Hyundai Santa Cruz 2025: Retiros, Quejas y Ley de Limón de California

Adaptive Cruze control will not allow use when wearing sun glasses. It will default out of cruze control causing driver distraction, eye strain from sunlight by having to drive while using Cruze control with out sun glasses.

NHTSA #11690758

The contact owns a 2025 Hyundai Santa Cruz. The contact stated that after a month of owning the vehicle, while attempting to start the vehicle, the Forward Collision Avoidance warning light and other unknown warning lights illuminated. The contact stated that the Forward Collision Avoidance warning light remained illuminated for approximately four miles and then turned off. The vehicle was taken to the dealer; however, no cause for the failure was found. The dealer suggested that the failure could be related to the camera. The contact stated that the camera was replaced. Most recently, the contact stated that after three weeks, the Forward Collision Avoidance warning light illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired after the most recent failure. The manufacturer was not notified of the failure. The failure mileage was approximately 2,000.

NHTSA #11711454

Since day one of purchasing the vehicle brand new, the Automatic Emergency Braking engages for basically no reason. The system is way too sensitive and will engage the brakes out of nowhere. This is very dangerous because the vehicle will come to a stop and it's only a matter of time when this happens and then get rear ended. Please address this issue, it's a major problem. Also, the Forward Collision Warning is way too sensitive too. Please have Hyundai fix these issues.

NHTSA #11650862

I can not disable the Driver Attention Warning (DAW) function on this vehicle. The "Take a Break" warning comes up at random times for no apparent reason. I understand the functionality but it often gives false warnings, distracting me from the driving task. This car needs to the ability to shut off the function, and, like other vehicles, set a time for setting the warning, i.e., every 45 minutes, hour, etc.

NHTSA #11699642

Consider taking a break warning triggers continually; sometimes as frequently as every other minute causing distraction during driving. It has occurred since purchasing vehicle. Dealership says can not disable.

NHTSA #11685527

The contact owned a 2025 Hyundai Santa Cruz. The contact stated that while driving at an undisclosed speed, a loud popping noise was suddenly heard coming from the engine compartment with no warning lights illuminated. The contact stated that immediately following the failure, the power steering and brakes became inoperable, making it difficult to maintain control of the vehicle. The contact also noticed smoke coming from the engine compartment and was able to forcefully maneuver the vehicle to the side of the roadway. Shortly thereafter, the front of the vehicle near the engine compartment caught fire. After the vehicle was pulled over, the check engine warning light and low oil warning light illuminated. The local fire department responded to the scene and extinguished the fire. The cause of the fire had not yet been determined. The vehicle was extensively damaged and deemed destroyed. No injuries were sustained and no medical attention was required; however, the contact stated that a cough was suffered due to inhalation of smoke and fumes from the fire. A police report was filed. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 7,738.

NHTSA #11736335

While driving at night I happened to notice that the headlights failed to illuminate the road sufficiently. Specifically, the truck was going downhill. As it approached the bottom and soon to go uphill, I noticed that there was a strict delineation in what was lit up and what was not. Being on a country two lane with no ambient lights and travelling at the posted 55mph I realized that I did not have enough distance to stop safely in the event that something be on the road ahead, e.g., deer. So concentrated is the light that it does not create any vertical illumination. (Picture travelling toward the bottom of a parabola.) I visited the Hyundai dealership in my area the next day. I asked that the headlamps be adjusted (raised) to extend the field of vision. The Service manager told me that there is no adjustment for my headlights. I explained my experience driving without adequate illumination. He did not offer any recourse other than to slow down. I have never had a vehicle that did not have headlight adjustment capability.

NHTSA #11724893

I was driving on a highway at 55mph at night today 3/1/2026 and all of a sudden the headlights, instrumentation lights, and computer display went out, very scary, the all turned back on about 1.5 seconds later.

NHTSA #11721312

The contact owned a 2025 Hyundai Santa Cruz. The contact stated that while fueling the vehicle, the fuel gauge became inoperable. The contact stated that the fuel gauge displayed a full tank while driving, regardless of the actual fuel level. The vehicle was taken to the dealer, where it was diagnosed that the fuel gauge sensor had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred after the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 5,045.

NHTSA #11694604

Make: Hyundai • Model: Santa Cruz • Year: 2025 • Trim: Limited • Mileage: 2600 miles • Date of Purchase: July 2025 Description of the Problem: I am reporting a safety issue with the Forward Attention Warning (FAW) system on my 2025 Hyundai Santa Cruz Limited, which unexpectedly disables Smart Cruise Control (SCC) during highway driving. The FAW system, which uses an in-cabin camera to monitor driver attentiveness, frequently misinterprets normal driving behavior—such as wearing polarized sunglasses or holding the steering wheel at the 12 o’clock position—as inattention. This causes SCC to deactivate abruptly, resulting in sudden speed changes that create a safety hazard, particularly at highway speeds (e.g., 65–70 mph). The issue occurs multiple times per drive, especially when wearing sunglasses, and persists even after attempting to disable FAW in the vehicle’s settings (Settings > Vehicle > Driver Assistance > Driver Attention Warning > Off). For example, while driving on [XXX], SCC deactivated without warning due to FAW detecting my sunglasses, causing the vehicle to slow unexpectedly and requiring immediate manual intervention to maintain speed. This has happened regularly, creating a risk of rear-end collisions or driver distraction. I contacted my Hyundai dealership and they stated that no software fix is available and the system is “working as designed.” Hyundai’s Technical Service Bulletin (TSB 25-GI-001H) acknowledges FAW issues with sunglasses and hand position but offers no solution. I also contacted Hyundai Customer Service (1-800-633-5151), but they provided no resolution. This issue is widely reported by other 2025 Hyundai owners (e.g., Tucson, Santa Fe) in online forums INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11680808

This is an ongoing safety issue with a 2025 Hyundai Santa Cruz Limited. The forward collision-avoidance system activates frequently and without cause during normal driving. The system will engage when another vehicle is simply turning, merging, or slowing down at a traffic light—normal, predictable situations where no emergency braking should occur. These unexpected activations create unsafe conditions, including one incident where the truck was rear-ended due to sudden, unnecessary braking. The issue has occurred more than 50 times over approximately eight months of ownership. The manufacturer has been contacted and stated that this behavior is “by design.” They advised having the vehicle inspected by a dealership, but the local dealership requires leaving the vehicle for diagnostics for up to two days and does not provide loaner vehicles. Because I rely on the vehicle daily for work, this has made inspection difficult. Online reports from other owners appear to describe the same issue with the same model and year. No warning lights, error messages, or other indicators appear before the system activates. I have adjusted the collision-sensitivity settings from high to standard, but the issue persists. There is no option to disable the system entirely. The component is available for inspection upon request.

NHTSA #11698749

-Brake pedal feels unsmooth in temperatures below 75-80 (mainly below 70) degrees as well as extremely noisy squeaking / creaking sounds accompanied. Inspection is always available. -I currently don't believe there is any safety risk to the issue I'm experiencing, but rather that it's unknown if there is one. I'm just being told there is no safety concern while also being told the issue I'm experiencing has never been heard or seen before on any previous model of Santa Cruz (that my local dealer has experienced). -The issue has been reproduced and confirmed by a dealer on my vehicle as well as on a brand new model sitting in the dealers lot that wasn't nearly as bad as my car, but similar noises at reduced volume could be replicated. -As far as I've been told from the 5 total visits I've had by 2 different Hyundai dealers, I was told 1 time that the pedal components were inspected and everything looked as it should (this was visit 1 of 5). -No warning messages or codes. Car was bought brand new (8 miles on odometer) off the lot and began having issues 2 weeks into ownership. Issue has been with the vehicle ever since (at the time of this message 14+ weeks and 1,500+ miles driven). -Overall, I was told rubber inside the booster is likely rubbing together or booster vacuum could be hissing air (or both together). Advisor at dealer could not definitively say whether or not noise would eventually "break in" as I was told to keep trying to do ("Go put on 5,000+ miles and come back if noise persists"). Advisor also stated because issue has never been seen on pervious years models, that it could maybe one day be recalled. Otherwise, I was told there is no fix that would be covered by warranty as well as he feared if they completely replaced all brake pedal / booster components, that the issue would just start over again.

NHTSA #11653345

While driving at highway speeds with Smart Cruise Control set during the day I put on sunglasses and the driver attention system turned off the system 6 seconds later. I repeated this event set several times at various speeds and driving conditions with the same 6 second failure result. I made the dealership aware of this and verified it with them in the vehicle. Apparently, system uses an IR camera to determine driver attention level via eye contact and does not work with most sunglasses. This seems to be a safety issue the dealership (or the manufacturer) should be the making the general public aware of.

NHTSA #11625321