report and fix. 2024 WL/WS/DT/JL/JT/GG/GC/DJ/D2 (Includes PHEV Variants) 2023 WL/WS/DT/GG/DJ/D2/DD/DP – Battery Drain after UCONNECT activation Removing the TBM Fuse will resolve the IOD. This is a known issue and is under investigation. Part replacement will not resolve this issue. Refer to SOL S2408000010 for more information.

NHTSA #11737431

Today May 20, 2024 we called the NHTS to inform that we did received the notification from the manufacturer indicating that there is indeed an important safety recall which can cause a vehicle crash without prior warning. In the same letter the manufacturer states that The remedy for this condition is currently unavailable. When asking about what is considered a reasonable amount of time to solve this issue we were told that around July 20, 2024 we should expect a letter with the official findings. We are just writing this report to show that we are aware of the situation and awaiting the official resolution.

NHTSA #11591612

While stopping at a light, the car will just stall. While driving, the car will stall. This is all a safety issue, especially at night when the car stalls and you have no lights or any way for anybody to see you.

NHTSA #11559803

While driving on active roadways (including major highways during rush hour, a major downtown city at intersections with crosswalks during rush hour, and while exiting a parking garage), the vehicle suddenly stops, sounds a brief alarm and flashes one of 3 error messages on the dash board ("Shift to Drive", "....to shift", "...vehicle must be stopped"), while the "D" on the dashboard and the shifter flash (with the vehicle still in the "Drive" position). On one occasion, an additional message requested to turn the vehicle on. To resolve the issue in the moment, the vehicle must be shifted up to "Park", then brought back down to "Drive". Once returning to back to the "Drive" position, the vehicle resumes operation. The auto start had been turned off for at least most of these events. The stopping while actively driving has happened on 5 separate occasions and has been brought to 2 different Jeep dealers on 3 different occasions (totaling approximately 2 weeks) to try to identify the issue. Both dealerships have been unable to replicate the malfunction and have been unable to identify an error code. There has been no advisement by Jeep Corporation other than to keep driving the vehicle and video record the event if it is safe to do so (I was able to obtain 2 videos). The events have happened in the months of June, November, and December, and in the morning, mid-day, and afternoon, and when both accelerating and decelerating. There does not appear to be any particular condition preceding the failure. A vehicle suddenly stopping on the highway places myself and others on the road at risk of a serious accident, as does the vehicle failing at an intersection in a major city. There was a large tractor trailer behind me honking his horn during the first event, etc.

NHTSA #11563165

I am submitting this complaint regarding a persistent and unresolved issue with the left front axle of my 2022 Jeep Cherokee X, which has been present since the day I purchased the vehicle new. Shortly after purchase, I brought the vehicle to the dealership due to a noticeable clicking sound coming from the front end. The dealer retained the vehicle for several days but stated they were unable to identify the source of the noise, although they indicated that a repair had been performed. Immediately upon leaving the dealership, the clicking sound was still present. I returned the vehicle, at which point it remained in their possession for approximately one week. During that visit, components in the left front end were replaced. Approximately one year later, while pulling out of a driveway under normal driving conditions, the left axle failed completely. The vehicle had to be towed back to the dealership, where it remained for another week. I was informed that the CV joint had been replaced. Now, roughly one year after that repair, I brought the vehicle in for a routine oil change. During this visit, the service manager showed me that grease is actively leaking from the same left front axle. I am also once again hearing the same clicking noise that initially prompted my first visit. This vehicle has low mileage, is driven approximately six miles per day, and is used primarily for local driving. It has never been used off-road and has not been subjected to any abnormal driving conditions or impacts. Given the repeated failures involving the same component, despite prior repairs, I am concerned about the safety and reliability of this vehicle. Additionally, this ongoing issue has significantly diminished the vehicle’s value, making it difficult to sell. I am extremely disappointed that a vehicle of this age and usage history continues to experience recurring axle failures without a lasting resolution.

NHTSA #11733747

Heated steering wheel suddenly became too hot with no adjustment option. Minor burning on hands. Turned off the function. Driver heated seat suddenly became too hot, turned down to low but still too hot, caused burns requiring medical attention.

Reportado presuntamente: 1 lesión (según lo reportado a NHTSA). NHTSA #11708613

The vehicle stalled at a busy intersection during heavy traffic hours. No watnings or signs that could've prevented the incident were indicated by the vehicle. 911 was called in to aid in the traffic incident. Call [XXX] from Laredo Police department. Vehicle was pushed by the Police Officer and myself to a near by parking lot where the vehicle was towed to the dealership. Dealership experts noted leaks on some parts of the engine due to britle gaskets and the major mechanical failure was due to a faulty fuel pump. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11695841

The car has over 18000 miles, in March 2025 we noticed a rattle at the right front area while going over rough roads. we took the car to the (Dealer Cerritos Jeep) and were told that the right front strut was (Broken ?) and it was under warrantee. Then was told the strut was out of production and it would be May 30 before they could get the replacement, May 30 was told that the all the parts did not arrive, we left the car there June 23, June 24 they said the design had changed and needed to get more mounting parts to install it. today we pick the car up QUESTION: I was taught that when replacing an suspension you don't replace just one, you replace two! my research says that it is still a practice today. The dealer is replacing only the right Strut, we are concerned the we have one questionable strut with 18000+ miles on and is in some way mechanically different then the new strut. The dealer stands on just replacing the one strut

NHTSA #11669665

We have 2022 Jeep Cherokee. The passenger visor falls out of the case hole causing a visual safety issue. This defect is casued by a poorly designed clip. The cost of the clip if over $950 with a total cost of $1025.73. We went to the dealership (Courtesy Chrysler Dodge Jeep Ram of Superstition Springs Mesa Arizona 85206) and apparently it's a consistent problem with many of the Chrysler vehicles. This issue is needs to fixed with a manufacurer recall. Spoke with service agent Tommy who agreed this is a problem. 480-830-8001 I current have pushed the visor stem back into place but it will not stay in place

NHTSA #11661782

The vehicle makes a "pumping" noise when starting to acquire cruising speed. The noise started after the front brakes had to be replaced a few months after the purchase. Before the installation of the new brakes it was just fine. The car has been checked for this noise about two times already but the noise being intermittent is not always present when being checked. There has not been any warning lights or messages.

NHTSA #11591568

The contact owns a 2022 Jeep Cherokee. The contact stated that while driving at 35 MPH and taking an exit ramp, the parking brake engaged without driver input. The vehicle stopped and stalled. The vehicle failed to restart. The vehicle failed to shift into neutral. The contact attempted to jumpstart the vehicle, but the vehicle failed to restart. There were no warning lights illuminated. There was an unknown message displayed. The vehicle was towed to an independent tire and auto center. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 105,000. The VIN was not available.

NHTSA #11584399

Smell antifreeze occasionally and have had to add occasionally. Car only has 18,085 miles. 2022. Spoke to my mechanic and he said it could potentially be a bad oil cooler gasket or a cracked manifold. Have smelled this for at least a year or longer

NHTSA #11689509

On [XXX], we were traveling from Seattle to Portland on [XXX] in my 2022 Jeep Cherokee Trailhawk with the cruise control set at around 75 mph. Suddenly the emergency collision braking system applied and all of the lights on my vehicle lit up. While the braking system was being applied the cruise control was simultaneously applying gas resulting in the vehicle RPM redlining on multiple occasions. Fortunately, the weather was good, traffic was light, and I was able to maintain control of the vehicle to pull over once a vehicle in the slow lane passed. When stopped the engine light was on, along with an alarm for loss of electronic stability control (ESC), and an alarm for brake service. After clearing the ESC alarm by restarting my vehicle multiple times as indicated in the owner's manual I tried to operate the vehicle. However, the vehicle would not move properly in to drive (noise and felt like the brake was applied). We then decided to contact Jeep roadside assistance for an emergency tow covered by the warranty. We towed the vehicle to the nearest Jeep dealership which was closed for the weekend. On Monday, the dealership informed us that the power transfer unit (PTU) had failed and would need to be replaced. Regarding additional mechanical damage, a determination could not be made until the PTU was replaced. On Tuesday, the dealership advised that the PTU was on an engineering hold until March 20th as the part was now being produced by a new vendor. At this time it appears my vehicle will be inoperable for more than a month until the part is released from the engineering hold. I am concerned that PTU failure is a serious safety defect similar to what has occurred in past model years of the Jeep Cherokee. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11575065

In late November 2023 I noticed my fuel economy dropping a lot, from 27-29mpg to 22-24mpg. And, soon tailpipes were accumulating a lot of soot in tailpipes and soot was coming out of end of muffler. I took to JEEP dealer in Palestine, TX. See invoice uploaded. Service advisor couldn't find any bad codes. He wrote some guesses as to source/cause of problem & suggested using more expensive, higher grade of gasoline. He said to try some catalytic converter cleaner, also. Seems, he thinks the braking system may be causing soot troubles. This soot problem will cause injector, spark plug, catalytic converter expenses in future! And, I have to spend much more for gasoline? I think main control module is defective and is missing computer code to properly detect this problem or is intentionally designed to ignore the cause of the excessive soot problem. It is not normal to have soot in a new vehicle!!! I've worked on vehicles since 1950s until US Government mandated electronics made us weekend mechanics obsolete. I've seen soot in old cars, pickups, tractors, other engines; but in a properly running newer vehicle. Maybe rings are bad in this engine. Maybe sensors need to be replaces but main control unit is designed to ignore soot producing part(s). Maybe sensors do not work properly especially in cold weather and causes a too rich gasoline mix in engine. But, dealers only obey what codes tell them. This sounds similar to the VW scandal where VW intentionally made software that could evade emissions control tests. JEEP has made soot problem disappear whereby sensors do not see soot being produced by V6 JEEP engine because main control unit software code has been written to do such: EVADE DETECTION THAT CAUSES NO ENGINE LIGHT ERROR NOTICE IN DRIVERS DISPLAY AND NOTHING IN DEALERS INSPECTION/DIAGNOSIS SOFTWARE. HEAVY SOOT NOT DETECTED BY JEEP's ENGINE SENSORS AND MAIN CONTROL UNIT? In person can see more soot, photos don't show 3D depth as it really is.

NHTSA #11567608

While driving the Jeep dashboard flashed multiple error messages re: power steering failure, forward collision warning off, etc.

NHTSA #11533515

Vehicle is making emergency brakes at anytime on highway even without a vehicle in front to set off the sensor - causing vehicle to slide and go off road - the screen is over heating and snells like it’s burning

NHTSA #11523140

Your website has some trouble & won't accept my jpg files. First time to see this. I use cruise control all the time on 3 vehicles I own. But, this JEEP has a strange problem that is not safe. Almost all vehicles I have driven with cruise controls will exceed set speed by 1~3mph while going down a steep hill. But my JEEP will exceed by 5~7mph on steep hills. I have turned off cruise control when it didn't control speed and drove manually for a while, then used cruise control again. If I set at 70mph, often speed will increase to 75~77mph going downhill; then brakes will engage strongly (hard braking) and JEEP will quickly go below 70 mph. JEEP will brake hard, go to or below 70mph then speed up some then brake hard again! Two-three times I had 18 wheelers behind me going down steep hill when I was using cruise control, JEEP quickly reached 75~77mph, then suddenly brakes clamped down with a lot of force and big trucks had to hit their brakes hard and were not far from my rear bumper. I do watch in rear view mirror often when driving. There are a lot of hills in my area of East Texas. I also watch out for smaller vehicles also when I use cruise control, especially going downhill. I took JEEP to a dealer Jan. 24, 2024 in Palestine, TX 75801 to check excessive carbon SOOT in tailpipes, coming out of muffler. And, I told service Mgr. about bad cruise control braking. They did nothing. Now, see Elliott JEEP dealer Service Invoice [XXX]. Dealer wasn't interested in looking a cruise control problem. He checked only excessive soot problem and maybe did a multipoint inspection. Also, this JEEP couldn't possible pass an EPA emissions control. I THINK THERE ARE SOME REAL DEFECTS IN MAIN CONTROL MODULE!!!! DEFECTIVE SPEED OR CRUISE CONTROL. DEFECTIVE AIR/FUEL SENSOR CONTROL MAKING A LOT OF SOOT. DISPLAY DEFECTIVE FOR GASOLINE & TEMPERATURE GUAGES IN DISPLAY. In 2023, I told different dealer about cruise control trouble and he didn't check anything, either. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11567587

The contact owns a 2022 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle independently shifted into manual(M) mode without warning. The failure caused the vehicle to hesitate while depressing the accelerator pedal. The contact also stated that the Select-Terrain Traction Management System for the 4WD failed to operate as needed. Additionally, the contact stated that the turn signals, instrument panel, and key fob and other unknown electrical system failed to operate as needed. The vehicle was taken to the dealer on three separate occasions, but no assistance was provided. The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was 300.

NHTSA #11533650

New car after 1000 miles when I put it in reverse to back up the car, once I press down the brake pedal it making loud dada tapping noise, I brought it back to dealership 3 times and never been fixed, 2nd time they change the front rotors and noise is gone for 5 days, then tapping noise back again, some times when on D driving mode when slow down on traffic light speed down to 5-10mph, some time can hear that noise too. I also try to bring to different dealership to get this fix but when reception hear is tapping noise in reverse then told me schedule only available after 2 month and ask me should bring it to where I bought it from, so I strongly believe manufacturer and dealership they all knows this issues but can not fix it, please have someone inspect this issue, if need my car please call me or email me any time, thanks, and my name is [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA #11514435

While on a road trip for the Thanksgiving Holiday on Interstate 95, the in dash information cluster advised me that the right turn indicator on the vehicle failed. Upon pulling into a service station and inspecting the vehicle it was confirmed that the right rear turn indicator had indeed failed and would no longer illuminate. In addition to the failure of the turn signal the Lane Departure features of the vehicle were then disabled. When taking the vehicle in for service on the week of November 28th, I was advised that there was a known issue with water infiltration in the housing. The manufacturer of the vehicle is aware of the issue and has a 45 step process to diagnose the problem. As of today, December 16th, I have been unable for a dealer to obtain and install a replacement fixture to return my vehicle to road worthy operation. Florida Statutes govern the safe operation of motor vehicles on its highways and my vehicle currently violates Sections 316.155 and 316.610, preventing me from operating said vehicle on the highways of the state. I am unable to operate the vehicle lawfully on the roads but am still required to make monthly note payments on an vehicle in which I can not use legally.

NHTSA #11497693

Unknown The brake and gas pedal are so close to each other that when I switched from one to the other my foot scraped the brake pedal causing the car to stop or speed up. I am afraid to drive it. I paid cash($44000) for it. I notified the dealership and then had to come to the nursing home for rehab and have been unable to take it back so it’s sitting at my daughters house for over 6 mos. The dealership was emailing me frequently to come in and check out their cars but when I told them that I wanted a car for that one and I was afraid to drive it they quit corresponding with me. You have numerous negative reviews on it. I got it around 10/25/22 and am still in nursing home. Please advise. One man changed his out himself. The salesman(EvanI think) told me they didn’t have any Jeep grand Cherokees, what I wanted, then told me they did after I bought this one- a lie. I even suggested they pick it up themselves that’s when they guit messaging me.

NHTSA #11518445

Traveling in heavy morning traffic in inside lane at approximately 25mph, engine suddenly lost power with simultaneous ‘Shift to Park’ error message and brief flash of amber warning light on instrument panel. Vehicle would not accelerate when gas pedal pressed, engine only revved. Driver (myself) had to slam on brakes and quickly put car in P then back to D in order to get car to accelerate forward, narrowly avoiding multi-car collision from behind. Car is brand new ‘22 (owned only 6 days) with less than 600 miles total. Vehicle will be dropped off at dealership 9/11/22 for diagnostics.

NHTSA #11483861