2020 Tesla Model Y: Recalls, Complaints & California Lemon Law

The full self-driving (FSD) stopped working although it was fully paid for at the time of vehicle purchase. Along with that, the car stopped receiving/installing over the air software updates, the lane markings in the display disappeared, and the automatic cancelling turn signals stopped working (requiring me to manually cancel them). I took it to Tesla service and was told that the car needs a new computer at a cost of approximately $2,300. To answer the bullet points above: 1. The main vehicle computer malfunctioned. 2. I paid for FSD for the safety it provides - without FSD, the car is simply less safe in traffic. 3. The Tesla service center confirmed that the vehicle computer has malfunctioned. 4. There was no indication of any kind, until suddenly the FSD stopped working and I noticed subsequently that downloading/installing software updates failed, lane markings disappeared, and automatic cancelling turn signals stopped working requiring manual operation.

NHTSA #11715304

I had FSD engaged and the Tesla MY was navigating to my sister’s house in Falmouth, MA. My brother was in the passenger seat and witnessed the incident. The MY stopped on a road to wait to make an easy left turn onto another road. There was a vehicle in front of us waiting to make this same left turn. Another vehicle approached at high speed (my estimate is 60 mph) in the opposing lane. With the vehicle in front of me still waiting to turn, my Tesla abruptly pulled left and moved into the opposing lane about 10 feet before I managed to apply the brakes hard. The vehicle in the opposing lane swerved hard to their right to avoid a possible collision and continued on without stopping. It was overcast but not dark out. This is the worst I’ve seen during the past 3.5 years of driving this Tesla MY with FSD. Current FSD Beta version is v11.4.8.1.

NHTSA #11562889

This pertains to the new NHTSA recall 23V-838 that forces Tesla to issue an OTA update changing the use of autosteer and attention notifications. Prior to the new update, I would use autopilot to assist me while I change the climate controls or radio station. After the update, this would instantly notify me that I was not “paying attention” which I am. Eventually it would disable my ability to use auto steer. Large all screen in put makes it difficult for me to adjust basic amenities in the car such as climate controls and radio. Since the new update, I felt that my in ability to use autosteer to assist me has made this operation significantly less safe. Not being able to safely make inputs to the car infotainment has made it riskier. Being all screen, there is no tactile feedback to know where my controls are without looking at the screen. In addition, I feel that the additional more frequent notifications has become more of a distraction as I take my eyes off the road to look at the screen to see what issues I am running into. There needs to be a balance between constant notification and ability to control basic infotainment feature.

NHTSA #11562115

The contact's daughter owns a 2020 Tesla Model Y. The contact stated that while driving at various speeds, an abnormal, squeaking sound would emit from the vehicle without warning. The contact called the service center where they gave the contact an estimate for a diagnostic. The contact was also informed that the vehicle may be covered under a goodwill warranty. The vehicle several parts of the front control arm were defective and had caused several other defects related to the control arm. The contact was given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle remained in the service center's possession but had yet to be repaired. The failure mileage was approximately 48,000.

NHTSA #11736483

Experienced a loud clicking noise from front wheels. Took into Tesla service and the front lateral link bushings are torn. There was a recall in 2021 of some Model Y and Model 3 Teslas, but not all. I am concerned that my car and others should have been a part of this recall and that cars that weren’t inspected could be driving in a dangerous vehicle. Here is the recall number: 21V83500, SB-21-31-003. Alternatively, I am concerned that this is a safety issue on its own.

NHTSA #11623534

Brought the vehicle in for tire replacement and alignment on 08/15/2024. Right front tire was wearing on the outside. Tesla service technician found bolt had backed out and jammed on rear subframe. This caused vehicle to pull to the right and presented a potential safety issue. The bolt secures a link between the wheel assembly and subframe. Tesla service center claims that I must have had an accident or hit a pothole etc. The vehicle has not been involved in any accident or hard bumps. I suspect this is an assembly issue . A properly installed bolt would not come loose.

NHTSA #11609377

I brought the car to the dealership to work on the recalls that are all done by over the air download. The car is not receiving the updates so I brought the car to the dealership to force the download on their computers. They stated they will not do any work on the car without doing a high voltage inspection due to the car being salvage. The charge for the inspection is almost $1500. The recalls have nothing to do with the high voltage but they are requiring me to pay it before they fix the recalls.

NHTSA #11700137

Interior of glass roof - dangerously hot on sunny days, capable of causing burns. This problem has caused several family members including children to yelp in pain due to brief contact with the glass (heads meeting glass surface while placing children in car seat, getting in and out of car seat and hands brushing against glass surface). The temperature inside the tesla also far exceeds other cars I go into. This is easily reproducible on any spring/summer day. I understand there are cars with black paint that can get hot and you try to avoid touching that area. But if there is literally black glass above you in the interior that is not insulated, that is completely unavoidable and a constant hazard. There should be insulation provided standard.

NHTSA #11692642

In Summon Mode, autonomous driving, our car collided with another stationary parked car

NHTSA #11605031

On Tuesday, [XXX], around [XXX] returning home and in my driveway when the following happened. Pulling into the left side of the driveway because a utility van was parked on the right side of the driveway with the rear door and driver’s side door opened with no one in the vicinity. There was not enough room to go forward into the garage. I was almost at a complete stop with the intention of getting out of the car to shut the drivers side door. That was when the car sped up at full speed and turned to the right into the van and continued in the right direction into the garage. The car was headed to the right back corner of the garage smashing into paint cans, a freezer, sink and cabinets. I had no control over the car from the time the car sped up and smashed into the back of the garage and it all happened in a matter of a few seconds. The vehicle has been totaled by the insurance company. This incident was recorded in the vehicle’s computer. The police department was called the same day and a police officer came to the house to record the incident. The car was towed to Gerber Collision & Glass, 10491 Corkscrew Commons Dr., Estero, FL 33928, phone (239) 947-6050. The car computer system should have recorded the event. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11656833

On drives longer than 40 miles, camera faults cause cruise control systems to degrade in function and then when the faults are cleared, full functionality resumes without driver alerts. Side repeater camera feeds and rear camera feeds inconsistently load, or take an extended time period to load (10+ seconds). Tesla has confirmed that the autopilot computer (HW3) likely needs to be replaced, but this error/messaging is not directly accessible to the customer. The inconsistent failure behavior of the vehicle could easily lead less technical owners/drivers to incorrectly interpret how the car is behaving. The only message you receive while driving could be that 'cruise control is not available', and 'automatic emergency braking unavailable' with a message that the features may be restored later in the drive. My coworker has a 2022 Model Y and the same component failed on his vehicle and needed to be replaced under an extended warranty that was purchased from Tesla. I'm unsure how widespread the failure of this critical safety system is; we both purchased FSD and both had the same component fail and need replaced. I don't personally know others who own this vehicle with the FSD package to know for sure.

NHTSA #11633239

While driving at highway speeds (50mph-80mph), on 2 lane or 4 lane highways, in the day or night, in sunny conditions and overcast sky's, while using the cruise control (auto-pilot), the car will suddenly and unexpectedly apply the brakes. It happens between 8 and 10 times on every road trip, each way. Not only is it a shock to me as there is never a visual obstacle that seems to be causing the hard braking, but it is a dangerous safety issue to other motorists too. This has caused cars behind me to take evasive maneuvers to avoid a collision. Other motorists have mistaken this hard braking as me "Brake-Checking" them and very nearly cause a road-rage incident. I've had the car for about a year and have opened several service appointments with Tesla. Each time they close the case before the service appointment with a version of the reply "this is normal" and "there is nothing to repair". They also claim that the car will learn how the react next time by my reaction to the incident this time. I have reacted the same way (by pushing the accelerator pedal until it regains forward motion) each time this has happened in the 8-10 times on each of the 6-8 road trips I've made in the last year. Clearly, the car isn't learning anything from my reaction to the sudden and unexpected braking. My safety is worth my time to make them take this seriously as they don't seem to be concerned with my safety!

NHTSA #11527902

Odometer Fraud. The contact purchased a 2020 Tesla Model Y. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 78,823, but after driving the vehicle from the dealer's lot, the contact discovered through the vehicle settings that the actual mileage was 80,810. The dealer was contacted, but no resolution was provided. The dealer then updated the advertised mileage on the website.

NHTSA #11732358

On [XXX], I identified a severe and unacceptable loss of driving range in my 2020 Tesla Model Y (VIN: [XXX] , mileage: 59,127 miles). The vehicle now shows only ~180 miles of range at 100% charge, compared to the original advertised 316 miles — representing a ~43% loss of range. This degradation is far outside normal industry standards for EV battery health. This loss of range significantly impacts vehicle safety, as trip planning becomes unreliable and there is a heightened risk of being stranded on highways or in unsafe locations without charging availability. This could endanger both myself and other drivers, especially in rural areas or during extreme weather conditions. The issue has been repeatedly reported to Tesla, but they have failed to provide a technical explanation, battery replacement, or corrective action. Tesla service claims it is “normal degradation,” despite the magnitude of loss and the vehicle’s mileage being well below expected battery life thresholds. No warning lamps appeared prior to the loss of range. The problem is ongoing and reproducible — the vehicle consistently charges to ~180 miles of estimated range. I believe the battery is defective or has been subject to software-imposed range limitation. I request that NHTSA investigate this matter as it may indicate a broader safety risk or a systemic defect in Tesla batteries that could affect other consumers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11680014

The car locked my toddler inside his car seat because the 12v battery died died as soon as we put him in his seat and closed hid door. There was absolutely no warning before that battery had died, indicating that it was low. Because of the way a Model Y is designed, there is no mechanical way to open the door when the 12V battery dies. The toddler is incapable of manually unlocking the door from inside when the electrical button doesn’t work. This is a huge safety issue and can result in death of children if not resolved by Tesla

Allegedly reported: 1 injury (as reported to NHTSA). NHTSA #11617384

After installing Software version 2024.45.25.15 (Full Self Driving software 12.6.2) on my 2020 Tesla Model Y with Autopilot Hardware v3, I experienced unsafe behavior by the autopilot/automatic safety system. On my second drive after the software update, I was unable to engage the autopilot system. Two “Phantom” cars appeared on the full self driving visualization. One “phantom” vehicle was on the left side of the vehicle in my blind spot. A second “phantom” vehicle was shown about 20 feet ahead and 50 feet to the left of my vehicle. (See screen shots). When I attempted to turn left, the automatic lane keep and blind spot warnings took over and attempted to avoid the phantom vehicle. I was able to override the system, but it caused repeated alarms and attempts to move the vehicle back into the lane.

NHTSA #11637657

My Advance Driving assist (FSD for Tesla) stop working randomly. Adaptive Cruse control stoped working, forward collision stopped working. Backup camera randomly disconnect when parking. All of this happened right after a software update. I have contacted Tesla several times. They quoted me $2,666.96 to address the issue. Isn't this a Safety feature of the Car Specially when I paid $10,000.00 extra when I purchase the car to have FSD? All of the advanced driving assistance and collision warning stopped working as well.

NHTSA #11644775

ChatGPT Subject: Safety Concerns Regarding Recent Tesla Autopilot Changes (Campaign #23V-838) Dear NHTSA, I am writing to express my concerns regarding the recent required changes to Tesla's autopilot system under Campaign #23V-838. While I understand the importance of updates for safety, it appears that these modifications have had an adverse impact on the vehicle's safety and increased the potential dangers of driving. I urge the NHTSA to thoroughly investigate and address these issues to ensure the continued safety of Tesla vehicles on the road. Your prompt attention to this matter is crucial for the well-being of Tesla drivers and the public at large.

NHTSA #11561744

When I went to my local garage to have a wheel rotation and wheel alignment done, they discovered that my rear driver side break hose was leaking. They also discovered that the rear passenger side break hose was showing similar wear/damage. I had the car towed to Tesla repair center because the replacement parts were backordered for the local garage. At the Tesla repair center, I asked if this was a potential build quality issue or something else, which they couldn't answer. Besides tire related items, like new tires and wheel alignment, all my other servicing was done thru Tesla. They noticed that they had done some half-shaft lubrication work that would have required them to disassemble the breaks. Of course they are not going to speculate or admit wrong doing. Therefore, in my mind, the issue was either original build quality from the factory or maybe the Tesla service mechanic not properly reassembling the breaks during one of the service visits. Just incase this was a factory build issue, I wanted to put in this incident so it can be counted towards any tally that NHTSA maybe keeping.

NHTSA #11594286

Phantom breaking

NHTSA #11533370

Vehicle was on FSD and suddenly excessively braked almost to a stop when driving at 65mph causing occupants and cargo to fly forward and Injured our pet in the rear seat

Allegedly reported: 1 injury (as reported to NHTSA). NHTSA #11513139

A 2018 Ford Explorer, marked police vehicles, was operating with lights and siren when it proceeded through a red traffic light at an intersection. The subject vehicle, 2020 Tesla Model 3, was proceeding through a green traffic light at the intersection and struck the Ford.

Allegedly reported: 2 injuries (as reported to NHTSA). NHTSA #11722999

The steering control arms were clicking and making noises when the steering wheel was turned. Reports on Reddit said dozens of people had this problem right before they completely busted and lost control of steering the vehicle. I took mine in to the service center and they acknowledged the problem and charged me over $750 to fix. This is a SAFETY ISSUE and should be recalled and fixed for free. I have owned cars for over 40 years and have NEVER had to replace steering control arms. They installed faulty parts.

NHTSA #11649532

While driving on the freeway was unable to steer. It has happens multiple times. Once on the freeway while I was trying to exit, I suddenly couldn’t steer. Another time, I was merging when again I could not move the steering wheel. The third time was when I was in the middle of making a left turn. All these situations were incredibly dangerous.

NHTSA #11613660

We’re getting errors for traction control, reduced traction, control, disabled automatic emergency, braking is unavailable, ABS disabled. This is a manufactures defect, and Tesla is requiring us to pay.

NHTSA #11546449

On the last road trip, my car emergently braked for no reason when using cruise control and autopilot causing safety issues for cars behind my vehicle. This happened at least 6 times on my 500-mile round trip. I reached out to Tesla service and was told there is no fix at this time. in my opinion this is a dangerous problem that needs addressing in an urgent manner.

NHTSA #11527150

Have had several issues with phantom braking. When in cruise control or auto drive there are times nothing is in the roadway but the vehicle will brake in middle of hwy. very dangerous

NHTSA #11507398

The mechanical door release cable for the rear doors is not accessible without a screwdriver. This safety door release mechanism should be accessible without tools in case of emergency.

NHTSA #11688711

The rear trunk smashed my fingers. I pressed the open button on the rear trunk and heard it unlatch. I stuck my hand under the trunk to try to help it open up. The trunk quickly reached, smashing my fingers. I was able to press the open button again and lift the trunk up. The could break someone’s fingers off completely, especially a small child. A warning is 100% necessary. I thought it was unlatched and would open since I heard it unlatch and it looked as if it was opening, albeit very slowly.

Allegedly reported: 1 injury (as reported to NHTSA). NHTSA #11686034

On three separate occaisions the back left door panel has slipped from its position and caused the door to not be able to open either from the inside or outside. It requires repair each time. This is extremely dangerous for the back seat passengers as they are not able to exit the car AND it can't be forced open AND requires a technician. I have asked Tesla to fix it, but it appears to be a design flaw and it is a known flaw. There are no warning lights. The vehicle has been looked at each time and each technician has said that the clips pop out and they do a car each week or so.

NHTSA #11649657

Subject: Complaint Regarding Faulty Seat Belt on Tesla Vehicle (VIN: [XXX] ) Dear NHTSA Vehicle Safety Hotline, I am writing to formally report a safety concern regarding my Tesla vehicle, VIN [XXX] . I have experienced issues with the seat belt system, which I believe are related to a known defect. Despite this, my vehicle was not included in the recent recall for faulty seat belts. The problem I am facing is consistent with the conditions described in the recall notice, and I am concerned about the safety implications of continuing to use this defective component. I believe that my vehicle shares the same defect as the recalled units, and I request that NHTSA review this matter to determine whether my VIN should be included in the recall or whether further investigation is warranted. Please advise on the next steps I should take, and whether Tesla should be required to address this issue for my vehicle. Safety is a top priority, and I appreciate your attention to this matter. Thank you for your assistance. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11668372

Rear seat seatbelt (behind driver) doesn't latch

NHTSA #11585339

Passenger rear seat seatbelt stopped working abruptly. Buckle will not click to secure.

NHTSA #11543764

I have been getting "RCM2_a626" error for "front passenger safety restraint system fault. It comes and goes. Apparently it is a common issues among tesla owners. When I first filled for the error they quoted $2000 for replacing front passenger seat. The error went away so I canceled the appointment. Then it came back in a random fashion and getting more frequent. This time, in addition to replacing the front passanger seat cushion, "they're retrofitting "SBR in OCS Equipped Front Passenger Seat." I'm not sure what that means. If this is a common issue, there must be something to do with manufacturer QC.

NHTSA #11603610

Rcm2_a636 Front passenger safety restraint system fault

NHTSA #11582868

Front Passenger safety restraint system fault. This is 3rd time this system warning has come up. The previous 2 fixes were under warrantee (the last one was Feb 2023), the new one is not and estimated at $1100 fix.

NHTSA #11548866

The contact owns a 2020 Tesla Model Y. The contact stated that while driving approximately 70 MPH with the Auto Pilot activated, the driver attempted to steer into the left lane to avoid a collision. The vehicle suddenly began to fishtail causing the driver to lose control of the steering and crash into the concrete median. During the crash, the vehicle was destroyed. The air bags did not deploy and the driver sustained a head contusion and later received medical treatment. No police report was taken. The vehicle was towed to the home. The cause of the failure was not determined. The manufacturer and local dealer were notified of the incident. The contact later received a recall notice for the NHTSA Campaign Number: 23V838000(Electrical System). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 45,000.

Allegedly reported: 1 injury (as reported to NHTSA). NHTSA #11572864

Front Passenger Safety Restraint System Fault​, error message appeared. Tesla is asking for ~$1500 to fix a sensor that would prevent air bag from deploying. Seems like a safety issue that should be addressed. The message appears whenever there is someone/some thing in front passenger seat. Tesla has inspected. I believe it happened after a minor accident in a parking lot, but Tesla and the repair shop can not prove that it did, so insurance will not correlate to the accident.

NHTSA #11571479

The contact owns a 2020 Tesla Model Y. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated, indicating that the passenger’s side air bag was disabled. The manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty; however, the manufacturer sent a mechanic to the residence, who replaced the sensor; however, the failure recurred. The mechanic came back a second time and performed a bypass on the sensor; however, the failure recurred. The manufacturer informed the contact that the passenger's seat needed to be replaced. The contact related the failure to the code RCM2_A636 (Front Passenger Safety Restraint System Fault). The failure mileage was approximately 90,000.

NHTSA #11523659

The contact owned a 2020 Tesla Model Y. The contact stated that while reversing at low speed from his driveway, the accelerator pedal inadvertently depressed into the floorboard, resulting in sudden unintended acceleration. The contact depressed the brake pedal, but the vehicle failed to stop immediately. The vehicle struck two other parked vehicles in another driveway before crashing into a residence. The residents were not injured. The contact sustained a fractured neck, and shoulder pain from his seat belt, and head pain from striking the steering wheel. The contact's front passenger sustained a bruised shoulder, and the rear passenger, who was laying down on the rear seats, rolled over during impact and hit the rear seats, sustaining back and leg pain. The contact and his passengers were transported by ambulance to the hospital. A police report was filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The manufacturer was made aware of the failure and informed the contact that after reviewing the event data recorder (EDR), the data showed that the contact had his foot depressed on the accelerator pedal during the failure. The failure mileage was approximately 14,000.

Allegedly reported: 3 injuries (as reported to NHTSA). NHTSA #11570095

The contact owns a 2020 Tesla Model Y. The contact was driving approximately 3 MPH as she was parking the vehicle, front end first, the vehicle independently accelerated as she removed her foot from the accelerator. The contact stated no warning light was illuminated. The contact's vehicle crashed into the vehicle's front end that had already been parked, the vehicle was not occupied. The contact stated that she depressed the brake with force. The contact stated that the force of the crash had moved the other vehicle out of the parking spot and into the lot. The contact's vehicle had a crushed front bumper and the other vehicle also had damage to the front bumper. The contact's vehicle was drivable. There were no injuries and the police were not involved. The contact had not been taken to a local dealer or independent mechanic. The vehicle had not been diagnosed and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 23,000.

NHTSA #11536365

Car accelerated on its own, with no pedal pressure. My right foot was on the mat

NHTSA #11523021

While driving with Auto Pilot the car turns off the high beams whenever it sees too many reflectors. Such as on power poles of guard rails. The problem is twice this week I seen deer crossing the road ahead of me and the car turned off the high beaks. Then for a couple seconds I couldn't turn on the high beams manually. When I asked Tesla to look at this problem I was told they are in development. I own this car for three years and I think nothing is being done.

NHTSA #11528118

This occurs driving on Highway 50 between Placerville, CA and Meyers, CA a predominantly 2 lane winding mountain highway bounded by many cliffs and rocks. The only way to properly engage the high beam lights is to activate the automatic high beam system. The lights inappropriately switch to low beams leaving me on a curvy road with insufficient light to see the curves. In some cases I need to hold the high beam flash control which does not allow me to keep both hands on the steering while while navigating that road. The vehicle needs a typical manual high beam control as I think the automatic system does not work safely when the cameras receive light bouncing off the rocks and snow. Virtually all cars have a manual control for this important light. This makes for a very dangerous driving situation.

NHTSA #11498456

This is a general complaint, not specific to this VIN Headlights on many modern cards are becoming increasingly brighter, causing major safety issues in the ability to see facing oncoming traffic. I find myself often blinded by an oncoming vehicle that does not even have its brights on. Is there anything being done to address the issue of manufacturers installing headlights that are a safety issue for oncoming traffic?

NHTSA #11490854

Vehicle had "front passenger safety restraint system fault" multiple times intermittently. Serviced by Tesla service center in Dublin, CA who confirmed the problem. Documentation on the invoice stated that there was an open service bulletin related to this issue and was related to "the occupancy sensory in the seat was not functioning as expected." Upon inspection by the technician they found "an open connection in the seat harness and seat cover that can cause intermittent alerts." Additional repair notes indicate that this was to "address a service bulletin related to the front passenger seat's occupant classification system. We identified the need for an update to ensure proper functionality. To resolve this, we retrofitted the system in the front passenger seat as per the bulletin requirements." The fact that there is an open service bulletin for this issue indicates that it is not isolated to just this vehicle. An issue with the occupant sensors of a front vehicle seat directly impacts whether the air bags will deploy in a crash, therefore this is a serious safety risk.

NHTSA #11723972

Its a known issue affecting many model 3 and model Ys front passenger safety restraint system fault. It's all over the tesla message boards. It just happened to my vehicle.

NHTSA #11536957

While driving at approximately 39,000 miles, the vehicle developed loud rattling and creaking noises from the front suspension when steering or backing out. A Tesla service center inspected the car and confirmed that both front lower lateral link assemblies were completely torn and required replacement. This failure placed safety at risk by compromising front suspension stability and steering control. The issue was confirmed and repaired by Tesla, and the replaced components are available for inspection. The defect, symptoms, and remedy match those described in NHTSA Recall 21V-835, which covers abnormal noise and damage caused by defective front lower lateral link fasteners. Despite this, the repair was classified as customer-pay instead of being covered under recall. No dashboard warning lights were displayed before the failure; the only symptom was abnormal noise when steering.

NHTSA #11689053

Steering became difficult to turn to the right with the wheel sticking to the right when trying to turn or drive the vehicle. Tesla claims we had some kind of a large impact. Maybe a pothole. Tesla claims well this is a heavy vehicle. Out of no where we had to replace the entire steering rack. I've never had to replace an entire steering rack for a pothole. Seems ridiculous.

NHTSA #11660602

I have a Tesla Model Y and a Model 3. Both of them 2020 year purchased. The miles on Model Y is 96K and 43K respectively. In Feb 2025, my Model Y windshield had cracked and I had made a Tesla Insurance claim and paid the 500$ deductible and got it replaced. Now, in May 1st week, the same Model Y's windshield is cracked. When I take to Tesla service center, they say that its because of an external impact and so, they can't consider a warranty claim and I have to make another payment for this. That's the first thing. Now, with my Model 3, there is a crack developing on the rear windshield. I understand from Tesla that it has to be replaced too. I had a chat with Safelite auto glass company technician and he said that Tesla's glasses are too thin to accmmodate sensors and thats why this is happening repeatedly.

NHTSA #11659331

Tesla has automatic windshield wipers that are supposed to engage at various wiper speeds when rain is detected. The system does not activate soon enough or at an appropriate speed. Example: In rain situations on a highway when passing a large truck, the amount of spray on the windshield will completely occlude visibility at critical moments. Also if driving through a neighborhood in a drizzle, when kids are walking to school, the wipers do not adjust properly occluding visibility at critical moment’s. Potential solution : In both cases above the Tesla cameras detect the truck and the pedestrians, this data should be used to increase wiper activation and frequency. Tesla also collects user input data from drivers and perhaps collecting data when drivers activate their wipers compared to what the cameras are seeing will help adjust the wiper activation algorithm.

NHTSA #11607888

Problem: I purchased a 2020 Tesla Model Y Long Range AWD, EPA-certified at 316 miles. My vehicle consistently delivers only 120–150 miles per full charge, and just ~80 miles from the recommended daily 80% → 20% SOC window. This is less than half the advertised/certified range. I have meticulously logged trips since July 2025, recording start/end battery %, mileage, Wh/mi, and driving conditions. Even after following Tesla’s own efficiency guidance (Chill Mode, conservative HVAC, no Sentry Mode, no Cabin Overheat Protection, speeds at/below limits), the shortfall is repeatable. Company’s Response: Tesla repeatedly stated: No warranty action unless there is a system alert. My range loss is due to “short trips” or “driving habits.” They “cannot go off EPA numbers,” though Tesla advertises the EPA rating. To review my logs, I must pay $235/hour, while I cannot access my own internal vehicle data. On Aug 7, Tesla told me 33% SOC should equal their quoted range. In reality, I received only ~40 miles before needing to recharge. At my Aug 21 service visit, after 1.5 hours onsite, I was again told results were “normal,” despite my detailed logs showing otherwise. Why It Matters: EPA ratings are federally mandated certification numbers. Dismissing them as “not applicable” contradicts federal law and advertising practices. A consumer should not accept half the advertised range while being told it is “normal.” Charging $235/hour to access my usage data blocks validation of Tesla’s claims. What I Request: Investigation into whether Tesla is failing to deliver its EPA-certified range. Enforcement of Tesla’s 8-year/120,000-mile battery warranty, as my results suggest excessive degradation or defect. Requirement that Tesla provide consumers access to their own vehicle/battery data without fees. Written clarification of Tesla’s real-world range obligations under Arizona conditions. Evidence Available

NHTSA #11683008

​To whom it may concern, ​I would love some help with an issue I'm having with Tesla. I purchased my 2020 Model Y used from Tesla and the car was and is still under bumper-to-bumper warranty. I've had dozens of issues with the built-in dashcam and sentry modes that have stemmed from an update Tesla made, which has also resulted in my USB drives causing repeated errors. And while the USB drive error may not seem bad, it causes issues with the sentry mode and dashcam where they don't work and these features are some of the main reasons that I purchased the car, also making the car valuable to me and my family. Despite this, even though the car is still under warranty, Tesla Service​ in Sacramento is trying to charge me for my ninth service center visit for this same issue. Here's a list of my visits for this same (and related) issue: - 4/4/2024 - 4/19/2024 - 7/24/2024 - 10/25/2024 - 11/20/2024 - 12/18/2024 - 2/5/2025 - 3/6/2025 I have invoices for each, and again, each ​correlating visit ha​s been under warranty and now even though my car is still under warranty, Tesla is trying to charge me for attempting to fix this for my ninth visit for this same issue. C​an you please help me with this ongoing issue that Tesla is now trying to charge me for even though the car is under warranty?

NHTSA #11650768

Component or System Failure: The HVAC system, specifically the compressor and supermanifold, failed on my 2020 Tesla Model Y. Tesla retained the replaced components during service, so they are not available for inspection. Safety Risk: This failure caused a loss of cabin heating and prevented proper windshield/window defrosting during cold weather, severely impairing visibility and creating unsafe driving conditions. Critically, this system also regulates battery heating. Without it, battery performance in cold temperatures can be compromised, reducing driving range, impairing charging capability, and risking vehicle operability in freezing conditions. Problem Confirmation: Tesla service technicians diagnosed and confirmed failure of the compressor and supermanifold. Full replacement was required to restore proper HVAC and battery heating functions. Inspections Conducted: The vehicle was inspected by Tesla service both before and after the failure. Prior to my ownership, the vehicle had been brought in by a family member (prior owner) for HVAC performance concerns. HVAC issues reappeared around 28,000 miles, but I was unable to immediately schedule repairs due to the Tesla Service Center being approximately 1 hour and 15 minutes away and personal scheduling constraints. The vehicle was finally repaired on April 24, 2025, at 38,511 miles. Warning Indicators: Before the failure, HVAC symptoms included inconsistent heating, occasional HVAC warnings, and degraded cold weather performance. Additional Context: I was required to pay $2,992.89 for the repair out of pocket, as the vehicle was just outside of warranty. Due to this failure, I drove for an extended time without reliable cabin heat, defrosting, or proper battery heating in winter conditions, exposing me to serious safety risks. Tesla has acknowledged HVAC component contamination issues in official service bulletins, suggesting a known systemic problem.

NHTSA #11657285

Heat and A/C. VCFront_a447 code Can't defrost windshield / can't drive in the cold

NHTSA #11642358

I own a 2020 Tesla Y with Hardware version 3 and after a few weeks of a free trial, purchased Tesla's Full Self-Driving Software (FSD) version 12.3.6. Since then, the FSD software was updated to version 12.5.4 and then 12.5.4.1. FSD version 12.3.6 had some safety issues. But version 12.5.4 and 12.5.4.1 has had more issues that have resulted in nearly having accidents that I have had to suddenly avoid. FSD version 12.3.6 issues: 1. Wandering outside of center yellow dividing stripes when on a curvy two-lane roadway 2. Failing to yield to oncoming traffic when making a left turn and oncoming traffic was not clearly in view due to a curvy two-lane road 3. Attempting to make a left turn into a busy intersection when the turn signal was still red FSD version 12.5.4 and 12.5.4.1 additional issues: 1. Attempting to enter a two-lane roadway from a stop sign, when the perpendicular traffic was active and they had no stop sign, requiring me to slam on the brakes. 2. Sudden and erratic braking on a two-lane roadway, including directly under a signal, when no objects, people or other vehicles were in front of me, which nearly resulted in the vehicle behind me hitting me in the rear 3. Software sending a tone and screen alert to grab the steering wheel immediately, due to a "System Failure." 4. Software sending a tone and screen alert that to grab the steering wheel immediately, due to "one or more cameras blocked," when no cameras were blocked.

NHTSA #11620036

The GPS is malfunctioning- showing the car in a random location, direction and speed. All automation needs to be disabled. The car will attempt to make a non-existent turn based on where it thinks it is, or will speed up or will suddenly decelerate because it thinks it is coming up to a cross street or traffic control.

NHTSA #11478664

After being parked on a suburban street for about 3 hours, our Tesla Model Y experienced a complete loss of power-steering assist, requiring extreme hand-over-hand effort to turn the wheel and making it dangerous to drive. Warnings of "Steering assist reduced" and "Lane departure avoidance features unavailable" appeared on the display. After a 3-week wait, we finally got the vehicle to Tesla service, who diagnosed the issue and claimed that it was due to "...rodent damage to steering rack harness". They claim to have repaired the damage and the vehicle is again usable. Repair bill was $990. I have the vehicle and it is available for inspection. I cannot verify cause of the issue nor the repairs as they are not visible without a partial disassembly of the vehicle. No parts were returned to me (as I requested), so I must assume that none were actually replaced.

NHTSA #11621689

Tesla advertises lane keeping assist, emergency lane departure assist etc. What happens is if you trigger this feature too many times during a drive the software disables this safety feature entirely. There are plenty of disclosures about not relying on the features etc. The issue i feel that warrants intervention from your departments is, how can a manufacture completely disable a safety feature just because a driver actually relied on said safety feature.

NHTSA #11537905

I am reporting a recurring Safety Restraint System Fault error in my 2020 Tesla Model Y. The issue manifests as an alert on the vehicle's dashboard, warning of a problem with the safety restraint system. This error began appearing at approximately 75000 miles. What component or system failed or malfunctioned, and is it available for inspection upon request? The Safety Restraint System in my Tesla Model Y is giving errors. Yes, the component is still installed in the vehicle and is available for inspection upon request. How was your safety or the safety of others put at risk? This malfunction affects critical safety features, including the airbag system and seatbelt functionality, potentially preventing proper deployment of airbags in an accident. Additionally, when the fault occurs, it disables key driving safety features like Autopilot and cruise control, which increases the risk of accidents, particularly in scenarios where these features are expected to function. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem has been reproduced and confirmed by Tesla. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Inspection by tesla is scheduled Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the "Front Passenger Safety Restraint System Fault" warning appeared on the vehicle's display prior.

NHTSA #11615886

The contact owns a 2020 Tesla Model Y. The contact stated that while driving approximately 30 mph the driver lost control of the vehicle and crashed into a stationary dumpster. During the crash, the front driver-side air bag did not deploy and the front driver-side seat belt malfunctioned and failed to secure the driver in place. As a result of the failures, the contact sustained an injured nose and facial bruises after making contact with the steering wheel, a fractured rib, and a right elbow injury along with torso bruises. No police report was taken. The vehicle was towed away. Medical treatment was later provided. The cause of the failures was not determined. The manufacturer and local dealer were not notified of the incident. The failure mileage was 22,000.

Allegedly reported: 1 injury (as reported to NHTSA). NHTSA #11483691

I have Tesla’s FSD software that consistently tries to enter closed highway ramps where the flags, lights and barriers are clearly marked as “do not enter”. I have reported this to Tesla a dozen times with no improvement or response. I’m sure there will be retaliation for this but I am sick and tired of swerving to avoid a fatal collision. Too many other safety issues with FSD to document.

NHTSA #11611310

In Tesla’s from model years before 2021, the side “repeater cameras” that are rear facing suffer from a light-leak of the blinker. There are three small holes in the PCB circuit board that allow light from the blinker to leak into the camera at night. Tesla subsequently fixed this problem, first by applying a sticker over the holes in the circuit board, and later by redesigning the part entirely. But this “light leak” problem exists on hundreds of thousands of cars. There are two problems with this: 1) Tesla has now changed their “Autopilot” and “Full Self Driving” software to a Tesla Vision system that ONLY uses cameras for the autopilot features, including lane keeping and lane changes. They no longer use ultrasonic sensors or forward looking radar, even though it is still installed on these cars. This reliance on vision makes it impossible for the Tesla side facing cameras to see when the blinker is turned on. This can result in unpredictable behavior when changing lanes or turning at night with autopilot engaged, including unpredictable or erratic driving where the car abandons a lane change mid course and swerves back into the lane. 2) Even when autopilot is not engaged, the blind spot monitoring in this car consists of a pop up window on the center screen showing the side view camera when the turn signal is engaged. At night, with the blinker on, the driver sees a bright light flashing intermittently in the side view camera. This is very distracting and potentially hazardous to the driver. Tesla has refused to replace the cameras on my car under warranty because they state the cameras are “neither a defect of materials nor workmanship” and are an “expected condition based on the inherent capability of the camera design”.

NHTSA #11494262

While driving in cruise control mode, not auto steer, and with no vehicle in or obvious obstruction in front, the brakes will be applied without warning (phantom braking). It has happened multiple time in the years of ownership. It has happened once or twice with a vehicle following resulting in near rear-end collision. In one case this resulted in the follower reacting with "road rage," passing with horns blaring and braking in front of my vehicle. I have this recent incident on video as it just requires me to honk the horn and the last 5-10 minutes of driving is recorded.

NHTSA #11541770

While driving on highway using cruise control, the vehicle (without the driver's assistance) applied brakes to quickly slow the rate of speed. This occurred three times in the span of ten minutes. The weather was sunny and no other vehicles or objects were in the vicinity of my vehicle. After the third occurrence, I stopped using cruise control for the remainder of the trip.

NHTSA #11495898

I purchased our Tesla model Y 3 years ago. I intentionally disabled and did not subscribe to any autonomous driving features because I don’t trust them. I disabled all aspects of auto pilot functions. Despite this, my car still will automatically swerve at random times, slam on the brakes randomly with no reason to break, etc. It is terrifying when this happens unexpectedly and infuriating that I have disabled all these features, but it still does this. This is most common when I put it in cruise control. Rarely these will happen when, for example you cross a double yellow line, but most of the time they happen when nothing has occurred to prompt them. I believe this is an unsafe feature, and needs to be investigated. Unfortunately, with Tesla they have no customer service so there’s nobody that I can report this to.

NHTSA #11539961

We were driving on a highway and suddenly we got a red steering weel image with a sharp noise and a warning message something about automatic emergency braking disable and we can't use a cruise control feature. I don't feel safe to drive. Tesla can't tell me when it will be fixed.

NHTSA #11491895

Seat occupancy sensor failed for the second time. The car will randomly shut off if I am inside because it does not detect a passenger. When I exit the vehicle, the car will stay on for an extended period of time due to failed seat occupancy sensor. This is a widespread issue affecting all makes and models of Tesla. They are aware of the high rate of failure and have not made any attempt to issue a recall. This is dangerous and inconvenient as the infotainment system will not pair with your phone because it does not detect a driver. When moving, the car will also randomly throw itself into PARK at speed if you don’t put on your seatbelt before moving. The first time this happened, I smashed my head on the steering wheel.

NHTSA #11741791

There was a grinding sound coming from the LF wheel. This was progressively getting worse. Car was shaking while driving so dropped it off with my mechanic due to safety concerns. Per the mechanic that fixed the issue: Inspection found LF wheel bearing is loose. A bolt backed out on inside rubbing through axel shaft. Allowed wheel bearing to damage to damaged from moving in place. Axle shaft damaged from rubbing on backed out bolt. Replace LF axle shaft and wheel bearing. Informed by mechanic that wheel could have fallen off while driving. No prior work. Mechanic believes most likely issue was not having the bolts appropriately installed at time of manufactue

NHTSA #11732866

My Tesla Model Y 2020 (VIN: [XXX] ) is stuck on software version 2023.44.1 for more than 2 years and has four incomplete NHTSA safety recalls: • 23V838 – Autosteer driver monitoring improvements • 24V051 – Brake/Park/ABS warning font size too small • 24V153 – Muted Pedestrian Warning System • 24V554 – Hood not detected as unlatched Tesla Service in the Baltic region and Tesla Service in Warsaw (Poland) both refused to deliver the required OTA safety recall updates. They classified the vehicle as “unsupported” because it is a US-market vehicle located in Latvia. I am unable to bring the vehicle to any Tesla Service Center. Tesla is not fulfilling its legal obligation to provide the free safety recall remedies. Please require Tesla to deliver the updates or provide a proper solution. Attached: screenshots of refusals from Tesla Service (Baltic Warsaw). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11731004

Observed intermittent center display/infotainment computer (MCU) crashes/reboots where the center display becomes blank and then restarts. In recorded events, when reverse was selected during an MCU reboot interval, the rearview camera image did not display until the reboot completed. Recorded rear camera unavailability during reverse was approximately 10–17 seconds. MCU crash/reboot behavior was observed to be repeatable, including predictable occurrence while the vehicle was in the built-in Service Mode. After a factory reset, repeated/double boot behavior was also observed. Additional observations: - With the turn signal activated, light leakage was observed in the side repeater camera image (glare/bloom present in the camera view). - With each windshield wiper sweep, the forward camera image was observed to briefly flicker to a purple/green distorted state and then return to normal. - During driving, the on-screen message “Auto Lane Change unavailable” was observed. A separate rear camera symptom has also been observed: intermittent freezing/stale frames (image appears not to update). This rear camera freeze behavior has not yet been captured on video. These conditions have been documented by video/screenshots and reported to the manufacturer/service center for inspection/diagnosis. No crash or injury occurred. The vehicle is currently located at the manufacturer’s service center and is available for inspection upon request.

NHTSA #11714932

Car was on complete auto pilot on mayland highway 270 and car suddenly took exit with any command and notification. Car was very close , few feet away from the guardrail at 55 mile per hour. This could have been a life threatening event with such decisions made by car. I saved all the dash cam videos of such two occurrence. I no longer have any trust in auto pilot software after too many mishaps with recent updates.

NHTSA #11707184

Was driving in rain, had windshield wipers on, suddenly windshield wipers stopped working; could not see through windshield because of the rain; almost had collision before being able to move to the side of the road to safety. Cost $255 to have windshield wipers repaired.

NHTSA #11672036

I am submitting this service request and formal incident report concerning a serious malfunction of the Full Self-Driving (FSD) system on my 2020 Tesla Model Y. While operating the vehicle on [insert road name or location] with FSD fully engaged, the system initiated a left-hand turn but failed to complete it properly. As a result, the vehicle mounted the sidewalk, causing a blowout of the rear tire and visible damage to the passenger-side rims. Following this incident, I had the tires and wheels replaced. However, the vehicle now exhibits the following ongoing issues: - Rubbing noise from the front passenger wheel well when turning - Multiple system alerts, including: - Autonomous Emergency Braking Disabled - Steering Alignment Issue - Stability Control and Traction Control Warnings

NHTSA #11659665

The contact owns a 2020 Tesla Model. The contact received notification of NHTSA Campaign Number: 24V554000 (Latches/Locks/Linkages, Electrical System); however, the contact stated that the dealer diagnosed the vehicle with a System Software Update Issue. The contact was informed that the dealer was not responsible to cover the cost of the repair. The vehicle was not repaired. The manufacturer was made aware of the issue. The approximate mileage was 77,334. Parts distribution disconnect.

NHTSA #11612560

The contact owned a 2020 Tesla Model Y. The contact stated that while driving at 60 MPH in rainy weather, the vehicle inadvertently spun in circles, and he lost control of the vehicle. The contact took his foot off the accelerator pedal. No warning light was illuminated. The vehicle crashed into an embankment and then spun twice before inadvertently driving into the forest and coming to a complete stop. The air bags did not deploy. A police report was filed. The contact and his father, who was a passenger, were uninjured. There was no medical attention received. The vehicle was first towed to the tow yard, and then the insurance company had it towed to the salvage yard, where it was deemed totaled. The manufacturer was made aware of the failure and advised the contact to contact the local dealer for the computer data. The failure mileage was approximately 68,000.

NHTSA #11611115

My 2020 Tesla Model Y Long Range/AWD vehicle has 46,000 miles and can no longer recharge its battery (engine) with an approved charger (L2) due to a commonly failed part inside the battery. This part is called PCS (Power Conversion System). This device attached to the Tesla battery is used to convert power from a charger which is AC (household alternating current) into DC (Direct Current) the battery can understand. This error appeared for the first time on [XXX] at [XXX]. This critical part has failed in thousands of Tesla vehicles, some multiple times easily verified by thousands of customer complaints online. The PCS is NOT a consumable part - such as a tire, wiper blades, brake pads, etc. There is nothing the vehicle Owner can do to prevent the PCS failure. The Cost to repair/replace the PCS part(s) is ~ $3,000 and may fail again after replacement. As required by Tesla, I scheduled a service appointment through their phone app, and received an estimate of ~$280.00 to repair my vehicle on June 26, 2025 at the Irvine, CA Tesla Service Center 2801 Barranca Pkwy. After diagnosis, I was informed the cost to fix/repair the PCS part in my vehicle so that I could charge and drive it, would be ~$3,000. The Manager Ryan Sutherland (949) 404-2989, further stated the repair would not be covered under my Vehicle Tesla Warranty (Tesla battery or drive unit warranty that does not expire until [XXX]). I tried to contact Tesla corporate for assistance at resolutions@tesla.com and did not receive a response but instead was contacted by service manager Ryan Sutherland via email confirming Tesla's warranty position. Tesla is essentially the only service/repair resource available for these vehicles. This repair is obviously due to a faulty/defective PCS or faulty design by Tesla affecting thousands of vehicles and should covered under my vehicle warranty so that it can be driven. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11670914

Tesla Model Y 2022 lost steering control April 20, 2024 Vehicles - Model Y While backing out of indoor parking garage Steering wheel locked up! Before I could hit the brake the car collided with the cement wall in the garage. Causing some damage to right side. I tried a system reset, no luck. Called Tesla they had me go into diag mode and try a few things with no success. They sent a tow trunk and took to car to the Tesla Highland Park then to the Collision center – they could not unlock the steering wheel and called in people from the FTS (Field Technical Support) team to look at it. Very UNSAFE, it could have been much worse. I do not trust the car anymore!

NHTSA #11589925

While driving on the freeway the autopilot kept turning on, I would immediately turn the autopilot off. The autopilot came on and turned my steering wheel to the left into the highway barrier, thus causing me to take a corrective action. The weather on the freeway way wet and traffic was moderate. The monitor displayed autopilot, which I turned off many during my trip as I am not comfortable with autopilot . I have an insurance claim as there was extensive damage to my car.

Allegedly reported: 1 injury (as reported to NHTSA). NHTSA #11585534

we were in a head-on collision (not our fault) in April. The police determined the combined speed of the crash impact to be 60-65 miles per hour. The 2020 Tesla Y did not deploy its airbags. And as far as we can determine, the accident was not automatically recorded by the Tesla as it should have been. Because the airbags did not deploy, I sustained a fracture to my sternum that traverses over to my collarbone. We both have TBIs and other injuries. With that kind of an impact, one would expect an airbag to protect oneself, yet it did not. There were no warning lights/messages/etc from our vehicle. We are asking that you please look into this safety matter. (Especially since you are part of the push to have us own electric cars, they need to be safe for us). I do not know how much longer the Tesla will be available to inspect.

Allegedly reported: 2 injuries (as reported to NHTSA). NHTSA #11595352

Tesla Model Y, loses control in snow and fish tails, making it unsafe. This has happened multiple time in winter and even in heavy rain. I follow standard recommendations for winter/snow driving, if you skid, ease off acceleration, and do not brake to avoid skidding. If we do this, the regenerative brakes kick in and brakes the car, causing the skid. Have had several narrow escapes in highways and even in regular roads. I hope Tesla will can give an option to turn of the regenerative braking for winter driving. Thanks

NHTSA #11575038

When I picked up my Tesla Y from a body shop I was informed that my two front tires were worn down, to the core, on the inside rim of the tire. It was as though they were aligned wrong. I was strongly encouraged to drive straight to a tire shop for new tires. At the tire shop two representatives confirmed it would be too dangerous to drive on my existing tires as they were very badly worn. I immediately bought 4 new tires and went to have them aligned. The alignment shop was unable to align the tires due to a worn out knuckle bushing.

NHTSA #11575681

The contact owns a 2020 Tesla Model Y. The contact received notification of NHTSA Campaign Number 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The contact was driving at an undisclosed mph up a driveway with autopilot on, the contact engaged autosteer by veering to the left before the vehicle crashed into the mailbox. There were no injuries and no police report. The lane departure warning light illuminated. The vehicle was towed to the Tesla Collision Center to be diagnosed. The technician stated the following components failed, steering, the land departure warning, and the avoidance warning, however, the vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 40,000. VIN tool confirms parts not available.

NHTSA #11565846

All the cameras in the vehicle are inoperable which causes autopilot not to work. The lane assist feature of the vehicle has stopped working. Driver has to constantly adjust to keep the vehicle from veering into traffic. The navigational system in the vehicle does not work. These safety issues require Tesla's immediate attention as this may lead to a fatal accident.

NHTSA #11563451

Vehicle has 51,126 mi as of this writing. When new (June 2020) 250 miles of freeway range was typical in typical California weather for an efficiency rating of 280 Wh/mi for 100% to 1% state of charge (SoC). This was tested repeatedly, numerous times, on multiple road trips. At ~12K miles into ownership, OEM tires were swapped as they were dangerously useless in rain and snow. Repeated calculations confirmed ~10% range loss. This meant that average Wh/mi consumption went from about ~280 Wh/mi to about ~308 Wh/mi, for a real world freeway range reduction to about 227 from say 250 (again 100% to 1% SoC). This was expected and accepted. Last 2 years were spent in New England during which freeway range started to drop precipitously, reaching a low of 166 miles (100% to 1% state of charge; about 420 Wh/mi) at freezing temperatures; verified across two identical road trips. Cold weather range was expected, but in retrospect, this was far too much of a drop. Now back in California, range has dropped even further and settled at about ~150 miles -- or an abysmal 450 Wh/mi -- i.e., a 40% drop from the OEM tires, and a 34% drop from the new tires. All charging stats (and Tesla's remote tests) show the battery is at full capacity (69 kWh is a 1% to 100% recharge and the battery is rated at 70 kWh). Tesla claims no faults, and assign blame to driver (high freeway speeds; Sentry Mode; climate control; etc). Tesla now threatening -- as indicated in recent class action lawsuit -- to charge $275/hr if I continue to press the issue, even though I have explained rental Model Y vehicles have vastly better range. I have insisted on several options: (A) Pay for a loaner to test. - NO (B) I will rent another Model Y from Hertz and report back with data. - NO (C) Acknowledge the problem, I want to pay to fix it. - NO (D) Acknowledge the problem, but you don't know how to fix it. - NO It is clear I am now being strong-armed by their Diversion Team.

NHTSA #11545755

I would hear squeaking/tearing/rattling noises, this was found to be due to malfunctioning/broken nuts and compliance arms and control arms. This happened three times so far, attached are two repairs that was required previously. Per report with Tesla staff, this has been a recurring issue. Per additional Tesla owners, this has been a frequent issue amongst many different Tesla forums. Now I have to get it repaired for the third time. I bought a used Tesla that was certified by Tesla, problems occured at 37876 miles, but car was bought at 34529 miles.

NHTSA #11702982

This is now the 2nd carseat, same exact brand and model. The headrest is to be positioned in certain spots as the child grows. I raised it to where its needed but the headrest falls. I have watched countless youtube videos and read the instruction manuals how to and the headrest still goes to the lowest sitting position possible. When it happened to the first carseat they sent out backing plates for ME to replace and it did not help. Then sent a new whole headrest piece to replace which didn't help either. I had to slightly put my foot down in order for them to just send a replacement seat. Now this is happening AGAIN with the same modeled seat for my other child. This isn't just 1 seat its happened to it's 2. Paying a ton of money for the best safety seats for our kids and to have an issue with the headrest which is a major part of the body that needs to have safety coverage and properly fastened /following the rules/instructions. The headrest is what's not working properly, it is available for inspection if needed. It puts any child at risk since its not sitting at the height needed can possible hurt the childs head/neck possibly. This specific carseat has NOT been inspected but we did send the other carseat I did have an issue with back to the manufacturer.

NHTSA #11528076

During phone calls, the system would start making sparking noises and stall the calls. While navigation was input parts of the screen would disappear. While backing up, the rear cameras would freeze and stall. The rear camera freezing had caused us to get into an accident, and caused us to have 4 near misses. When I was trying to download the latest software release, the software download froze and never downloaded. I started to drive to the Tesla dealership and as I was doing so, the screen picture of my vehicle disappeared along with the gear shift indicator, the surrounding cameras failed. Then when I put on my turn signal, the sound disappeared. Then eventually the indicator disappeared. The entire screen froze with no information, and then went black while I was driving to the Tesla dealership. The system was black and finally did a reboot after 4 minutes, all while I had no display of my speed. I took it into the dealership, and the checkin girl was concerned about the safety and gave me a loaner. The technician was not really concerned and said it was not able to replicate the issue and said there was no safety issue as you can still drive the car. This is not correct as you do not have the speed indication when your screen freezes or goes black. I sent them pictures as the screen kept doing one thing after the other in a matter on one drive from my home to the dealership in 15 minutes. This is similar to the other recalls that Tesla had to make on the model S and the Model X and some model Y's. This should have been taken care of under the current recalls for the infotainment system that the other models years were facing as it is giving the same issues on my model.

NHTSA #11527838

While driving at highway speeds, the car unintentionally went into neutral. The setup: The driver was on the highway with cruise control on. Upon turning cruise control off to prepare for entering an exit ramp, the car also went neutral. We lost power and the regenerative braking that you expect in this car. The center console stated something like “Please shift into drive or reverse”. The cause is that Tesla uses an up movement on the right hand gear stalk to cancel auto pilot, cancel cruise control, and to put the car into neutral. If that up movement is too long, the car will inadvertently go into neutral regardless of car speed. We reported this to Tesla and they suggested all model 3s and Ys do this. Some light searching online showed this happening to others too. This feels dangerous at highway speeds. And the point at which you are turning cruise control off could be a critical phase of driving and feels like a unsafe time for the car to loose power.

NHTSA #11528060

Rear door is stuck and does NOT open, nor will the emergency release in the door, when activated, allow it to open. Poses a significant danger to anyone in the backseat, or if trying to get a child out from the backseat, say in the event of an accident on the opposite side. This must be addressed via a recall asap, or there will be serious consequences eventually.

NHTSA #11526810

This year I was charged $650 to replace both upper control arms, lower suspension links that I now find out was a known quality problem with Tesla. No recalls were issued despite this being a safety concern for drivers since it affects steering. I read that Tesla told service employees to tell customers that they had "abused" their car and that was the reason for the failure. I drive on perfect roads and without any load in the car, so clearly I didn't abuse it. It began with a Creaking sound when making a sharp turn or parking from steering or front suspension They replaced: Replaced LH Front Upper Control Arm. Replaced RH Front Upper Control Arm. Replaced LH compliance Lower Front Suspension Link. Replaced RH Aft Lower Front Suspension Link. NOTE: I tried two different browsers buy your site has a bug that won't allow uploads of documents, so I could not include the receipt. When one clicks on "upload files" the button disappears, and it won't let you upload.

NHTSA #11561985

On several occasions, my car will either i) slam on the brakes when in assisted driving for no reason, ii) start beeping for a lab departure when I have no even made the slightest move to switch lanes, iii) windows will roll back down when I try to roll them up (not sure if that’s related to the FSD issues). I paid an extra $15,000 for FSD and not only does it not work, but it seems to have created unsafe driving conditions in my car.

NHTSA #11518449

When reversing, the backup camera does not display realtime video. It will display footage that is paused or behind. The pedestrian warning sound occasionally does not "load" when backing up. This has lead to near miss collisions when reversing and has put pedestrians at risk of not hearing the vehicle in motion, whilst being unable to see realtime footage below the rear tailgate. When the car is left in a parking lot or driveway for several hours, the camera will not "load" completely and leads to this condition. It cannot be reproduced unless the car has been sitting for several hours, as most driving events begin. The vehicle was inspected on 4/25/2023 by the manufacturer and have stated the vehicle is operating as expected. The symptoms cannot be captured by an image, only video.

NHTSA #11518859

I am writing to file a complaint against Tesla, Inc. for refusing to repair recurring suspension issues that were supposedly addressed through previous recalls. As an owner of a 2020 Tesla Model Y (VIN: [XXX] ), I have experienced numerous problems related to the vehicle's suspension system, steering, and safety restraints, which I believe pose serious safety risks. My vehicle has undergone multiple repairs at Tesla service centers for issues such as squeaking noises when turning, vehicle shutdowns while driving, steering difficulties, and excessive tire wear. Many of these problems are related to the vehicle's suspension system, which has been the subject of several recalls by Tesla in recent years, including recalls [XXX],[XXX], [XXX], and [XXX]. Despite these recalls supposedly addressing the suspension issues, my vehicle continues to experience problems. Most recently, on [XXX], I brought my vehicle to a Tesla service center for a loud and distinct sound coming from the steering system. The service center diagnosed the issue and recommended repairs to the front half shaft assembly, front damper assembly, and front lower lateral links, with a total estimated cost of $3,670. These issues should be covered under warranty and are directly related to the previous suspension recalls. However, Tesla has refused to cover the repairs under warranty. Furthermore, I have experienced recurring issues with the front passenger safety restraint system, which required a retrofit of the Occupant Classification System (OCS) on two separate occasions. This suggests that the initial repair was ineffective and that the system may have an underlying design flaw. I request that the NHTSA investigate these issues and take appropriate action to ensure Tesla addresses these safety concerns and honors its warranty obligations. I have attached documentation detailing the repair history, invoices, recall notices, and correspondence with Tesla. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11579715

1. Forward Collision Warning false alarm is very frequent. Often triggered by pedestrian on nearby sidewalk or parked car on street side. Tesla is using Forward Collision Warning to lower my safety score and raise my insurance premium. 2. Tesla sold me "Full Self Driving" package to me for $8000+taxes for more than two years and still have not delivered the product. It's a faulty system with lots of safety hazards. 3. Window not functioning per the recall notice.

NHTSA #11494631

While on cruise control at @72mph the car has been “phantom” braking. The last time there were flurries, but the first several times there was nothing impeding the car nor were any vehicles within camera range. This is a very unsettling feeling. No, no and no. There have been reports to your site with this regard. tyvm

NHTSA #11490740

The contact owns a 2020 Tesla Model Y. The contact stated that after an update was made to the vehicle's autopilot feature, the vehicle experienced phantom braking intermittently that activated without the brake pedal being depressed. The contact stated that while his wife was driving on autopilot at 55 MPH, the phantom brake occurred which caused the vehicle to hydroplane. The vehicle initially veered to the left and then to the right, hitting a guardrail. The air bags did not deploy upon impact. The guardrail was damaged as a result of the incident. The contact's wife did not notice any warning lights during the failure. His wife did not suffer any injuries during the crash and a police report was not filed. The contact's wife managed to drive the vehicle home after the incident. The service center nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 30,000.

NHTSA #11483629

While driving with autopilot at 65mph, a vehicle 500 yards in front of me was turning left. My car suddenly braked to avoid it.

NHTSA #11538724