2020 Ford Escape: Recalls, Complaints & California Lemon Law

AWD system failure Warning lights Known issue on 2020 Escape Module needs to be replaced with parts and labor $1710.50 plus tax Vehicle only has 32,000 miles on it Opened case with Ford Case #: CXH08137060-B8L5X8 Asked for Goodwill assistance, dealer also requested goodwill assistance and it was denied. Called Ford back and asked for it to be elevated and they said no.

NHTSA #11741558

Transmission went out

NHTSA #11738149

My other door is doing cracking like my other door did camera some time hard to see but I brought to frenchie where I bought they said nothing wrong and since I bought this car there been recall after recall I want to trade in because of all in safe recall but they said no

NHTSA #11733879

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure related to the recall. The failure mileage was approximately 130,000.

NHTSA #11743513

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA #11731363

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA #11729457

Door is making a popping noise when opening and closing the door. Does not close smoothly. Appears to be a known issue with spot welds that go bad.

NHTSA #11726109

When opening the driver door, it pops and sometimes won't close or open all the way because of the door check arm bracket.

NHTSA #11720788

Windshield glass on lift gate shattered spontaneously. Car was not on, windshield had no previous notable cracks or damage. Weather was fair, not extremely hot or cold when incident occurred.

NHTSA #11712889

I have just little and over 100,000 in my car And the transmission is acting up and when I looked it up on Google I see there has been other complaints about similar issues that I am having; such as hard shifting and jerking hard revving not wanting to go in gear The car also acts like it does not want to get acceleration or suddenly slows down It acts like it does not want to even take gas This has happened on the highway just up out of nowhere But the jerking and stuff I thought was actually my brakes and that is also another thing My park break wants to engage while I am in motion and has done this even on a highway.. I have seen I am not the only one who has explained about the transmission issue in the park break

NHTSA #11745227

The Engine Longblock Assembly has failed. We have followed the "Customer Satisfaction Program 23N06" instructions from Ford since receipt of the letter from Ford dated July 2024. The coverage date was extended to 150,000 miles because Ford knew that the engine in this 2020 Ford Escape Titanium Hybrid was very likely to fail and die on the highway, and even possibly catch fire. Our Escape's engine light and wrench light came on at 150,222 miles on Sunday, May 31st, 12:10 PM one hour from home. It reduced to low power mode. We had to have it towed to Thomasville Ford where we purchased it and have had it serviced. It has been there every since. It is determined that it needs to have a long block. However, Ford is sticking to its 150K period and will not budge. The dealership drove it up to 150,566 Miles to prove it out. I have called Ford and pleaded twice to no avail. Ford knows this engine is defective and will not give any grace due to being a few miles over their limit. Help, please!

NHTSA #11743147

Thumb was deeply cut using gear shift selector knob due to peeling chrome on the knob.

Allegedly reported: 1 injury (as reported to NHTSA). NHTSA #11724275

The component that has failed is my front windshield wiper motor causing visibility issues. It has been confirmed by a service technician. No it has not been inspected by the police only by an auto shop. No it was not any warning. It was raining I turned on wipers and it malfunction. Got stuck in the middle of windshield and I had to pull over and keep turning on wipers for it to go back into normal position

NHTSA #11733933

I purchased this vehicle brand new from Dunphy Ford in Philadelphia, PA, along with a premium extended warranty, with the expectation that Ford would stand behind both its product and coverage commitments. This past weekend, while traveling at highway speeds 75+mph, the sun/panoramic roof began emitting a loud rumbling noise. When I attempted to open it to address the issue, the sunroof liner bunched up in the rear of the vehicle, blocking my rearview visibility and creating an immediate safety hazard. I was forced to quickly close the sunroof while driving to avoid a potentially dangerous situation. Although the fabric returned to position, the interior cover failed to re-seat properly and remains dislodged creating a situation that causes me not to be able to use the sunroof safely due to visibility concerns. This is a safety defect. There are many documented cases of this issue out on the internet with Ford Escapes and other Ford models having this issue. The dealership wants $2,000 just to diagnose the issue. This situation—and the lack of meaningful support by Ford—has been extremely disappointing. Independent research suggests this issue is well-documented and recurring across Ford vehicles, and given that it compromises rear visibility, it constitutes a legitimate safety risk. I find it unacceptable that customers are expected to absorb substantial repair costs for a well known defect that directly affects driver safety. This should be a safety recall. This issue should not be dismissed or minimized, particularly given the safety implications. I was truly panicking while driving above 75MPH and I am an experienced driver. If this had been a newer driver, this could have been horrible. I could not see at all out of my back window. I would greatly appreciate the NHTSA look into this safety risk. Please see attached pictures for reference. Tons of customer complaints out on the internet. Thank you kindly for looking into this matter. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11732722

The windshield wipers on this vehicle just stop working without warning. However this vehicle is not included in the wiper recall even though it experiences the same failures as the vehicles covered under the recall.

NHTSA #11741178

NTHSA recall # 25V467 It has been a year since this recall was issued and still no remedy for fuel injection cracks that can leak fuel onto the engine. How much longer should I have to wait for a remedy?

NHTSA #11743706

Ford should act quicker than they are doing. The said vehicle could catch on fire anytime and Ford does not see an emergency here to get parts and take care of problem, they will wait until a life has been taken or someone is badly burned. We are talking of a fire risk here, like the Ford Pinto which could catch on fire anytime possible if hit on the back of car. This could be the same problem that Ford needs to address.

NHTSA #11712118

Catalyst converter just brock while driving. The muffler shop repair said that a lot of other car owner have the same problem, even the dealer salesperson tolls me that they can't keep up with part in stock.

NHTSA #11694157

Vehicle Door Locks: -driver door lock failed to unlock. All other doors locks remained functional - 2 days later or 450+ miles later all doors locked, then when attempting to unlock all doors whether key fob or door lock/unlock buttons on both driver and passenger doors, door locks failed to respond to any button attempt. -manual lock/unlocking is needed to lock/unlock any doors. If i needed to escape from an aggressive attacker or a child was in a backseat while it was 80+ degrees Fahrenheit outside lives would be in danger

NHTSA #11737486

I turned in a safety problem on my 2020 Ford Escape yesterday (tracking number 11688297), and now, with the same door (driver door), the electrical window is not working. I received a letter on 9/11 stating that this issue was known. Is there a recall to fix the door and repair, if any, electrical issues within the door?

NHTSA #11688583

All the TPMS sensors have had to be replaced on the Escape with under 51K miles on them. The Ford Dealer admitted this is a serious Safety issue and have had numerous complaints.

NHTSA #11679283

The car has been jerking and shuddering and losing power when I accelerate. Was told it needs a new transmission.

NHTSA #11723542

I am reporting an Ineffective Remedy for Recall 22S21. The vehicle was 'inspected' in 2022, but the original defective part (Date Code 2020) remains and is now leaking oil onto hot engine components, creating the fire risk the recall was intended to prevent. The dealership (Ford [Dealer Name]) is refusing to honor the recall and is demanding 500 to address a safety defect. This is a violation of 49 U.S.C. § 30120. The vehicle is exhibiting the exact failure symptoms described in Safety Recall 22S21 (NHTSA 22V-191): active oil leakage in the engine compartment. While the dealership refuses to perform a 'no-charge' forensic teardown, I have documented a 2020-dated oil separator still on the vehicle despite a 2022 'Completion' notice in the Ford OASIS system. The presence of oil in the turbocharger is a documented consequential result of high crankcase pressure caused by this failed component.

NHTSA #11724977

My car shut down from a new engine block recall or mandate. Has been in the shop for four months with no eta on when it will be done. This is my only way of transportation.

NHTSA #11720604

The contact owns a 2020 Ford Escape. The contact stated that she received a recall letter for NHTSA Campaign Number 25V467000 (Fuel System, Gasoline) and NHTSA Campaign Number: 26V123000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. There had not been a failure experienced.

NHTSA #11737833

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The dealer was contacted several times. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA #11731222

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA #11725539

There has been an active recall on this vehicle for around a year for fuel injectors leaking on the top of the engine and potentially causing a fire. Since this is a turbocharged engine, that risk of fire is significant if fuel does leak.

NHTSA #11736866

There is no incident, yet, just a recall that I have for this vehicle, coming up on a year here soon, for a fuel leak that could cause a fire under the hood while driving, and Ford doesn't seem to think that's urgent enough to get the parts to fix it. What's up with that? Safety recall notice, 25S76 NHTSA Recall, 25V467

NHTSA #11731953

My vehicle has been in the shop since December due to the turbocharger needing to be replaced. Through this site I found the fuel injector recall which I had to fight ford to evaluate. My vehicle had 2 cracked fuel injectors. I have been fighting with ford that everything I read states that this can damage the turbocharger. I am not sure if this is theright organization to look for help but I need to try.

NHTSA #11723643

The sunscreen on the panoramic sunroof has become detached and the shade falls causing a visibility issue.

NHTSA #11741042

Sunroof shade blocking rear visibility when open, when open it’s not rolling up into cavity

NHTSA #11711677

See attached document for complaint.

NHTSA #11743223

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline), 25V829000 (Structure), 26V123000 (Back Over Prevention) and 26V117000 (Visibility); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer and the dealer were not made aware of the issue. The contact had not experienced a failure.

NHTSA #11729866

System failures with lights and warnings include: hill start assist, All wheel drive fault, precollision assist, advanctrac. Rear differential and AWD module had to be replaced. Car has 57,000 miles on it and is a 2020. Safety is put at risk with a failing rear differential. There were minor vibrations that could've turned into wheel lock. All of the different drive modes were unavailable, and with heavy snow and ice in the area where I live, it made driving more difficult. The car was diagnosed and 2 dealers and one independent service center and the work was ultimately done at a dealer because the all wheel drive module has to be programmed.

NHTSA #11722514

On my dash my AWD fault warning has showed up followed by hill assist not available and traction control not available. I have looked for in formation online about it and it seems that it’s a recurring issue with 2020 Ford Escape and many others. I’ve seen that there was a customer satisfaction effective on April 9,2021 through April 30, 2022 but I have just gotten this car last year and dealer states that I am responsible for fixing a manufacturing issue. I’m not sure where my car was manufactured but my car is affected. I have about 83,600 miles and don’t seem to understand why I have to pay since in the customer satisfaction program it states that the module needs to be replaced before sale and customers that have already purchased the vehicle should have it replaced no charge to them. I’ve only just gotten this car last year February 2024 and not sure if the owner before got the notice or not. Since winter is starting soon I really need to get this fixed it’s a safety hazard and I’m not understanding why it is not a recall since it showed up suddenly and stopped my drive modes from working and traction that’s very important in the winter.

NHTSA #11690791

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was an abnormal cracking sound coming from under the hood, and the vehicle hesitated while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed with transmission failure. However, it was unclear if the failure was recall-related. The parts for the recall repair were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000. The VIN was not available.

NHTSA #11712155

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact stated that after refueling, the vehicle hesitated while attempting to start, with the power train warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 18,474.

NHTSA #11691691

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that while attempting to start the vehicle, the vehicle hesitated to start. The TPMS warning light was illuminated. The local dealer was contacted, and the contact was advised that the recall remedy was available for vehicles experiencing a recall-related failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 82,000.

NHTSA #11705262

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000(Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the message "Tire Pressure Monitor Fault," was displayed. The dealer was not contacted. No further information was available. The manufacturer was not made aware of the issue. The failure mileage was 61,067.

NHTSA #11686696

My 2020 Ford Escape Hybrid experiences complete electrical failure - battery saving mode followed by total power loss. Ford has published Technical Service Bulletins SSM 49990 (NHTSA ID: MC-10199655-0001) and SSM 49574 (NHTSA ID: MC-10187983-0001) addressing this exact issue through ABS module programming. However, both my local Ford dealership and Ford Customer Service claim these documented TSBs do not exist in their systems. This appears to be systematic denial of safety-related warranty repairs for a known defect. According to my research, some of Ford owners could receive a 8 year Hybrid component warranty through these TSBs. It seems to be a typical pattern for Ford to avoid warranty procedures by denying TSBs. I have records of the calls. I cannnot upload it from this page

NHTSA #11678236

obd communication with emissions and state safety inspection. Ford knows -- will not fix under recall

NHTSA #11677838

Was opening the sunroof cover and one side of the tracks came off. It will not close all the way now.

NHTSA #11694229

The contact owns a 2020 Ford Escape. The contact stated while driving 55 MPH, there was an abnormal grinding sound coming from the sunroof. Neither a dealer nor and independent mechanic was contacted. The contact stated that the failure had occurred on several occasions. The vehicle was not taken the dealer or independent mechanic to be diagnosed. The sunroof was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 71,000.

NHTSA #11675865

when driving I was approaching a curve and lost all steering for several seconds. I could turn the wheel completely all the way around and there was no control. After about 8 seconds steering was available again. This was not caused by hydroplaning as the roads are dry. speed was about 30 mph.

NHTSA #11742320

The contact owns a 2020 Ford Escape. The contact’s husband stated that while driving 25 MPH, another vehicle unexpectedly cut in front of the vehicle, resulting in a collision. No warning lights were illuminated prior to the crash. The contact stated that upon impact, the driver-side air bags failed to deploy; however, the air bag warning light illuminated after the collision occurred. A police report was filed, but the report number was unavailable. The contact’s husband did not receive immediate medical attention at the scene. The contact’s husband later sought treatment at an emergency room. The contact's husband suffered an chest and knee injuries. The vehicle was towed to a tow yard. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 39,000.

Allegedly reported: 1 injury (as reported to NHTSA). NHTSA #11739062

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V123000 (Back Over Prevention) and 25V467000 (Fuel System, Gasoline) and 26V117000 (Visibility) however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA #11736124

Subject: Request for Buyback or Trade Assistance – 2020 Ford Escape SE To Whom It May Concern, I am writing regarding my 2020 Ford Escape equipped with the 1.5L engine, which is currently subject to multiple open safety recalls. Of particular concern is the active fuel injector recall involving a risk of engine compartment fire. I understand that the current remedy does not fully address the underlying defect and that additional actions may still be pending. In addition, my vehicle is affected by other safety-related recalls, compounding concerns about reliability and safe operation. Given the nature of these issues—specifically the fire risk and the lack of a complete and permanent repair— as well as a history of over 15 recalls on this vehicle, I am increasingly concerned about the safety, usability, and value of my vehicle. This situation has significantly impacted my confidence in operating the vehicle. Based on these circumstances, I am formally requesting that Ford Motor Company review my case for: • A manufacturer buyback, or • Substantial trade assistance toward a new Ford vehicle, or • Appropriate goodwill compensation reflecting the ongoing safety concerns and diminished value I would appreciate prompt review by a case manager and a written response outlining Ford’s proposed resolution. Please contact me at your earliest convenience to discuss next steps. Thank you.

NHTSA #11734477

Due to the two unrepaired recalls my family’s safety is at risk. The recalls could cause a fire or crash and with no remedy available my family is unsafe in this vehicle

NHTSA #11732900

The manufacturer is unable to remedy the safety recall 26V123 & 26V117 for my vehicle in a timely manner.

NHTSA #11731711

The contact owned a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 26V123000 (BACK OVER PREVENTION), 26V117000 (VISIBILITY) and ( 25V829000 (STRUCTURE); and requested to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.

NHTSA #11730194

The drivers seat belt buckle lactch has broke. The part of the buckle that latched the seatbelt has broken and fallen down into the buckle therefore the drivers seat belt can not be worn. This is a huge safety issue and is also illegal. The seat beat and buckle should be something in a vehicle that doesn’t just break like this. Makes me very concerned that they will not hold up in an accident.

NHTSA #11729034

The last 2 weeks my wipers have nearly quit functioning. They don’t go all the way up, will stop in the middle of the windshield, will not go down and when I use the wiper stick to try and get them to go back down the back wiper will start going as well even when I’m not hitting the switch for the back wiper. For the last year, three out of four TPS sensors have quit working as well. The dealership checked them and said they’re reading as if they’re working but the alert is on my dash and they do not read the tire pressure.

NHTSA #11738946

The contact owns a 2020 Ford Escape. The contact stated that the brake pedal was firm while depressed, and the vehicle lost brake assist functionality. The contact stated that there was an unknown brake warning light displayed on the instrument panel. The failure worsened, and the vehicle was no longer safe to operate. Due to the failure, the vehicle was towed to a dealer, where a diagnostic test was performed. The contact was informed that the electric brake booster needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 53,000.

NHTSA #11731135

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V123000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the sync screen intermittently displayed an inverted image. The contact added that the inability to properly use the display posed a safety risk, as it may increase the likelihood of a crash. The approximate failure mileage was 79,000.

NHTSA #11734867

Purchased my 2020 Ford Escape brand new. Since owning it I have repaired/replaced the shocks and struts 3 times. They continue to leak. The car has not been used to carry heavy items or tow etc. Car is kept in a garage year round.

NHTSA #11726416

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 26V123000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA #11725169

Powertrain malfunction/ reduced power hill start assist warning Pre- collision assist not available

NHTSA #11725986

The contact owns a 2020 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The contact stated that after shifting to reverse(R), the vehicle failed to operate as needed. The vehicle was taken to the local dealer who diagnosed that the transmission was inoperable and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 81,000.

NHTSA #11729966

There has been a safety recall for this vehicle for the same issue for far too long. Fords temporary remedy has made my vehicle be even more unsafe to drive causing faults with AWD, Traction control, hill assist, power steering, alternator producing to high voltage, etc. the vehicle was not legal to drive from ‘at to February do to this issues. Fords temporary remedy issued a new recall 25S76 replacing recall 22S73. Supposedly this was going to fix problems with first recall update but the vehicle still experiencing the same faults. And is not legal or safe to drive in NY. When will Ford have to make right in these issues?

NHTSA #11729040

Turbo failed due to oil lines clogged. Failed again after repair two weeks later on highway almost causing a collision.

NHTSA #11718693

The vehicle is subject to an open federal safety recall involving a fuel injector that may crack and leak fuel onto the top of the engine. According to NHTSA, liquid fuel or fuel vapor may accumulate near hot engine or exhaust components, creating a risk of an under-hood fire and injury. I purchased this vehicle after the recall had already been issued. The recall was not disclosed to me at the time of sale, and the vehicle was presented for service multiple times after purchase without any disclosure of the recall or safety warnings. When I contacted an authorized dealer to ask whether there were any open recalls, I was initially told there were none. After I specifically referenced the recall, I was told that parts were not available and that no repair had been completed. The safety risk is that the vehicle may leak fuel near hot components without warning, creating a fire hazard while driving or after the engine is shut off. I have not been provided interim safety guidance or a timeline for repair. NHTSA records currently show the recall remains open, unrepaired, and without an available remedy.

NHTSA #11713764

Multiple warning lights 4WD, Advance track, power train, hill start coming up on in my 2020 Ford Escape Titanium. Some go off for a few days and then come back on, some go on and off while driving. Also purge valve evap codes come up

NHTSA #11730093

The contact owns a 2020 Ford Escape. The contact stated that while driving 70 MPH, the engine was running rough, and the vehicle unexpectedly decelerated to 25 MPH. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed the vehicle with coolant intrusion into the engine, causing the cylinder head to crack. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

NHTSA #11724903

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 25V829000 (Structure); however, parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA #11706828

While driving and idling, strong exhaust fumes enter the cabin, especially when the vehicle is in park or stopped at a traffic light. Air recirculation shuts off by itself and the airflow is very weak even on high settings. Remote start caused the cabin to fill with fumes before entering the vehicle, leading to headache and difficulty breathing within minutes. Symptoms are consistent with carbon monoxide exposure. Cabin and engine air filter is brand new. Just replaced 12/13/2025. Fumes are significantly worse at idle, suggesting an exhaust manifold crack or turbo exhaust leak. This is a serious safety hazard, and I am concerned about carbon monoxide poisoning and risk of losing consciousness while driving. It was so bad I had to have all windows open and the heat off in 30 or below temperature just to breathe. I have a very small child with heart problems and I'm concerned my vehicle is no longer safe to drive.

NHTSA #11705714

UNKNOWN When I start my car for the 1st time that day & start to back up with my foot on the break, the back end of my vehicle makes a loud groaning sound.

NHTSA #11721271

Summary of Problem: Following the mandatory software update for NHTSA Recall 22V859 (Ford 22S73) on my 2020 Ford Escape 1.5L, the vehicle experienced a catastrophic electrical failure. The vehicle is now subject to the expanded NHTSA Recall 25V467 (Ford 25S76) with a status of 'Remedy Not Available'. Safety Failures: Continuous Overcharging: A multimeter test confirms the alternator is overcharging at 15.5V or higher, posing a severe risk of battery explosion or vehicle fire. Safety System Collapse: The overvoltage has forced multiple safety modules into 'fail-safe' mode, disabling the Anti-Lock Braking System (ABS), Traction Control, and AWD Powertrain. Network Communication Failure: Diagnostic reports confirm a U3000 critical control module fault and 'Lost Communication' with the Battery Energy Control Module, indicating a software-induced network collapse. Undriveable Status: The vehicle has been unusable for over 30 days and cannot pass NY State Inspection due to persistent EVAP and module communication codes triggered by the recall update. Dealer Negligence: [XXX] (Dealer #XXX) confirmed that all physical communication lines are functional but refused a free recall-related diagnosis, demanding a $600 fee instead of honoring the federal safety recall mandate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11715848

The passenger front seat handle to let the seat recline broke off. There has to be some kind of defect to the way it was put together.

NHTSA #11697095

Upon starting our vehicle, we received several warning lights relating to collision control and that the AWD system had failed. This happened on a Saturday so we had to wait until Monday to bring the car in to the dealer for service. The service department told us that the diagnostic testing indicated that the AWD module and the PTU actuator motor needed to be replaced. Our vehicle is under six years and under 29,000 miles, along with being garage kept and having regular maintenance.

NHTSA #11692156

UnknownOn my dash my AWD fault warning has showed up followed by hill assist not available and traction control not available. I have looked for in formation online about it and it seems that it’s a recurring issue with 2020 Ford Escape and many others. I’ve seen that there was a customer satisfaction effective on April 9,2021 through April 30, 2022 but I have just gotten this car last year and dealer states that I am responsible for fixing a manufacturing issue. I’m not sure where my car was manufactured but my car is affected. I have about 83,600 miles and don’t seem to understand why I have to pay since in the customer satisfaction program it states that the module needs to be replaced before sale and customers that have already purchased the vehicle should have it replaced no charge to them. I’ve only just gotten this car last year February 2024 and not sure if the owner before got the notice or not but I have not received a notice stating anything about the AWD system malfunctioning. It is definitely a safety risk if I was to be driving in a snow or ice storm and my traction control stopped working; without the AWD the car is harder to accelerate and control sometimes. I haven't gotten if fixed since they want me to pay for something that they failed to make sure was working correctly. I can't afford to fix it since money is already tight but it is my only way of transportation. I have some photos of the lights/warnings and I have a document of the customer satisfaction Program from 2021.

NHTSA #11694162

When the interior of the car gets hot, the gear select dial will not rotate out of park. This has occurred on 5 separate occasions. Eventually the interior of the car cools down enough to shift, but that can take anywhere from minutes to hours, leaving the vehicle and its passengers stranded until the selector shifts. This same problem has been reported by several others on the Ford Escape forum.

NHTSA #11692185

Warning lamps messages says so many things not available dash board crazy with at least 10 messages not working

NHTSA #11708706

Car has self started in my garage 3 times in the last two weeks, just now it did it again. This is very dangerous, could hurd someone or burn my house down. This needs to be looked into.

NHTSA #11688187

On 9/15/2025, my 2020 Ford Escape SE began experiencing serious electrical and shift system issues: hard downshifting, “Shift System Fault” warning, inability to go into park, and failure to shut off without disconnecting the battery. I confirmed a related PCM recall was active and had the vehicle towed to Art Hill Ford for diagnostic and recall service. The dealership refused to perform the PCM recall, claiming my issue “didn’t match” the symptoms — despite clear electrical failure. Instead, they diagnosed a park pawl solenoid issue without scanning or physically inspecting the vehicle. I was told the issue was resolved, paid ~$1,400, and picked up the vehicle. Within 24 hours, new and dangerous transmission issues arose: harsh downshifting, loss of power, sudden high RPMs, and dashboard warnings. I became stranded in the middle of the road and had to have the car towed again. After this second visit, the dealer claimed there were metal shavings in the transmission and now says I need a full transmission replacement (~$10,000). These shavings were not reported during their first transmission disassembly — which is highly suspicious and may indicate the damage was caused during or after their service. Replacing transmission fluid on high-mileage vehicles (mine has ~132,000 miles) is known to be risky and can cause internal failure if not done carefully. My transmission had no mechanical problems prior to this visit. I now believe the dealership’s misdiagnosis, failure to perform the PCM safety recall 1st, and service caused a safety-critical failure that they are refusing to take responsibility for. I am a veteran with a pregnant wife — we depend on this vehicle. Ford corporate has not provided assistance. This situation has left me without transportation and potentially with catastrophic repair costs due to service-related damage.

NHTSA #11689775

Summary: Failure of AWD/transfer case control module causing loss of multiple safety and driveline functions. Vehicle is currently being repaired at Ford dealership so will have already been corrected. While driving, multiple dash warnings appeared: “Service AdvanceTrac,” “AWD Not Available,” “Hill Start Assist Not Available,” and “Drive Mode Not Available.” The vehicle lost all all-wheel-drive functionality as well as traction/stability features. Dealer diagnosed an internal failure of the AWD/transfer case control module. Safety Impact: This failure disables critical safety systems (AdvanceTrac stability control, Hill Start Assist, AWD traction). In poor weather or emergency maneuvers, loss of these systems could increase the risk of crash. Repair Estimate: Dealer quoted ~$1,070 for replacement of AWD control module (parts, labor, and programming). Concern: This is a major driveline and safety system failure at only 40,000 miles. Ford previously acknowledged AWD module defects in 2020 Escapes under Customer Satisfaction Program 21B19, which suggests this may be a broader issue that warrants investigation or recall.

NHTSA #11686792

My tire sensors keep going out. I've replace them twice already. It's a concern for my especially traveling at highway speed

NHTSA #11687073

My car togs a lot. My tire sensors keep going out. I've smelt gas before while driving. It's very slow going up hill. I hear grinding sounds intermittently

NHTSA #11687030

My car hesitates when driving forward from a stop and the rpm's jump up and down. It almost stalls when going up a steep hill. I have to leave it running when filling it up or it is very hard to start and sometimes will stall after starting. Check engine light is on and tire sensor light is on. The sound system doesn't work. Have read online about a lot of people having the same problems with their car.

NHTSA #11694193

Tire pressure default sensor keeps going on and them off after a while. Tires are not low.

NHTSA #11684164

Purchased certified vehicle from Wray Ford on 2/23/24. Car was previously leased by FMCC and still listed as a Ford Fleet Vehicle in Michigan as of 9/12/25. VIN confirms it falls under Ford safety recall 24S79, which was never performed. Vehicle experienced unintended acceleration and non-responsive braking, behaving autonomously. FordPass Connect, FMCC, and Wray Ford all confirmed it was unsafe to drive based on 38 diagnostic codes from July/August 2025. June 2025 data and other dates were blacked out. No warning lights or alerts appeared in the FordPass app prior to the crash on 8/25/25.Allstate Insurance removed the vehicle from Wray Ford without authorization, falsely claimed a $10,000 salvage offer, and altered the accident date in the online portal. Damage estimates were manipulated: initial $4,500 based on five photos, later inflated to $13,195 using the same photos. Shreve Collision’s manager confirmed no estimate was performed, contradicting Allstate’s claims. Allstate appears to be shielding Ford from liability. The vehicle is no longer in my possession, but documentation and diagnostic records are preserved. I believe Ford concealed a critical defect and suppressed diagnostic data, putting my safety and others at serious risk.I have contacted FORD and they are stalling and have misrepresented to me many things. They admitted that they can access FORDPASS CONNECT DATA remotely and their agent stated driving this vehicle is not an option. I have almost been involved in prior accidents because of hidden defect in my car. My son has audio recordings, transcripts, Ford Pass Connect Data. We believe Allstate changed the date of the accident to throw off a forensic examinator. I have proof of Allstate changing the accident date and removing documents. This is really a serious breach by Allstate and Ford. I am 80 years old, and if it was not for my son I would have never known this and my son is half owner of the car and is very concerned for my safety.

NHTSA #11687233

My Adaptive Cruise Control, Blind Spot Warning, Rear Cross Traffic Warning, Pre Collision warning all quit working and just flash across the screen, my light indicators for blind spot on my side mirrors quit working, my back up camera just has a bluescreen, there is no audio so no alerts can be heard and my sync doesnt work it has the screen but wont let you hear anything so yes I drive a bit away to work not having these features has been a major safety concern I have almost backed into someone because they were in my blind spot and no warning lights or warning sounds I have perviously went to a dealership for four active recalls they only look at the powertrain one there was one about spot welds nothing was done about either they broke like within the first few months of me having the car I have never received anything on extending my warrenty partly because I moved I guess but they basically told me when I was there for the recalls I would have to come back and pay for them to look at the rest which I said I wasn't aware that I had to pay for something that was a safety concern so then I contacted the place where I purchased the car that was 2 weeks ago they still have not contacted me back after several attempt and no response I then got on chat with Ford gave them a list of what was going on and they have yet to respond either but it was read just being ignored at this point and I'm at the end of my patience these are major safety issues I haven't even had this car a maybe a year if that and no one care to help I was told there was nothing wrong with anything basically I would have to wait for something to happen when I went for the recalls

NHTSA #11684265

.After activating the cruise control on the freeway for a few minutes, the cruise control deactivated and displayed the "Adaptive Cruise Not Available" message on the dashboard, immediately lowering the speed. Additionally, the sunroof interior stopped working after opening it. The bar that helps retract the sunroof interior came loose, and Ford says the repair is not covered under the extended warranty. There was also a problem with the rear seat belts, which displayed a warning: "REAR BELT MONITOR FAULT. SERVICE REQUIRED."

NHTSA #11688117

In August 2025, the plastic cover in between the two pieces of glass on the panoramic sunroof unknowingly fell off when the shade liner was closed due to ineffective glue/sticky tabs that failed to keep the plastic cover on safely. When I went to open the liner, the plastic cover got trapped in the shade/roller housing, broke, and then the shade got completely sucked up into the housing where I can’t get it back out. Quotes to fix this range in the thousands of dollars due to the intensive labor replacing the shade requires. I have seen this happen to multiple owners, especially on the 2020 model. There is a video on YouTube describing this issue with over 6,000 views. Many in the comments also describe having their shade roller being completely damaged and spending thousands of dollars to fix it. There was no warning that the plastic cover was failing to hold up and no alert once it has fallen off. There was no safety mechanism in place to prevent the shade from being rolled.

NHTSA #11691094

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed and opening the sunroof, the interior sunshade was opened, but the sunshade failed to close as intended and remained stuck open. The vehicle was diagnosed by a Ford mechanic, who informed the contact that the sunshade sealant had deteriorated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 24,000.

NHTSA #11678177

I went for a diagnostic test for AWD module failures, and when auto zone did the test ABS came back as failed and this was in July of 2025.

NHTSA #11695164

Warning lights coming on and staying on unless I press ok on steering wheel. Warning lights are: pre-collision assist not available, and fault service required, and off, and traction light comes on and stays on.

NHTSA #11676021