Below are recalls and complaints reported to NHTSA for the 2020 Mazda Cx 5. This information is consumer-reported and provided for general informational purposes only. Vehicles like this may qualify under California lemon law depending on their individual repair history.
The following are consumer-reported complaints filed with NHTSA. These are unverified allegations and are not proof that any defect exists.
Started smelling burning oil in 2020 Mazda CX-5 non turbo with 34,000 miles. Auto shop states it is a cracked cylinder that will cost over $7,000 to repair. A Google search shows it is a known issue but Mazda has not extended the warranty for non-tu | The contact owned a 2020 Mazda CX-5. The contact stated that while driving under 45 MPH, the TCM received a false data sensor warning, causing the vehicle to enter LIMP Mode. The contact stated that during the failure, the smart brake feature, Adapti | Vehicle suffering from Mazda TSB 05-005/23 Chirping noise from Transaxle on 3rd to 4th gear upshift. Vehicle diagnosed by dealership as needing new Transaxle on 17OCT25. Diagnosis stated issue started ~32k miles.
SUNROOF EXPLODING - 2020 Cx5 I've seen other reports on mazda forums happending on cx the sunroofs RANDOM normal temp in chicago IL on Halloween night | When driving at highway speeds, when there are strong crosswinds, as there are prone to be in my area, depending on which way the wind is coming from both doors will make a screeching/howling noise. This noise is very loud and extremely distracting. | High pitch noise coming from upper side of vehicle while driving on a freeway with strong side winds (35-40mph wind gusts).
I was in the drive thru at a restaurant and had my foot on the brake. After a couple of minutes of sitting with my foot on the brake, I gently pressed the accelerator to slowly move forward. All of a sudden the car sped up on its own like I had floor | DUE TO THE STEERING WHEEL CONTROLS NOT BEING ILLUMINATED I ACCIDENTALLY INCREASED THE SPEED RATHER THAN DECREASING WHILE DRIVING AT NIGHT.
Forward Smart city brake support malfunction Camera Sensors Screen Ghost | During snowfall, the front camera becomes obstructed, leading to a malfunction in the smart brake system. When this occurs, an alert appears indicating a “Smart Brake Failure,” accompanied by an audible warning and the illumination of the check engin
While driving on the highway in traffic, I was applying the brakes (slowly and smoothly) and moving with the flow of traffic when the SBS system activated the brakes harshly and slammed me to a stop without reason. In addition to throwing me forward | While driving forward in a straight line during broad daylight at approximately 40mph, the car in front of me slowed and turned right onto a side street. I applied brakes to slow myself (to ~25mph I estimate) until the car in front of me was fully ou
I noticed an oil leak. I had it diagnosed and its a crack in the cylinder head, right above the exhaust manifold. This is known issue for Mazda's online. There is oil spilling everywhere. The oil burns off as it is driving. Smoke fills my car. | Engine developed multiple oil leaks from oil seal and timing cover. The leaks could result in engine failure and endanger driver and/or passengers. No warning lights activated, was found at routine oil change. Defect was reported to manufacturer, | Low oil light came on at 52,764 miles, 300 miles before the next oil change on the manufacturer-recommended 7500 mile schedule. I've switched to a 5000 mile oil change schedule and will be monitoring oil level going forward for excessive oil consumpt
I am reporting an ongoing defect with the infotainment system in my 2020 Mazda CX-5, involving ghost-touch inputs, system freezing, and random reboots. These issues began around the second year of ownership and have progressively worsened. The syste | THE SUNROOF EXPLODED NORMAL TEMPS in CHICAGO IL Halloween Hight 60 desgres on while driving on HWY | The ongoing “ghost touch” defect in Mazda infotainment systems is a serious safety hazard that should have triggered a recall. This issue affects vehicles from model years 2016 through 2023 and stems from a design flaw present from the beginning. Whi
I purchased this vehicle as a used car from a dealership. On my way home, the infotainment panel began to shout at top volume that this is the volume that navigation would be set at. The volume was so loud that it was startling, and it continued on u | I own a 2020 Mazda CX-5 equipped with the Mazda Connect infotainment system. The touchscreen display malfunctions regularly by randomly selecting menu items, jumping between screens, zooming in and out, and activating functions without any input from | *This is not part of the class action lawsuit* Per attorneys for the complaint, this issue is not part or covered by that lawsuit* This is concerning the infotainment system and what is known by Mazda as “ghosting”. Mazda for safety disables touch sc
While traveling on an Interstate highway, my passenger side curtain airbag suddenly deployed without any warning while I was driving. There was no collision or impact, there was no debris on the road, or any significant bumps in the road. There was | -Passenger side air bags deployed for no reason on May 19, 2025 at 1945h. -Driver safety compromised due to shock, momentary loss of hearing, disorientation while driving. -Other drivers safety compromised due to driver having to react, re-orient the | Airbags did not deploy when I crashed into a guard rail dragging for 40-50 feet.
Allegedly reported: 1 injury (as reported to NHTSA).
On Septmber 2, 2023 the car had been on a 4 hour road trip. I came into the driveway, left the car running in Park with the brakes on (listening to music while I cleaned the car out) it was idylling for about 5 minutes. I went to the drivers side | My car only has 32000 miles on it and I was told that I need new brakes and calipers. My car is making grinding and creaking noises when I back up, stop or get into it. Because of these brake issues it feels like the car is taking longer to stop. | TRY TO PART WHEN I STEP ON THE. BREAK, DID NOT STOP KEEPING RIGHT ON GOING.
Allegedly reported: 3 injuries (as reported to NHTSA).
My car has started braking when objects arnt there almost causing a crash Mazda denies this | Emergency braking brought car to a complete stop while traveling around at approx. 35 MPH with no car or anything else in front of the car on a wide and clear town street. Car would then not go into park and only after a couple of mins did it go int | Automatic Emergency Braking (Mazda's Smart City Braking Feature) will randomly trigger even when there is no vehicle/person/object/obstruction present in the road infront of you. It has occurred going over railroad tracks and made by car go from 30 m
The rear windshield wiper stops working while driving in a rainstorm. This has happened twice. The wiper works for 30-60 minutes and then stops. Was inoperable for the remaining 4 hours of the trip. When we took the car in for troubleshooting the | WINDSHIELD GLASS SPONTANEOUSLY CRACKED FROM BOTTOM WHERE DEFROSTING VENT IS LOCATED, ARCING UPWARD ACROSS DRIIVERS FIELD OF VIEW OCCUPYING 3/4 OF WINDSHIELD HEIGHT- DRIVEN TO WORK WITH NO PROBLEM AND CRACK WAS PRESENT AT END OF WORK SHIFT NO IMPACTS
The vehicle infotainment system including the touchscreen display and Connectivity Master Unit malfunctioned. The touchscreen operates without driver input, the system freezes or glitches, audio activates unexpectedly, and phone functions behave erra | The infotainment screen in the vehicle suffers from Phantom/Ghost touching, rending a safety hazard as while following navigation it can act on it's own, becoming a large distraction. | My infotainment display has a prevalent ghost touch issue that causes majors distractions while I'm driving, and no warnings on when it'll happen. The ghost touch will end my navigation, end my calls or put them on hold, call random people in my cont
My car is experiencing extreme ghost screen. Also when this happens I get a lot of warning lights when nothing is truly experiencing fault. My screen will jump, change settings, reset settings,become dark on it own, not turn on at all, flip through t | DASHBOARD LIGHTS HAVE GONE OFF THEN BACK ON WHILE DRIVING ON THE HIGHWAY & LOCAL ROADS SEVERAL TIMES. ALSO CONCERNED AS TO WHAT ELSE THIS ISSUE AFFECTS & NOT SURE IF DAYLIGHT RUNNING LIGHTS ARE ON OR OFF AT THIS TIME OR OTHER ELECTRICAL ELEMENTS. NOT
If your 2020 Mazda Cx 5 has had repeated repairs for the same problem, you may have rights under California lemon law. Tell us about it and we will review your situation at no cost and no obligation.
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The recalls and complaints shown here are reported to NHTSA and are consumer-reported, unverified allegations. They do not establish that any defect exists in any individual vehicle, and nothing on this page should be read as asserting that the 2020 Mazda Cx 5 is defective. Counts reflect items filed with NHTSA and may not be current. “May qualify” statements are general and do not mean any particular vehicle or owner qualifies.
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