2024 Kia Ev9: Recalls, Complaints & California Lemon Law

BPM warning in the KIA app. Apparently, ICCU and battery failures are t known issues with the KIA EV9s.

NHTSA #11722786

My vehicle popped up a red vehicle warning to check the electric vehicle system. It would no longer charge, was taken to the dealership where the emergency notification was sent :suspected condition with your EV9's Battery Management System has been detected and charging has been limited. A full system check is recommended. Please schedule an appointment with your local Kia dealership as soon as possible. And another CRITICAL EV WARNING your EV battery has a critical issue contact roadside assistance. This is a 2024 and has a total battery failure.

NHTSA #11712208

The DC charger plug won’t release after charge was completed. Waiting 3.5 for the tech to forcefully unplug and broke the charger pins. This is a known issue with Kia vehicles and costly repairs.

NHTSA #11693978

What component or system failed or malfunctioned, and is it available for inspection upon request? Tire Pressure Monitoring System (TPMS) failed to detect or warn of any tire pressure abnormality before or after the blowout. Following the blowout, the vehicle’s diagnostics screen displayed “All Systems OK” while the instrument cluster simultaneously showed a “Low Tire Pressure” warning. How was your safety or the safety of others put at risk? A tire blowout at 65 MPH on a highway created an immediate risk of loss of vehicle control, collision, or rollover. Two minor children were passengers in the vehicle at the time. The simultaneous TPMS failure provided no advance warning, eliminating any opportunity to safely reduce speed or pull over before the blowout occurred. The vehicle had been in my possession for approximately four hours at the time of the incident. Has the problem been reproduced or confirmed by a dealer or independent service center? UNKNOWN Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others?UNKNOWN Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO

NHTSA #11740769

Description of the Problem: While driving my 2024 Kia EV9, the vehicle suddenly jerked and displayed a “Motor Control System” warning on the dashboard. The Kia Access app showed diagnostic code P0A4100 (MCU_R – Motor Control Unit fault). The issue causes the vehicle to hesitate and feel as if it loses power momentarily while in motion, creating a serious safety risk for me and my children. System/Component: The failure involves the Motor Control Unit (MCU) / electrical drivetrain system. The vehicle is available for inspection upon request. Safety Risk: The vehicle’s jerking and power fluctuation make it unsafe to drive in traffic, especially with children on board. It gives the sensation of being rear-ended and raises concern of potential stalling or loss of propulsion. Reproduction and Dealer Confirmation: The problem was reported to Sons Kia in McDonough, GA. The dealership initially inspected the vehicle on October 24, 2025, and returned it on [XXX], claiming the issue was addressed. However, the same warning and behavior reappeared less than 24 hours later ([XXX]). Inspections: The vehicle has been inspected by the Kia dealership service department. No outside parties (police or insurance) have inspected it yet. Warnings/Symptoms: The first warning appeared on [XXX], with the “Motor Control System” dashboard message and a corresponding alert in the Kia Access app. The issue continues to recur despite service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11695727

Car was new with 1,002 miles on odometer and with me for 3 weeks. The 12 volt battery died and needed to be replaced. This vehicle uses the 12v battery to start the electronics for the car which then enable operation of the car. The failure of this battery left the car without any power and it needed to be towed from my garage to the dealer. This is a common issue with Kia and Hyundai electric vehicles.

NHTSA #11629303

All of a sudden the EV battery management system warning light is on and it suggest I do not drive it until fixed. This was after my entire screen went out, where I could not see the speed I was going or use turn signals. Very unsafe

NHTSA #11648576

My car started to not charge for more than 10mn at a time. It also showed an error message about the electrical system. I have dropped off my car at the dealership on march 3rd. No information since

NHTSA #11653675

Our KIA EV9, which HAS HAD the software update installed to address NHTSA Recall Number 24V757 (Kia safety recall SC326) has again had the driver's instrument panel screen come up blank when the car was started. This is identical to behavior we observed multiple times before taking the car to the dealership for the software update. To resolve the issue, the car was turned off and permitted to sit for an hour before we attempted to start it again and the problem was no longer present.

NHTSA #11627124

In October 2025, my drivers seat began to move forward and fold on its own. I was sitting in the seat and crushed. I was able to free myself. I might have photos. I did call Kia. For a second time maybe a month ago, I was undoing my son's car seat from the latch and the seat began to fold up and pinned my neck and arm. I thought I was going to die. This was a rear passenger seat.

NHTSA #11740877

When making left turn or going over bumps, driver seat pops and feel shifted.

NHTSA #11743840

The front drivers seat slightly shifts during tight turns. There is a slight click in the lumbar towards the center of the car.

NHTSA #11728258

Windshield wipers stopped working in middle of bad snow storm. I had to pull over, wait for the weather to improve before proceeding. I have a minor child and safety is a concern to me. Thought it was the wiper so I went to AutoZone to replace it and was told the problem is the wiper motor and that I needed to take to the dealership for repair

NHTSA #11716100

Wiper washer system was working properly until the first snowfall today. Despite the very small amount of snow, the wiper washer system for the front windshield will not operate. The rear washer works properly. Washer reservoir is full and the wipers work properly.

NHTSA #11701991

Snow accumulates under wiper blades and then ice sticks to the wipers themselves. Big chunks of ice form on blades so that wipers do not clear snow/water off of windshield. Impossible to see while driving when this occurs in snowy conditions. Defrost setting on HVAC is not enough to melt ice so must be manually removed. No reference in user manual or from KIA on how to manage.

NHTSA #11649635

The contact owns a 2024 Kia EV9. The contact stated that while driving approximately 20 MPH, there was an abnormal slapping sound coming from the rear passenger’s side of the vehicle. While observing the tires, the contact became aware that the rear tires were bald, and the steel belts were coming from the inside of the tires. The contact used Fix a Flat inside the tires and was able to drive the vehicle to the residence. The following day, the vehicle was towed to the dealer, and the dealer that it was a known issue with the original tires on the vehicle. The contact was informed that the failure was caused by the battery, causing the vehicle to be too heavy for the vehicle. The inclination, tilt, or angle of suspension components with the shocks, struts, or control arms, known as the CANT, caused the tires to tilt outward approximately 2 or more inches. The dealer diagnosed that the suspension could have failed. The cant, suspension, and tires were replaced, and the wheels were aligned. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was 12,668.

NHTSA #11713901

When driving between 20-40 mph and hitting a rough patch of road, pothole, expansion joint, or uneven pavement, the vehicle sometimes heavily sways left to right. It takes one to two seconds to stabilize after the swaying. My wife and I both experience it at different times - we say it "feels like a wheel is falling off" because it's so disorienting and concerning. It often happens unexpectedly with road surface that doesn't actually appear to be all that bad. The rear end feels particularly unstable, like the suspension can't control the vehicle's weight when it's swaying. It's not a small vibration - it's a pronounced side-to-side oscillation. Sometimes I need to make steering corrections just to keep the vehicle centered in the lane. This unpredictable swaying makes us nervous about driving in adverse weather conditions. We can't trust how the vehicle will react when hitting unavoidable bumps and road imperfections. We have noticed it over 50mph at times but it is much more rare at this speed -- though when it happens at this speed it is obviously much more concerning. At higher speeds the swaying does not seem as pronounced / dangerous as at lower speeds, thankfully. After researching online, I discovered many other EV9 owners reporting identical suspension problems. Multiple complaints describe the same lateral swaying, porpoising, and bump-steer behavior that we are experiencing. This appears to be particularly common among GT-Line models. The consistency of these reports suggests this is a systemic defect affecting multiple vehicles, not an isolated incident with our particular vehicle. We have 11k miles on the vehicle now and this has been consistently happening since 200-300 miles brand new. We've mentioned to a dealer but it is very difficult to reproduce as it seems to happen randomly, even over the same stretch of rough road.

NHTSA #11693716

The contact owned a 2024 Kia EV9. The contact stated while driving at an undisclosed speed, several warning lights illuminated, and the vehicle lost automotive power. The vehicle was towed to the dealer, where it was diagnosed with a failed rear inverter. The contact was informed that the rear inverter needed to be replaced. The vehicle was repaired. The failure reoccurred. The vehicle was towed back to the dealer where it was diagnosed with a failed rear inverter again. The contact was informed that the rear inverter needed to be replaced. The vehicle was repaired. The failure reoccurred. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, and the vehicle lost motive power. In addition, the contact noticed smoke exiting from the rear of the vehicle. The vehicle was driven to the shoulder of the road. The local fire department arrived and extinguished the fire. The contact was unofficially informed that the fire seemed to have started from the rear of the vehicle. The contact stated that the replacement of the rear inverted was performed three times prior to the fire. The last replacement of the rear inverter was performed just a few days prior to the fire. The manufacturer was made aware of the failure, and a case was filed. In addition, the contact stated that prior to the vehicle fire, the contact was in negotiations regarding the vehicle's back. The failure mileage was approximately 10,600.

NHTSA #11670218

While driving, the vehicle suddenly lost power and could not accelerate normally. The speed dropped and got stuck around 12–25 mph even when pressing the accelerator. This happened multiple times, usually during hot daytime conditions. It created a serious safety risk, and one time another car almost hit me from behind because my vehicle slowed down so suddenly. The dealer has inspected the car several times but said they could not reproduce the problem. Warning messages such as “Power Limited” appeared on the dashboard when the failure occurred. I also recorded multiple videos of the problem when it happened.

NHTSA #11682293

I was driving down the highway at approximately 60 mph with approximately 40% charge to the high voltage battery. While moving the car suddenly stopped accelerating and switched to neutral automatically. The instrument panel provided no audible alerts of a problem and in relatively small text stated "check electrical system" The brakes and the rest of the car's electronics worked such as turn signals and warning lights. We were able to coast and pull over to shoulder of highway and stop safely, but losing acceleration in middle of highway suddenly was very scary. Car is currently at dealer awaiting to be diagnosed.

NHTSA #11624715

My wife turned on the car after it had been parked for a few hours and the primary instrument cluster display (that contains critical information such as speed) was blank. There was nothing she could do to reenable it. This seems to be the same issue found by many other EV9 owners here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11619498

At least one cell of the ev battery is defective and the battery will not charge. The dealer determined that it is unsafe to drive. We are pending repairs and under warranty for over 40 days now and Kia can provide de no estimate for when the car will be repaired.

NHTSA #11660845

Vehicle range went from 320+ miles on a 100% charge to just 100 miles on 100% charge. Looks to be a bad battery cell or battery itself. No warning lights of any kind. Just super degraded range. Vehicle is new and has around 5800 miles. Dealer doesn't have techs to work on batteries, so they are having to play telephone game with Kia tech line in Korea.

NHTSA #11649183

Starting on Feb 22, 2025, we observed that our Kia EV9 had dramatically reduced range. Normally, when charging was complete the dashboard would show well over 250 miles of range, even in cold weather. On Feb 22nd we started to see the range had dropped to around 60 miles, even when the dashboard reported the battery at 100% charge. The actual range seemed to be even worse, dropping dramatically even after a short drive around our town. By all appearances, the high voltage battery seems to be defective and is causing a safety issue because it could result in a sudden loss of power during driving or an unexpected shutdown of the vehicle. This may also be a symptom of an even more serious battery defect that could result in a battery fire. We brought the vehicle to the dealer, and they were able to reproduce the severe drop in range. No components have been replaced yet, we are still waiting to hear which parts will be replaced under warranty service. During this entire time the vehicle has given zero warnings or alerts, including no warning messages nor the check engine light.

NHTSA #11649362

2024 Kia EV9 has destroyed two complete tire sets in 4 months (October 2025, January 2026) despite two professional alignments (May 2025, October 2025). Dealer service manager admitted on recorded call (1/7/26) seeing multiple EV9s "under 18,000 miles" destroy tires, confirming fleet-wide pattern. Multiple owner forums report the exact same issue. MY CASE: - [XXX] (11,860 mi): Steering misalignment, independent shop (Town Fair Tire) confirmed alignment issue - June 2025 - Vehicle inspected and tires rotated by authorized Kia dealership - Berlin City in Vermont - October 2025 (22,736 mi): Left rear BLOWOUT while driving. ALL FOUR OEM tires (113 load rating - "correct" per Kia) worn to bare threads. Tires had ~18,000 miles on them. October 2025: Snow tires were installed in October 2025, with 10/32" tread (were driven ~4,000 miles the previous winter). Dealer performed alignment, no before/after documentation provided [XXX] (25,486 mi): Same winter tires that drove 4,000 mi perfectly first winter destroyed in 2,700 mi second winter DEFINITIVE PROOF - Multi-Point Inspection (1/5/26): On 1/5/2026: Rear Left: 1/32" tread (destroyed in 2,700 miles from Oct. '25 to Jan. '26) Rear Right: 1/32" tread (destroyed in 2,700 miles from Oct. '25 to Jan. '26) Front Left: 10/32" tread Front Right: 10/32" tread Rear-only catastrophic wear on AWD vehicle is definitive proof of rear suspension or alignment defect. If load rating or overloading were the cause, all four tires would wear equally. SAFETY HAZARDS: Left rear tire BLOWOUT October 2025 while driving at 35 mph. Service Manager Pat (1/7/26): "Under 18,000 miles I've seen" other EV9s destroy tires - CONFIRMS FLEET-WIDE PATTERN Service Manager: "I can't tell you why the alignment is out" - CANNOT DIAGNOSE ROOT CAUSE Service Advisor John (1/6/26): "There's got to be an elephant in the room somewhere" - ADMITS UNDIAGNOSED DEFECT EXISTS Service Advisor: "I wouldn't feel safe putting my guys in it" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11710718

When traveling at highway speeds the rear suspension is not capable of handling road imperfections. When a pot hole or other disturbance occurs, the rear end of the vehicle violently porpoises and swing back and forth. This is made even more obvious when taking a long sweeping curves at 55 plus. It causes the entire chassis to become very upset. I have never had a car do this.

NHTSA #11671190

1. When I go over bumps, the car behaves as if it's about to lose control. It porpoises and at one point it feels like you're about to lose control of the vehicle. 2. We have taken the vehicle to the dealer 3+ times now for the same issue. They claim that it's a glitch in the suspension but there is no know fix. At 55+MPH the vehicle starts vibrating and is completely different than issue number 1 above. They've tried balancing the tires but it has not been Successful. We're hoping to claim the car and Lemon through WI.

NHTSA #11684238

The drivers display went blank. There is one indication so speed, break settings, turn signals or any of the safety related items such as blind spot, collision warning ect.

NHTSA #11619819

For the third time in that last 5 weeks, I turned on my Kia EV9, and the digital cluster is blank. I cannot see my speed, battery power remaining, lane change cameras, turn signals, headlight information, etc.

NHTSA #11618318

The main screen which displays the vehicle speed, state of charge and side view cameras, amongst other items, was completely black. Not knowing the speed I was traveling was dangerous to my safety. I have read of other complaints online of other users having this issue. They stated that if you turned off the car, locked the doors and didn't charge for around 30 to 60 minutes, the screen would reset and work. It did. The vehicle has not been inspected by the manufacturer or law enforcement.

NHTSA #11618714

For several weeks the car has felt out of balance and I had it in the shop once to be balanced. The balance felt it lasted a very short time. I took the car in today to be checked out and the passenger rear tire couldn’t hold a balance. Mechanic removed tire and the interior sound deadening foam had detached on greater than 50% of the diameter of the tire. This has been widely commented on as a common failure mode for these Hankook tires on EV9 vehicles. I wanted the remaining tires inspected but as they would hold a balance the dealer had no reason to put in the labor of removing and inspecting the foam. 285/45 R21

NHTSA #11744641

Purchased new all four tires (P 285 / 45 R 21 113V XL) in Dec, 2025 after confirming fits my vehicle. Warranty 60,000 miles. About 4 months later and about 1,800 miles of use, both rear tires have lost most of their tread and steel belts are showing per auto dealer. Front tires have also los quite a bit of tread. Vehicle had 4 wheel alignment before these tires were installed. Dealer & vehicle manufacturer representative confirmed no issue with vehicle. Also noted on 4/29/2026 that tire manufacturer web site states that these tires are no longer available for my vehicle. This is a significant safety hazard in its present state and worse yet subject to sudden tire failure.

NHTSA #11734782

What component or system failed or malfunctioned, and is it available for inspection upon request? Two components failed simultaneously: (1) the rear passenger side tire experienced a catastrophic blowout while traveling at 65 MPH on the highway, and (2) the Tire Pressure Monitoring System (TPMS) failed to detect or warn of any tire pressure abnormality before or after the blowout. Following the blowout, the vehicle’s diagnostics screen displayed “All Systems OK” while the instrument cluster simultaneously showed a “Low Tire Pressure” warning — indicating a TPMS malfunction. The original blown tire has been retained and is available for inspection upon request. All four tires have since been replaced. How was your safety or the safety of others put at risk? A tire blowout at 65 MPH on a highway created an immediate risk, I briefly lost control of the vehicle as it became wobbly and unstable to steer, we were at at risk of collision, or rollover. Two minor children were passengers in the vehicle at the time. The simultaneous TPMS failure provided no advance warning, eliminating any opportunity to safely reduce speed or pull over before the blowout occurred. The vehicle had been in my possession for approximately two-three hours at the time of the incident. Has the problem been reproduced or confirmed by a dealer or independent service center? UNKNOWN Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? UNKNOWN Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps, messages, or symptoms appeared prior to the tire blowout. The TPMS provided zero advance warning. After the blowout had already occurred and the vehicle was stopped on the roadside, the instrument cluster displayed a “Low Tire Pressure” warning. However, simultaneously, the Vehicle Diagnostics screen displayed “All Systems OK” with a green check-mark.

NHTSA #11740767

3 weeks after picking up our Kia EV9, I noticed a thunking sound from the passenger side front tire. When we reached home, we opened the car cover and noticed that the lug nut had come off and was rattling behind the cover. We called the dealership and the asked us to bring the car in. Since we didn't want to drive it, we bought a torque wrench and tightened it ourselves, after getting the information from the dealership on how much to tighten it. We also noticed that all the lug nuts were under torqued and the driver side lug nut was very loose. I also read multiple reports on online forums (Reddit) about new Kia EV9 wheels flying off on the highway.

NHTSA #11649077

Two seatbelts failed in the rear of the car. One seatbelt in the third row seat and the middle seatbelt in the 2nd row back seat. This happened in quick succession soon after I purchased the car used from a Kia dealer in Orlando. The seatbelt in the third-row seat seemed to fold up and jam in a way that could not be unjammed. The middle seatbelt in the second row got stuck in its extended position, as if it were fully extended, and will not retract. The dealer is claiming that both failures were due to external issues and they are not covering them under warranty. But both issues seem odd to me -- the middle seat seatbelt is just fully extended and now won't retreat; the third row seatbelt folded up when it retracted but, in my experience, that happens somewhat frequently and usually the seatbelts just unfold and keep working. My concern is that this might be a sign that there is an underlying seatbelt manufacturing issue. The dealer is claiming that both seatbelt pretensioners need to be replaced. I have not repaired the seatbelt issues yet so they can both be examined. I can also sent photos of the seatbelts.

NHTSA #11706776

We were rear ended on the freeway by a vehicle going 75 mph. The impact pushed us into the vehicle in front of us.The airbags were deployed but the front and rear passenger seat belts did not lock. My husband flew forward onto the dashboard and cracked the windshield. My daughter who was behind him flew forward into the back of the passenger seat. They both suffered injuries as a result. The vehicle was deemed a total loss by our insurance company..We have some pictures and video. As of now the vehicle is in the ownership of the insurance company on their storage lot.

Allegedly reported: 4 injuries (as reported to NHTSA). NHTSA #11689557

I would also like to highlight the serious safety concern due to cell deviation (imbalance) along with SOC (State of Charge) mismatch as per my car's BMS (Battery management system) which is present in my vehicle and shared with Kia corporate. In an electric vehicle, the high-voltage battery cells, the Battery Management System, and the battery coolant system function as a single integrated safety-critical system. When battery cells are imbalanced and there is a significant mismatch between the state of charge displayed to the driver and the lower usable energy calculated by the Battery Management System, the weakest cell can reach its safe operating limit under normal driving load even though the dashboard indicates sufficient charge. If this condition is combined with a battery coolant system fault, such as low coolant level or air in the cooling circuit, battery temperatures can rise unevenly and further reduce safe operating margins. To protect the battery and prevent thermal or electrical damage, the system must immediately limit propulsion or enter a reduced-power (“turtle”) mode without driver input. Because these protective actions can occur suddenly and without advance warning, they can restrict acceleration or vehicle speed during ordinary driving conditions such as merging or maintaining highway speed, creating an unexpected loss-of-propulsion safety risk rather than a mere inconvenience. This is equivalent to a faulty fuel gauge for a gasoline car but with more immediate and severe consequences Sudden Power Cutoffs: If a single battery cell's voltage drops below a safe threshold, the Battery Management System (BMS) will shut down the entire pack to prevent permanent damage. This can happen even if the dashboard shows 25% or more remaining, potentially leaving you without power while driving. Loss of Vehicle Control: A sudden shutdown can lead to a loss of power steering and braking assistance, which is hazardous in high-speed or heavytraffic situatio

NHTSA #11707768

I was driving and the car suddenly gave a number of error messages, and I could not drive above 40 miles an hour on the freeway. This was very unsafe. I had it towed to the dealership and they replaced the ICCU Unit, which appears to be a very common problem with Hyundai/Kia electric vehicles. The ICCU unit does not power the car. It should not have affected the car's performance.

NHTSA #11676269

The vehicle was being driven on a highway when it became unresponsive to input from the accelerator pedal and the car's dashboard indicated an electrical system failure. There were no indications of problems with the car before the electrical system failure warning appeared. The car coasted to a stop on the side of the highway, where it was disabled (i.e., it would not shift into drive or reverse). The car was towed to a Kia dealership, where it has been for more than five weeks. The dealership replaced the ICCU but that did not resolve the problem and the car remains non-functional. The Kia dealership is waiting for the delivery of additional backordered electrical system parts to see if they resolve the problems.

NHTSA #11685863

My family and I were driving down a busy highway at speed in the middle lane, the vehicle suddenly jolted forward and lost power. Dashboard reported electrical system failure, contact service. Vehicle was recovered to dealer who has been unable to resolve issue and KIA unable to diagnose the root cause of the problem. Very dangerous.

NHTSA #11625100

We heard a grinding sound from rear of vehicle while driving into a park lot. Checked road and vehicle to see if there was any damage or objects hit, there were not. Shortly after driving a few miles a BMS warning was showing and we called Kia roadside assistance. They insisted on towing the car but we waited until next day so we could secure a rental. The short drive to the rental agency now gave us 4 more errors regarding “check 4WD/AWD” and the code was given as “MCU_R” to check the rear motor control units. All were listed as “P1Axxxx” errors. During this time, electronics in the car did not work well, vehicle did not want to shift into gears and acceleration was noticeably degraded. Car is at dealership being worked on now.

NHTSA #11649234

Car would not shift out of park into drive reverse or neutral had to be towed to dealership

NHTSA #11628845

Parking brake remains engaged when driving after parking Must manually reset parking brake because the brake doesn’t release automatically after - as designed

NHTSA #11639989

Vehicle was stored in a closed garage prior to operation. I started the vehicle and began to back out of the garage into the driveway. After approximately 3-5 feet of movement backward, several yellow warning icons illuminated on the dashboard and the vehicle's brakes stopped functioning. The vehicle free-rolled several feet down the driveway. After about 1 second, the vehicle brakes engaged, all warning lights went out, and the vehicle began operating normally. I attempted to replicate the fault but was not able to. I feel this is a safety concern because uncontrolled rolling of a 2-ton vehicle could cause a crash or I could have rolled over a small child or a dog on my sidewalk! Ambient temperature 56F with no precipitation and low relative humidity. Garage was at roughly 65F. Vehicle has 3,960 miles on the odometer and was at approximately 40% charge on the main battery. I am currently on hold with Kia to report the issue (20 minutes and counting).

NHTSA #11639470

Active lane keeping function feature disengages without audible warning leading to multiple near collisions. Happens without warning or any particular trigger. Was brought to the kia specialist attention and he did not seem surprised or concerned. Happens almost every time this feature is utilized at some random point in the drive.

NHTSA #11632760

The lane assist feature will not turn off. It also behave erratic. Today on the highway it lurched me towards an empty flatbed semi. It will also pull towards oncoming traffic and scares me to drive the car.

NHTSA #11618038

My EV9 lunged forward very abruptly when I was parking. I had to slam on the brakes before my vehicle crashed into the building in front of me. My vehicle also lost the signal (blank screen while driving ) the same day my car lunged forward. I could not tell how fast or slow I was going. I pulled over and restarted the vehicle or and my screen came back on. I began driving for maybe 4 minutes and the screen went completely black except for the “lost signal” alert in red. My vehicle has also lost the ability to use adaptive cruise control while driving my vehicle. I pulled over and when I restarted the vehicle i was able to use it again.

NHTSA #11628948

Each time, the digital instrument panel (where the gauges are displayed) goes almost entirely blank. It’ll restart after the car sits while off, but we’ve had to drive without the instrument panel telling us how fast we’re going and whether the turn signals are on or off. This has happened twice now. Twice I have had close calls with forward collision braking. The warning comes on but the automatic breaking does not occur.

NHTSA #11619091

Over 10 times I've had errors come up on dashboard about sensor systems that are not working. Cat has been taken in 5 times for this with no resolution. I can provide numerous dashboard pictures going back since I purchased the vehicle

NHTSA #11628852

When the vehicle is in adaptive cruise mode and tracking a lane with Lane Keeping Assistance, if the lines on the road widen beyond a certain point (perhaps 3-5ft wider than a normal lane), the vehicle will suddenly stop maintaining the lane with no audio warning or significant visual indicator. As the driver should always be paying attention, it is the lack of an audio warning that is the major concern. On a straight road, the vehicle will slowly begin to drift out of the lane. However, when this happens on a curve, the vehicle will suddenly stop steering around the corner, and throw the vehicle out of the lane in a dangerous way. This happens all the time when the lane widens, which I often experience on newer freeways with wider lanes. If a fix can't be provided for the system shutting down, it at least needs an audio warning indicator so the driver is alerted to what is happening and can safely take control.

NHTSA #11621242

Brand New EV9 Land AWD has wheel shake and vibration at 65MPH+. Center console vibrates and shakes substantially. Performed multiple wheel balances without and real change. Multiple other people reporting same issues. Not sure if this is tire, wheel, or driveshaft related. Kia America seems to not be interested in investigating this. This car drives rougher than a heavy class diesel truck.

NHTSA #11622980

Bought a new EV9 and experienced steering shaking/vibrating heavily on high way speeds. There is always a subtle vibration on speed around 70mph where the cup holders in the middle of front seats vibrates, the driver seat and steering vibrates and creates a unpleasant and disturbing driving experience which can lead to anything worse. There are so many other complains on the similar issue but the manufacturer and/or service agents are not agreeing.

NHTSA #11621420

I am reporting a critical safety issue with my KIA EV9. The vehicle's information screen, which displays essential driving data such as vehicle speed, cruise control status, advanced driving system indicators, lights, and signals, has malfunctioned. On two separate occasions, the screen went completely black while driving, leaving all critical driving information inaccessible. This malfunction poses a significant risk to my safety and the safety of others, as I was unable to monitor the vehicle’s speed or system status while driving. Availability for Inspection: The malfunctioning component (information screen/system) is available for inspection upon request. Safety Risk: This issue compromised my ability to safely operate the vehicle. Without visibility of the speedometer, driving system indicators, or signal lights, I was unable to monitor crucial driving functions. This increased the risk of speeding unknowingly and reduced my ability to respond to surrounding traffic, creating a dangerous situation on the road. Reproduction of the Problem: The issue has occurred twice. While I have not yet had it reproduced or confirmed by a dealer or service center, I am aware that other KIA EV9 owners have reported the same issue, indicating it is not an isolated case. Inspection by Others: To date, the vehicle has not been inspected by KIA, law enforcement, insurance representatives, or other authorities regard Please find below links to forums and websites where other KIA EV9 shared about this issue. 1- [XXX] - [XXX] - [XXX] - [XXX] Here is the video of the incident. [XXX] Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11619402

The screen that shows speed, miles remaining, etc. went black on a long trip. All of the automated cruise control, lane keeping, etc. are also housed in that screen. The blinkers would not work, I had no idea how fast I was going at any time which is unsafe. I could not see how much range is left on the vehicle which I imagine could lead the car just dying while driving or going into the turtle mode with too low of a charge. Also, the adaptive cruise control was not working properly and at one point when a car in front of me moved over out of my lane, the car accelerated hard and brought me up to about what was probably about 90-100mph, not even close to where it was set earlier. 2 hour drive without screen or these safety features and the screen still is not back. I will be taking it into the dealership. This is the second time this screen went out but luckily the first time I was not on a 2 hour work trip/drive and was able to just leave the car in my driveway and use another vehicle.

NHTSA #11618989

The car has a screen which contains the speedometer, battery charge level, odometer miles, turn signal operation and other information including the parking collision warning and the forward collision warning. The screen went blank and dark

NHTSA #11617051

The digital display that shows the driver gauge cluster that includes current speed, as well as other crucial information, is not functioning. It displays nothing other than the current gear selection. None of the audible collision safety features are functioning either.

NHTSA #11616868

We were driving in the middle lane, going straight approximately 25 MPH. The car lurched and almost flipped. We were able to pull over, the wheel was no longer spinning with the car and the tie rod snapped at a weld point. We could have been killed had we been going faster. My son was thankfully not in the car. I am desperately trying to get the car inspected but the dealership will not unless we pay. There were no warnings, but a whining sound began yesterday and we were on the way to the dealership this morning. Now there are warnings. There have been so many safety issues with this car. I will be filing 2 other reports for the seats.

NHTSA #11740875

[XXX] Message says warning "check ev system". they then sent a letter saying it had to go to the dealer, or the car would need A tow potentially. I can't get an appointment as they are way too busy to do anything other than tell me they will get back to me, repeatedly stating they will do so in one business day. it has been a week. My wife is scared to drive the car. I think it is bogus as no recall has been issued. I have had the car for 19 months with no such warning. Two days after it shows up on the screen in the car i receive the letter. This is fishy. it is either a recall, or it isn't. if it is why is it not in your data base? The vagueness of the message is inappropriate, and it implies danger. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11720691

The contact owns a 2024 Kia EV9. The contact stated that while her husband was driving at an undisclosed speed, a burning odor was detected. The contact pressed the recirculate air button, but the burning odor intensified. No warning light was illuminated. The contact noticed flames coming from underneath the front driver's seat. The contact's husband pulled over and parked the vehicle. The contact, her husband, and their child were able to safely exit the vehicle. A vehilcle who had been driving behind stopped to assist, and since it was cold weather conditions, the contact and family waited for the Fire Department inside that owner's vehicle. There was no medical attention was received. When firefighters and police arrived, the fire had been self-extinguished. The contact was unaware of any reports filed by police or the fire department; however, the fire department informed the contact that there was no evidence of the lithium battery catching fire. The origin of the fire was unknown. The vehicle was towed to a tow yard, but it had not yet been declared totaled by the insurance company. The contact stated that upon inspection, the wire beneath the front driver's seat had melted. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.

NHTSA #11712169

Car stopped working and wouldn’t start. I was told there is an ICCU failure. There is a back order of ICCU for this vehicle and unknown date of repair.

NHTSA #11710078

I recently purchase my 2024 EV9 from Carvana with 9578 miles listed on 12/12/25. Doing my 7 days to purchase this SUV. I had some concerns about the violent wobble when I drove over a bump. With some concerns about this SUV, I google to see if anyone else had this same issue. To my surprise I founded a lot of complaints and ways to resolved the issue. One consumer stated he had his EV9 aligned and reduce some of the wobble but not completely. I drove to Courage KIA in Gastonia NC. When I drove their system performed a per inspection on your vehicle. The alignment was way out of alignment. Had the alignment taken care of however it still a wobble. On 12/24/26 doing the snow and ice storm here in Charlotte, I attempted to make a trip to the store. The roads were wet but no snow or ice was on the roads. However when I hit a bump the rear end violently wobble and the rear end moved to the left and right farther it did before. I thought I was going to spin out of control.Now that I think about the very low mileage on this SUV. This perhaps is why they sold it. ly wobble

NHTSA #11714058

A rear seatbelt indicator in the dashboard is broken, and it persistently indicates that (a) a passenger is in a rear seat; and (b) the passenger's seatbelt is fastened. This occurs even if a passenger is not in the seat and the passenger's seatbelt is not fastened. It is unclear whether this is strictly an electronic error in the dashboard, or if the seatbelt itself does not function appropriately. Kia has unsuccessfully tried to fix it twice, and the service department reproduced the problem by simply turning on the vehicle and seeing the persistent light. The local Kia service department says they are not trained to fix many EV problems, so corporate has to be involved, but corporate has not provided material assistance. Corporate has been informed in writing several times of the issue, including that this is a material safety issue, particularly since the vehicle is marketed toward families where a seatbelt indicator may be relied upon by drivers, and it's unclear whether this is strictly an electronics issue or a seatbelt functionality issue. Corporate acknowledged receipt of communications in which they were asked if this has been reported to the NHTSA, and they ignored both requests.

NHTSA #11694316

I was driving around 60-65 mph on the highway when suddenly a warning alarm went off and the warning light read “stop vehicle and check brake system”. I took my foot off the accelerator and car continued to maintain speed. The power brakes did not work. I put the car into neutral hoping that would slow it down, but it continued to maintain speed. I went into the right lane and put on my hazards. When I had the opportunity to pull into the breakdown lane, I did so and was able to push the brake pedal manually and get the car to stop, and turn it off. When I turned the car back on again, I got the same warnings and alarms. After 5-10 minutes, when I turned the car on, everything seemed to have cleared. I still had the car towed to KIA to investigate the issue.

NHTSA #11669841

Vehicle loses accelerator control unless under 30mph. Dealer says they cannot replicate and corporate have decided the vehicle works as designed. I have a video of vehicle losing power and it doesn't help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11690450

Vehicle suddenly slowed, with the same force at regenerative braking, to 30mph. Vehicle would not go any faster, changing drive modes, pedal to the floor, anything I tried did not work. Was in the middle of a 55mph road and was suddenly moving much slower than traffic with nowhere to pull off the road No warnings, no lights, nothing to indicate that I saw to show there was an issue. Dealership could not replicate and found no error codes.

NHTSA #11662440

What happened? While driving at highway speeds (approximately 60-75 mph), the vehicle exhibits a pronounced up-and-down motion at the rear, commonly referred to as “porpoising.” This motion is especially noticeable when traversing uneven road surfaces or expansion joints. This issue compromises vehicle stability and passenger comfort, posing a potential safety risk during high-speed travel. The problem has been consistently reproducible under similar driving conditions. The vehicle has not yet been inspected by a dealer or independent service center for this specific issue. No warning lights or error messages have appeared on the dashboard in relation to this problem. Component suspected: Rear suspension system (exact cause UNKNOWN). I am willing to have the vehicle inspected upon request.

NHTSA #11660473

Steering and hand rest console vibrates above 70 mph, no resolution kia with 6 times visits to dealership

NHTSA #11657667

The car seat system on this device is defective. After placing the shell back on the base and it clicking/latching in place, the shell pops off with using minimal force. The bar with the little plastic arms do not hold the car seat in place. This is extremely dangerous for the child. The arms and bar should be replaced with something that locks in place. In the photos you can see where I circled in red, shows the parts that are unattaching. And the yellow indicates the wear/friction on the plastic surface from it sliding in and out of place. It also rotates of of locked by itself without holding the rotating button. There have been several complaints on this same issue. At this point a recall needs to happen before this car seat kills a child.

NHTSA #11653706

The windshield wipers could not complete full return to starting position due to wet snow. This caused a shuddering noise as the mechanism driving the wipers continued to try to complete its motion. Then an electrical burning smell emanated through the car.

NHTSA #11649387

Certain ADAS features have disengaged at least six times in the last year. While traveling at greater than 55 mph vehicle disengages cruise control and reports numerous warning indicators on dashboard including ADAS forward features such as collision warning and automatic braking indicators. I also noted lane management/steering also seemed to disengage when this has occurred during highway curve management. It is difficult to evaluate the full range of loss as the dashboard warnings are numerous and change over the next few minutes. It is also unsafe to secure good photographic evidence when traveling alone, though with assistance some imagery was recently captured. The sudden loss of speed and directional control assistance in multi-lane urban traffic was alarming but managed OK by alert driving. The manufacturer's dealer reported they could do nothing after one of the first occurrences. They said there were not 'codes' registered and not reports on file. The loss of systems usually cleared up within a few miles for the first instances. The most recent case persisted for several hours and several vehicle off/restart cycles. During this time the dashboard indicators suggested some failures resolved but some remained. This last case cleared over-night upon morning restart. A failure/warning was noted in the Kia Connect online app while the car still reported a problem. There were no prior indications before the sudden systems failure. All of these cases initially occurred on a section of road within about 1/2 mile of the same place. It involves a significant curve on an urban interstate interchanged. Sometimes the failures occur just before, or during, and at the end of the curve.

NHTSA #11648895

When driving over uneven surfaces, like typical urban and suburban roads and highways, the rear end seems so wobble and slide. It feels like the heavy EV is about to break traction and slide sideways. It porpoises as well. It makes every passengers heart skip a beat. These are on dry roads, obeying speed limits, with the stock tires. An expansion joint, seam of two types of road material, utility cover or other irregularities can cause this. Easily reproduced but dealers or Kia America don’t seem to believe or care.

NHTSA #11645188

The dashboard and control panel of my vehicle have repeatedly blacked out since shortly after purchase. These blackouts cause the entire instrument cluster and control systems, including critical safety features, to become non-functional or obstructed intermittently while driving. This creates a dangerous situation where I lose access to important information such as speed, warning indicators, and climate controls, severely compromising my ability to operate the vehicle safely. The issue has occurred multiple times, including once while driving on a highway, which put me and other drivers at significant risk. The problem has been reported to authorized dealerships, where the vehicle was inspected and software updates were attempted, but the issue persists. Despite multiple repair attempts, the blackouts continue to happen unpredictably. There have been no specific warning lamps or messages prior to the blackouts; the system simply fails without notice. The malfunction affects the vehicle’s safety system by obstructing the driver’s view of critical controls and information, increasing the risk of accidents. Customer service from the dealerships has been unsatisfactory, with long wait times for repairs, lack of loaner vehicles, and repeated failure to resolve the problem. This ongoing safety concern remains unresolved despite numerous visits and repair attempts.

NHTSA #11693832

No detailed narrative reported.

NHTSA #11641089

Vehicles battery has somehow malfunctioned and will charge to 100% but only has ~40 miles of range. This lead to my family being almost stranded in the middle of the night without range to get home with the un expected decrease. Vehicle is currently still at the dealership and has been there for over a month. They believe they have identified a problem with the battery pack but have to send out a specialist to look at it and have been waiting for that person for over three weeks and there is still no one assigned

NHTSA #11649386

I have persistent vibration issues with Kia ev9. It is very much a risk as it causes concentration issues while driving. My tires are worn out at less than 10k. Looking at the forum and reports a lot of folks who have EV9 are facing the same issue. Is there a investigation which can be looked into as this can be a safety issue due to vibration as well tired being worn as well.

NHTSA #11650900

The 12-volt battery for the vehicle was depleted, so the vehicle had to be jump-started to run. I work for a repair facility (it was here for collision repairs, as far as I know unrelated to this issue) and since I was unfamiliar with the vehicle, I inadvertently turned it off before shifting into park. When I took my foot off the brake, the vehicle began to roll forward. I am not sure if the vehicle was in park, neutral, or even reverse (the gear I was in when I turned the vehicle off), but whatever gear it was, the vehicle kept rolling after it was turned off. I tried turning the vehicle back on to shift to park, but was unable to do so due to the depleted 12-volt battery. I tried hitting the park button anyway, and this did nothing. I then tried to engage the electronic parking brake, but this was also inoperative due to the lack of power. With each attempt, I tried briefly taking my foot off the brake, but each time it continued to roll forward. I then called my manager and asked him to jump start the vehicle so I could put it in park and engage the parking brake. No damage was done in this incident, nor was anyone hurt, but this lack of fail-safes to prevent the vehicle from moving after a loss of power is a significant design flaw and safety hazard. If I had not noticed the issue in time and gotten out, the vehicle could have rolled away and caused property damage or bodily injury to me or a bystander. To my knowledge, this is the only such incident with this vehicle, and I do not know whether it is specific to this particular vehicle or replicable in others of the same year make and model. There were no warning lights.

NHTSA #11639368

I brought the vehicle in to have recalls addressed on 12/30/24. Starting the next day we noticed the car was weaving without any steering, but thought it might have been icy road conditions and waited to see if it reoccured. The car has since weaved intermittently, but has righted itself after releasing the accelerator. However, on 1/15/25 while traveling about 50mph, the car started weaving on its own and when the accelerator was released the car started to wildly fishtail. Called dealer and they agreed this was a serious issue and agreed to see car the next morning. Service tech said when they drove the car it did the same thing and that the troubleshooting recommended I change the regenerative braking setting to "smooth" and sent me on my way. I did not get even a mile before the car began weaving rapidly again on its own. Went straight back to dealership where manager wanted me to drive the vehicle again with the tech in car which I refused as it is not safe to drive. So he said if I was ok with it tech would take car out again but if it was just acting how regenerative brakes work, there wasn't much else they could do. When manager returned to talk to me, he said he ended up going with the tech and it did replicate the weaving action two times during that drive. The car is steering on its own weaving wildly left and right and imposes a great danger and no longer feels like a safe vehicle to drive.

NHTSA #11636392

Vehicles accelerates aggressively to no limit (95+) when adaptive cruise control is set and there is no leading vehicle within following range.

NHTSA #11633059

The display for the instrument cluster is completely blank, or shows unrelated information after starting the car and shows none of the vital information about the car's operation or status. After leaving the car off for 30 minutes, the instrument cluster display began functioning normally. This was the subject of a 2024 October recall which we got dealer service for but the issue is not resolved.

NHTSA #11630011

Instrument panel was non-functioning

NHTSA #11629607

I am experiencing significant and persistent vibrations at highway speeds (60–75 mph) in my 2024 Kia EV9. Despite multiple dealership visits and repair attempts, the issue remains unresolved. The vibrations cause noticeable discomfort and potential safety risks, especially on long drives. Timeline of Events & Repairs: 1.First Visit to Kia dealer (Dec 24): The dealership performed a tire balance and determined one tire was defective, replacing it. Vibrations persisted. 2.Second Visit (Jan 25) The dealership replaced the remaining 3 tires 3. ThirdVisit (Feb 25): The dealership identified three wheels with lateral runout and replaced them. They also performed road force balancing, reportedly bringing all values below 16. 4.Test Drive (Feb 25): After picking up my vehicle, I drove on the interstate and found the vibrations had worsened, now starting at 60 mph instead of 70 mph. •A third-party wheel shop inspected the wheels and found the fourth wheel (not replaced by Kia) was defective and out of round. 5.Dealership’s Response: Despite these findings, Kia dealer dismissed my concerns and referred me to another dealership for a second opinion. They also stated that third-party evaluations are not accepted, creating an endless loop where I cannot get the issue properly addressed. Safety Concerns: •Vibrations impact vehicle stability and driver comfort, especially on long trips. •Extended driving with excessive vibrations may lead to fatigue, reduced control, and premature mechanical wear. •The fact that multiple components (wheels, tires) have required replacement raises concerns about a potential manufacturing defect affecting Kia EV9 models. Request for Investigation: The dealership has failed to resolve this issue despite multiple repair attempts, and their refusal to acknowledge third-party findings leaves me with no clear resolution path. I request that NHTSA investigate potential defects in the wheels, tires, or drivetrain system of the Kia EV9.

NHTSA #11648297

On November 5th, 2024 I exited a store and my vehicle instrument panel was black when I turned my vehicle on. I turned my vehicle off and on several times trying to get the panel to work. I could also not control the headlights or turn signal with the manual controls either. It was still daylight hours and I was 2 miles from home so I decided to try and see if the vehicle could be driven home. I was able to get the vehicle home but could not get the instrument panel to turn on despite many more times of trying by turning the vehicle off and on. The following morning I contacted the Royal Kia dealership and told them of my issue and they informed me this was a known recall issue that had recently been discovered; they had the vehicle towed to them the same day. They have now had my vehicle for 2 weeks and when I called them before filing this complaint they said they had no idea when they would be able to fix the recall. They also told me they required a special tool to fix the recall and they do not have that tool and have no idea when they will be able to get it. I then called another local Kia dealer and they told me they would also not be able to fix my vehicle in a timely manner and it would be 2 months before they would even be able to diagnose my car. My complaint is that the recall letter claims this is just a software update that could be done without visiting a dealership but both dealerships are telling me that it has to be fixed in person by them.

NHTSA #11626679

Dashboard shows a message" Stop vehicle and check brake system", vehicle doesn't pass over the 10 mph. On the KIA access APP I have all this 6 Diagnostic Issues : FR_CMR C28B981, FR_CMR C164286, ADAS_DRV C28B086, ADAS_DRV 28B986, ADAS_DRV C28B881, ADAS_DRV C164286. Dealer was unable to fix the issue, they state that it fix by itself. Also I have a safety Recall SC326

NHTSA #11623295

I recently had recall 24V693000 completed on my vehicle. After the recall while using the remote vehicle movement feature it no longer stops at all. While demonstrating the feature for a friend interested in purchasing a similar vehicle it did not stop and I had to move and release the remote to stop the vehicle. I have tested it again twice and the same problem occurs, the vehicle does not detect a pedestrian behind it and does not attempt to stop or stop.

NHTSA #11621437

My gauges stopped displaying any information outside of the gear selection. I had no Speedometer, or acess to any of my safety features. This has happened twice and gauges will turn on again on the next drive if sufficient time has passed.

NHTSA #11621700

I turned on my car and the screen did not turn on. I couldn’t see my speed or did not know if my turn signals were actually on or not.

NHTSA #11621408

Cluster behind the steering wheel was blank, has happen twice within the last 30 days. This is an issue since I had no speedometer and had to use WAZE to guess how fast I was going. It resolved itself after turning off the EV9 for about 45 - 60 mins. First time it happen on Sept 27, 2024, and then it happen again today Oct 21, 2024.

NHTSA #11621153

The main instrument panel went black just shift indicator is visible. Did not know how fast i was going. No warning messages or lamps came on prior to not coming on.

NHTSA #11619705

Left screen where odometer should show become blackout at the middle of my driving. Went to drive for 200 miles without odometer and other warning signs because the screen are all blackout, 3rd time happen. 1st was Gear also not emgaging and blackout screen 3 months ago, then same incident happen 2 months ago and then another incident with same reason for this month.

NHTSA #11619771

After starting and backing the car out of a parking spot, I noticed the instrument cluster display screen behind the steering wheel was completely blank, except for the letter of the gear I was in (P, R, or D) in the bottom center of the screen. The symbol for the parking brake also appeared in the bottom left of the screen, and the Door Ajar symbol at the top of the screen. The Heads Up display was also not working at all. When the turn signal was used, I could not see the light flash on the screen, and there was no audible noise telling me the turn signal was on. In fact, many audio notifications did not work. I had no ability to see my speed as both the speedometer and Heads Up Display were not working. I also could not see what mode of regenerative braking was being used, or any other vehicle status that normally appears on the status display. This is dangerous situation for multiple reasons: 1) I can not see how fast I was going 2) There were no safety indicators, visual or audio, that the seat belt is not used. 3) I can not tell if my turn signal was on, which could result in an accident when changing lanes if it wasn't working 4) I can not see how much range is left, potentially resulting in a situation where I get stranded. 5) I could not see what mode of regenerative braking I was in. This is important to ensure the car can be stopped in a safe manner, as each mode affects the stopping distance required. The problem can be reproduced. I am unable to get the display cluster screen to reappear. I have turned the car off and on and it still remains blank along with the heads up display. I have also changed settings for the display cluster in the main menu, but it does not work. I have not had an oppty to have this car inspected yet, but it is available upon request. I plan to call Kia to schedule an appointment. There was also no warning this could occur. I have not had an issue like this appear before.

NHTSA #11618678

For the second time in a week, the instrument panel went completely blank. This meant it was not possible to see speed, etc. The multimedia display panel in the center of the dash continued to work fine. The first time this happened last week, the problem resolved itself after the vehicle was turned off for 2 hours. Many others have reported this problem over the past month here: [XXX] I have had this vehicle for more than 3 months and last week was the first time this happened, but it happened again today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11617904

Our display/cluster, indicators, sensors, emergency lights stopped working in the middle of the ride. Major safety hazard on highway. Have to turn off the car and wait 30-60 mins for things to start working again. I know this has happened with others and to us before but in that case display stopped working the moment you turn on the car. Can't see the car speed, or any other things on display.

NHTSA #11617526

The main display of the vehicle which shows Speed, Range, Blind Spot Cameras, etc - essentally all the critical vehicle information needed to drive - goes blank randomly. While the vehicle is driveable during this time, the driver does not know their speed, range, any other alerts/warnings that would typically be shown on the guage screen (including seatbelt warnings, mechanical failure warnings etc). During this time the climate screen and infotainment screens, which are seperate, function but the main guage screen does NOT. There is no pattern/predictablity as to when the screen will be unavailable. Further, it does not seem to return until the vehicle is parked and locked for an extended period (eg, several hours).

NHTSA #11617125

The contact owns a 2024 Kia EV9. The contact stated while driving 55 MPH, the turn signals became inoperable while attempting to switch lanes. The contact stated that the instrument panel was also inoperable. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA #11616449

Without any previous warning signs or issues, the dashboard screen went blank. I was unable to see my speed, or use my signals and wipers. I tried turning the car on and off and it still wasn’t fixed. I was able to drive the car home and my infotainment system still operated but the screen with the important info is broken.

NHTSA #11615878

The main display of the vehicle which shows Speed, Range, Blind Spot Cameras, etc - essentally all the critical vehicle information needed to drive - goes blank randomly. While the vehicle is driveable during this time, the driver does not know their speed, range, any other alerts/warnings that would typically be shown on the guage screen (including seatbelt warnings, mechanical failure warnings etc). During this time the climate screen and infotainment screens, which are seperate, function but the main guage screen does NOT. There is no pattern/predictablity as to when the screen will be unavailable. Further, it does not seem to return until the vehicle is parked and locked for an extended period (eg, several hours).

NHTSA #11616417