2019 Volkswagen Jetta Wagon: Recalls, Complaints & California Lemon Law

Subject: Request for Recall Consideration – Ignition Switch Failure in Volkswagen Jetta I am writing to formally report a serious safety issue I experienced with my vehicle and to request that it be considered for inclusion in the existing recall related to ignition switch failures. On [XXX] while driving my Volkswagen Jetta, the vehicle suddenly experienced an ignition switch failure. This caused the engine to shut down abruptly, along with the loss of all dashboard power and controls, while the vehicle was in motion. An error message clearly indicated "Ignition Switch Failed." I immediately contacted Camelback Volkswagen and reported the incident. I was advised to bring the vehicle in for inspection. I brought the car to the dealership on September 8, 2025, and after inspection, they confirmed that the ignition switch was malfunctioning. The faulty part was subsequently replaced, and I paid for the repair out of pocket. During my visit, I mentioned the known recall for ignition switch failures affecting the same model vehicles. However, I was informed that my Vehicle Identification Number (VIN) is not currently included in the recall. Despite this, the issue I experienced matches the recall description both in nature and severity. Given the serious safety implications of an ignition switch failure while the vehicle is in motion, I respectfully request the following: Re-evaluate the recall scope to include vehicles like mine. Investigate whether other vehicles with the same ignition switch part number or serial are affected. Consider reimbursing the amount paid toward the repair charges, as this issue aligns with an existing known recall. I believe this is a legitimate safety concern that warrants immediate attention and formal investigation. Thank you for your time and consideration. I have attached the service report along with the paid receipt for your review and records. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11687195

I was driving my car when all of a sudden a message came up my dashboard saying “starter system faulty please service vehicle followed by ignition switch off safely stop vehicle “message . My screen , AC and everything turned black and had to merge to the curb and a car almost hit me. This has happened more than three times and it is not okay. There is currently a recall on the 2019 jettas with this specific problem but my VIN doesn’t fall in that even though it’s giving me the same exact problem. My safety is in danger and my car is showing exactly the same problem and message as the recall going on so it needs to be recalled so Volkswagen can fix the issue that is going on with my car.

NHTSA #11667783

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at an undisclosed speed in extremely hot weather, the message "Starter System Fault - Please Service Vehicle" and another message “Pull Over and Exit Vehicle” were displayed. The contact was able to continue driving to the residence nearby; however, the electrical system became inoperable. The failure recurred and progressively became worse. While attempting to make a turn from a complete stop, the vehicle stalled and failed to restart within two minutes. The message "Starter System Fault - Please Service Vehicle" was displayed. The weather was hot and the contact's [XXX] son was also occupying the vehicle at the time of the failure. The contact stated that the A/C was inoperable, and the doors were locked. The failure was a recurring failure while the weather was extremely hot. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11676181

Open recall under NHTSA Campaign ID 23V604000. When the interior of the car is too hot the ignition switch will fail causing the electrical system to shut down. My vehicle does not fall in the recall manufacturer range but it has the exact same issues.

NHTSA #11665929

Car shuts off after a few miles in the middle of the road. I live in Arizona. Mechanic stated the ignition switch is failing. Warning sign pops up- “starter system faulty please shut down vehicle” - electronics die immediately.

NHTSA #11669251

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at approximately 55 MPH, several unknown warning lights on the instrument cluster started blinking. The contact stated that the vehicle stalled. The contact stated that the brake pedal was difficult to depress, and the steering wheel was also difficult to turn. The contact stated that the Sheriff's Department towed the vehicle to an impound lot. The contact had researched online and related the failure to NHTSA Campaign Number: 23V604000 (Electrical System). The contact stated that the recall was associated with the VIN. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.

NHTSA #11663046

The ignition switch failed. Although VW had a recall for 2019 and 2020 Jettas for just this reason, the car was not included in the recall. When driving, the car warns starter system faulty and to pull over as the car will shut off. This happened on two separate occasions but was not diagnosed when first taken to the dealership 6 months ago. This time it was diagnosed but not covered by VW. I cannot get any information on how many other 2019 Jettas that were not recalled have had this problem. Any data regarding this would be appreciated. Thank you.

NHTSA #11650871

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at approximately 35 MPH, the “Triangle with an Exclamation Mark” symbol was illuminated. The contact drove the vehicle back to the residence. The contact stated that while pulling into the driveway the vehicle stalled. The contact was unable to restart the vehicle. The contact stated that prior to the failure the vehicle was repaired under NHTSA Campaign Number: 23V604000 (Electrical System). The contact related the failure to the recall and the repair completed by a local dealer. The contact was not able to have the vehicle towed to the dealer because the vehicle was unable to be shifted into neutral(N). The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The failure mileage was approximately 68,000.

NHTSA #11622480

When outside temperatures get too hot, the electronics on my car completely shut off. I turn the key and within 1 minute, the electronics shut off and the display reads a message stating "Starter system faulty. Please service vehicle". This is a hazard, as the brake lights shut off as well. This only happens when outside temperatures are hot. Furthermore, my car matches the year, model and even the specific ignition style as a current recall. However, the recall is VIN specific and my VIN is somehow not part of the recall.

NHTSA #11679771

During high temperatures, the electronics in my car will shut off after a few minutes of driving. I will receive 2 possible messages on the display. Sometimes it says, “Ignition switch off, safely stop the vehicle,” or “Starter system faulty, please service vehicle.”

NHTSA #11732350

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 MPH, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "Ignition Switch Off - Safely Stop the Vehicle" and "Starter System Faulty - Please Service Vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "Starter System Faulty - Please Service Vehicle" was The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 MPH, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "Ignition Switch Off - Safely Stop the Vehicle" and "Starter System Faulty - Please Service Vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "Starter System Faulty - Please Service Vehicle" was displayed.

NHTSA #11607694

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 10-15 MPH, the vehicle lost power steering functionality, and the electrical system shut down and the vehicle stalled. The message "Ignition Switch Off - Safely Stop the Vehicle" and "Starter System Faulty - Please Service Vehicle" were displayed. The contact was unable to pull the side of the road. The contact was able to restart the vehicle; however, the vehicle shut off again within 5-15 seconds of driving. The message "Starter System Faulty - Please Service Vehicle" was displayed. The contact stated that the failure recurred intermittently. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V604000 (Electrical System), which the contact related to the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 89,000.

NHTSA #11607000

Very similar to Recall #: 28H7 of VW. Was driving in hot temperature and dash displayed warning: "Starter system faulty. Please service vehicle" after a warning sound and message "Car Ignition Off. Please stop vehicle for safety." After this, all my electrical went out (from dash to blinkers to head lights to tail lights). However the car could still accelerate and brake.

NHTSA #11605733

This is the third occurrence of the vehicle engine shutting off without warning. Each time the instrument cluster displayed "Ignition switched off. Safety stop the vehicle" and "starter system faulty" warnings. After the first occurrence (see detailed report submitted on 07-12-24, NHTSA ID # 11601511) the vehicle was taken to a VW dealership on 07-12-24 in Albuquerque, NM. A detailed account of the problem was explained to the dealership and how all the symptoms matched the documentation on active Volkswagen recall #23V604000 (28H7). The dealership immediately said that even though the vehicle was the same year it was not part of the recall, and it would not restart if this was indeed the problem. We completely disagreed on this account as the problem as stated in the Volkswagen recall was related to a polyfuse which by design opens when heated and closes when it cools down. The dealership diagnosed the issue as electrical and replaced the battery ($400) and declared the problem fixed. On 07-30-24 and 07-31-24 vehicle experience same issue as occurred on 07-11-24. Each time the vehicle was parked in +100 F ambient conditions. Vehicle initially starts and when leaving parking lot, the engine suddenly shuts down. Instrument cluster displays same warnings "ignition switch off" and "starter system faulty". Attempts restart the vehicle are unsuccessful, but it appears after the interior of the vehicle has cooled sufficiently it finally restarts and continues to run. Please look into this issue. I see two recently reported issues occurring on 2019 Jetta's that the VIN is not included in the recall. It is not a coincidence when all the symptoms EXACTLY match those in the active Volkswagen recall. Volkswagen should not wait for a body count before action is taken, it is a known problem that is occurring outside of the initially identified recall. Once again this has the potential to result in a dangerous crash if the vehicle should shut itself off without warning.

NHTSA #11605755

On 07-11-24 vehicle was started after sitting in parking lot. When driving vehicle in parking lot the vehicle engine suddenly shut off. Instrument cluster initially had "ignition switch off" then a second warning light showing "starter system faulty". The vehicle was restarted several times and the engine continued to shut off and display "starter system faulty". A short time later the vehicle was restarted and continued to run. At the time outside temperatures were in the high 90's with the indoor car temperature significantly higher as it was parked. A quick internet search revealed active Volkswagen recall #23V604000 (28H7) issued 08-29-23. Volkswagen was contacted on 07-12-24 and at the current time are not recognizing this vehicle as part of the recalled group. I was given case #06334060 for this call. The vehicle is experiencing the EXACT symptoms as stated in the recall notice. The vehicle is in the same year/model as the vehicles in the active recall. I believe that the current recall has not correctly identified all affected vehicles. This has a high potential of resulting in a dangerous situation as the vehicle shuts itself down with no warning.

NHTSA #11601511

The ignition switch failed while vehicle was in motion. Engine stalled and the electrical system shut off. There is currently a NHTSA recall on this vehicle (NHTSA recall 23V604, 2019 Jetta manufactured between Sept. 3, 2018, and Dec. 21, 2019) however Volkswagen says our VIN number is not included in their recall (VW recall number 28H7)

NHTSA #11612422

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving approximately 25 MPH, the vehicle made an abnormal beeping sound. The message "Faulty Ignition Starter" was displayed, and the vehicle shut off. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts and continued driving; however, the failure recurred while driving. The contact stated that the failure had recurred several times while driving. The vehicle was towed to the dealer, where it was diagnosed that the ignition switch had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 23V604000 (Electrical System); however, the dealer and the manufacturer informed the contact that the vehicle could not be repaired under the recall because the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 83,000.

NHTSA #11592803

The incident occurred twice the first time the car stopped in the intersection and a notice came up with ignition failure; start vehicle engine: have vehicle serviced. All the electrical systems shut down except for the radio. No lights, monitor, turn signals, everything shut off except the engine kept running. I changed all the spark plugs but that did not solve the problem. When it gets really hot here in Vegas the cars ignition just fails. They have recalled 47,000 of these 2019 Jetta's for this problem but not mine. They want me to dish out money for something that is obviously their problem.

NHTSA #11588967

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 35 – 45 MPH, the instrument cluster went blank, and the “Safety System Failure - Stop Vehicle” message was displayed. The contact stated that the A/C, radio, and hazard lights became inoperable. The contact pulled over and stopped the vehicle. After five minutes, the vehicle was restarted. The vehicle was taken to the local dealer, where it was diagnosed that the ignition switch had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V604000 (Electrical System). The manufacturer was informed about the failure. The failure mileage was approximately 72,413.

NHTSA #11583982

The contact owns a 2019 Volkswagen Jetta. The contact stated that while starting the vehicle, the message "Please Check Starter System" was displayed. Additionally, the engine overheated, and the instrument cluster gauges were inoperable. The contact stated that the failure had been recurring. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V604000 (Electrical System), which the contact related to the failure. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 43,776.

NHTSA #11596186

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11567286

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11565181

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11564215

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11561067

The contact owns a 2019 Volkswagen Jetta. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. The contact was able to jumpstart the vehicle, after which an error start and stop message was displayed. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V604000 (Electrical System). The VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 45,000. VIN tool confirms parts not available.

NHTSA #11554226

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11553859

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11553035

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. The low battery warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V604000 (Electrical System); the VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. VIN tool confirms parts not available. The failure mileage was 18,000.

NHTSA #11554427

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at various speeds, the vehicle suddenly turned off. During the failure the message "Ignition Switch Failure" was displayed. The cause of the failure has not yet been determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 23V604000 (ELECTRICAL SYSTEM). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 90,000.

NHTSA #11658500

See attached document for complaint

NHTSA #11581996

Both times the shut down occurred it was over 80 degrees in the car at least. At least a week ago and then yesterday October 22nd. The car would start like normal but a few seconds later it would say "Please check the starter system" and then all the electricals would go out no ac, nothing on the dash, all the speedometers down to 0, but the car would still be running. But if you were to cut the car off you would just get the starter system message and it wont turn back on. The first time I took it to a mechanic and they couldn't find anything wrong, the next day I took it to VW and they also couldn't find anything in their inspection. I see the recall #23v604 and it sounds pretty similar to what's happening.

NHTSA #11551433

Starter system faulty message. Car shuts off when it gets warm. Shut down while driving on interstate.

NHTSA #11570077

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds the instrument panel displayed the message "Stop Vehicle”. The contact had approximately 2 minutes to turn off and restart the vehicle before all electrical functions failed, causing the vehicle to stall. If the contact was unable to restart the vehicle in a timely manner, the vehicle had to be towed. The contact took the vehicle to a certified mechanic who determined that the ignition switch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 35,000. VIN tool confirms parts not available.

NHTSA #11543253

The open recall on my vehicle regarding the ignition switch and polyfuse presents a serious safety risk to me and others on the road. The potential for engine stalling and electrical system failure creates a dangerous situation that could lead to accidents and injuries. Therefore, addressing this recall promptly and having the necessary repairs or replacements done is crucial to ensuring the safety of all road users.

NHTSA #11548725

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11553353

Ignition gets very hot, when I put the key in the ignition, it also gets very hot, car will run for a minute or so and then lose power. The car shut off could be very dangerous if going down the road. Warning to check starter system came on.

NHTSA #11539719

While driving the 5 miles to the store, we got half way there and an error stating "check starter system" and to find a safe place to pull over. The cars engine remained running, allowing us to get to a grocery store parking lot, but all other mechanical instruments died. Screen backed out. Not able to see speed, non use of signal or break lights. After sitting in the parking lot for a few minutes, we tried starting the car up again. It started back up with no issues. We decided to try driving it back home to see if happened again. After about 2 miles of driving, the same error and screen black out happened again. We were able to safely get home, taking back roads to avoid traffic. Extremely unsafe to not have working tail/break lights or even a speedometer. Since my mechanic was already closed for the day, we looked online to see if we could troubleshoot. Finding this is a known issue and many people arrive reporting heat seems to trigger the issue. It was 103 out yesterday. This is my teen son's first car. We have only had it a couple months and this is the first time this had happened. It's also the first time it's been THIS hot (if that is in fact a factor to this issue), since having the car. I can't believe how many complaints there are for this same exact issue, yet VW is not recalling this. This is a huge safety concern. Very disappointing that my kid saved his money for this car and now it is going to have to sit parked, till we can get it addressed, because I will not allow a new driver to be in this vehicle. Dangerous!!

NHTSA #11538563

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at an undisclosed speed, the instrument panel independently powered off and the engine was still running. The contact turned off and restarted the vehicle and the ignition system failure warning light was illuminated. The contact stated that the failure had occurred three times. The vehicle was taken to the dealer however, the failure was not duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 4,500.

NHTSA #11553874

The ignition switch for my 2019 Jetta randomly went out, while driving the vehicle in the middle of summer, temperature on dash read 111, I'm assuming this caused the ac and radio to go out, as well as the speedometer and other tracking system's on the dashboard to display as if the car was not on when the engine was still running. I have read online in several places that this is a common issue for the 2019 Jetta's and at this point the ignition switch failure should be treated as a recall.

NHTSA #11534455

I live in Florida where it is very hot - one day my car doesn't turn on and I get the notice on my dashboard that says "STARTER SYSTEM FAULTY. SERVICE VEHICLE". It wont turn on again. I searched the NHTSA website and it seems there is an open recall already, however for some reason my 2019 Jetta is NOT included, and the dealership refuses to claim it under recall. NHTSA Campaign Number: 23V604000 I am submitting this complaint to include this batch of 2019 Jettas also affected.

NHTSA #11609409

Driving on a highway when all of a sudden my car completely shut off and would not turn back on, had to sit in 110 degree weather with my children. everything was completely dead and we could not open the trunk to get our jumper cables.

NHTSA #11595087

VW Jetta should be included in the ignition switch recall. Problem started last year August on a trip out of state. After a day sitting in the hot parking lot on drive back car reported ignition switch failure and all electronics shut off and eventually the car shut off and wouldn't restart until the interior of the car cooled off. Once inside of car cooled down car was drivable again. Contacted dealer they stated they had not serviced another Jetta with this problem yet. They adivised to continue driving and see if problem occurs again. All winter (living in cold climate) it was no problem. In March as things warmed up problem occurred multiple times. Multiple occasions the car shut off in the middle of the road luckily no accidents occurred. Had car serviced at VW dealer, they were able to replicate problem and talked with VW field rep. who said to change the ignition switch. Since replacing the ignition switch my car has not had any issues anymore. I contacted VW Care and asked to add my car to the recall or reimburse my repair cost ($ 320) They refuse and insist that my car does not have the same problem as the recalled 2019/2020 models. I was fortunate that nobody hit me from behind when my car decided to shut off in the middle of a 55 mile an hour road. since the warning lights won't work when this problem occurs. This is a very serious problem and the remedy was to replace the ignition switch. I have the email conversation between the VW CARE rep as well as a copy of my repair bill. The last email I received from VW care states that my car is not part of the recall, that they can not add it to the recall and even though it presents with the exact same problem nothing can be done about it. Please let me know if you need any additional information Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11592978

when getting into the car the ignition switch failed to start 8 times. This happens every time I enter the vehicle where I live which is a cold climate. The recall is suspected only to affect the car in hotter climates but my car has been affected in the cold. It stalled while I was driving as well and I was able to turn the car back on. On the screen, it said failed transmission. This recall has been mailed to me 5 months ago and is still not yet fixed. I have been paying for my car on time monthly and am struggling to drive my car to the ignition switch failing. The car stalling did not hurt me and luckily no one was behind me. volkswagen has recognized the issue and sent out a recall in the mail but It's taking so long to fix and was not supposed to stall like this. the warning light was that there was failed transmission. my car has been inspected by Fitzgerald and they are unable to do anything about it because there is no remedy for the issue at the moment.

NHTSA #11566961

The contact owns a 2019 Volkswagen Jetta. The contact stated that while her husband was driving approximately 30–40 MPH, the vehicle stalled. The instrument cluster was blank. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

NHTSA #11569330

The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds the main computer screen displayed a warning advising the driver to pull to the side of the road due to the vehicle ready seize. The message also stated, "Check the starter". The main computer screen went completely black, and the vehicle stalled as a follow up. The vehicle failed to start after several attempts. The contact stated that the vehicle would start but cut off almost immediately. The vehicle started after approximately 30 minutes. The vehicle was taken to a certified mechanic who was unable to find the cause of the failure. The vehicle was taken to the dealer who was unable to find the cause as well. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the issue. The approximate failure mileage was 78,000. VIN tool confirms parts not available.

NHTSA #11551365

Starter Ignition failed on my screen as a turned on a street with oncoming traffic. Car shut down and engine stayed on. Has been happening when my car is sitting in the heat.Going to the dealership to get it diagnostic tomorrow.

NHTSA #11543016

The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving approximately 30-35 MPH, the vehicle failed to accelerate as needed and stalled. The voltage 1200 message was displayed. The check engine warning light was illuminated. The vehicle was jumpstarted. The vehicle was taken to an independent mechanic, who tested the battery and informed the contact that the battery failed to register. The vehicle was towed to the local dealer, where the battery was replaced. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number: 23V604000 (Electrical System). The failure mileage was approximately 88,822.

NHTSA #11553743

Car shut off while turning left. Display says check starting system. Car restarted

NHTSA #11534961

While driving the Please “check starter system” error and “ignition switch error” popped up and the dashboard died , AC died, no brake lights, no speedometer but the car kept running. There is no check engine light. I live in Texas where temperature is 105+ which could be the reason. This only happens if my car is sitting in the sun for hours, verses me driving it in the morning and then throughout the day. This is dangerous because I was on a busy highway, and should be a recall.

NHTSA #11534699

My VW Jetta 2019 car just stopped twice with “Check Starter System” error and failed to turn on right in the middle of the road which might have lead to some serious accident. Once on a light the steering and brakes both got locked and all the electrics (dash, radio etc) shut off and so had to somehow safely get on the side of the road and had to use the handbrake abruptly to stop the car which was a difficult situation. Tried turning on the engine again but it kept on giving me “CHECK IGNITION” switch and “STARTER SYSTEM” errors and all the electrical parts turned off including the engine. It could have been a fatal accident and calls for serious service negligence on VW part. I see so many complaints in different forums for the same ignition switch and electrical failure on 2019 VW Jetta models but never a recall from VW to fix the issue. That’s a big lapse in safety issue and Volkswagen should be sued for neglecting such life threatening damages which might lead to severe consequences like a fatal accident if car stops with no proper warning beforehand.

NHTSA #11534707

My car started fine, but turned off in the middle of my drive. I live in Las Vegas, NV so the extreme heat and a faulty car is very dangerous. There has been many issues with the ignition switch on the 2019 Jettas. Unfortunately the switch is on backorder.

NHTSA #11534165

MY Jetta is only 6 years old and has only 27,350 mileage when this issue happened. Low oil light came and took it to a Local Shop where they put it on a lift and saw oil all over the bottom of the car. The technician told me this car is not safe and you need to have it towed to VW and see what is happening. I had it towed to VW where I purchased the car. The technician removed the upper timing cover and found camshaft sprocket bolts backed out 1 and another one ready to come out, causing oil to leak out all over. When I asked the service manager what caused this, he had no answer. I also asked him have you ever seen this in any of the Jetta. He said he never seen this. I told the service manager that what happened to my car was a safety issue, due to a defect and workmanship from the manufacture or whoever assembled this camshaft. Their is research on it regarding the camshaft . This particular part has to be assembled correctly while assembling these bolts into the camshaft. If did not bring in my car to find out why I was leaking oil and my oil light was working. I could of had a serious problem harming myself and any passengers in my car, due to losing control of my car. My cost for the repair was $2,407.99 and no one would give me any compensation on my repair.

NHTSA #11689580

Started car in the morning to go to work and 20 minutes later heard loud clunking coming from engine bay. Pulled over and got towed. Upper timing cover was removed and found that screws from camshaft phasers had backed out causing issue. Issue was confirmed at German car shop. No prior problems. Mentioned at last service visit that a rattling was coming from the engine bay. Was told that it was normal. Googled issue and found multiple people complaining of same issue. Car has not ever had work done in that area. Seems like a failure of quality control in the factory.

NHTSA #11683100

engine stalling and cutting off while driving. unsafe while in heavy traffic.

NHTSA #11681729

Faulty started. Per your website, Volkswagen issued a recall for certain 2019 and 2020 Jetta models with traditional ignition keys(not push-button start) due to a faulty ignition switch that can cause the electrical system to shut down and the engine to stall, increasing crash risk. This recall, identified as Recall 23V-604 by NHTSA. My vehicle needs to be included in this recall.

NHTSA #11677090

1. The car started making a rattle noise from inside the engine. Immediately stopped the car and contacted a mechanic , discovered that the bolts holding the cam shafts became loose and were hitting the timing belt cover. Upon further research, the dealer wasn't aware of said problem, however there are numerous VW customers experiencing the same problem. 2. EVAP CODE. EXPERIENCING STRONG GASOLINE SMELL INSIDE CARS, AND CAR HAS THE CHECK ENGINE LIGHT ON. dealer is aware of the problem, they said is the EVAP canister purge valve defective, there's no safety recall on the problem. Car has 95,000 miles.

NHTSA #11672517

While driving, the car's electrical system failed and came to a complete stop. Identified as a faulty ignition switch by the dealer's service center. I contacted Volkswagen regarding the issue and provided NHTSA's campaign number of 23V604 for a recall on the 2019 Jetta's for ignition switch failure. Volkswagen took my information but stated the recall did not include my car based on the vin number. I am reporting it here to see if there are other Jetta owners who have reported the same issue. The case number with Volkswagen is #06375019.

NHTSA #11607212

Exhaust cam phaser cover bolt backed out. It hit the engine casing which caused the exhaust cam phaser to misfunction.disfunction. The car has not been checked by a dealer but is available for inspection.

NHTSA #11578161

I purchased 2019 Volkswagen Jetta RLine Turbo in 2022 with 30 something thousand miles with warranty. The car was and only serviced at Volkswagen dealership since purchased(oil changes, etc.). My daughter mentioned several times to the service people the coolant was empty and needed to be refilled they checked and said it probably do to the heat and use of AC. So we took car in for an oil change at 60,000-70,000 to a Volkswagen dealership in Tampa because oil light came on. They said that the engine oil had sludge all throughout the engine. How no way possible. The car had only been serviced at Volkswagen in Brandon were we lived since we purchased it. I couldn’t believe it. They had just serviced our car at Brandon location not even a month or so. They couldn’t find the problem is all I was told. I have spent over $3500 in 5 mths trying to have the dealership mechanics give us an answer. I spent $24,000 for this vehicle and doesn’t have 75,000 miles. They said it is a failure within engine! Help!!!

NHTSA #11611893

I have already submitted a complaint but today I am submitting another one because I see the vw 2019 jetta recall for ignition switch does not yet have a remedy and today I experienced my engine stalled and the engine light is currently on. This recall increases the risk of crashing which can cause harm and poses a threat to overall safety. A solution needs to be made as I have work and school and overall errands and now am worried about driving a vehicle with a life threatening recall

NHTSA #11555703

Starter System Faulty light came on. I believe there's an issue with the VW Jetta's starter system and A/C actuator.

NHTSA #11553313

Recall emmissions on the evap purge valve with hose assembly. I am having issues under this recall for the 2019 Volswagen Jetta only my VIN number is not included in the recall but I am experiencing the same code and issues. Volkswagen will not honor the recall because my VIN is not included on this overwhelming problem they have with this issue. Light has been going on and off for over a year.

NHTSA #11630358

The 2019 VW Jetta has a MASSIVE safety issue that is caused by the Andriod Auto feature/software within the vehicle. When driving (for about 45 minutes - 60 minutes) the Android Auto feature will shut off when a cell phone is fully plugged into the vehicle (via USB cable). Therefore, the Android Auto issue is fully unavailable for drivers. This is an absolute beyond massive safety concern because a cell phone is not 'hands-free' for a driver. This issue has been addressed online and it seems that there is no solution. Buying a new USB charging cord, software update, etc. This issue is caused by the internal system in the 2019 VW Jetta. Hope this makes sense. But please read articles found online. This issue needs to be resolved ASAP. Especially due to the fact that a cell phone is no longer hands-free, and the use of navigation (Google Maps) is no longer available. I am clearly not the only one with this issue with the vehicle. This HAS TO be investigated as this issue could cause an accident in the future, no doubt. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11628713

I purchased a new 2019 VW Jetta GLI. Since the first day I bought the car four years ago, whenever I call someone or receive a call, and my iPhone is plugged in to the USB socket to connect to hands-free calling, the person on the other end hears a very big echo and voice lag. 100% of the time this happens. I end up having to hang up and call just using the speaker on my phone because no one can stand the giant echo reverb they hear on their end. I have brought the car into a few different VW dealerships to have this fixed and they never fix it. I paid $500 to a local mechanic to have the entire hardware unit replaced with a new VW --manufactured unit and the problem still exists. I googled to see if other owners of a 2019 VW Jetta are having this issue and it appears to be a very, very widespread and persistent problem across the entire brand. VW has known about this problem for five years! They do not fix it ever. They need to be forced into fixing it by a government agency like you please! This is a safety and legal issue, since I am not able to use the hands-free calling feature in my car. It is illegal in my state to use a cell phone while driving unless it is a hands-free call. If you google this problem, you will find thousands of owners with this problem. Please issue a recall as it is a safety issue and a legal liability. Thank you! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11624811

I keep getting a message on my dash saying ONLY EXIT VEHICLE IN “P” Position. Please Service Vehicle.

NHTSA #11594628

There is a yellow triangle caution light keep coming up and it stated that I should park safely and please service vehicle. I think its the shift level causing that warning ️ to appear.

NHTSA #11595948

My starter and gear shift have been malfunctioning, the starter barely turns over and the gearshift sends out a warning to only exit the vehicle in ‘P’ position…

NHTSA #11613505

Unknown, there has been no remedy for this recall for more than a month

NHTSA #11549299

On hot days, has happened multiple times. At parking lot, car did not turn on first two attempts, finally when on, then electrical shuts off. Starter system faulty message service vehicle. Stuck key in and out, several attempts: Got car to turn on. Moved it to shade as electrical shut off. Once cooled turn back on. Other instance, while driving on highway the dasboard, gauges, electronics info system shut off. AC and Engine remained on. No turn signals availability. Happened during day time; I assume brake lights not working either. Pulled over, called dealer, said it's safety feature Temp Sensor when its hot outside car will shut off. Issue for months now. Prior to this P Position message yellow triangle exclamation point. Shifter moved bach and forth along with turning key ignition several time ( cooler weather period). May or may not be related. Service engine soon pops up. The Car always has oil changes, antifreeze, and filters up to date. Car has new battery. Alternator is working properly. No indication its the starter. Still having issue. I had car towed to VW dealership as I read about recall. Misunderstanding, they will not work on it as recall is not active. Key Ignition Switch: no solution status. I had car towed because the associate at VW stated it would be worked on and recall set for October 2023 to be honored. The solution is not to have car remain in shade, or wait for recall to be active. VW must be awareof issue: temp senor, ignition key switch/system and possible shifter. Not safe to at all. Cars can hit you during this event with no brakes, sometimes shuuting off or be left stranded.

NHTSA #11545315

“Please check starter system “ error popped up and the dashboard died , AC died but the car kept running saying please drive to safety

NHTSA #11533944

Door lock actuator is breaking and it’s a hit or miss on locking the door.

NHTSA #11536374

Car with 37540 miles check engine light came on, per the dealership the Evap purge valve and the fuel line needs to be replaced. It looks like there is an open recall “ Emissions Recall Code: 20CQ” for the same car but for some reason it excludes my car.

NHTSA #11612628

Check engine light is on. When it’s checked it says a fuel emissions leak. Code is cleared and then turns back on a month later.

NHTSA #11585481

-It is not pumping gas correctly, it started out as while I pump gas it will stop frequently. I brought it to the mechanic and they replaced the evap system canister & now (while pumping) it stops even more frequently than before. Now I can only pump about 3/4 full & when I get to "full" it overflows. -I believe it is a safety concern because it is the fuel tank system. -It is available for inspection. -The problem hasn't been reproduced, it has been confirmed that 2019 VW Jetta GLI, 2019 VW Golf Sportwagen's, as well as some Audi's have been recalled for this problem. Has been confirmed that this is how it starts out. -No, there were not any indicators or symptoms prior to the problem beginning. It first started at the end of January of 2024.

NHTSA #11583688

I had a recall on a fuel pump in the previous years. After that, if I was trying with about half a tank of gas and let’s say speeding up to get on the highway, the car EPC light would come on and say can’t go over 4000 rpm . Then my car would speed would be so slow. I told the dealership about this before. Heard nothing. It is dangerous because I can’t speed up going onto the highway. Now this it happens when the gas is a lil more than half a tank. My car will slow down when speeding up . Almost feels like a jerk back and sounds like it. Sounds like something is gonna break and drop out of my car. I try to keep my gas up to avoid this but mostly I can’t. Ever since the pump got repair and covered by warranty/recall.. this is what happens. I slowly have to accelerate and speed up my car . Now I have a canister purge leak from a hose crack and I have read recalls but it doesn’t have my affected. I believe all of this goes together and the dealership should be paying for this. Also, the EPC light does turn off once I stop somewhere and turn the car off and I turn it back on without even refueling the tank

NHTSA #11627879

refueling problems - early stopping of gas station fuel nozzles - then the fuel would spillback on me during the refueling at the gas station 4/10/2023 - early stopping of gas station fuel nozzles - remove and replace leak detection pump - evaporative emissions system and leak detection pump 7/27/2023 - continued early stopping then fuel spillback (very dangerous situation) during refueling - remove and replace gas tank - problems have not returned

NHTSA #11574152

The dashboard has light on with error message: Only exit vehicle in P position. Please service the vehicle. The light is on and off randomly during driving. Car is drivable even with the light on, but it will have the warning beep which is distractive for driver. There are multiple recalls from VW for other models/years with same error message. The gear shift sensor is malfunctioning in those recalls.

NHTSA #11615683

The contact owns a 2019 Volkswagen Jetta. The contact stated that while attempting to park the vehicle in a handicapped parking space, the vehicle failed to stop despite the contact's foot firmly depressed on the brake pedal. As the vehicle continued to move forward with the contact's foot depressed to the floorboard, the vehicle drove over the parking barrier, knocked over the handicapped post, and entered the sidewalk. The vehicle eventually decelerated and the contact managed to shift the vehicle into reverse(R) and regain control of the vehicle. The contact was uncertain if any warning lights appeared on the instrument panel during the failure. Despite the property damage and emotional distress suffered by both the contact and the passenger, no injuries were reported and no immediate medical attention was needed. A police report was not filed and the air bags did not deploy as a result of the failure. The incident was reported to the store manager. The contact was able to drive the vehicle back home without incident. The manufacturer nor the dealer had been notified of the failure. The vehicle had yet to be diagnosed or serviced. The failure mileage was approximately 66,000.

Allegedly reported: 2 injuries (as reported to NHTSA). NHTSA #11577941

My son, [XXX] , bought a 2019 Jetta on [XXX] from Westside VW in St. Louis Park, MN. It was marked as a Certified vehicle. On [XXX] the clutch started slipping. Later that day it gave out completely, and had to be towed to Westside. After service looked, they said that the clutch was burned out, and that this is a “wear and tear” item like tires so that he was on the hook for the entire cost of repairs, $3,433.16. When we pushed harder, they indicated that the clutch had actually been replaced just before [XXX] bought the car, when it had 43,111 miles. It failed at 52,829 miles. He has been driving manual transmission vehicles for around 15 years. I first handed down a 2000 Passat 5-speed that I bought new, and he drove that until it fell apart with around 150,000 miles and the original transmission. Later he bought a 2015 Toyota Corolla with a manual transmission, and drove that for over 80,000 miles until it was totaled in 2023. The point is that he is an experienced driver of manual transmissions. Westside claimed that he caused the clutch to wear out in less than six months and 9,718 miles. Clearly there is a problem with the vehicle if it needs two completely-new clutches in that period of time and low mileage. We are very disappointed and dissatisfied with both Volkswagen quality and Westside VW for not standing by their product. [XXX] is terrified that, despite his most cautious driving, the clutch will again fail in six months or so. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11573387

The steering lock has miraculously failed and several other individuals have made this complaint. VW advised this is a known issue but has not issued a recall to have this fixed. Instead, we are forced to pay thousands to fix their mistake when it came to manufacturing

NHTSA #11584364

When vehicle would be in heat of over 80 degrees, car would start, I would start driving, then an alert saying “Check Starter System” would occur and all electrics would shut off. Couldn’t use turn signals or anything. Happened a few times and my car would sometimes even shut off completely if it occurred as I was stopped/at a red light. Took it to a mechanic that said it was the ignition switch/relay that was overheating and causing the problem. So original ignition switch on the car was the problem while under warm weather.

NHTSA #11535160