2019 Subaru Ascent: Recalls, Complaints & California Lemon Law

Transmission belt broke while driving resulting in a catastrophic failure.

NHTSA #11645838

When trying to maintain highway speeds (65 to 70 MPH) and driving in mountainous terrain of Pennsylvania, Maryland, or New York, the vehicle will shudder as if it is loosing power. The vehicle will rapidly loose speed. No warning code is issued. The only way to solve issue is depress the pedal to increase the RPMs. Took vehicle to dealer and reported that it felt as if the CVT chain was slipping. They said they could not recreate and there was no code.

NHTSA #11651625

The CVT experienced a catastrophic failure, later identified as "the chain" by a Subaru dealer mechanic. The night before the incident, the transmission "slipped" and made a metallic clunking noise when merging onto a highway. On the day of the incident, the transmission failed completely after turning onto a roadway from a stop sign. No forward or reverse power was available. Had the transmission failed the night before while merging onto a highway, with little ability to pull out of the roadway, we certainly would have been in danger. The vehicle has been inspected by the dealer and the transmission failure confirmed. The transmission "stuttered" for several months previously while accelerating, though not consistently.

NHTSA #11620833

While driving on a road with a lot of hills our car sudden lost all engine power but all of the lights and engine were still on. We pulled over but kept the car on and it seem to resume power. Then about 1/8 of a mile later it happened again. We shut the car off completely for 5 minutes and turned it back on and we were able to drive it normally for another mile. It then happened three more times on our way to a safe spot to pull over. The fifth time it happened all warning lights on the dashboard turned on (see picture). The speed in which it happened varied. It is important to note that we brought it in for service on 8/8 for a standard interval service at a Subaru dealership and have brought our car in multiple times to address issues with the transmission.

NHTSA #11609206

We have been dealing with issues with this vehicle since 2024. We had 3 open recalls which we took into the closest dealership to us and things were okay for a few months and then started having issues again. We live in a small town and it is hard to get to the dealership so we had a few local mechanics take a look and one had found that the exhuast recall was not installed properly and so he addressed that issue. Things were then okay for a little bit after that and then we started having bigger issues the car would not exceed 30 MPH in the middle of us driving and then the car would jerk back and forth. After advice from Subaru of America we got it checked out at a dealership who put a part into the vehicle and then we got it back and less than a week later the car was doing the same things. We took it back and they kept the car for 2 weeks but told us they could not duplicate the problem so we got the car back and right away had the same issues when taking it home. The CVT is for sure messing up we believe and now the car does not drive at all. After some back and forth we found out that the 1st owners took it in for the CVT recall so I reached out to the dealership who did that and was told that they did look at it but at the time the CVT was not an issue but the mileage was fairly low at that time. Personally I am not in a place to afford to get it replaced on my own but I do not believe that the recall should have been closed out knowing that the part would eventually go out since it is a known issue on that car I have tried to go back and forth to get this resolved but I am not getting anywhere and I am not sure what to do at this point to try and get the problems address and made right.

NHTSA #11722197

The contact owns a 2019 Subaru Ascent. The contact stated that while the vehicle was stopped and attempting to accelerate on several occasions, the vehicle jolted forward while shifting from 1st to 2nd gear. The vehicle was taken to the dealer where it was diagnosed that the computer software needed to be updated. The software updated but the failure reoccurred after almost two months. The vehicle was taken to the dealer where it was diagnosed that another software needed to be updated; however, the failure reoccurred after almost two months. The contact believed that the failure was associated with Manufacturer Recall Number: 16-139-22 CVT Assembly (WRK-21) Warranty Extension (TCM reprogramming to prevent CVT chain slip). The manufacturer was notified of the failure. The failure mileage was approximately 106,000.

NHTSA #11612368

The right front wheel was making an airplane type noise. Upon taking it to Belle Tire in Gaylord, MI, they confirmed it was a defective bearing When the mechanic pulled the wheel off, the CV Shaft pulled apart. It had to be replaced. I have a picture and invoice.

NHTSA #11539812

I have been asking Subaru to fix the transmission for 2 years now. It seems like it’s going to stall between 20-25 mph and 45-50 mph. There is a torque converter shutter but I’m told that the car is fine. Subaru corporate has 2 case files for this issue now.

NHTSA #11538566

Vehicle has completed all transmission recalls. Until recently, Subaru continued to say that the issues I was experience with loss of power or glitchy shifting could not be duplicated. After the vehicle exceeded it's warranty coverage, they were suddenly able to duplicate the problem and say that the CVT was causing my problems, that reprogramming failed and that the vehicle needs a new transmission. These issues have persisted before and after the recalls related to the CVT and have cause two near accidents as I pulled out into traffic only to have the car not shift/accelerate as expected. I no longer allow my teenagers to drive the vehicle due to this safety concern. I firmly believe the prior recalls were not effective in resolving the issues with the CVT and/or that Subaru said no damage to the chain was visible and checked the recall as done without actually doing anything more than reprogramming. I believe the issues should be looked into further and coverage for the CVT should be extended beyond the initial reprogramming provided by the recall.

NHTSA #11539632

The contact owns a 2019 Subaru Ascent. The contact stated that while driving at approximately 70 MPH, the vehicle stalled. The vehicle was able to be restarted after 30 minutes. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed, and the transmission was replaced. The manufacturer was notified of the failure. The failure mileage was approximately 42,000.

NHTSA #11531652

I purchased the car brand new in 2019. Shortly after purchasing, the transmission started having hesitation and slipping. I took the car back to the Subaru, and they replaced the transmission under warranty. Unfortunately, they replaced it with another full transmission, and very shortly there after, they had to replace it again. Unfortunately, they replaced it with another faulty transmission and now it is at 150,000 miles and needs another transmission. No one offered me to buy back my car with a second transmission replacement. I was told I was trying to scam a new transmission from Subaru. For this third transmission, I had it verified by an independent shop. I have placed a complaint with Subaru and ask them to buy back my vehicle and I have been told it’s unlikely to happen. I am worried about what will happen when the transmission goes out while I’m driving 70 miles an hour down the highway. This is a pattern in the warrants consumer protection. Many other car companies have stopped. Trying to make this CVT because it kept having problems..

NHTSA #11661510

The contact owns a 2019 Subaru Ascent. The contact stated while driving approximately 15 MPH, the vehicle lost motive power and stalled. No warning lights were illuminated. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to a local dealer to be serviced under NHTSA Campaign Number: 22V907000 (Electrical System). The contact was made aware that the VIN was also included in NHTSA Campaign Number: 21V955000 (Power Train); however, the mechanic was unable to complete the recall repair because the vehicle had a Salvage Title. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.

NHTSA #11518757

2019 SUBARU ASCENT. CONSUMER WRITES IN REGARD TO TO NHTSA SAFETY RECALL 21V-955. THE CONSUMER RECEIVED A RECALL NOTICE AND WAS INFORMED BY THE DEALER TO WAIT FOR THE 2ND RECALL NOTICE. WHILE DRIVING 50MPH ON HIGHWAY, THE CAR JOLTED FORWARD, CONSUMER HIT HER HEAD AND WAS KNOCKED UNCONCIOUS.

NHTSA #11503153

Yes, inspect it. Bought 2019 Subaru Ascent from Carvana, March of 2022. 5 months later, the transmission started to low screech and hard shift. I took it to Osteen Subaru dealership. They test drove it, then reprogrammed transmission. Same day while leaving their parking lot, hard shifted and slighty screeched yet again, reprogrammed again. On my way home that day, did it again, problem persisted. Called and told them, asked them about replacing transmission, was told I had to go on waiting list because recall was released yet. Started getting even worse by November 2022. They ended up keeping it for 2 and a half months. Got it back in January 2023. Was told the problem was torque converter lockout. Subaru Company began to have recalls on their CVT Transmission & still refused mine. My VIN # was/and is included in the lawsuit for the extended warranty, & I was still under the manufactures warranty for Drivetrain when this first happened. The last I took it to the dealer I went to a dealer and hr away, was told they wont touch. Subaru of America told me they won't fix either because was out of warranty @100467miles. I explained I went to the dealership several times under 100k miles as it states my mileage on the Service invoices she was looking at on her screen. I have papers being in their shop still under man. warranty. They still refuse. My car is part of the lawsuit about transmission & still won't fix their recalled transmission. This vehicle has been to dealer 4 times since built with this same issue and not fixed. The service manager at dealership named Joe, told me the screeching is normal. It was not doing that when I first bought. It's my only transportation and still making payments on it. Subaru refuses to rectify their recall problem. I have kids & unsafe SUV. The car was great then without cause transmission stops working. Subaru of America won't help or take responsibility. Highly disappointed in the brand

NHTSA #11636416

It has been since February and they still do not have a fix for recall 21V-955 I have called the dealership several times without a solution.

NHTSA #11473386

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA #11472424

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11470283

Transmission completely failed last year April 2021 in the middle of Highway and car is stalled. Tow to dealership for transmission replacement. After almost a 1 year of driving the transmission problem is coming back with gears are slipping again. Took the car to dealership and this time they are doing the repair of transmission instead of replacement. I am not comfortable with the approach since I already bad experience and concerned about repair reliability. Called Subaru North America and waiting for resolution. There is already open recall for CVT transmission for this vehicle but no remedy yet from Subaru. It's safety concern as car broke down earlier in the middle of highway with heavy traffic.

NHTSA #11469132

In past 6 months, Subaru has done nothing about NHTSA Recall Number21V955000. No explanation from local dealer that sold the Subaru Ascent to me in January 2019.

NHTSA #11468750

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. The contact has stated that the dealership addressed the recall in August.

NHTSA #11467941

My transmission slipped for 6 months and was finally replaced just recently at 47,000 miles.

NHTSA #11466885

The car hesitates when I step on the gas, feeling like it stalled. This has happened since I purchased the vehicle and the dealer says I don't have a problem. I have pulled out into traffic only to have the car "stall' and I sit waiting to be hit. Subaru had a recall on this in 2020, but the dealer said I did not qualify for anything beyond reprograming. The problem persists. No warning lights or other messages.

NHTSA #11465874

transmission failed in traffic lane at a traffic light, causing loss of mobility. I called Police to secure seen, they responded and towed vehicle to dealer. my wife and Grandson were in the car and we could not move it out of the traffic lane the dealer has replaced the transmission, and are working to reimburse towing charges. But , so far, they have not offered me a warranty for the new transmission and they are apparently unable to tell me if the repair just done satisfies the recall referenced above Subaru's WRK-21)

NHTSA #11468009

This safety recall is open since November 2021 and the manufacturer still has not initiated repairs , how long are consumer supposed to drive their vehicles with this serious safety issue risking safety ? why has NHTSA not initiated action against the company ?

NHTSA #11463599

The contact owns a 2019 Subaru Ascent. The contact stated while driving approximately 55 MPH, the vehicle was shaking and lost motive power. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The dealer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 21V955000 (Power Train) for which the VIN was included; however, the part to perform the recall repair was not yet available. The manufacturer was not notified of the failure. The approximate failure mileage was 47,000. VIN tool confirms parts not available.

NHTSA #11466778

Car was parked and had foot on brake when car suddenly lurched forward and hit a car in front. At first I thought that my foot had slipped off brake pedal and onto accelerator pedal but after reviewing the incident later in the day, I do not believe that my foot slipped. Subaru issued a recall on my vehicle #21V955000 in December 2021 but never notified me directly and I did not learn about this defect until I took the car in for routine maintenance. Was not advised that this recall might be hazardous. It is now been 4 months and Subaru has yet to issue a fix. I am now thinking that what just happened is a result of this defect or some other form of sudden unexpected acceleration and now am afraid to drive the vehicle.

NHTSA #11461864

Due to an improper program, the CVT chain may slip, resulting in breakage of the chain guide. If the chain guide breaks, fragments of the guide could inhibit the shift select mechanism. If the vehicle continues operation with the drive chain slipping, over time the CVT drive chain could break. No remedy offered/available by manufacturer.

NHTSA #11457465

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle would vibrate intermittently when shifting gears. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The failure mileage was approximately 18,000. VIN tool confirms parts not available.

NHTSA #11467820

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

NHTSA #11453698

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist and drifted to the right. The dealer was made aware of the failure but could not duplicate the failure. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,500. VIN tool confirms parts not available.

NHTSA #11465746

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA #11477517

The contact owns a 2019 Subaru Ascent. The contact stated that while accelerating and shifting gears, the transmission was slipping. The contact stated that the vehicle would not immediately accelerate as designed. The cause of the failure was not determined. The contact indicated that the vehicle was serviced under the NHTSA Campaign Number: 21V955000 (Power Train) however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 18,000.

NHTSA #11480233

2019 Subaru Ascent purchased new. The car only has about 25,000 miles on it now. I have had several incidents when driving on a curved road about 30 miles an hour the transmission jerks and causes the whole car to shudder abruptly sevral times in a row. Also when backing up and I completely stop the car before putting into drve, it jerks and makes a load noise. I have had the car into the Subaru dealer several times for these drivetrain problems and they say they never made a repair. They say they drove it and did not find the problem. They should have taken the transmission cover off and inpected the transmision chain and componnts. There was a prwvious transmission recall and now another one. Since the dealr allowed this problem to continue the transmission probably has mechanical damge.

NHTSA #11445364

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving 40 MPH or above, the transmission was slipping. The transmission would then reduce power and regain power and the contact would pull over to reset the vehicle. The contact took the vehicle to the dealer and the vehicle was deemed undrivable. The approximate failure mileage was 18,000. VIN tool confirms parts are not available.

NHTSA #11452113

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11466369

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11466805

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11467147

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11469395

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the transmission was jerking and hesitating while driving. The approximate failure mileage was 14,400. Parts distribution disconnect.

NHTSA #11473521

Battery keeps dying.

NHTSA #11560454

The radio started turning on and off repeatedly and does not work. The back door will not open using any of the buttons.

NHTSA #11536691

Arrived at my car after traveling for the weekend, and arrived to my car to find out the battery was dead. Nothing on, lights were in Auto like normal. The last thing I did after getting out of my SUV was grabbed my suitcase from the trunk. I think it must not of latched correctly and it drained the battery. There is supposed to be a light delay to preserve the battery but it did not work in this case. I still can't open the trunk. This happened once before while camping with our dogs we left the tailgate up to unpack and pack the SUV. We loaded the dogs up to leave the campsite. When we went to start the SUV the battery was dead. Seems leaving the tailgate open drains the battery. The problem is even after we got our car jumped and the car was operating okay, we could not open the tailgate. It just makes a beeping sound like it wants to release but will not open. The manual handle should allow anyone to open the gate even if there is a electrical disturbance. This is a safety issue related to not being able to get our dogs out of the cargo compartment. Our dogs are over 100 lbs and their travel crates are large and need to be opened from the rear of the vehicle.

NHTSA #11535153

Car system drains battery for no reason. Opening a trunk or door for a 5-10min to load or unload vehicle is enough to drain a new full battery. This can leave people stranded in parks and remote areas. We have had the battery checked and verified it is good. This problem has happened multiple times on our Ascent.

NHTSA #11516271

Rear lift gate drains battery to the point where the vehicle won't start. The tailgate will beep three times, but will not open. Within 24 hours, the battery is insufficient to start it. You have to do a manual override to open the lift gate. The battery, starter and alternator were all tested and had no issues. I have to keep a jump pack in the car as the issue has become more frequent. The local Subaru dealership in Mequon, WI said they would replace the battery, but won't replace the module identified in a technical service bulletin for no charge: https://static.nhtsa.gov/odi/tsbs/2019/MC-10163522-0001.pdf This seems to be a very common problem with the MY19 Ascents.

NHTSA #11537790

Battery went dead after leaving tailgate open for 1hr

NHTSA #11509798

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA #11497218

The contact owns a 2019 Subaru Ascent. The contact stated that she became aware that the VIN was included in a recall. The VIN tool confirmed that the VIN was included in NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not notified of the issue. The manufacturer was notified of the issue and the contact was informed that she would be notified within 24 hours. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA #11497247

Battery dead, once 6 months ago when rear gate opened and closed several times before staying open for a few hours before neighbor asked if I knew it was open. Battery dead after driving to 2 stops on 10/24/22 then dead again in airport parking on 10/28/22 when returning from trip. Took into dealership 10/29/22 and problem confirmed although not sure if it is the battery or charging the battery. No warning lamps. Have to wait by myself until I can get a jump start. Don’t know when or where it might not start, puts my safety at risk by not knowing where or at what time of day or night I might be stranded.

NHTSA #11491443

2019 Subaru Ascent experience battery drain. Was able to start after jump and had 13 volts when returned home. Next morning it did start, barely, but was down to just above 12 volts. Appears to be the electrical system drain.

NHTSA #11487821

Subaru ascent issues with electrical system and battery. Engine cranks longer than it should before starting- anywhere from 5 to 25 seconds. Battery dead multiple times. Have taken to Subaru multiple times, they replaced the batter once but have ignored repeated requests to fix the issue of parasitic battery drain from faulty electrical system.

NHTSA #11486279

Electrical (dead battery) issues. On 4 or 5 different days during the last 3 years, I have attempted to start my car and found the battery completely drained. In March of 2022, I replaced the battery at my own expense ($235.30). I assumed this would surely cure the problem. However, another dead battery on 8-18-22. I learned (at that time) there are numerous 2019 Subaru Ascent owners with similar problems.

NHTSA #11480322

My battery continues to drain prematurely. It’s been replaced twice within the year, and I just took it in for a 3rd time and the Subaru service department cannot diagnose the problem claiming my batteries were bad. There has to be an electrical problem. I’ve never owned a car with this issue and it’s less than 3 years old. It’s left me stranded with my children.

NHTSA #11479566

Parked car in garage last night. All working properly. Attempted to start car in morning: tailgate open and no electrical activity Car battery dead

NHTSA #11476922

Electrical system repeatedly malfunctions. Intermittent starting and shut-off issues, rear hatch will not properly operate, per dealer the radio was replaced, and periodic unexplained battery drain issues resulting in replacement of battery. Dash warnings are displayed for no apparent reason. When radio was replaced there were still issues and dealer said it "would take a few days for the issues to resolve." Even after battery and radio replacement periodic shutting off car and restarting is necessary for volume control and station change. Safety could be an issue if car will not start, or shut off as related in a timeline attachment. Dealer is unable to reproduce periodic/intermittent issues.

NHTSA #11478593

I am experiencing battery drain. I have replaced the battery and had the starter and alternator checked. Everything is fine, but the battery continues to drain inappropriately. Yes, the battery and electrical system are available for inspectioon. My son and I have been left stranded on multiple occasions, risking our safety. The vehicle was inspected and the problem confirmed by an independent service center, B & G Automotive, Eugene, OR. The vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others? There were not any warning lamps, messages or other symptoms of the problem prior to the failure.

NHTSA #11474180

What component or system failed or malfunctioned, and is it available for inspection upon request? Battery was drained completely when rear hatch is opened for the short period of time to unload stuffs from the car. Similar situation happened when the car was about a year old. When rear hatch was opened for less than an hour to sit at rear part of the car and watch an event, battery was completely drained and we had to call road side service to restart the car. My car is available for inspection. How was your safety or the safety of others put at risk? Both of my cases did not caused safety issue. But it will be a serious safety issue if it happens at a remote location where there is no other car or cell phone signal to call for help. Our family do travel to remote location where there is no cell phone signal. Has the problem been reproduced or confirmed by a dealer or independent service center? I am very sure that problem can be reproduce by simply opening rear hatch for a while. When I took car to the dealer, the representative was aware of the issue but was not willing to provide free service to fix the issue because basic warranty was expired. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. It first happened when the car was about a year old (12,000 miles).

NHTSA #11470160

Battery drains and goes dead at least once a month. Battery was replaced by dealer and still having battery drain issues.

NHTSA #11515347

2019 Subaru Ascent with a battery draining for no known reason. Found the lift gate open one evening in the garage when I had not driven the car recently, though had been in the garage and not noticed the issue. Replaced the battery and it was dead within a week. Spoke with a Subaru dealership who denies knowing anything about this issue and stated the diagnostic could take 10-20 hours at over $100.00/hr in certain cases. Really!!!

NHTSA #11459549

My battery drains rapidly on many occasions, and as you can assume it is never a fun time being stranded. When you own a car this expensive, you expect it to work. We have replaced the battery twice already in our 2019. The car completely shuts down with the drained battery and leaves you stranded and begging for a battery jump. With two kids and being a women this leaves me vulnerable to many dangers. I would say including the time Subaru replaced the battery and the time my husband replaced it, we have lost total power due to this failure a dozen times or more. If I’m loading feed bags or recycling and the trunk is open for more then 30 minutes ,without the car being turned on burning fuel and releasing carbon dioxide into my face, the car will die. I am aware of it’s sensitive battery and try to avoid these situations, BUT it happened again on vacation this weekend prompting me to be quite angry with the car. It is a definite issue with the Subaru its-self and not an error on its humans part. The car battery drains completely because of wiring issues. The defect has cost me over $500 plus hours of stress and anxiety. I’d like to join the class action law suit against Subaru. After reading that they, Subaru corporation, claim no responsibility.

NHTSA #11446778

Sunday, car wouldn’t start. Even though lights and display came on, engine wouldn’t turn over until I got a jump. After car started, center console went black and all infotainment, Bluetooth and rear view camera ceased to work. Drove hour and a half on highway. Monday morning, battery completely dead. Had to jump again. Now, center screen working, but seems to be battery issue. We had similar car starting problems before and replaced battery less than a year ago February 2021!!!

NHTSA #11444467

Recently have had issues with the battery. I've had to jump the car 4 times in the last month. The car was purchased in August 2021. I believe the electrical system is draining the battery.

NHTSA #11444795

The battery drains prematurely. I have been stranded waiting for 3 + hours for roadside assistance due to dead batter 3 times in December 2021. The dealer told me that due to the number of computers in the 2019 Subaru Acsent that it had to be driven at least twice a week to avoid this problem. The dealer had to replace the battery under the warranty because it burned up when they tried to charge it. touring sub

NHTSA #11446514

The Subaru Ascent I purchased in January 2019 failed to start on November 13th, 2021., with about 17100 miles! I contacted the dealer who asked me to Subaru roadside assistance to have the vehicle towed to the dealer. The dealer diagnosed the problem as a dead battery and replaced the battery. I had used the rear power liftgate the previous night to remove groceries. The premature failure of the Subaru Ascent battery represents a serious risk of leaving owners stranded away from home.

NHTSA #11455938

My car battery went dead and I was unable to start the car. I was camping and fortunately the ranger had a battery jump box. There was nothing wrong with the battery. When I returned I asked the dealer about it and was told these new cars have so many things that need battery power and we must have opened the doors too many times. On 12/27/2021, I decided to purchase a new battery plus the portable jump box because I frequently hike and camp in places far from phone signal and didn't want this happening again. Next camping trip it happened twice. We made sure to keep the doors shut to keep interior lights off and turned the light off when the rear gate was open. The jump box was a life saver as again we needed to jump the car. Then next day as the car sat with all the doors closed, I started hearing beeping sounds almost like an SOS. Lights flashed. The car beeped more and more. We tried starting it to no avail. Luckily, we were able to charge the jump box and successfully start the engine again. This vehicle was made for an active outdoor life style. It is a safety factor to not be able to start your car.

NHTSA #11465806

I have a 2019 Subaru Ascent and my battery has died 3 times now. The first time was on May 2019 and the car would not start. I had to get it jump started by AAA and drove to the dealer where they ended up replacing the battery. The liftgate had somehow been triggered while in my garage and did not fully close and drained the battery. At the time it was suspected I had accidentally hit the FOB to trigger the liftgate to open but that never happened before and has ever happened since. Then in April 2020 car wouldn't start again. Car was jumped by AAA but when I attempted to drive to dealership it died again and had to get a tow truck to bring car to dealer. Battery was tested but not replaced. Dealer said I was not driving car enough (not driving at all during the pandemic) and needed to get a battery maintainer for battery which I did. I used battery maintainer when I was not driving the car regularly and car was fine until Oct 14, 2021. We had been driving car regularly for month so we were not using the battery maintainer as we thought the battery would be charged through the regular driving. But on Oct 14 the car would not start and when I tried to start it, all the dashboard and exterior lights were flashing. Plugged in the maintainer and after several hours the liftgate started beeping and then the front of the car started beeping. I had car towed to dealer and they replace battery again and also changed the power liftgate module to stop the drain on battery if door is open for more than 20 minutes.

NHTSA #11437432

I chose electrical problem above, however to be specific, the issue is with the battery life. I’ve read numerous complaints online of other customers of Subaru outback and Ascent, and they are reporting the same issues that I am having. Premature battery drain. I am not misusing the car at all. This is happening with normal usage of the car. I have been left stranded in several places because of this issue. It’s gotten to the point where I had to purchase an electric charger to carry around with me. The last battery that was purchased for the car last year is now completely dead. It is ridiculous to have this amount a batteries replaced in such a short period on a newer model car. My car is only three years old. This is the third battery that I am replacing. I cannot count the number of times happen to me. So the date below will be the most current date when the battery died. The worst part is, Subaru knows about the issues, but they just keep giving me excuses for why it’s dying. Furthermore, they keep replacing it with the same type of battery. It’s not just me. These complaints are numerous throughout the Subaru ascent owners that I read online.

NHTSA #11436756

There is a chronic leak in the sunroof. This causes water to run down the C pillar under the carpet. The carpet has 3 inch thick molded foam attached to the bottom. The water sits in the metal floorboard pan, under the molded foam, so it sucks it up like a sponge, but the carpet never gets wet and shows signs of a leak. The dealer has serviced the sunroof yet it continues leak every time. The vehicle stays moldy and strong smells of mold never go away, also the thick foam won’t dry completely out due to the design of the flooring underlay.

NHTSA #11526122

Windshield broke for no reason. Crack not associated with any damage or weather incident.

NHTSA #11533546

Multiple cracks/chips in windshield with normal driving

NHTSA #11476088

Please note: I have already had the windshield replaced once. This is the second windshield on this vehicle. My windshield was hit by a rock on the front passenger side and it "spidered" instantly. For the past month it has spidered a little more. After washing my car on 6/21, the spidering has extended across the windshield to the driver's side in the driver's line of sight. Washing my car didn't cause this (nor should it!) because I have driven in the rain for the past month. We have a 2013 Subaru Forester and it just now has a chip that spidered. This is not normal!! Additionally, approximately 2 weeks ago I noticed the front section of my sunroof was cracked and had spidered nearly all the way from back to front of the glass. No chip is apparent. I am paying out of pocket on these repairs because my insurance rates go up when I go through insurance. The price tag for these 2 windows is $1800. This is getting ridiculous!

NHTSA #11470707

On the week of February 24th, 2022 we had a snow/ice storm that caused significant buildup on my windshield and after clearing it off and running the defrost and I noticed cracking on the windshield. I have heard of several consumers that have had problems with Subaru windshields around the same time (2015-2019) and were having the same cracking issues for the same defrost issue and cracking without cause. Have had the crack since February as the cost of the windshield will be exorbitant due to the eye sight camera and calibration.

NHTSA #11473636

The windshield cracked with no obvious damage. The crack did not start at a chip. Cracked while not driving and no recent rock hits.

NHTSA #11633422

My Subaru Ascent 2019 is 2.5 years old. The windshield has developed a crack on its own on a long drive. The crack first appeared at the bottom of windshield near front passenger seat, and has started spreading sideways towards driver side in a zig-zag fashion. It's about 10 inches long now. I called Subaru service center and informed them about the crack. The service center said one of their managers will call me to discuss. I'm waiting for the call. I had a similar random crack appear on the sunroof 6 months after purchasing the car. It also appeared on a long drive. Subaru inspected and initially refused to cover the sunroof under warranty. They later came around and replaced the sunroof on their own and without charge to me.

NHTSA #11445370

The windshield has cracked twice with very small cracks. The second time was within three weeks of having it replaced at the dealer by a 3rd party since the dealer didn’t handle that repair. On this second occasion, I neither saw or heard a rock or chip hit the windshield and yet after a cold night and parking in the garage I came back the next morning and it was there. The second crack doesn’t appear to be from any rock as it is very small and almost at the base where the new windshield was installed — but the dealer is saying they think Subaru may say it is coming from a small mark and then spidered out. I can’t even see how a rock could go ata downward angle to hit down in this area below where the wiper blades rest. I went on the website and there are many many complaints about this new vehicle’s windshield cracking - both from very small objects and on its own. I already had a transmission replaced on warranty and several other problems- as mine was the first 2019 Ascent sold in Columbia, MO. In short, these windshields have been the subject of a class action and they are defective and unsafe.

NHTSA #11442153

Blue smoke and hesitation as if motor will turn off. Blue smoke upon turning suv on.

NHTSA #11532583

The rear door knocked me to the ground because it didn’t go back up when it came in contact with my body and I couldn’t get out of the way fast enough

NHTSA #11495781

Open CVT recall is not being taken care of in a timely manner. Safety sensitive issue and it’s been open coming up on a year.

NHTSA #11486770

Driving when all of the sudden the front windshield cracked it started on the passenger side.

NHTSA #11474723

Windshield cracked while driving.

NHTSA #11464767

2019 SUBARU ASCENT. CONSUMER WRITES IN REGARDS TO SUBARU SAFETY RECALL WRK-21. THE CONSUMER REQUESTED THE USE OF A RENTAL VEHICLE AND STORAGE BE PROVIDED WHILE AWAITING THE RECALL REPAIR COMPLETION. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.

NHTSA #11454015

The contact owns a 2019 Subaru Ascent. The contact stated while driving approximately 70 MPH, the contact observed a crack at the bottom of the windshield by passenger’s side pillar. The crack then extended up to the center of the windshield just underneath the rearview mirror. The contact observed that the crack increased by a few centimeters every time the vehicle was driven. The contact had not taken the vehicle to the local dealer. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.

NHTSA #11462516

The contact owns a 2019 Subaru Ascent. The contact stated that upon entering the vehicle, he noticed a horizontal crack on the lower driver’s side windshield. The contact stated that there was no impact on the windshield to cause the crack. The contact had the vehicle repaired through his insurance company by an independent mechanic. Recently, the same failure occurred in the same spot as before. Neither the dealer nor the manufacturer had been notified of the failure. The contact stated that the failure obstructed his vision while driving. The vehicle had yet to be repaired. The failure mileage was approximately 25,000.

NHTSA #11465096

The contact owns a 2019 Subaru Ascent. The contact stated that the driver’s side door window cracked without warning or impact. The vehicle was taken to the local dealer where it was diagnosed and determined that the window needed to be replaced. The vehicle was repaired. The contact stated that 6-months later, while his wife was utilizing the vehicle, she noticed that the front windshield had cracked without impact or warning. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 50,000.

NHTSA #11480744

The contact owns a 2019 Subaru Ascent. The contact stated while entering the vehicle, he noticed the front windshield was cracked on the passenger’s side. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 31,040.

NHTSA #11439845

While driving, the rear right suspension trailing arm got sheared/broken apart into 2 pieces at about 1 inch away from the bushing and the welded spot. The car lost control while breaking.

NHTSA #11530575

The contact owns a 2019 Subaru Ascent. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the vehicle. Upon investigation, the contact self-diagnosed that the front struts were faulty. The dealer was made aware of the failure, and the contact was waiting for a callback from the dealer. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The rear struts were previously replaced in 2019 by the dealer. The failure mileage was approximately 43,000.

NHTSA #11450942

Battery draining problem

NHTSA #11535244

Transmission slipping especially while climbing an incline though it’s happened while on flat surface accelerating

NHTSA #11450710

Spent 5 hours at a tailgate/beach event with the rear lift gate open. I made sure that interior lights were off to avoid draining the battery with the lift gate open. When we were ready to leave, the car battery was dead. We were panicked because we have a 5mo old and had to track down another driver to borrow jumper cables. Once home, we discovered that the lift gate will always draw power from the battery unless you trick the hatch lock with an off-market device or carabiner clip.

NHTSA #11462185