Bmw X7 2023: Retiros, Quejas y Ley de Limón de California

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11617237

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while reversing out of parking space at approximately 3 MPH, the brake pedal was depressed to stop the vehicle to shift to drive; however, the brake pedal was difficult to depress. The contact stated that several unknown warning lights were illuminated. The messages "Reduced Braking Assist", "Parking Brake Malfunction", and “Service Required” messages were displayed. The contact stated that the vehicle stopped when the parking brake independently engaged. The contact drove the vehicle to a local dealer; however, the vehicle was not diagnosed or repaired. The failure mileage was approximately 37,000. VIN tool confirms parts not available.

NHTSA #11614246

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The local dealer and another dealer, East Bay BMW (4350 Rosewood Dr, Pleasanton, CA 94588), were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11614066

I ATTEMPTED TO HAVE SAFETY RECALL 24V-104(INTEGRATED BRAKE SYSTEM MALFUNTION) PERFORMED AT BMW DEALERSHIP BMW AUSTIN, 7011 MCNEIL DR. AUSTIN, TX 78729-7687 PHONE (512)343-3570 ON AUGUST 28 2025 AT 11;00AM WITH JASON SANTOSUOSSO. THIS SERVICE ADVISORY TOLD ME THE RECALL IS NOT COVERED, BECAUSE MY VEHICLE HAS 36,100 MILES-JUST 100 MILES OVER THE 36,000-MILE FACTORY warranty. HE INFORMED ME THAT BMW 'DENIED" THE REPAIR AND THA I WOULD NEED TO PAY $1900. OUT OF POCKET, (INCLUEDE OIL CHANGE $329), EVEN THOUGH THIS A FEDERAL SAFETY RECALL. AS PER NHTSA REGULATIONS, RECALL REPAIRS MUST PERFORMED FREE OF CHARGE, REGARDLESS OF MILEAGE OR WARRANTY EXPIRATION, REFUSING TO PERFORM A BRAKE-RELATED SAFETY RECALL DUE TO MILEAGE IS NOT ONLY UNREASONABLE BUT APPEARS TO VIOLATE FEDERAL LAW. THE VEHICLE REMAINS UNREPAIRED AND POSES A POTENTIAL SAFETY RISK TO MYSELF AND OTHERS. I AM REQUESTIG THAT NHTSA INVESTIGATE THIS DENIAL OF SERVICE AND ENSUERE THAT BMW ANT ITS DEALERSHIPS COMPLY WITH THE RECALL LAWS.

NHTSA #11684177

> Seller: RHollenshead Auto Sales Inc. > Auction Listing: [XXX] (Simulcast Live, Sale Date: [XXX]). > Violation: Auctioning 2023 BMW X7 (VIN: * [XXX] **) with **OPEN Recall 24V-104** (brake defect). > Law Broken: 49 U.S.C. § 30120. > Demand: Enforce repair. > Evidence: BMW VIN check confirms open recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11677912

I took my X7 to Habberstad BMW to have this brake safety recall done. The dealer said they do not have the parts available and have no ETA. I do not feel safe driving this car with the braking system not working 100% efficiency. I am on month 24 of a 36 month lease with BMW financial and I would like BMW to buy back this car and terminate my lease. This recall has been announced for a few months now and to not have a fix yet for a braking safety issue is unacceptable.

NHTSA #11614530

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11627496

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11622528

The contact owns a 2023 BMW X7. The contact stated while her husband was driving at an undisclosed speed, the automatic emergency braking system engaged while there was no nearby obstacle or vehicle. The vehicle was taken to the dealer, where the contact was advised that the forward collision avoidance system was sensitive and needed to be adjusted in the infotainment settings. No further assistance was provided. Additionally, the contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000. VIN tool confirms parts not available.

NHTSA #11619810

See attached document for complaint

NHTSA #11610118

See attached document for complaint

NHTSA #11610127

The contact owns a 2023 BMW X7. The contact stated while driving 45-50 MPH, the message "Unable to Drive" and SOS messages were displayed. The vehicle then came to a complete stop, almost causing a crash. The contact turned off and restarted the vehicle and the vehicle responded as needed, and the contact was able to drive to the residence. The manufacturer was notified of the failure and advised the contact not to drive the vehicle and to take the vehicle to the local dealer for assistance. The vehicle was towed to the dealer, where it was diagnosed that an unknown software update needed to be completed. The vehicle was not repaired. The failure mileage was approximately 5,858.

NHTSA #11512884

While driving on a highway the message power train malfunction appears on screen and engine shut off only allowing me seconds to coast to edge of road it was at night we could have been hit from behind we were able to push it further off the highway I tried restarting it over and over about 10 minutes went by it started we proceeded to get to a safer area then had it towed in to bmw dealership [XXX] then dealer called said fixed pickup on 9/10 they said it was a update problem I drove out went about 3 miles exact thing happened again and I was on a very busy city intersection with people yelling at me to go thru light I started and restarted about 8 times then I proceeded back to dealership scared to death they took the car back then it stayed this time for 21 days they said this time it was Valvetronic and Mechatronic totally 8,887.50 but under warranty my car only had 6,736 miles on it I have all the invoice if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11619682

See attached document for complaint

NHTSA #11610124

Driving south on I-65 during heavy rainfall with windshield wipers on “auto.” Windshield wipers failed and became stuck in vertical position (picture attached). Immediately could not see the road, and had to navigate in heavy rain from far left lane to emergency lane. Could have caused a major fatality given the lack of visibility with no windshield wipers during heavy rain. Windshield wipers remain stuck, and will not go back to resting horizontal position. Wiper motor will click like it wants to engage, but no result, so does not appear to be relay/fuse issue. No warning lights or any indication of a possible failure. Service apt setup to have issue looked at.

NHTSA #11532531

The vehicle has a glare issue affecting the side mirrors, which impacts visibility while driving. The glare appears to be caused by reflective chrome trim on the dashboard near the air vent, which reflect light into the side mirrors under certain lighting conditions. this creates a safety concern and affects my ability to comfortably and confidently operate the vehicle. the issue has been demonstrated to the dealership on multiple occasions, including prior to June 17th, but does not appear to have been fully documented or resolved. i have also observed similar reflection behavior in other BMW vehicles once pointed out, suggesting this may be related to design or materials rather than an isolated issue. "This occurs intermittently depending on sun angle/lighting conditions",

NHTSA #11745399

We are the original Owner of a 2023 BMW X7 with 17,500 miles. The past 2+ months the screen/display will go blank for up to 30 seconds while driving the vehicle. Obviously this is a serious safety issue. We took the vehicle for service where it was originally purchased at BMW I will say, this issue is very disappointing, scary, and disturbing. The vehicle was originally brought into service on 7/3 and no resolution for the problem has been presented as of yet. According to the Service Advisor, multiple software updates have been applied and the screen/display has been replaced twice, still no resolution. Brought back into Dealership on 7/23/2025 for the same repeated and dangerous issue Brought back again on 8/3/2025 for the same repeated issue. We were promised it was fixed. Drove the car 4 hours, and once again the screen/display went blank.

NHTSA #11681164

The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the brake pedal was depressed was depressed but required added effort in depressing the brake pedal. The contact stated that the brakes, and service engine warning lights were illuminated. The contact also stated that the vehicle lost motive power. The vehicle was towed to the dealer where it was diagnosed as a brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was made aware of the issue. The failure mileage was approximately 4,152. VIN tool confirms parts not available.

NHTSA #11599224

We are unable to sell the car because it’s listed as unsalable because of the recall and we are unable to drive the vehicle. BMW should replace the vehicle at their cost.

NHTSA #11614703

While coming to red lights or exiting the freeway I notice the brakes not braking while I press on the pedal. I have to push the pedal with extreme force to get it to stop. I was luckily able to stop it in time. My x7 braking systems reaction timing is not consistent, I feel like I am putting my family at risk if my wife is driving, or if someone else is driving and they cant hit the brakes with the extra force that the car requires sometimes. I have driven many car and have never had a car with inconsistent braking effort needed to stop.

NHTSA #11579918

See attached document for complaint

NHTSA #11610120

See attached document for complaint

NHTSA #11610123

See attached document for complaint

NHTSA #11610126

See attached document for complaint

NHTSA #11610128

On June 29th, 2023 at approximately 8:45 AM we were pulling into a parking space slowly tapping the brakes to slow and stop the vehicle. About 2/3 of the way into the parking stall around 3 or 4 feet from the curb, the vehicle actually accelerated while pressing the brake jumping the curb. We pressed on the brakes again and the car accelerated even faster crossing the sidewalk crashing into a building. We believe the brakes caused the SUA (Sudden Unintended Acceleration) accelerating the vehicle twice and the vehicle failed to apply the brakes. We believe this would've been caused by a computer error on the vehicle. We also believe the vehicle to initiate the two safety systems failed, Crash Imminent Braking & Dynamic Brake Support thus being able to avoid the accident. To the best of our knowledge, no warnings or alerts were displayed on the vehicle before the crash. We had BMW inspect the vehicle and no defective part was found and the black box indicated the vehicle was accelerating a few seconds before the crash. We do not disagree with this and informed BMW that the car was accelerating on it's own.

NHTSA #11537161

Our vehicle dies while driving down the highway, twice now in less than 30 days. I drivetrain and low-power warning came on, but the car died and wouldn't start. The obvious risk is that we were driving on the highway and barely avoided being in an accident as I tried to steer us off the road. The second time we were at a park. In both instnances, the temperature was over 100 degrees and my 3 and 5 year old both got sick from overheating. We were stranded in the middle of nowhere. The dealership said "it probably just overheated, we couldn't find anything" but assure us it won't happen again. It did less than 30 days later.

NHTSA #11534138

I have owned this vehicle for under 6 months. The brakes stopped working and have had to have car towed into shop now twice due to the car not being able to be started due to error codes. When the brake issues occured you would press them and it would barely stop and create a very unsafe situation.

NHTSA #11522298

The Soft Close feature of the car continues to close even if there is a hand or finger in its way, I crushed by thumb while getting out of the car. I am concerned about the safety of the feature especially if there are young kids in the car, the injury could have been much more serious.

NHTSA #11516235

On multiple occasions since purchasing my vehicle in 10/22 the lane departure warning system on my 2023 BMW X7 has detected a lane departure and self corrected the steering wheel causing the vehicle to swerve when the vehicle was safely in the lane. The most recent event being 3/31/23. Sewell BMW in Grapevine Tx has attempted to fix this issue multiple times with no success. As of today, 4/5/23, my vehicle is currently at Sewell BMW attempting to fix this issue. Sewell BMW has been provided with a photo of the error message from my vehicle detecting multiple lane departures and turning off the lane departure system in my vehicle. On 3/31/23 I confirmed with management and service that my vehicle “should not be doing this”. Per Sewell BMW, BMW corporate is now involved with this issue. This is a huge safety concern and has the potential to cause an accident, injury, or death if not corrected properly.

NHTSA #11515642

The contact owns a 2023 BMW X7. The contact stated while driving at an undisclosed speed, the contact received an alert to emergency stop the vehicle. The contact then stated that while attempting to stop the vehicle, she merged right when the ABS warning light illuminated and the vehicle jerked. Additionally, the contact stated that vehicle proceeded to perform as designed. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacture was not notified of the failure. The failure mileage was approximately 14,000.

NHTSA #11514650

The contact owns a 2023 BMW X7. The contact stated that after placing the vehicle in reverse with the back-up assist feature activated, the vehicle struck the other vehicle behind. The contact stated that the automatic brake assist feature failed to operate as designed, causing the vehicle to strike the rear tire of the other vehicle. There was no warning light illuminated. The contact depressed the brake pedal, and the vehicle was able to stop. There was no damage to the other vehicle. The dealer was contacted, and the contact was able to schedule an appointment. Additionally, the contact was concerned about water on the screen and a possible electrical fire after the vehicle had gone through the car wash. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by an authorized dealer. The failure mileage was 200.

NHTSA #11494736