2019 Chevrolet Bolt Ev: Recalls, Complaints & California Lemon Law

The contact owns a 2019 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign Number: 21V560000 (Electrical System) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA #11439774

The contact owns a 2019 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign Number: 21V560000 (Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for the recall repair. The contact had not experienced a failure. VIN tool confirms parts are not available.

NHTSA #11437398

The contact owns a 2019 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and informed the contact that he was on a waiting list. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA #11447489

The Bolt has been recalled for a faulty battery issue, with no known timeline for repair. I have been told not to charge overnight, park indoors, let it drop below 70 miles or charge above 90%, and to park 50 feet away for other cars when charging and not let it charge unsupervised. The guidelines provided by GM are causing the vehicle to be out of service, as they make charging and driving the vehicle impossible.

NHTSA #11433235

UNKNOWN I wish to file a complaint against Chevrolet in regards to the Chevy Bolt recall. The new official guidance that states we should not park within 50 feet of another vehicle in my opinion is not realistically feasible and deems my vehicle unusable. I am also concerned this puts the burden of liability on myself if collateral damage does occur in a case of a fire. Below is a Bloomberg article providing further details to the source of my complaint. https://www.bloomberg.com/news/articles/2021-09-15/gm-tells-some-bolt-owners-to-park-50-feet-away-from-other-cars

NHTSA #11433240

Due to the 2 recalls on my car and the expansion of the recall to 2020-2022 Bolts, I have lost all confidence in the safety of my 2019 Chevrolet Bolt. And I have lost complete confidence in Chevrolet's ability to fix this in a timely matter. Since my charger is in my garage, the Bolt is close to the garage (and house) during charging. Plus the main bedroom is above the garage. Even when it is not charging, the Bolt is still very close to my garage, main bedroom, and house. In addition, I live near the mountains in the foothills. It is a high fire danger area. If something happened to the Bolt, it could cause a lot of damage to my neighbors and surrounding area. Given all of this, Chevy should be buying these cars back at a premium to help us buy other cars and "be whole" again. This is an absolutely disaster and bordering on criminal given the number of explosions. How long must be wait until someone gets seriously hurt from this? What if a child is near the car when it burns or, even worse, is in a burning car? If someone gets hurt or dies from this, it is definitely on Chevrolet but also NHTSA for not being more aggressive on getting these cars off the road and out of driveways.

NHTSA #11431684

The contact owns a 2019 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA #11469772

2019 CHEVROLET BOLT. COMSUMER WRITES IN REGARDS TO DEFECTIVE PROPULSION BATTERY. THE CONSUMER REQUESTED TO BE PROVIDED A NEW VEHICLE SAME MAKE, MODEL, AND COLOR. OR, BE REFUNDED THE PURCHASE PRICE OF THE VEHICLE. THE CONSUMER WAS AWARE OF THE RECALL.

NHTSA #11431007

GM keeps sending me letters saying that they still dont have the parts to fix my vehicle The only solution that they provided till now is to park and charge my car in the driveway in the event that the car catches fire it won’t burn the house !!!

NHTSA #11429979

I received another recall letter regarding the battery issue today stating the fix has no date in sight. I was denied a buyback by GM. GM has further stated that it's unsafe to charge the car fully, unattended, near a structure, nor should it be allowed to fall below 70 miles of range. My safety and that of my passengers and my home are at risk. Also, I'm paying full price for a car that I have fractional use of. This is entirely unacceptable

NHTSA #11429912

2019 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO DEFECTIVE BATTERY IN VEHICLE. THE CONSUMER STATED THE VEHICLE WAS NOT SAFE TO OWN. THE MANUFACTURER WAS NOTIFIED.

NHTSA #11428964

The contact owns a 2019 Chevrolet Bolt EV. The contact received notification of NHTSA campaign number: 20V701000 (Electrical System) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified and advise the contact to locate a fast charging station. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA #11428348

The contact owns a 2019 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign Number: 21V560000 (Electrical System) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11428445

Our 2019 bolt is overwhelmingly more likely to cause a fire than comparable ICE cars due to the battery defects. GM first tried to resolve this with a software “fix” that didn’t actually fix anything. There have continued to be fires with this “fix” applied. I park my car in a parking lot because I live in a townhome. Should it catch fire, my neighbors cars are also at risk of catching fire. I have nowhere available to park it to keep it away from other vehicles or property. GM says they’ll replace affected battery cells but isn’t giving a timeline or telling customers how they intend to know which parts of the battery are affected or how they can say with certainty that parts that are unaffected will remain that way. GM isn’t standing by their product at all, and they’re leaving customers out to dry. Now not only is my personal safety and that of my family at risk, but my neighbors as well. The car has decreased functionality since GMs guidance is to both not fully charge the car and to not let the charge drop below 70 miles of range. Knowing these limitations I would not have bought a full price new car. I’ve tried to work with GM on this issue but they refuse to do anything. The trade in value for this car has plummeted so it would be a financial loss to sell it and I have no other car to use. This is now the second recall for this issue and the statements from GM on how they intend to fix it don’t inspire confidence. They must be held accountable.

NHTSA #11428141

Today my 2019 Bolt Premier, that had “the final software fix” recall done a month ago, had the following errors: * Propulsion Power is Reduced * Battery Fault; Vehicle Won’t Restart * Battery Charge is shown as full, but says “Low” * I could only shift into Neutral * Then, tried to turn the car off, and it auto rebooted with this screen: Initializing; Wait to Shift * After initialization was complete, I got the other errors * To stop this rebooting cycle, I had to: * Dismiss all errors (with check button on steering wheel) * Turn off the power with my foot NOT ON BRAKE * Tried a “hard reset”, but it didn’t change anything Had it towed to the nearest certified dealership on 8/7/2021 and they haven’t received a fix from GM. The car is still undrivable 11 days hence. They have provided me with a rental, but doesn’t meet my handicap needs.

NHTSA #11429765

The contact owns a 2019 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign Number: 21V560000 (Electrical System) however, the dealer informed the contact that the part for the recall repair was not yet available The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11427618

The contact owns a 2019 Chevrolet Bolt EV. The contact stated that while attempting to recharge the vehicle, the charging unit that plugs into the vehicle failed to securely lock into place. The battery had to be disconnected for approximately 5 minutes and then reconnect to the terminal. Once reconnected, a spark was created, releasing the blockage and allowing the charger to operate correctly. The door that covered the socket where the plug was inserted failed to seal correctly. The contact stated that the failure was intermittent. The contact took the vehicle to the dealer who was made aware of the failure however, the mechanic was unable to identify the cause of the failure. The manufacturer was made aware of the failure. The failure mileage was 18,106.

NHTSA #11477198

The contact owns a 2019 Chevrolet Bolt EV. Upon investigation, the contact was made aware of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

NHTSA #11432790

The contact owns a 2019 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

NHTSA #11427199

The contact owned a 2019 Chevrolet Bolt EV. The contact stated that the vehicle was parked in the garage on the charger when the contact heard the vehicle's horn. The contact entered the garage and saw white smoke coming from underneath the rear of the vehicle. The contact was able to unplug the vehicle. The contact’s son called 911. The contact stated that when the fire department arrived at his home the passenger rear on fire. The fire department extinguished the fire. A fire department report was filed. The contact was treated for smoke inhalation. Additionally, while the contact’s wife was attempting to exit the residence, she broke three toes and was taken to urgent care the following day. The fire department inspected the vehicle but was unsure if the fire was due to the battery. The insurance company had the vehicle towed from the residence and deemed the vehicle a total loss. The manufacturer was made aware of the failure. The failure mileage was approximately 27,000.

Allegedly reported: 2 injuries (as reported to NHTSA). NHTSA #11427180

This is the second recall for a faulty battery. There is severe limitation on how I’m supposed to use my car. If I don’t follow it there is a risk of fire putting me and my family at risk. I have to charge the car or I will not have a way to work. The batteries are clearly faulty and should be replaced. They knew doing half measures putting all owners at risk.

NHTSA #11426256

Chevrolet has a major safety defect on their hands with the 2017-2019 Bolt EV. In 2020 a safety recall was issued on the Bolt EV around batteries catching fire in unattended new, low mileage vehicles. A temporary fix was assigned to restrict the battery's state of charge to 90%. After several months, a "final" software fix was issued to address the problem (N202311731). Since this fix, two additional fires have occurred in low mileage / non-abused or damaged vehicles. Today Chevrolet issued an additional recall (N212343880) stating that battery cell swaps would be required and owners should not maintain a state of charge outside of 30%-90% (reducing the range from 235 miles to 140 miles or less). As an owner with some moderate knowledge of lithium polymer batteries, I do not have confidence that Chevrolet will be able to successfully detect manufacturing defects at scale and replace all impacted cells. As this is the third critical safety recall on a single component, which is fully warranted and under a low mileage, NHTSA needs to critically review if Chevrolet dealerships have the capabilities and training to properly diagnose and replace individual LiPo cells within a battery pack. As an owner, the only "real" solution which would give confidence of a safe vehicle would be a full battery pack replacement, or a full buy back of the vehicle in question, regardless of local state lemon laws. So far, vehicle buybacks seem strongly tied to local state lemon laws. This is an unacceptable situation for owners from a safety position.

NHTSA #11426136

In response to Safety Recall N202311731, GM updated the battery management software in my 2019 Bolt on 6/4/21. I was not satisfied that updating the software would solve a physical battery pack problem and requested a buyback (which GM had been granting since February 2021). GM Case No. 9-6763124491 declined on 6/29/21, and GM referred me to BBB AutoLine. GM Rep would not tell me why my case was declined when many others were clearly approved. Vermont Bolt burned on 7/1/21. Filed BBB Case No. CHV2119981 7/2/21. On 7/13/21 BBB determined my complaint not "within the jurisdiction" of the program because there were "less than 2 repair attempts". Now GM issues 2nd Recall N212343880 saying that batteries may be replaced, but gives NO TIMEFRAME. While I wait with a potential fire/safety issue, the recall instructs me to limit charges, limit charge down (resulting in only 63% useful charge), park outside, do not charge overnight. My landlord has told me that I cannot park my Bolt on the property, so I now have no access to charge my car. I'm afraid he will not renew my lease (we are in CA at beginning of fire season). GM will not tell me what happens when the software identifies a problem--the Rep just repeats that "GM has total confidence in the update". I have no idea how long I will have a limited use car. I do not have enough range to visit and care for my aging father. GM should buy back Bolts from owners who cannot operate their cars under the new recall limitations, especially since there is no timeframe given.

NHTSA #11426204

The recall on the defective batteries in the 2017-2019 Chevrolet Bolt EVs has presented a safety risk and a loss of function that has reached a completely unacceptable level. Us as owners are living under the spectre of a fire that can cause significant personal or property damage and to date, GM's recalls have failed. GM just released their second recall for the issue after fires continued after applying the first fix. In addition, the guidance of how to use the vehicle after completing the new recall renders the car unusable from a practical perspective. As an electric vehicle, range is limited and is affected by cold temperatures and highway miles. The guidance to reduce the charge to a maximum of 90% and never drive below 70-miles range severely hampers the usefulness of the vehicle. Additional guidance includes not parking indoors, and not charging overnight. The car takes 8-hours to charge; how are we to avoid overnight charging? The GM recall has been ongoing for many months and has now failed; putting all owners in danger both physically and financially. Something needs to be done to protect owners. At this point, only a buy-back seems viable to avoid severe damages to owners. As it is, the resale value of the vehicle has plummeted due to these severe safety issues.

NHTSA #11426255

This is the second recall for the same problem. In the original recall, GM attempted to identify defective battery modules and then replace. They also installed software to monitor the batter in an effort to detect defective modules. Clearly this approached has failed. Will the NHTSA review GM's new methodology to identify defective battery modules? If their approach failed the first time, how do we know it will be successful this time?

NHTSA #11426387

The contact owns a 2019 Chevrolet Bolt EV. The contact received notification for NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount for the recall repair. The dealer was contacted and informed the contact that no parts were available for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue however, no further assistance was taken. Vin tool confirms parts not available

NHTSA #11428884

The contact owns a 2019 Chevrolet Bolt EV. The contact received notification for NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the part was not available. The contact had not experienced a failure. The manufacturer was not notified of the failure. VIN tool confirms parts not available.

NHTSA #11429913

The contact owns a 2019 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was concerned that the vehicle may catch on fire in his senior townhome community. The dealer was made aware of the recall but informed the contact that they were not aware when parts would be available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA #11439095

The contact owns a 2019 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified but no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA #11446205

As a 2019 Bolt owner I am once again being asked by GM to limit my charging to 90%, do not charge unattended ( overnight while you sleep) , and do not park in the garage or carport. My family does not want to ride in my vehicle due to fire risks. Trade in values are greatly affected to any 2019 Bolt now. I do not feel safe and I want GM to buyback my 2019 Bolt asap. How many more fires must 2019 Bolt owners endure until GM is forced to buy all of them back? How many people will need to die first???

NHTSA #11425752

Owners of 2019 Bolts are being cautioned to keep their cars parked outside. Some 2019 Bolts have ignited even after both recall battery fixes. My Bolt can only be parked outside, very close to neighbors and under trees.

NHTSA #11425578

The contact owns a 2019 Chevrolet Bolt EV. The contact received notification of NHTSA campaign number 21V560000 (Electrical system) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

NHTSA #11432885

Re: GM Recall Number N202311731 I am dissatisfied with the GM’s response to this recall that addresses fires involving their battery charging system in the Chevy BOLT. The long-awaited final remedy is a setup for failure. Installing a software monitoring system to look for the theoretical cause of the problem is inadequate and fails to protect consumer safety. They allege, without providing consumers with the undisclosed engineering analysis that underpins their solution, that this is the best they can offer. Their plan is to monitor for electrical aberrations in the cars’ electrical/battery system instead of replacing the faulty system. By analogy this is like a home builder acknowledging that they installed faulty wiring in your home that does not meet code and there have been a number of fires. However, instead of replacing the faulty wiring, they are installing a monitoring system that looks for changes in resistance or areas of high temperature in your walls and shuts down your power before they think your house will explode into flames. GM has not provided any testing in the real world of this "remedy", and asks that we trust their engineers. I would like to see an independent assessment of this, not paid for by Chevrolet or GM. I have no confidence in this or with GM's assertions that it is the best they can do to protect the safety of the public. As a health and safety professional, I am appalled at this solution at its acceptance. I cannot believe that this would be approved as a remedy for an aircraft problem. The more recent and less publicized Boeing MAX airliners’ electrical problems require replacement of the bonding between electrical panels and their contacts. NHTSA should demand full disclosure of all studies done for GM’s BOLT recommendation, and publication on the NHTSA site for a period of public comment. I adamantly reject that this has been conducted by GM in a transparent manner or that it is the safest response. Thank you

NHTSA #11418178

AROUND 11:00AM ON 5/1/21 SATURDAY MORNING NOTICED THICK SMOKE COMING OUT OF THE REAR SIDE OF THE CAR PARKED IN THE GARAGE AND IT WAS NOT CONNECTED TO THE CHARGER AND SHOUTED AT MY FAMILY & KIDS TO COME OUT OF THE HOUSE AND WHEN I OPENED THE GARAGE SHUTTERS I SAW FIRE IN THE REAR OF CAR FROM BENEATH AND THE REAR SEATS, WHICH MY NEIGHBORS WITNESSED TOO WE CALLED 911 MEANWHILE WE TRIED TO EXTINGUISH THE FIRE USING THE KITCHEN FIRE EXTINGUISHER WHICH DID NOT HELP AT ALL AND IT TURNED INTO A BIG BLAZE AND SET THE WHOLE GARAGE ON FIRE AND BURNING THE MOTOR CYCLE AND SNOW THROWER PARKED IN THE GARAGE AND ALSO GOT TO THE NISSAN AMADA SUV PARKED RIGHT IN FRONT OF THE GARAGE AND THE FIRE WENT INTO THE MASTER BED ROOM UPSTAIRS AND FIRE TEAM LATER PUT OFF THE FIRE BUT THE CAR BATTERY WAS STILL SMOKING UNTIL 2-2:30PM. THE CAR WAS SERVICED ON 3/25/2021 AT POHANKA CHEVY, CHANTILLY AND THEY DID APPLY THE SAFETY RECALL-HIGH VOLTAGE BATTERY MAY MELT OR BURN HYBRID POWER TRAIN CONTROL MODULE 2 REPROGRAMMING WITH SPS AND ATTACHED IS COPY OF INVOICE STATING THE SAME.

NHTSA #11415800

I just want the battery pack to be replaced with one that does not catch fire due to manufacturing defects. Nearly all of the fires have been 2019 model years. There were 16,418 Bolts produced in the US-market for the model year 2019. If I take a ballpark half of the vehicles with Korean cells, and half of the vehicles produced with cells in Holland Michigan (The Holland cells not having the defect), to-date we are looking at 5 in 8,209 cars catching fire due to the battery defect. That translates to 1 in every 1,641 2019-model-year Korean-cell Bolts catching fire, to-date. Statistically, this number cannot go down. This represents a much higher percentage than what GM is publicly stating. This is a much higher, unacceptable risk. GM needs to be replacing these defective batteries, or we will continue to see more fires. A software update and battery voltage check is unacceptable, as these defective cells made passed the test to make it into these cars in the first place. Model year 2019 fires: Ashburn, https://insideevs.com/news/505346/chevy-bolt-ev-blaze-ashburn/ Port St Lucie, https://www.tcpalm.com/story/news/local/st-lucie-county/2020/10/06/electric-vehicle-thought-have-caught-fire-garage-psl/3635092001/ Vienna, https://abcnews.go.com/US/wireStory/us-investigates-fire-reports-chevy-bolt-electric-vehicles-73582418 Miami, https://bid.cars/en/lot/0-27990292/2019-Chevrolet-Bolt-1G1FY6S07K4113757 Jacksonville, https://www.chevybolt.org/attachments/jacksonville-bolt-png.31467

NHTSA #11417735

GM recalled Bolt for possible battery fire in 2020 & 2021. At the 2nd recall, I started MSRP Swap with GM. Since GM dragged my case intentionally, I filed BBB auto complaint. Though BBB, GM agreed with MSRP Swap on 9/9 (verbal agreement between BBB & GM). Since then GM has been silent. GM claimed they can't find a dealership to do MSRP Swap. However, as a consumer, this isn't my problem, but GM needs to step up to find a dealership for MSRP Swap. Otherwise, GM's MSRP Swap agreement is useless. Meanwhile, GM recommended Bolt owners to charge up to 90% of battery capacity, maintain battery mileage above 70M, park 50ft from building/other cars, and park open space. The car is basically useless, and we fear our car might burn down our house/life as well as neighbors.

NHTSA #11436317

The contact owns a 2019 Chevrolet Bolt EV. The contact received a notification for NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA #11456669

IN THE EARLY MORNING HOURS OF OCTOBER 21ST, AROUND 3AM, WE WERE WOKEN UP BY SMOKE/FIRE ALARMS. WE STARTED RUNNING AROUND OUR HOME TO IDENTIFY THE CAUSE OF THE ALARM. AFTER ABOUT 5 MINUTES OF SEARCHING INSIDE THE HOME AND FINDING NOTHING, WE REALIZED THAT THERE WAS SOME SMELL OF SMOKE COMING FROM THE GARAGE AND WHEN THE MUDROOM DOOR WHICH LEADS TO THE GARAGE WAS OPENED, WE FOUND THAT THE CHEVY BOLT WAS ON FIRE AND THERE WAS LOT OF SMOKE IN THE GARAGE. THE CHEVY BOLT WAS PARKED/STATIONARY IN DOOR 3 SECTION OF THE GARAGE AND OUR OTHER CAR WAS PARKED IN DOOR 1 SECTION OF THE GARAGE. THE DOOR 2 SECTION OF THE GARAGE WAS EMPTY AT THE TIME OF THE INCIDENT. WITH CHEVY BOLT ON FIRE, WE SAW THAT THE DOOR 3 SECTION OF THE GARAGE WAS ENGULFED IN FLAMES AND FILLED WITH SMOKE. WE TRIED TO USE THE FIRE EXTINGUISHER TO PUT-OFF THE FIRE BUT COULD NOT CONTAIN THE SPREAD OF THE FIRE. THE CHEVY BOLT WAS KEPT FOR CHARGING OVERNIGHT , AS HAS BEEN THE GENERAL PRACTICE THAT WE HAVE BEEN FOLLOWING FOR AROUND 2 YEARS. WE CALLED 911 AS SOON AS WE SAW THE GARAGE IN FLAMES AND FIRE ENGINES ARRIVED WITHIN 15 MINUTES BUT THE FIRE HAD SPREAD WIDELY AND CAUSED RAMPANT DAMAGES TO THE ENTIRE GARAGE INCLUDING THE OTHER CAR, BEDROOM ON THE TOP OF THE GARAGE IN THE SECOND FLOOR AND THE BEDROOM ADJOINING THE GARAGE IN THE FIRST FLOOR. WHILE ALL THE OCCUPANTS OF THE HOME GOT OUT WITHIN AROUND 8 MINUTES OF HEARING THE FIRE ALARM, THE FIRE AND HEAT/SMOKE SPREAD QUICKLY TO WASHER/DRYER SECTION, EAT IN DINING, KITCHEN, FAMILY ROOM AND FORMAL DINING ROOM. THE OTHER SECTIONS OF THE HOME INCLUDING THE FOYER, OFFICE ROOM, SUN ROOM AND ALL OF THE BEDROOMS UPSTAIRS WERE QUICKLY FILLED BY SMOKE AND SOOT. THE HEAT INSIDE THE HOME WAS SO MUCH THAT ONE CAN LITERALLY SEE THE FRAMING STUDS. THE TOWNSHIP FIRE AND POLICE DEPARTMENT ARRIVED PROMPTLY ON THE SCENE AND HAVE BEEN DILIGENTLY FOLLOWING UP ON THE INVESTIGATION.

NHTSA #11372429

I WAS DRIVING MY CHEVY BOLT AT APPROXIMATELY 40-45 MPH WHEN IT WAS AT ABOUT 50% CHARGE CAPACITY WHEN ALL OF A SUDDEN THE CAR SHARPLY DECELERATED AND WARNING LIGHTS CAME ON SAYING THE CHARGE WAS DOWN TO 0 AND THAT IT NEEDED TO BE RECHARGED IMMEDIATELY. I PULLED OVER TO THE SIDE OF THE ROAD AND CALLED FOR HELP. THERE'S NO WAY THE CAR SHOULD HAVE LOST 50% OF IT'S CHARGE OUT OF NOWHERE LIKE THAT. I WAS NOT ABLE TO RESTART THE CAR OR REGAIN POWER. IT HAS TO BE TOWED TO THE DEALER.

NHTSA #11363890

SINCE NEW I'VE HAD AN ISSUE WITH THE BOLT EV'S INFOTAINMENT DISPLAY GOING BLACK TO INCLUDE THE BACKUP CAMERA. I CANNOT CONTROL THE SCREEN, THE CLIMATE CONTROL SETTINGS OR ANYTHING. I'VE BEEN BRINGING IT IN SINCE IT WAS NEW AND WAS TOLD BY CHEVROLET THAT IT'S NORMAL OPERATION. NOW IT'S FRIED WITH A BURNING ELECTRICAL SMELL IN THE CENTER OF THE DASHBOARD AND UNCONTROLLABLE OR UNRESETTABLE. I HAVE VIDEO OF THE INCIDENT AND HAVE TAKEN VIDEOS OF PRIOR INCIDENTS WHICH GM STATES THEY CANNOT FIX BASED OFF OF A VIDEO OF THE OCCURRANCE. IT WON'T ALLOW ME TO UPLOAD HERE. I CAN PROVIDE IF NEED BE.

NHTSA #11363166

AT APPROXIMATELY 4 AM ON 10/6/2020, WE (MYSELF AND MY CHILDREN) WOKE UP TO AN EXPLOSION. I RAN TO FIND OUT WHAT IT WAS AND SAW SMOKE ENTERING OUR HOME UNDER THE DOOR GOING OUT TO THE GARAGE. I GRABBED MY CHILDREN AND GOT OUT OF THE HOUSE AS FAST AS I COULD. WHEN I OPENED THE FRONT DOOR OF MY HOUSE TO GO OUTSIDE, THERE WERE FLAMES COMING OUT THE FRONT OF THE GARAGE AND THE GARAGE WAS ENGULFED IN FLAMES. WE RAN ACROSS THE STREET TO OUR NEIGHBORS HOUSE AND I CALLED 911, BY THIS TIME, OUR ENTIRE GARAGE WAS ENGULFED IN FLAMES. OUR 2019 CHEVY BOLT WAS PLUGGED IN CHARGING IN THE GARAGE OVERNIGHT, AS I HAVE DONE REGULARLY SINCE PURCHASING THE VEHICLE IN DECEMBER 2019 WITHOUT ISSUE. AFTER CALLING 911, THERE CONTINUED TO BE A BUNCH OF LOUD 'POP' SOUNDS AND ANOTHER SMALLER EXPLOSION. THE FIRE DEPARTMENT ARRIVED, AND WHILE THEY WERE ABLE TO EXTINGUISH THE FIRE PRIOR TO THE FLAMES SPREADING TO THE REST OF THE HOUSE, OUR ENTIRE HOUSE IS A TOTAL LOSS FROM SEVERE SMOKE AND WATER DAMAGE AND BLACK SOOT COVERING EVERY INCH OF THE HOUSE. ALSO, MY DAUGHTER'S ROOM THAT 'SHARES' THE GARAGE WALL WAS COMPLETELY DESTROYED. THE SMELL IN THE ENTIRE HOUSE IS INDESCRIBABLE, I IMAGINE WORSE THAN A 'REGULAR' HOUSE FIRE BECAUSE IT HAS A CHEMICAL SMELL TO IT. THE COUNTY FIRE INVESTIGATOR DETERMINED THE ORIGINATION WAS IN THE BATTERY COMPARTMENT OF THE VEHICLE, AND SINCE THE INCIDENT, THERE HAS BEEN AN INVESTIGATION WHERE MULTIPLE FIRE INVESTIGATORS, ENGINEERS FROM GM AND A REPRESENTATIVE FROM NHTSA ALL WERE PRESENT TO INVESTIGATE AND REMOVE THE VEHICLE FROM THE GARAGE. WE, PERSONALLY, HAVE NOT RECEIVED ANY REPORTS FROM THIS EXTENSIVE INVESTIGATION TO PROVIDE ANY FURTHER INFORMATION TO THE CAUSE.

NHTSA #11407212

GENERAL MOTORS WILL NOT PROVIDE A SOLUTION TO POTENTIAL BATTERY FIRES, AS IDENTIFIED IN THEIR RECENT RECALL OF CHEVROLET BOLTS. MINE IS A 2019 AND IS PART OF THE CURRENT RECALL.

NHTSA #11386759

The steering on my car is sticking and failing. When I make a turn, the steering wheel does not go back to the center on its own. I have to physically pull it back, otherwise the car will keep turning. When driving straight, the steering wheel gets "stuck." I have to use extra force to make small adjustments, which makes the car jerk. The steering also makes clunking noises. This is extremely dangerous because it makes the car very hard to control, and I could easily drift into another lane, overcorrect, or crash.

NHTSA #11723297

Steering gear and torque sensor failure at 39,000 miles. Car is unsafe to drive and costs over $3500 to fix. The problem has been diagnosed at a dealership. No warning lights or codes apparent, problem is worsening and the car is becoming unsafe to drive. Steering gear or rack could be available for inspection.

NHTSA #11729235

What component or system failed or malfunctioned, and is it available for inspection upon request? The steering gear in this vehicle began to fail around 40K miles. It clunks at low speed, doesn't roll out of turns, and recently has begun to oscillate during straight driving. I will keep the old part for inspection once replaced. How was your safety or the safety of others put at risk? The cars steering does not return to center during a turn. Now, the steering is shaking violently during driving. It will likely seize if left unfixed. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. I also have video. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? This is a well documented issue with Chevy steering. I will include an AI overview screenshot.

NHTSA #11730090

As with other Chevy bolts, the rack and pinion steering completely broke no longer able to steer vehicle.

NHTSA #11705458

Steering will not return to center. After going around a turn, or even a curve like an exit ramp, the steering will remain locked in position and not re- center. It requires close attention and considerable force to return it to center and continue along a straight road.

NHTSA #11704587

Steering will not return to center. After going around a turn, or even a curve like an exit ramp, the steering will remain locked in position and not re- center. It requires close attention and considerable force to return it to center and continue along a straight road.

NHTSA #11697610

Steering wheel does not return to center after making a turn. Over time the steering rack fails leading to a steering wheel that will not return to center even when force is applied to wheel. The dealership is charging $3-4k to fix this safety issue.

NHTSA #11743944

The steering wheel does not return to center. This appears to be a common issue on Chevy Bolts based on various forums, for example https://www.chevybolt.org/threads/steering-wont-return-to-center-bad-steering-gear-steering-sticking-in-one-direction.42988/. One has to be very aware of the steering issue as it requires the driver to actively force the steering wheel to return to center. This can be an even bigger issue when having to react to avoid debris or sudden breaking. There are no warning lights. The manufactuer claims that this is not a prevalent issue.

NHTSA #11694175

So I bought a used Bolt and the steering is sticking, at moderate speed (50mph) sweeping corners it lightly wants to pull harder into the corner and won't return to center if you let off the wheel, regardless of direction, you must always forcefully guide the steering wheel back to center. This is wrong, if your Bolt does this your steering rack is likely failing. This is a malfunction, in the GM service manual for the Bolt there is a diagnosis for "POOR RETURN OF STEERING WHEEL" which is described as "After completing a turn, extra steering input is required for the steering wheel to return to center."

NHTSA #11677813

Steering rack is binding, not returning to center after completing a turn. Only 50,000 miles on it.

NHTSA #11673407

Power steering fails go return to center intermittently causing unexpected handling characteristics while turning that could cause to over/undershoot a turn. Haven't taken it to the dealer to check and there are no warnings or lights.

NHTSA #11662880

Steering not returning to center when coming out of turns. Many have reported this issue with the steering rack. Concerned that steering will bind and cause an accident

NHTSA #11653798

Low mileage vehicle purchased preowned with only 32,166 miles, and steering wheel (steering rack & pinion) is stiff and will not return wheel to center after turning more than a quarter turn.

NHTSA #11654295

I am filing this urgent safety complaint regarding a critical failure of the steering system in my 2019 Chevrolet Bolt EV, which began experiencing problems at approximately 40,000 miles. This is not an isolated incident; numerous identical reports exist from other Bolt EV owners on public forums like Reddit ([XXX]) and [XXX], often occurring at similarly low mileage (typically 30,000-60,000 miles). The symptoms began with distinct clicking and knocking sounds when turning the steering wheel. This has progressed rapidly to increased steering effort (stiffness) and a failure of the steering wheel to return to center smoothly after a turn. This constitutes a severe and unacceptable degradation of a primary vehicle control system. When I had the vehicle inspected I was informed that the degradation would progress and risk my ability to safely steer the vehicle, and that the car should no longer be operated without performing a repair. A repair diagnosis indicated failure of the steering gear/rack assembly, with an initial repair quote of over $7000. This exorbitant cost is nearly prohibitive and approaches the residual value of the vehicle itself. It is deeply concerning and frankly unacceptable that a fundamental safety system like the steering is failing prematurely on these vehicles. Furthermore, the extremely high repair cost creates a dangerous secondary safety risk: owners may be forced to choose between a financially crippling repair or dangerously deferring maintenance, continuing to operate vehicles with compromised steering and risking catastrophic failure on the road. Steering integrity is paramount and should not be failing at such low mileage under any normal operating conditions. This pattern of premature steering failure reported by numerous owners indicates a potential design flaw, manufacturing defect, or component quality issue with the Chevrolet Bolt EV steering system that warrants immediate investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11655468

The steering wheel is very stiff; if you turn left or right, when you complete the turn, if you were to release the wheel, it does not counter-turn back towards the center. Put differently - in an open parking lot, you could turn the wheel all the way to one side, release the wheel, press the accelerator --- and you'd go in circles. This has been happening for some time, but just recently had it pointed out that it is not normal. I feel its a meaningful safety risk. I researched the issue online and it seems that it is common for this model but GM has been unresponsive.

NHTSA #11614624

Steering wheel doesn't return to center after a turn, it must be turned back manually. If left unfixed this can cause the steering to lock up entirely when the steering gear fails.

NHTSA #11605871

Steering doesn't return to center when driving around 40mph on turns. You must manually move it back.

NHTSA #11605548

Steering wheel does not return to center after making sharp turns. Steering wheel must be manually returned to center to avoid crashing.

NHTSA #11671085

The contact owns a 2019 Chevrolet Bolt EV. The contact stated that the steering wheel failed to return to center after turning to the left or the right. The contact used excessive force to manually return the steering wheel to center. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed that the rack and pinion assembly had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 24,000.

NHTSA #11624907

Vehicle steering does not return to center when exiting a gradual turn. This occurs intermittently. On line research indicates that this problem is likely the result of a faulty steering rack and that many other owners have experienced this behavior; as this could result in a dangerous situation I am reporting. The vehicle has about 43,000 miles on it. I have not had it repaired as yet.

NHTSA #11592874

The steering rack failed. It is currently at the dealership waiting for parts to come in so it can be replaced. The car started making noises when making sweeping turns. The noise got worse and the steering was not coming back to center coming out of turns. We had it inspected at our local mechanic and they told us it needed a new steering rack but they were not able to complete the repair because it was complicated to get into the part that needed to be replaced. We took it to the Chevrolet dealership and they confirmed it needs a new steering rack as well as other related parts. There were no warning lights or messages. The car first started making faint noises about a month ago when doing low speed turns in a parking lot. Noise has been getting louder and we started to notice the steering not responding correctly. Only have one invoice for diagnosis, have not yet received invoice for repair.

NHTSA #11586817

Around 46,000 miles this 5 yr old car began making popping sounds in the steering. Took into dealer and diagnosed steering rack failure and intermediate shaft. Cost to repair was close to $3,000. Looking into this, this is a common issue with Chevy Bolts due to poorly designed boots on the rack. This should be covered by a recall when failing so early. Happened to my previous 2018 Bolt too but the car was totaled in an accident prior to me undergoing the repair.

NHTSA #11598540

The contact owns a 2019 Chevrolet Bolt EV. The contact stated while veering to the left or right, the steering wheel failed to return to center as expected and the vehicle was difficult to steer. There was no warning light illuminated. The contact researched the failure and linked the failure to the steering rack. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 29,000.

NHTSA #11576689

This is concerning a 2019 Chevy Bolt purchased new on [XXX] from Stewart Chevrolet in Colma, CA. Around January 2024, we realized the vehicle's steering wheel was not returning to center on its own, and it took more force than usual to turn the wheel -- it would stick as you turned it. The vehicle had about 26,861 miles when we noticed this steering issue. When performing a turn (at low speeds and on the highway) the steering wheel would remain in the turned configuration until you manually moved it back to center. The dealer advised us that the steering gear would need to be replaced. We replaced the steering gear on [XXX] at Stewart Chevrolet in Colma, CA. However, though the steering was improved the problem was not totally fixed; the steering would still stick and the wheel took more force than expected to turn. We had the car re-evaluated and on [XXX] the Stewart Chevrolet again replaced the steering gear; this did not fix the issue. Finally, Stewart Chevrolet has recommended that we replace the steering column. We haven't done this yet because we are still trying to get GM to cover the cost of repairs. A vehicle with such low mileage should not need these repairs, and if you search online you will find many other Chevy Bolt owners across all models years having these issues. Please investigate and determine whether a recall is advised. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #11588926

Our 2019 Chevy Bolt experienced some of kind of steering issue where the car made a "clicking" type of noise when making slight or big turns to the left or the right. We brought the car to our Chevy dealer who diagnosed the issue as a faulty steering gear and tie rod with both parts needing to be replaced. The dealer told us that the Chevy Bolts are known to be "fragile" when it comes to this issue and that hitting a pot hole could cause this level of damage. We could have driven over a pot hole under normal driving conditions but did not have a specific incident in mind that could have caused this. There were no warning lamps or other messaging other than the sound we could hear during turns. While the parts are not that expensive, the labor is - the cost of the repair with the parts is $3,400

NHTSA #11555988

Steering wheel does not return to center when turning right. Driver must manually turn wheel back to center.

NHTSA #11548172

The steering rack on my 2019 Chevy Bolt failed and had to be replaced. It was unsafe to drive the vehicle because the steering wheel would not return to center by itself. When making a turn, the driver had to force the steering wheel back to center. The dealer tried to fix this faulty condition last August by replacing the intermediate steering shaft. It marginally improved the condition but it was still not returning the steering wheel to center by itself. I reluctantly accepted this condition as normal because I thought the dealer tech thought it was normal. However, the steering got progressively more dangerous and required more and more effort to return the steering wheel to center. I took my vehicle into the dealer on March 3, 2024 and the dealer determined the steering rack was defective and needed to be replaced. I got my Bolt back today and now the steering works properly. I no longer fear that the steering will lock up and cause me to lose control of the vehicle. I see on the Chevy Bolt Forum that others have experienced my Bolt steering problem. I just wanted to report my problem so the NTSHA can add my problem to the list of complaints.

NHTSA #11576978

The contact owns a 2019 Chevrolet Bolt. The contact stated while driving at an undisclosed speed and turning, the steering wheel failed to return to the center. The vehicle was taken to the dealer, where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,000.

NHTSA #11532653

When making turns, the steering does not return to center. I must move the steering wheel to straighten the wheels to continue forward. I researched the issue and have found that this is a common complaint with the Bolt. From what I have read, this is due to a faulty steering gear. I called the dealer, and although there is a service advisory, this not a warranty or recall situation. I was quoted $3500 to repair this issue.

NHTSA #11521276

Steering does not return to center. Must manually turn wheel back to center after turning.

NHTSA #11520092

What component or system failed or malfunctioned, and is it available for inspection upon request? Steering rack and pinion; the pinion gear and housing broke free from the rack housing. I have the component available for inspection. How was your safety or the safety of others put at risk? The vehicle was barely controllable. Turned steering wheel up to 180 degrees back and forth to maintain straight travel. After making it into a parking lot the parts became separated and all steering control was lost. Has the problem been reproduced or confirmed by a dealer or independent service center? After towing in, rack and pinion assembly was replaced and old part returned to me. Also had to replace the airbag clockspring that was damaged as I tried to control the vehicle. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Component was only inspected by the repairing dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? these was no warning lamp until after the break occurred. No previous indications of any problem.

NHTSA #11508379

Steering gear (rack and pinion) has failed leading to steering wheel not returning to center after turns at mid speed or faster. Also noticed audible clicking sounds at low speeds when turning steering wheel.

NHTSA #11518247

Steering won't return to center in a turn, steering rack/gear must be replaced, $3k repair https://www.chevybolt.org/threads/how-to-replace-a-faulty-steering-rack-in-your-bolt-how-to-fix-steering-wont-return-to-center.43056/

NHTSA #11508110

The steering when turning is sticky and making a clicking noise. If you turn it left it really sticks, you have to work to straighten it out. I took the car to the Chevy dealership and they told me this: "Performed diagnostic on the vehicle. Was able to verify customers concern.Found the steering problem is coming from a noise in the steering rack, found that the steering gear needs replacement. Gear #(42353783). Estimate w / labor is $1958.15." Dealer told us it was safe to drive, but this IS a safety issue: we do not feel confident driving this car, the steering is not responsive! Even though the wheels may not fall off, it still remains a steering control issue. Car is out of warranty, but we feel this should be taken care of by Chevy for no charge; it only has 42097 miles on it! Looking on message boards reveals this is not an uncommon issue.

NHTSA #11488459

The car's steering system does not return the wheels to straight ahead after going through a turn unless there is significant operator input to the steering wheel. On several occasions, i was caught by surprise and had to quickly straighten the wheels to avoid staying in a turn and running off the road, or hitting another car.

NHTSA #11488495

My 2019 Bolt has about 38K miles on it. In the past few weeks, the steering has become difficult to use. The steering does not return to center as it should after a turn, creating a potentially dangerous situation. There is also a clicking noise in the steering column. I had it inspected and evaluated at the dealership and was told it needed a new steering rack and a steering shaft coupler, no longer under warranty. Cost estimate about $3,000. A quick online search shows there are many other Bolt owners experiencing similar issues. Yes it is available for inspection. No warning lamps or other symptoms.

NHTSA #11481274

The steering started clunking when turning. You could hear a noise and feel a jerk when turning. The dealer said the steering gear had failed.

NHTSA #11465479

The steering will not return to center after completing a turn while vehicle is moving. I have two other Bolt EVs (2017 and 2021) and a Chevrolet Suburban 2018 and they all return almost perfectly to center while moving after a turn. Dealership is refusing to fix under warranty and the warranty is just about expired. I believe the problem is related to poor quality grease used in the "Steering gear" (otherwise know as the "rack" part of a Rack and Pinion).

NHTSA #11468575

GM's recall solution is unacceptable and leaves consumers with virtually unusable vehicles if they follow GM's safety recommendations. This situation has been allowed to go on too long and we are lucky that no one has gotten hurt.

NHTSA #11426170

The battery in these vehicles is prone to catching on fire when charging, resulting in the complete destruction of the vehicle. GM has been failing to repair these vehicles for over a year. They have now issued a third recall for the same problem with no resolution and guidelines that require owners not to use their vehicles in any reasonable manner. This recall represents a serious danger to life and property, with a fire that could cost untold damages. These vehicles are unsafe, and GM is clearly unwilling or incapable of repairing the defect.

NHTSA #11426193

I have a 2019 Chevy Bolt EV, with a potential for the High Voltage Battery to catch on fire. There was a first recall back in Nov. 2020, Manufacture states that there was a final fix for the High Voltage Battery. I took the vehicle in for the final fix. Recently there was a 2019 Chevy Bolt that caught on fire with the final fix for the recall. Now there’s a second recall for the same issues, now I can NOT park my car inside the garage and not charge it at night, because of a potential for the vehicle to change on fire. I have 2 boys that lives about the garage and I live in a Townhouse. This recall is a safety problems for everyone, it poses a safety risk while the vehicle is charging. The vehicle is a safety hazards to the public and building structures.

NHTSA #11426316

We own a 2019 Chevy Bolt affected by the July 23 recall. There have been 9 2019 Bolts that have caught fire. The 2019 Bolts with batteries made in Korea are significantly impacted. We find the level of risk associated with continuing to use the vehicle to be unacceptable. Fire departments need special training to put out EV battery fires. We have no idea if our small local fire department has this kind of training. The new guidelines are difficult and probably inadequate. Parking in the driveway leaves the car still too close to our house. The fires in other cars have occurred 3-6 hours after charging. Could the car catch fire after being driven in that 6 hour window after charging? Could it catch fire while parked near other cars? What if a child was waiting for a parent in that car? With charging to only 90% and not letting the battery drop below 30%, we are left with far less safely usable range than what we paid for when we bought this expensive vehicle. Too many times this week we have watched the range drop with a level of fear that is just not OK. GM already tried to use software to detect defects, and they admit that it failed. They won’t say how things will be different this time. They also won’t say how the replaced cells will work effectively with the older cells. So even after the remedy is applied, can we trust the integrity of the battery pack? GM has given no timeline for this remedy. We have been told loaners or rental vehicles will be offered by GM, we don’t have it in writing and the dealership we are working with seems unaware of this policy and/or unwilling to part with any of its loaners. And we’ve been told that GM will not reimburse until the loaner or rental period ends, leaving owners to front the cost. What about the owners who can’t do that? GM must replace all battery backs, provide vehicle replacements, or buy back the cars from affected owners.

NHTSA #11427366

The manufacturer, GM, has failed to remedy this safety recall for my vehicle in a timely manner. The 2019 Bolt EV I purchased from GM presents a real and present danger as a fire risk, while I am being told to limit my vehicle's usage. I cannot easily follow their safety guidelines because this is the only car my family owns -- we cannot simply give up visiting relatives to not deplete the car below 70 miles of range nor can we personally watch the hours it takes to recharge the vehicle outdoors. This renders the vehicle wholly unusable as a modern car that I paid for in a new condition. I do not feel safe putting my daughter in this vehicle, nor parking it in our driveway. In addition, I live in California, and I would be devastated if my vehicle was the cause of a fire in this state. I have called the GM Concierge line 8 different times over the past 8 weeks (I have the records) to attempt a vehicle swap, and every single time after their initial conversation to gather details, GM has not responded to me with any updates. The latest incident was a Bolt EV that exploded in Sacramento. I want a working car, not a lemon waiting to kill me.

NHTSA #11431282

On May 11, 2021 I responded to GM's safety recall notice by bringing the car to a local Chevrolet dealer, who performed the service as per GM's instructions. Since then the battery has continued to charge or attempt to charge for several hours after it has been fully charged as indicated by the instrument panel readout and the dashboard indicator. I reported the problem to GM by phone several weeks ago and was instructed to bring the car back to the dealer that had performed the recall service. I did so on July 7 but I wasn't convinced that the dealer appreciated the seriousness of the problem, so I immediately called GM 's EV hotline (866-790-5600 ext. 5912316) where a case was opened. As of July 18 I am still waiting for further instructions from GM. My case number is 9-6818768332.

NHTSA #11425379

Component: We don't know for sure. The was a recall on the battery, and several other of these cars have had thier batteries explode in similar fashion. The primary remnants of the car are missing and are being investigated as being stolen and are unavailable for inspection. The melted remnants of the car left in the driveway are still available. Safety: We inhaled toxic vapors. Our home has been severely damaged. If the incident had happened in the middle of the night instead of in the morning, our neighbors wouldn't have been awake to call 911 and my wife and I could have died when the fire spread to the house. Has the problem been reproduced? Unknown, though this is a known issue that has happened to other cars. Has the compenent been inspected? No. The wreckage is missing and presumed stolen. Were there any warning messages: I do not believe so. My wife claims she heard a car alarm when we we awakened by the first loud noise. She does not know if the alarm came from our car. In the early AM of 7/2/2021 I awoke to smell an acrid smell. Our neighborhood often has an odd smell, so I went back to sleep. About 6 AM on 7/2/2021 my wife and I were awakend by a loud bang originating outside the house. I investigated and noted a police officer outside my home using a fire extinguisher on my 2019 Chevy Bolt. I saw flames coming from the right passenger side. The police officer asked us to exit our home. I told my wife that the house was on fire, because I believed that's what was happening. When we left the home, I noticed that, at first, it was only the car. The fire got worse very quickly., and the police officer asked us to move farther back.We heard and saw several explosions.The fire spread to the house. At some point the fire department arrived and extinguished the fire, but not before the car was completely consumed and significant damage was done to our home. My wife, I and our pets were all examined for smoke inhalation and the cats were treated.

NHTSA #11425225

I was denied the buyback by GM due to the weak lemon law in the state of Michigan. GM should be replacing these batteries if they are not allowing a buyback or trade up. There were 16,418 Bolts produced in the US-market for the model year 2019. If I take a ballpark half of the vehicles with Korean cells, and half of the vehicles produced with cells in Holland Michigan (The Holland cells not having the defect), to-date we are looking at 5 in 8,209 cars catching fire due to the battery defect. That translates to 1 in every 1,641 2019-model-year Korean-cell Bolts catching fire, to-date. Statistically, this number cannot go down. This represents a much higher percentage than what GM is publicly stating. This is a much higher, unacceptable risk. I do not have faith in a software update and battery voltage spread test for the latest "fix." GM is very secretive on what the defect or defects are. A battery may test fine today, as it made it into the production vehicle and passed the test then. Though, tomorrow it may fail due to the defect. When it fails, I don't want my family to be anywhere near it. Please hold GM's feet to the fire on this to prevent the possibility of the unsuspecting consumer to get burned.

NHTSA #11418688

My 2019 Chevrolet Bolt Premier has the battery made in Korea that is part of the current investigation Chevrolet is doing, announced yesterday July 14, 2021. This is the announcement from Chevrolet: JULY 14 2021 IMPORTANT UPDATE FROM GENERAL MOTORS General Motors has been notified of two recent Chevrolet Bolt EV fire incidents in vehicles that were remedied as part of the safety recall announced in November 2020. Out of an abundance of caution, we are asking owners of 2017-2019 Chevrolet Bolt EVs who were part of the recall population to park their vehicles outdoors immediately after charging and not leave their vehicles charging overnight while we investigate these incidents. This has been a known problem for several months, since November 2020, as noted in Chevrolet's announcement above. I limited my charging to 90% the minute the news broke about the possibility of a battery fire. I have had "the remedy" done to my car, which is all that one can do at this point. live in a condo building in a busy downtown setting and my only parking spot is two levels underground. It is both unsafe and very costly/inconvenient for me to have to park on the street at meters while waiting to hear ANYTHING from Chevy regarding next steps. I want to get my situation on your radar, as I am sure many other Bolt owners do. I want to stop worrying about the potential of a fire that would kill or maim any person or living creature, destroy any property, especially my home, my neighbors' homes, cars, etc. HELP!

NHTSA #11425025

FIRE RISK. Chevy Bolts are known and have an active recall on a fire risk. They did one fix, which reduced my vehicle range. It has shown that fix did not work, and they further reduced our range, plus told us not to park inside or charge overnight, which decreases the practicality of the vehicle. As per the recall notice and your website, I am instructed to contact you if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner. They have NOT remedied this in a timely manner as it has been since August 2021 that I have been in contact with them to have it resolved, and we agreed to their offer back in October but they have taken no action to fulfill the offer and now it is Dec 2021. Each day is a risk to my family. We have to park both our vehicles in our driveway, and there is an overhanging tree, so if there is a fire it would still be catastrophic.

NHTSA #11444234

Safety put at risk due to recall where car could suddenly burst into flames. Remedy timeline tbd by Chevy putting myself and family in undue stress.

NHTSA #11426860

Chevrolet has been unable to fix a severe battery fire issue in a timely manner, which effectively turns the Bolt EV a ticking time bomb that can potentially burn down my house, with my family's dead bodies in it. After multiple Bolt EV battery fires, GM acknowledged the issue first in Nov 2020, it took GM roughly half a year to come up with a software solution to "monitor" the batteries; during that half a year time period, we were told to limit our charge and park outside, without no assurance that the car wouldn't catch file when charging inside our garage. After receiving the "final" software remedy, two other Bolt EVs have caught fire, GM started another recall, with no solution and no timeline, and no assurance or credibility that they can provide a proper fix, my Bolt EV is turning into a ticking time bomb again. While charging outside of sleep hours lowers the chance of dying from fire, the risk of burning down our house is equal. We need GM to buy back the Bolt EVs while they figure out and apply a proper solution, instead of risking consumer's lives and properties to wait for the fix.

NHTSA #11426361

After having the car's software "fixed" in May 2021 according to the previous recall instructions, we are informed that battery fires may occur in 2017-2019 Chevy Bolt EVs with defective battery packs manufactured in S Korea by LG Energy. Based on our VIN, GM informs us that the battery pack in our 2019 BoltEV was made by LG Energy and instructed us to limit charging and keep the battery within a limited charge range. In our living situation we cannot park the car outside as also advised by GM due to the battery fire hazard. Therefore, we now face severe limitations in owning and driving this car. 1. the danger of a car fire originating in the battery, endangering residents and common property in our condo building, including cars parked in neighboring spaces in the building's ground-floor garage, potentially leading to a condo association requirement that we park the car off-site, at considerable expense and inconvenience; 2. greatly reduced battery range: only 110-mile range instead of the advertised 238-mile range, greatly reducing the feasibility of longer-range travel in the car; 3. massively reduced resale value due to these issues, making it financially impossible for us to replace the car on our own; Due to the problems with this vehicle, we cannot drive or charge it as advertised, nor easily replace it. GM should either promptly replace the entire battery pack to entirely eliminate the chance of a battery fire from this defect or buy the vehicle back for a reasonable sum that compensates us for this grave disappointment and allows us to purchase a new BoltEV with minimal cost to us, the innocent consumers.

NHTSA #11427303

My Bolt was purchased in Sept. 2019. It was not part of the initial NHTSA recall because it has a battery made in the U.S. However, Chevrolet still issued a company recall on it and performed a software update, evaluation of battery health, and installed an on-board diagnostic module. The "final fix" as it is called. Even though my battery appears to be safe, it has the same design, materials and similar manufacturing practices by the same company, as the cars that have caught fire. Now there has been a battery fire in a Bolt in Vermont that had the "final fix" installed. (Not my car, it's in another state) I am concerned that the battery problem is in the design and how it is built, not due to a faulty manufacturing contaminiation that could only occur in Korea. And I'm also concerned that the "final fix" is not sufficient to take care of the problem. I am asking you to investigate all the LG batteries in all the Bolts to determine if they truly are safe.

NHTSA #11424326

My Bolt falls under the recall for a main battery pack defect that has resulted in several car fires. Chevy states we should part outside our garage if the car is parked and charged there. This is a major inconvenience to owning the car. I requested a buyback several months ago when they were being offered by Chevy. Since Ohio's Lemon Laws are poor I was denied. I had little faith Chevy could find the problem with software and I was correct.

NHTSA #11426302

VEHICLE WILL NOT CHARGE FULLY DUE TO BATTERY CATCHING ON FIRE

NHTSA #11400099

I currently lease a 2019 Chevrolet Bolt which is part of the recall announced today by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in March. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while GM attempts another fix. GM stated that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust GM to be able to successfully identify whether or not my battery is defective. This is a serious safety issue. My family, my property and even people I park next to while out in public are at risk. GM must be forced to either replace the entire battery pack in every vehicle affected by this recall or replace them with newer models containing safer batteries. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable until GM provides a complete, effective solution.

NHTSA #11426342

Since about November of 2020 this vehicle has been under a recall, due to potential fire danger of the batteries. The interim solution was to not charge the battery above 90%. Within the last couple of months a "final" solution was initiated by GM, to solve this potential fire situation. I have had this "final" solution performed on my vehicle by the dealer. Now, we are informed that fires are still happening on these vehicles, even with the final repair. We are now told do not charge overnight un-monitored. Do not let the battery get below 30% or above about 80%. Do not store the vehicle in doors. I now read that GM does not expect any sort of "new" solution until September, or perhaps later. None of this works for us, with our current usage of this vehicle as our main transportation.

NHTSA #11427032

I was sold a vehicle that is 30 times more likely to catch fire than any gas propelled vehicle (https://allev.info/2021/07/early-chevy-bolts-much-more-likely-to-catch-fire-than-a-gas-car/). To date, GM's solutions have been unacceptable. First, hobbling the car so that it performs at 90% capacity was offered, though I did not agree to purchase 90% of an automobile. Then it was "fixed" and deemed safe, yet more fires have occurred within the supposedly repaired vehicles. GM's current solution is to again limit the battery charge to 90% (owner's responsibility), to not leave the car unattended while charging (it can take many hours to charge, so this is an onerous and ludicrous ask), and, remarkably, they've stated that the vehicle should not be left in or near a structure in case of fire. Shall I just chance burning down the local farmer's field or forest that I'm forced to park it in, then? I've requested a buy back by Chevrolet and was refused. This is a preposterous situation that puts me, my passengers, and others around me in danger.

NHTSA #11426903

Battery catching on fire. Instead of replacing the battery they keep doing software update now they want us to park it outside , not charge at night when it’s whole purpose to charge cheaper, or babysit your car for 9 hrs so it’s unattended.

NHTSA #11426310

My vehicle is under it's second recall for a potential battery fire. This has not happened as of yet but I am submitting this to support action by the NHTSA to improve the fire safety of BEVs It seems to me that these vehicles should be constructed so that they are more resistant to causing a major fire without any obvious indication that there is a problem prior to the fire. I believe that the problem is being minimized due to a rather low percentage of vehicles catching on fire so far. In addition, GM's latest instructions for customers places an undue burden on them to provide their own remedy. GM's instructions have requested customers to take actions they likely do not have the expertise to accomplish. For example, admonishments to park out side do not provide instruction as to what this means. I can park my vehicle outside but then it is adjacent to other vehicles and is still somewhat close to my house. This still seems rather dangerous.

NHTSA #11426820

DASH REFLECT EXCESSIVE LIGHT ONTO WINDSHIELD BLINDING DRIVER. I HAVE A TURN FROM SR-95 SOUTH TO I-15 NORTH RAMP AND I AM BLINDED WHILE MAKING THE TURN POTENTIALLY CAUSING A CRASH. SEEMS THIS HAS BEEN A KNOWN ISSUE SINCE 2017 AND NO FIXES HAS BEEN MAD.

NHTSA #11375733

I have a 2019 Chevrolet Bolt with a US made battery. It is not part of the recall for battery fires. NHTSA, Chevrolet, and LG all say that the problem with the fires is "2 rare manufacturing defects" and not an issue with the battery design or the manufacturing process. It has a 60kwh battery just like the Korean made batteries that have caught fire. It is produced at an LG factory following their industrial design, and presumably the manufacturing process is the same as at the Korean factory - since it was a defect that caused the problem, and not a manufacturing problem. However, LG has had to recall batteries made for other brands of autos. LG has had to recall home storage batteries. Looking at all the different batteries that LG has had to recall, how can I trust NHTSA when they restate that the problem is a rare manufacturing defect that was identified by Chevrolet and LG? Can I believe something that was identified by a manufacturer who has had to recall multiple batteries for multiple cars and stationary situations? I would like you to investigate the manufacturing process that LG uses, and be sure the non-recalled batteries are truly safe, especially for the 2019 Chevrolet Bolts that have the exact same battery as the ones that caught fire. Thank you. Anne Mellinger-Birdsong 934 Artwood Rd NE Atlanta, GA 30307

NHTSA #11426253

The car’s electronics under the hood got very hot when charging at Level 2 (ChargePoint wall charger) at home at night in mild ambient conditions (low 70s deg F). The surface of the electronic component boxes on top of the engine compartment were very hot to the touch but not burning the skin. It is not clear whether the propulsion battery also got very hot or not, but later on car’s display showed that car consumed 10% of used electricity for “battery conditioning” since the last full charge, namely since the car was unplugged and started to use battery power to keep battery cooling system going. This implies that it is quite possible that the battery also got hot (>100 deg F, since this temperature is what I have had observed in the past was the trigger temperature for initiating battery conditioning/cooling, e.g. 30 minutes into fast charging - FCDC - when ambient temperature was in the low 90s). The temperature measured by electronic thermometer on the surface of one of the electronics boxes under the hood indicated 113 deg F one hour after the car was unplugged and moved out of the garage, while the ambient temperature was measured to be 72 deg F. This implies the temperature of car components was even higher an hour earlier during and right after charging. If the car continued to charge, it is possible it would be in danger of catching fire since it appears the cooling system was not able to stop electrical component temperatures from rising. As far as I am aware, this car is the only Bolt EV that has been observed to reach unexpectedly high temperatures when Level 2 charging (240V 32A = 7.6 kW) without actually catching on fire.

NHTSA #11426101